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    Dollar General

    5.0 (1 review)
    Open 8:00 am - 9:00 pm

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    1 month ago

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    Ask the Community - Dollar General

    Hy-Vee

    Hy-Vee

    (78 reviews)

    $$

    This review is for the Hy-Vee Corporate Headquarters, and specifically for the Hy-Vee online…read moreordering and grocery delivery only. This is my third year signing up for the Hy-Vee membership and it's NOT worth it! Hy-Vee jacks the prices up on their app and the overall app experience has been awful. I only get the Hy-Vee membership because I like to order my groceries online and have them delivered, and every time I order food through their app, I have a bad experience. Literally EVERY TIME. The app is out-dated, SLOW, and poorly maintained (other than adding the latest deals). Each time I use the app, it gets worse. First of all, I get error messages at least five times EVERY TIME I use the app. It takes me at least three times to login EVERY TIME (and my login and pw is saved on my phone and auto-signs me in... using the same login credentials each time). Lately, when I navigate to a page while shopping, I select an item, and the page refreshes and takes me back to the home screen, so I have to scroll to find where I left off just to keep shopping. A third of the food I put in the cart and purchase is not even available at the store. It's 2026... all inventory should be tracked. On the shelves, when it's purchased at the register, and on the app! Why don't these businesses invest in these no-brainer quality processes? If the item is out of stock at the store, it should not be available to buy on the app. Please let me fix your app and help you streamline this process Hy-Vee! I guarantee your revenue would go UP from your online customer sales. So, next comes the check out... I always select 'no substitutions' and 'contactless delivery', but what's the point? Hy-Vee uses third-party delivery services so the shopper doesn't know I selected those options. Every shopper asks me what I want for substitutions. The communication between the shopper and buyer is not great and really needs to be improved. All the systems used are not connected correctly or streamlined. It's not the shoppers fault, it's Hy-Vee's fault. These shoppers are trying to make extra money and the way the app is setup is absolutely loosing Hy-Vee money and the shopper. I also think there should be some standards set when a shopper is hired so the expectation is clear on all fronts. Shoppers need to learn how to pick out produce! FOR THE LOVE! It never fails that every time I order produce, I get something rotten or past its prime. And Hy-Vee does not have anything on their app to make this right. I've probably spent over $100 in the last three years buying rotten produce that someone getting paid picked out for me. I ordered groceries today and again, not a good experience. All the messages I received from the shopper came to me via text (not through the app, not from the phone number that sends me notifications from Hy-Vee, but from a new random number). The shopper kept tell me that certain foods were not in stock and 'here are the substitution options'... while trying to send me pictures of the food... but the pictures didn't come through. There was not a link to the pictures, no link back to the app to show the pictures... nothing. As the shopper was picking the items, I did receive five of the same yet separate text messages, providing me a link to 'track the status of my order'. The link took me to yet another third-party provider that told me the shopper was 'shopping'. However, I did not get a notification that said the shopper was on his way to deliver the groceries... not helpful. I'd love to know who the architect, developers and QA testers are on this app because it's one of the worst I have ever used. To end this lovely experience I had today, I received a text message while my grocery was being delivered that said "Randy is approaching with your order from UnknownClient: ####. Your driver will hand the order to you." I guess this is their 'contactless delivery' message? Quite the personalization too, I guess I'm the Unknown Client? lol! To top off this review, two and half hours after my order was delivered, I received the text messages of *the pictures* the shopper was trying to send me while shopping. I mean, come on. I'm embarrassed for you Hy-Vee. Is this the best you can do? I have spent thousands of dollars at Hy-Vee since I moved to this area and I am constantly so disappointed. My advice is - either drop the online app and delivery service all together because it's awful...or... fix your piece of crap app that could really make Hy-Vee a lot more money in online sales.

    Sebastian was the cashier that rang me up this evening and he is WONDERFUL!! I had some questions…read moreabout an item because I couldn't belive it was the actual price, so he double checked it for me. It changed the entire shopping list that I thought I needed, so it made everything SO much easier!! When it actually WAS the right price, I got a little giddy, and he was so happy that I was happy. He made sure that I bought the amount I was able to, and he made sure I had my perks entered and he was just an absolute delight! I would DEFINITELY like him recognized for being the asset to this store that he is. Thank you Sebastian!

    Dollar General - grocery - Updated May 2026

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