I'm bringing home 2 kittens this week and I got great recommendations for every thing I'm going to…read moreneed for them and only had to spend about 15 minutes shopping (what a relief!) Hands-on customer service is a dying art but they are nailing it here.

Great service, they always walk up to you and ask if you need any help. They also have a mobile vet…read morethat comes once a month and a local person who trims dogs nails 2x a month. They have a very big variety of items. They also have a dog wash station.

This store has helpful and friendly staff and a nice selection of pet supplies. The product…read moreselection seems more extensive for smaller dogs, but I was able to find what I needed. I like the shop's set up for contactless payments and convenient parking

Started doing business there a couple months ago, went in with my Bulldog, I pretty much buy her…read morewhatever she wants, we've been going there weekly spending aprox $40 or so each trip, she picked out this $125 dog bed for the car, we love it, good choice girl! so, I've been purchasing these pup cups in the cups & the whip cream cans, and "yes" I read the can... wait 24hrs before using, I actually waited longer, a couple of days, and very little came out. I took it back to get it replaced, and the nice young lady had to call her manager, my dog and I were looking for a harness, and I needed a few other things, she hung up the phone and said there's "nothing we can do for you" it's I think a $12 can, needless to say I was in shock, that they wouldn't replace it, and needless to say that they will never get another penny from me again! good customer service goes ALONG way

I went into the store to get some fish food . The store is clean and the staff seems attentive. I…read morehad an issue with my fish tank and the owner spent a few minutes helping solve it. I have gotten 2 salt water fish and 2 shrimp and they were healthy.

I was visiting out of town and my dog must have eaten something that didn't agree with him. The…read morestaff took great care of him and got the issue resolved quickly. Very grateful for their help.

After my niece lost her Klee Kai last year, we started regularly visiting the Humane Society. We…read moredidn't adopt, but we enjoyed spending time with the animals and it was like therapy for my niece. Finally, a few months ago, we found Bonnie. My niece loved her. Her boyfriend and I picked Bonnie up as a surprise and she was thrilled. Unfortunately, it turned out Bonnie needed to be the only dog in a home. She's okay meeting other dogs but after spending too much time with them, she gets a little aggressive. Our family has many dogs of all sizes and we are a close family, so it was not going to work out. My niece did not want to send Bonnie back to living in a kennel, so she talked to a good friend of hers and introduced him to Bonnie. It was a perfect match--he has no other pets, and she adored him right away. They went to the Humane Society and transferred ownership. She kept visiting the dogs and finally a litter of Shih-Tzu c Basenji pups came in. She found herself a new partner in crime and is happier than I've seen her in a while. Her boyfriend's dog, Waffles (also from the Humane Society), has just about adopted the new baby, Lilo, as her own. She looks out for her, keeps the out family's other dogs away from her, has actually nudged her into a kennel and shut the door when they wouldn't stop bothering her, and even let her back out of her kennel in the middle of the night! The folks here at our Humane Society are so great, and they work so hard to make sure all of the dogs brought to them feel loved until they're adopted.

The Mendocino Coast Humane Society accepted an owner surrender from someone who did not own the…read moredog. The owner of the dog trusted someone to take him in for veterinary care because she had no transportation, and that person surrendered him and told her he was being put to sleep. The owner reached out to try at least reclaiming his body to bury and was told she would need to pay $500 for the vet care. Since she was informed he was being put to sleep, she didn't think she could come up with the money. Then he appeared on their website for adoption. This dog was with his owner from 7 weeks old to almost 17 years when he was taken. He's never been with anyone else. He was her seizure alert dog. A friend went in to try adopting him. They said he was in foster and they'd call her the next day to set up a meet and greet. They never called, and he was adopted to a stranger.

They have the best animal food and supplies at the best local prices. The service is 5 *!read more

Great place if you need anything for your pets! Super friendly staff. Our dog got sprayed by a…read moreskunk while hiking, and Arff has the skunk elimination shampoo. And picked up some doggy treats too. Bowie the dog gives this place 10/10!

Once again, Debbie does a 1st-class grooming/bathing job on our highly-active 13-month old pup…read more We don't go in for the "sheared doodle" look, preferring more of a "maintenance cut" so we can see her eyes again, and generally wait until she needs a face/chin/nails/fanny trim. What's great about Debbie's technique is that, while our girl's brows get trimmed back, the beautiful long eyelashes are retained -- that takes some careful trimming! So yeah - you might need to book a few weeks in advance, but it'll be worth the wait!

Wonderful pet shop. The pet bath is also nice. It has everything you need to give your dog a good…read morewashing! The store has lot of toys, treats food and much more!The staff was very nice and helpful.

We recently moved into town and happy to find this place. They have a good selection of supplies,…read moreplants, soil amendments, etc. in addition they also have pet supplies! You will undoubtedly run into the store cat while browsing. We've purchased a couple of fruit trees from them as well as fertilizer, mulch, etc. We are very much looking forward to seeing the fruit trees grow and hopefully provide a nice harvest of fruit. The service has also been consistently friendly, which makes us more than happy to support this local business!

Always helpful and surprisingly well-stocked for basic home repair, construction, plumbing. Also…read morehas equipment rentals, cleaning supplies. No nonsense.

I moved to the Willits area approximately a year ago and only very recently visited Fish Out of…read moreWater for the first time. At first, I experienced a bit of sensory overload with the noises and the variety of cool animals. Interestingly enough, I was soon taken back by how welcoming, warming, comforting, and even calming the pet store is. What was almost immediately evident to me was the amount of children coming in and going out of the pet store with such ease, excitement, and joy. I have seen children ride their bikes to the pet store, walk to the pet store after school, and heard (multiple times) my own high school students rave about the pet store. They are actually the ones who encouraged me to go to the store to purchase an aquarium and fish. Now, I feel drawn to visit the pet store at least once a week; it feels like a therapy session in the best way possible. Simply put - this place is a safe haven for everyone, but especially for the children of our community. Melissa's presence is comparable to that of a fairy god mother. It is so easy to see that she genuinely cares for her animals and her customers. I am so grateful to/for Melissa and all she does for the community by way of Fish Out of Water.

store is filthy, birds flying around pooping on everything, chewing on pet supply boxes. Some…read morereptile enclosures were filthy and snakes had mites. When I asked about prices on parrots, they were either "Not For Sale" or I got "I don't think you can afford that one". Lets just say I won't be going back or giving a referral to others.

Excellent customer service! Great selection for all types of…read moreanimals. The prices that I have checked against the local Tractor Supply's prices and the staff is more knowledgeable.

A local store that carries everything I need for my horses and dogs. They know my name and I know…read moretheirs.