Similar to other Big Lots in regards to item, selection, cleanliness... However, the staff at this…read moreparticular store is some are the worst staff I've ever met. The gentleman who works in what appears to be the furniture/back room inventory has been the only person with any sort of customer service skills. On more than several occasions store associate Michael has been rude, offhanded, and completely unknowledgeable. He does not care about the customers experience in the slightest.

It's been a running joke with my friend Russ that I spend too much time at Big Lots. Looking at the…read morenumber of my check ins there, I guess you *could* say I go there fairly often, but I'm not quite as addicted as I used to be. Still, as an avid movie buff, I love checking out the assortment of DVDs that wind up there... over the years I've picked up some limited edition box sets and some rare & obscure films (Eating Raoul, Melvin & Howard, Demon Seed & other cult classics). Big Lots is also one of the few places around where you can buy reasonably priced USB and HDMI cables. Why buy an overpriced Belkin or "Rocketfish" cable for $39.00 from Worst Buy when you can get a comparable cable here for $12.99 (or less)? Caveat Emptor! There's also a pretty decent selection of RTA furniture here. So I guess you could say I'm a regular here. This store, located in East Rochester's Suburban Plaza, looks to be fairly well run. The staff here has been pretty constant, which is a good sign in today's economy.

I was in there today because I needed a new traction tire for my train. The kid working the front…read moreend check the train on their track to confirm it was slipping off as I mentioned. He then went into their little back room/shop area to grab the traction tire. He started working on it and never told me there would be a fee. I am very able to replace the tire myself. This was very wrong of them, poor business practice and violates NYS and Federal law. I stated to the kid who conducted the work that I wished he would have told me there would be a charge, to which he said, sorry. I emailed a complaint to the business, filed a complained to the FTC, NYS, and my credit card. This was simply poor business behavior. Very disappointed.

Good experience. I have dealt with Stan (owner) for many years including when he was on Main…read more Street in East Rochester. There is a mixture of new and used inventory. They can order items for you if needed. His helper , Mike, has a great knowledge about model trains and is a member of a local train club. I find it a fun place to visit. .

I agree with the reviewers who note arrogance and "attitude" in the staff. I consigned at Lu's for…read moreyears, but things went south fast after LuAnn was no longer there. The current owner doesn't do her credit!

Clothes are nice and clean Shops clean and orderly.Staff is…read morefriendly and helpful.Have shopped quite often

These type of store have a tendency to be messy, but I found this one to be very organized and well…read morestocked! I do not like that the prices are no longer a $1 or even a $1.25 but more $1.75 and up! Previously I had shopped here thinking if I didn't need it right way or even at all , it was "only a $1" But even though it is not "expensive" relative to Walmart or Hobby Lobby etc. I now am more selective it I want to purchase something for an unknown future need , because now they are in a more competitive price point. i.e. I have other options to spend my $1.75+ elsewhere ! I will probably come here for stuff like q-tips but the higher priced things like glass vases, goodwill and Walmart are viable options. Once I choose the other vendors I will probably buy other items there that I can not get at Dollar stores like grocery items. So for Dollar Store it is a missed customer opportunity.

This is just your typical dollar store, but it's less junky than some others. It's relatively…read moreorganized and neat. What I usually buy here are garbage bags, ziploc bags, refillable travel size bottles, and plastic silverware. They're way cheaper than at the grocery store or anywhere else, and some of them are even the normal name brand, like Hefty. They have some ok greeting cards, too, and packages of blank cards that are also a dollar. They get holiday stuff that looks cheap, and they have some strange off brand foods, but you can get good deals here.

I went here for the first time over the weekend and they had a lot of great vintage items and items…read morefor home renovation. Their prices were great and they were running a 20% off sale as well! The employees were all very friendly and knowledgeable about their products. I would be back again when I'm in the area for more vintage/antique finds!

Do you live in an older home? If you live in the city, that is a likely situation you're living in…read more The problem with old homes is for as beautiful as they are, replacing parts when they break can be expensive and difficult. ReHouse takes that problem as well as the ethical repurposing of other houses to use. Whether you need an old sink or some doorhandles, ReHouse has you covered. I've even seen things as large as staircases that were rescued from a demolition just waiting to be brought into a new home. You wouldn't know it from the front but behind the store is a generous parking lot ready for you to fill your car up with new salvage to bring home.

I think I am not the target audience for this type of store. They have lots of stuff, but most of…read moreit is bad quality. Sure it is cheap, but if it breaks right away you will just need to buy another one. Their snack section is decent, but I really can't see myself going here deliberatly.

The best of any 5 Below we've been to! Very clean and organized, cool layout - slightly different…read morehas more stuff up front. It's big. Great registers. Same cool regular 5 Below music playing. Super nice staff; helpful, friendly. Bigger pet section.

I bought an LP but but didn't look inside the jacket and when I got home there was no record…read moreinside! They were very nice and offered store credit but I spent less than the gas it will take me to get there and back!

I've made a few trips to this thrift store and have to say it is a gem! Prices are very reasonable…read moreand merchandise is always nicely presented. I am growing tired of the "chain" aspect of some of the larger resale shops and the willy-nilly way they price donations. The staff here is helpful and happy to have you as a customer. The clerk who checked me out was more than happy to tell me about about Heritage House & the mission behind the store. I found a few gems @ Second Thought, and i'm sure you will too!

This is a fantastic hidden gem in Rochester NY. Nustled inside a revamped warehouse is this…read moreparadise of physical media. The owners are very kind and knowledgeable of all sorts of topics and media. I am from the Syracuse area and plan on coming back. Lovers of physical media, I highly recommend!

Stepping into Hyatt's Classic Video is a throwback of the most awesome kind. There aren't many…read moreplaces like this left, and this one is most definitely a treasure. When I visit this store, it's like I'm in middle school again, and it's a Friday night, and I get to pick out a movie or two to stay up late and watch. It's TOTALLY a nostalgia thing. Most of the stock is in VHS (which is amazing in and of itself, especially in this day and age) but there are some DVDs too. This is my most favourite place in Rochester to rent those old, hard-to-find titles (some of which never even came out on DVD!) And the display setup they've got going there makes any film/media geek drool. It's not every day you get to see a LaserDisc player up close and personal. The owner is a great, personable guy and really interesting to talk to. The place wouldn't be what it is without him. If you want to relive the past and step into a time warp, check Hyatt's out, and rent a video or two while you're there. Someday places like this will all be gone...and yeah, I love netflix as much as the next person, but there is just something about the video rental store experience that you can't duplicate in watching a streaming video. We go here once every couple of months, at least, and whenever we can't find one of those old obscure movies we remember watching when we were young but can't find anywhere. When you can't even find it ONLINE...Hyatt's usually has it.

I insistently drop off my gently used household items. The employees are kind and helpful with a…read morewide range of abilities so this is a great sheltered work space for them to be at. When I moved into a bigger house. I stopped and purchase some great furniture at very reasonable prices to hold us over. Till we bought new items, then we brought the older items back.

From the owner: Goodwill isn't just a store where you find incredible bargains like discount clothing for women,…read moremen and kids. Goodwill of the Finger Lakes, a not-for-profit organization, offers a remarkable way to make our community better. When you spend a few dollars at a Goodwill retail store and get a great deal on discounted clothing or make a donation of gently-used second hand clothes & other items, you'll be helping to change lives by creating jobs in our stores and funding innovative community-based programs. It's an amazing blend of entrepreneurship and giving back which feels good! So donate used clothes or other items at one of our drop off locations or come in to shop. Either way, you'll be helping to change lives in a big way.

The woman behind the counter got mad when I used my wife's phone number for the rewards card. She…read morethen proceeded not to allow me to use it and tried charging me full price for everything. I told her to go fuck herself and left. As I was leaving she asked where I put the diet coke I wanted to buy, I put it back in the cooler thinking I was being nice. Acted like I stole it. What a horrible woman. Dont fire her, let her live out her miserable life, she deserves no less.

I bought an item yesterday. I tried to return it today. I had a receipt and the box it came in. The…read morecashier asked me for my ID. She starts punching in numbers and I said, "what are you doing.? I asked for the store manager who clearly was no help either! My advice is DO NOT shop at Walgreens!!! Buyer Beware. This store is substandard.