Bernie loves the staff mostly! Goes between their legs lol. He doesn't play with the other dogs…read moregenerally. All I have to say at home is "Do you want to go play with the puppies today?"....he then hops all thru the house!! We cannot go fast enough lol!

The rates for overnight boarding have gone up dramatically in the past year or so. Buyer beware…read more Also, there's a $10 per day surcharge for boarding dogs on holidays. When I boarded my two little dogs over the weekend I did not expect to be hit with $40 surcharges plus additional sales taxes. That was a surprise. The owner came out and explained that while it wasn't a holiday, it was winter break for schools so I was charged holiday rates for both nights for each dog. She was also defensive. She said her rates "are competitive" with other dog boarding facilities. A check of online websites showed me that her statement is not accurate. Camp Bow Wow's rates are higher. Some kennels charge more to board larger dogs, but at Camp Bow Wow we all pay the same rate even though my dogs are tiny. I've been a loyal customer for years. The staff has done well for my dogs. While I agree that good work should be compensated, but I disagree with the lack of notification. No one likes surprises. If you're planning to charge me holiday rates on non-holidays, you should tell me in advance or put in it writing on your website. That's only fair.

This is a great place to bring your dog for the most part. The staff truly care about the animals…read moreand are very communicative with owners about any issues. The owner seems like she honestly cares about the animals but she disregards many employee concerns. It is not an ideal place to work. Employees are often not communicated with until last minute about staying beyond their designated shift and they are asked to perform tasks well outside of their hired job description. For example, incubating and raising ducks and chickens inside the bathroom of the business. This also led to the heat lamp blowing from being left on all the time, and causing a small fire that was thankfully caught by another employee before it caused any damage to people, the dogs or the building. The ducks and chickens remained even after. The entire bathroom was virtually unusable as the ducks and chickens were allowed to roam around defecating on the floor.

When HLB opened in Troy it was a godsend for my two fur babies. Back in 2020, I owned 40.00 for pet…read morevisits. Then COVID happened, I got laid off after I had moved. I didn't find work for months. It was a terrible time. And I forgot about the debt because I was barely getting by. Now that I'm back on better ground, I paid my debt and requested a pet visits for my senior doxy. Paula declined and stated she informed a fellow pet service of my debt. It is her right to decline but purposely trying to sabotage me getting service from someone else is truly mean spirited.

Zach is amazing. I worked with him for my reactive, stubborn dog and saw real progress. He's…read morepatient, knowledgeable, and gives practical tools that actually work. Walks are calmer, my dog is more focused, and I feel more confident. Highly recommend!

Today was our first training session with Kassandre and I can't praise her enough! We brought our 7…read moreyear year old Golden Retriever. She was rehomed to us by a woman who could no longer keep her. Roxy;s first lesson was to learn how to walk properly without distraction. our first lesson went well and Roxy responded well. Can't wait till our next lesson with Kassandre. She gave us homework to practice using her new training collar and leash and I'm sure Roxy will do well under Kassandre's tutelage!

Great service. Daily updates and per photos. Wendy went out of her way to keep me informed about…read moreevery little detail regarding my cats. I would recommend her 100%.

Whenever we go away my biggest concern is care for our dogs. I always feel at ease and comfortable…read moreknowing Wendy and Karen are caring for our fur babies. They are trustworthy and reliable. I also love the updates with pictures that we receive after each visit. Makes me so happy that the pups are in good hands!

I've been taking my dog (York) to Pet Smart for grooming and wanted to try something different…read more York is terribly nervous and scared when he has gone to the groomer. When we arrived at the groomer they greeted us, expecting York. The check in was simple (I used a Groupon for the first time). I received a text in less than 3 hours that he was ready. I didn't pick him up, the experience seemed fine. He wasn't as "stressed" when i arrived home. His cut turned out really cute. I will go again.

If I could give 0 stars, I would…read more Multiple times, they have not answered the phone when I've called to make an appt. They also put my appts in for the wrong days. The last time I will EVER bring my animal there, was the worst. My poor dog... we picked her up after texts they wanted to close early. The lady from the front who I've never seen there went back, was yelling at the dogs to move, she opened the door and I saw her push a dog. My dog ran out and urinated on herself and the floor. She's 3 and doesn't do that. I can't remember her last in house accident. She was also shaking and if you looked into her eyes, she looked like she was physically crying. I called the dog warden the next day to report them, and he said they already had open lawsuits and claims against this place. If you love your pet, keep them FAR away.

Jessica is excellent! Both cats enjoy her company!! We've had her as a cat sitter for quite a few…read moreyears. Could be 15 years or more because she watched the old cats too!!

I cannot recommend Empire Pet Care and Jessica more highly. My husband and I used this service for…read morethe first time in January while we were away on vacation. Jessica came to our house before the trip and we were able to show her everything she needed to know to care for our cats. We received a detailed description of the visit every day as well as photos of our cats. Several of them are literally some of the best photos we have of them! Although we already liked Jessica, what really made her stand out is when there was a large snow storm. Our tenant was supposed to shovel for us, but his car broke down and he couldn't even make it home that night. We told Jessica about the situation and that our cats would be ok for a day. She said she would be fine, came by anyhow, climbed her way through over a foot of snow, and then brushed it off saying it was not a problem and we shouldn't worry about it. Now, that is dedication! I'm so glad we have found Jessica/Empire Pet Care and will no longer worry about traveling and leaving our babies behind.

This is one of the best run, caring and compassionate businesses in the Capital District. Pet Spas…read morewas the only place that I would take my dog to for services. I took my maltese here for boarding and grooming for almost 16 years (my dog just passed). In this time the cost for a grooming only went up three dollars and some change! I was always happy with his cut and reasonable time it took for him to be groomed. Amy used to groom him, she was the best. My dog always came out with a big smile on his face. The staff are ALL beyond kind and considerate towards my dog and I. I boarded him at least once or twice a year (for 10 days) in the suites with the webcams. You must book early for these on holidays. I loved checking in on him and watching him play in the doggie day care (while I missed him on vacation). The staff are attentive to any medications and/or dietary needs, and will call you if there are any major problems while boarded. This business is so great that there is a strong following of people who keep it really busy, so plan ahead for a grooming and boarding. It will be worth it. I totally recommend Pet Spas and Suites. They are so personable and caring. This isn't run like a corporate pet store where you never see the same people again the next time you come in, the crates are half the size at the corporate chain pet store. I went once and they were rude. I had a friend whom the corp. chain didn't take notes on her dog who had a hip problem (nor did they listen to the owners) and the dog ended up getting hurt- requiring surgery- costing thousands of dollars and pain and suffering to her dog. That would never happen at Pet Spa. It will be sometime before I get another pup but I know where I'll be taking him/her when I do. I will miss the Pet Spa & Suites family until then. Thank you for all the love you gave my dog Caesar and the beautiful things you did to honor his life after he passed. They meant the world to me.

Very kind people, but they will NEVER cut my doodle again. They did not follow any instructions I…read moregave them and his cut is completely uneven even around his anal area they buzzed him on one side with it not being uniform to the other. The groomer did not even greet me when I came or when I arrived to pick him up. I'm very disappointed honestly.

Part of my pet sitting duty is taking Bentley to Cheyenne for a bath. Bentley is more than 10 years…read moreold and is suffering from incontinence and has to wear a diaper. He's such a sweetheart. But because of the diapers, he has to be bathed more often. Cheyenne is amazing and she cares. And her shampoo from Italy smells amazing! Bentley's fur feels so soft. I highly recommend.

Just wanted to give a shoutout to Cheyenne for doing such a wonderful job grooming my two dogs!…read moreShe's super friendly and great with them -- they looked fantastic and were totally at ease the whole time. You can tell she really loves what she does. Highly recommend her if you're looking for someone who treats your pets like her own!

Extremely kind & caring team of doctors and staff. It's helpful being able to see the same…read moreveterinarian who knows our pups.

Every business has a few quirks and it's up to each individual as to how much you put up with…read more We've had a couple at Miller Animal Hospital (MAH) but at the end of the day, it's about the quality of care that our pups are getting. We know that their health and well-being are the top priority at MAH. Dr. Rice takes as much time as we need to examine our pups, answer our questions, and provide thorough and easy-to-understand assessments, guidance, and suggestions to us. The clinical and support staff here are just as great...and believe me, we put them through their paces. They're not the closest. Their not the fanciest. But they are the best!