I have been shopping at DG for over 35 years. This is where I get my canned goods, my toietries, and most of my cleaning supplies. More of a convenience, than a discount. I am aware some items can be pricey.
With this said, another store had to close, temporarily, and I have been shopping here for the past two weeks, spending about 150.00 weekly.
I have never spent 14.00 for a pack of 15 count cheap beer. Keystone usually runs about 11.00-12.50 for 15 and the most I have paid at a grocery store was 23.00 for a 30 pk.
The display said 11.00 a 15pk. There were 3 packages in the reach- in with 11.00 in front, so I bought 2 quantities. I have paid 11.00 at the same location in the past. It has even been as low as 7.00 a 15 pk.
The receipt that I looked at from my home stated I paid 14.00 a pack for the beer at a dollar store type place. That is a lot of dough for some GMO cheap beer. I have paid at a gas station 13.99 for a 12 pk of Coors beer. What I bought was their cheap version. Keystone is the equivalent of Natural Light.
So I called and spoke with Nicole, the store manager to ask if I could at least get a 6.00 credit, since I felt I was dooped with a cheaper price and then charged a higher price. (This is known as price gouging.)
A lousy store credit would have been more customer service oriented and I would have still had the ability to shop there. I guess they have enough people paying about 2K annual for convenient shopping. etc.
I mean I had a witness and he said it was 3 packs there. Why would a customer place those on a dispaly case? Only an emplyee did this. Well, Nicole just could care less, nor could General Dollar corporate. I don't expect them to do anything at this point, but a lot of Dollar Generals have closed down here and I just have had a bad experience without so much as an apology. She made me feel like all of this is my fault.
I will never shop at any DG location, ever again. It is not about the money right now, but pure disatisfied customer service. They also yelled at a woman when I was there for asking if they had any Lysol. No shelves are ever stocked, it has been at least 3 months since hoarders took all toilet paper. End note: Also we paid 7.50 for a bottle of store brand motor oil when the display read 4.50...smh never again. My receipt ws 149.00 and at least 9.00 of that was a rip off. read more