Let me start off by saying, the worst customer service. From the moment I walked in with my family, we were given a look of "being a bother". The owner did not greet us and when my family member mentioned that her bracelet she purchased from him needed repair, he just took it without asking what's wrong, giving a timeframe of how long it would take to fix it etc. . Now keep in mind WE purchased from him last summer. In addition, he spoke to ALL other patrons (coming and going) except us. Literally the kids, parents yet, he did not speak to my mother and I but kept looking at us. He was extremely rude and it was not okay. When asked about his accountability, he said, "I was busy"... however you were not too busy and VERY excited to help me last year when I purchased from you. In addition there was music playing by Marvin Gaye and in his irritation (clearly with us), he turned the music saying "it's driving me crazy" and turned it to "another artist".
I've been coming to Martha's Vineyard for years actually decades and this level of treatment is unacceptable. I'm disappointed in the beyond lack of customer service he gave MY mother. I will never shop in there again nor will I make a recommendation to anyone to shop there. read more