Horrible customer service. Bought coffee mugs. The clerk put them in the bag without wrapping them or putting an item between them. Unbeknown to me one had a hairline crack. I washed the mugs, removed the stickers and threw away the receipt. Next morning my houseguest poured coffee into the cup. He set the cup on the counter and prepared breakfast. A minute later he turned to find a puddle of coffee under the cup. I looked at the cup, and then noticed the hairline crack in it.
When I returned to the store, and tried to exchange it for another cup I was told that they couldn't exchange it without the receipt or sticker. I said I only wanted to get the same cup. I could go over to the shelf and get the cup exact same cup, and show them the sticker. But no, they couldn't exchange it without the receipt.
Is it too much to ask that they make it right? I wasn't asking for a refund.
Needless to say, I will not go back to this store ever! I have been a customer for more than 20 years. read more