Worst customer service I have ever experienced.
The store manager (wfm with dreadlocks) was on a "break" outside, along with what appeared to be her friends, aggressively confronted my 14-year-old son outside, over a bag of chips that had accidentally burst open when a 12-pack of soda fell on the bag in our grocery cart. Instead of handling the situation professionally, they began yelling at us in the outside of the store, asking if we were "going to clean it up."
It was an accident that happened outside the front doors of the store and I didn't have time to process the situation and most likely would have cleaned or mentioned it to a worker when returning the shopping cart. Their tone and behavior were completely uncalled for and incredibly unsettling, especially toward a minor.
This level of unprofessionalism from both management and staff is unacceptable. The employees here, especially management, need serious retraining on customer service, basic decency, and how to address situations respectfully. I will not be returning after this experience. read more