We have using them for our Yorkie and Golden Retriever for several months. Service has been progressively going downhill, but yesterday was the worst. When I dropped my Golden off before 8 I told them I needed him back by 4 because we had dinner reservations for a special occasion and I needed to take him home first. I stopped in at 4:30 and he wasn't ready and they had apparently forgot to dry him so they said it would be another 30-40 minutes. That was bad enough. Even though he is a service dog and I could take him to dinner with us, we hadn't been planning on doing that. When we went back to pick him up at 5:30, my girlfriend went in to pick him up because it would not have been pretty if I did. When she complained about the timing and asked for a free visit or at least a discount things went bad. The owner started yelling at her and threatened to hold our dog hostage until they were paid. After more back and forth, she paid and left. Turns out he wasn't really dry. He didn't smell like he had been bathed. The worst and most dangerous part of it all was that it was clear by how much water he drank that he had not been adequately watered throughout the day. I hate leaving bad reviews and would just generally let bad service go, but this was such a poor job from execution to timing, unprofessional, and most importantly, dangerous for my dog. We will never go back again and cannot recommend strongly enough that you take your dog elsewhere.
In response to what the owner wrote below:
I was giving you the benefit of the doubt before and it bit me in the butt. Aren't you the owner? Aren't you responsible for your employees and their actions? He was in before 8 and I told her I needed him back by 4. You and your business is the joke. You lie and don't take responsibility for your screwups. You told me when I came in that you forgot to dry him. He drank two bowls of water after being picked up which tells me he wasn't provided adequate water. I was trying to overlook the obvious problems with you and your business because you were convenient and had done an adequate job before. I should not have ignored all the warning signs and that is my bad. Just trying to help others not make the same mistake. Any reputable business owner would have apologized profusely, offered a discount or free grooming, and promised to get to the bottom of the matter and fix any issues. You blame the customer. Pretty much what I expected.
In response to the owner's second comment:
Don't listen to this woman. She is faulting her customer for all her problems. Not a way to treat customers. Others have complained about customer service here before. Believe these complaints or take your chances! Look around with open eyes and you can tell by how crappy the place looks and other tell-tale signs that there is obviously something wrong here. I ignored the warning signs and it caused this huge headache. Don't do the same. read more