excellent dr been in my family since my 25 yr old was 8yrs old my mother went with him my…read moregrandmother also all my 4 kids

I cannot get anyone to answer the phone. Most frustrating stuff to deal with. Wait times are…read moreridiculous.

I had to wait since 10:26 a.m and was finally called to the back so they can test my pressure for…read morelike 2 minutes then I had to wait another hour after they called me again, waited in the room for ANOTHER hour and just left because it had been 3 hours and i had made an appointment and the doctor doesn't even show up.

I went in for an ear infection. My appointment was at 11:15, my arrival time was 10:45, and I…read moredidn't leave until 1:30. I waited all that time for the nurse practitioner to tell me oh yes I hear some congestion in your lungs and your ear is red. I can give you breathing treatments, a shot, call you in some antibiotics, and come back next week. I said I don't need a breathing treatment. Oh I forgot that in the beginning they were like let's test you for Covid, flu, and strep. I mean are you serious. Well I get home feeling horrible calling my pharmacy every 30 mins just to be told nothing was sent over. I called the clinic back and they said oh it takes 2 hours before we send it. It's 5:30, call pharmacy again, nothing. Well call Mi doctor and no answer. How does everyone leave before closing. If I could give 0 stars I would. I'm a sick patient that paid and now I have to endure another sleepless night. I mean where did they find these physicians and practitioners?

these people will give you a runaround like no other. they will tell you to contact other harris…read moreHealth facilities (while asking you to leave their site), and when you contact the other Harris Health facilities they will say that ACRES HOMES HAS THEIR OWN departments and they are the only ones who ARE RESPONSIBLE FOR helping you with these referrals. ANY REFERRAL THAT YOU ARE REFERRED to IS HANDLED ON ACCOUNT OF: your primary care physician. (WHO IS WITH ACERS HOMES HARRIS HEALTH) so other harris health facilities cannot assist acres homes request. another example: In my chart, you can only message the primary care physician who does not respond. Not any other department offered at ACERS HOME. You ask to schedule an appointment with a social worker and FRONT DESK, WORKERS will tell you they cannot schedule you with anyone on the account of their managers. And if you can get an appointment (because they are reluctant to schedule visits based on every days medications) you can only schedule an appointment 3 to 6 months at a time. That's half/a quarter of the year. In order to get 2 acres home, you have to be referred from other Harris Center or harris Health facilities. The doctor will tell you: "you're not taking your health treatment seriously" while they're billing Blue Cross and Ambetter and charities for your care and not providing aid for specialty clinics THAT THEY'RE REFERRING YOU to. They love to and act, clueless, and collect checks and not help to manage chronic illnes.

got there at 450 to drop off eligibility paperwork and the doors were locked, no one there. website…read moresays open until 5pm.

Staff is friendly, wait time is reasonable. Found this Doctor through my insurance & i do not…read moreregret changing doctors. Doctor Herrera is straight to the point. He is not a pharmaceutical doctor, he does not push pharmaceuticals like most doctors he try's to fix problems through exercise, diet & life style change if he can. I am usually in & out within an hour for my visits. Doctor Herrera takes the time to listen to my concerns & is very clear in his feedback.

Lol now a few days after posting my review the Dr's office says they are terminating their services…read moreto me, w no reason why. They loved my 1st review which was 5 stars in 9/2020. But they don't like the feed back on my 2nd review. That just shows my point, they have no conflict management skills. Just make a better effort to communicate better. And I would have gladly updated once I experienced an improvement. This has never happened to me, but I have already found another PCP and didn't plan on going back. Growth is inevitable, whether they took this opportunity to provide better service in this instance or not. It will happen again to another patient. They can stay comfortable, kicking ppl out that are dissatisfied. But that not how you run an effective business or grow. Whoever is in charge should know this.

Somebody gave me a NASTY cold with a severe nighttime cough. Dr. Manuel made a phone version of a…read morehouse call and sized me up. He prescribed me azythromycin and recommended Robitussin DM and a couple other things. I haven't finished the azythromycin yet, but I was feeling better in only a few days. My mucus switched back from green to clear in no time. I can sleep again. I'm grateful to Dr. Manuel. On my first visit, he spent much more time with me than any other doctor ever has. He got a clear picture of my family's medical history, from which we discussed my possible risks. He followed up with an emailed order for blood work, and which we had also discussed during the visit. He displayed a genuine concern for my overall well-being. I look forward to him being my physician for years and years to come.