Nathan the manager is literally the glue holding this location together. I've been here twice for tire repairs, he's manned the front desk both times and has provided good customer service each. There were issues with the work each time, that he provided remedy for. I have certainly appreciated his care, thank you sir. I hate to say anything bad, but since I did have issues, the rest of the work and service at the location needs to put in more effort. Just being honest. read more

I wish I would have read reviews before going. The way the man talked to me on the phone was incredibly unprofessional. I am horrified that my car was in their hands after the way they treated me. I wish I would have gotten his name, but I didn't catch it. He spoke to me like I was an idiot and he didn't have time to answer a quick question. I will NEVER go back. read more

I wouldn't even give them a 1. Scammers or just extremely incompetent. We booked an emissions inspection two weeks in advance. We never received any updates-zero, zilch. I had to call near the end of the day, only to be told they didn't have an inspector available and that they would need to keep the car another day. Again, the next day, there were no updates. I had to call myself and received the same response. We didn't get our vehicle back for over 72 hours, despite never being warned this could happen. When we finally got it back, we were told it failed safety inspection and supposedly needed around $1800 in repairs, plus new tires and a laundry list of other expensive work. The more we questioned it, the more the story changed. Suddenly it became we "just needed brake pads." The employee talked in circles, contradicted himself multiple times, and when we expressed frustration over them keeping our car for three days without warning, his response was, "I'm sorry I guess." Neat...super professional. We replaced the brake pads elsewhere and returned for the reinspection. Would you look at that, there were now different issues that conveniently required more repairs through them leading to once again the vehicle not passing. I would like those minutes of our life back between the complete lack of communication, professionalism, changing explanations, and endless expensive repair "recs". We will never be back, and I would advise no one else go there with their vehicle unless you'd like to donate some of your kids college fund to them. read more

This location and management are extremely disappointing. Today I showed up for an emissions test with a scheduled appointment. After arranging my work schedule to support this time, I arrive to be told my appointment is no longer valid and I can drop off my vehicle and pick up in the next 3 days (for an emissions test!). Zero apologies or accountability for voiding an already scheduled same day appointment. It's clear this shop is no longer being run the way it once was. At the very least management should take the initiative to inform customers prior to their arrival if their appointment is no longer valid. What happened to customer service? I'll be bringing my business elsewhere moving forward. Unfortunate to see this happening to Dobbs in this area of town. read more

Made an appointment for emissions test online. Went to drop off and employee said they couldn't do it for multiple days. Why take appointments? What a waste. Had wife drive her car there as well to pick me up. Won't be back. AVOID read more

Had a tire low on air. I asked for them to fix it. They called me an hour later and said my tires were 6 years old and they won't fix tires that old even though there is plenty of tread left. Instead the guy tried to sell me new tires. They wouldn't just fix the tire. Went back to pick it up and they left it underinflated for me to deal with. They wouldn't even air the tire back up. It's all about profit and no customer service. read more

BEWARE, worst customer service on the planet. I asked for tire rotation and to fix a slow leak in one tire. I did get the rotation but the counter guy charged me $90 for a tire sensor. Had to take the car back because they didn't fix the slow leak. When I asked for them to refund the $90 the highly incompetent counter guy came unhinged. DO NOT USE them, find another company. read more

I had a great experience at this Dobbs! The quality of customer service was exceptional. The staff took the time to patiently inform me on what work my car needed done, every staff member I spoke to was pleasant, and they were able to complete the work the same day that I dropped off the car. read more

Be careful when buying tires. Went in with a small leak and they told me it could not be repaired and wanted $300 + for a new tire. Took it to discount tire on Lindbergh and they fixed it for free. read more

Brought in to chk AC About $200 to diagnose Told me I needed over $2K for blower etc Another $1K for headlights to pass inspection I said not to do any work that I would just pickup my car Next I get a call my window doesn't work? Never had any problem with my window not working before... Maybe coincidence? Cars? Quality Service? In checking reviews today Dobbs gets a 1.8 out of 5 read more

Why do they have to keep your vehicle all day for an oil change. The worst CS. I will never use them again. Wish I could give negative stars. read more

Avoid at all costs! This place is completely mismanaged. I called on August 5th to get my state emissions done. The earliest they had available was August 21st, so I made the appointment. Fast forward to August 21st.. I show up for my appointment and there was no one in sight of the counter. About 15 minutes later someone finally came to the counter and asked how they could help. I told them I have an appointment. He looked in the system and responded they can't find it in the system but they could work me in. After waiting for an hour, I asked when they thought it will be done. They said probably in a couple more hours. They then tried to make me feel like I'm lucky for them trying to fit it in. I took my keys and left. Never again will I go to a dobbs. There is something wrong every time I go there. read more

I went there because my tire was going low due to nail in tire. They told me that the tire had 2 nails too close together to repair and needed all new tires on my vehicle that had only 25,000 miles. Brought it to Honda they said one nail only patch it for $45. They are dishonest there. I would NOT do business there! read more

One word: CROOKS! Went here out of necessity because I needed a recently purchased used car inspected. They tried to convince me that it was "leaking transmission fluid" which they could fix for $700. When I confronted them about how unlikely that was for a car with 60k miles that was just just serviced by a dealership, the hemming and hawing began. "Um, well, we're not sure it's transmission fluid", etc. etc. Avoid these morons at all costs!! read more

Change my oil and did not put any oil in it. I went back to them and they said it wouldn't run without oil. I have no leaks, oil in transmission and no oil in the antifreeze. Only thing I can say about them that they won't back their work and do a very poor job. Don't go to them for an oil change because you could end up with no oil. read more

My daughter took her car in to get an oil changed. Dropped it off the night before there was no check engine light on. When she went up to get the car the next day after the oil change, check, engine light was on car was running very roughly And she returned. They said to check out what was wrong They would have to charge her for a diagnostic fee. There was nothing wrong when she dropped it off, picked it up and check engine, light and all kinds of problems. This seems to happen pretty often at this particular Dobbs. my son a few years ago had the same kind of issues when they said he needed to replace his entire air conditioning system. I would never recommend this Dobbs or any Dobbs service. read more

Great expertise and value. Easy reliable services and clean waiting area. Tree Top location was the best

I do maintenance on my own vehicles. I've used Dobbs for vehicle inspections because it is walking distance from my home. Dobbs has recommended unnecessary repairs for my cars on repeated occasions. If you bring your car to Dobbs for any reason, I highly recommend that you don't accept maintenance recommendations and pay them for expensive repairs without having issue verified by another mechanic. Better yet, I'd recommend that you not use Dobbs at all. I've decided not to use them for vehicle inspections after they cracked my cars windshield (which they 1st acknowledged they were responsible for and later suggested they weren't) when I left my car with them for a safety inspection (which it passed) and which was found when I picked up the car from their lot. I've been told I needed front struts on one visit, didn't replace them, and they never brought it up again on multiple subsequent visits. I was told my CVT transmission fluid was dirty and needed to be changed, when I'd flushed the system a few months prior and the fluid was very fresh and clean. Again, never brought up again on subsequent visits. Fortunately, with over 40 years of car maintenance and repair experience, I can discern when work is being recommended that isn't necessary. Most people trust their repair shop to be honest and will have recommended work done. If you use this Dobbs location as your primary shop for your car's work, you will eventually pay for expensive repairs that aren't required. After my cracked windshield experience, I've finally decided that location convenience isn't enough to warrant doing business with this business that takes advantage of their customers. Bottom line, avoid this Dobbs location. read more

This place is a freaking clip joint! AVOID!!! Went in to get a tire repaired and they tried to sell me 4 new tires. Said they couldn't sell me 2 for the front. Said my tire couldn't be repaired. I then went to a mom and pop shop they fixed it immediately. Im convinced Dobbs sabotaged either my tire or screwed with my alignment because now the car is shaking once I reach 60. To the major companies that accept your advertisement dollars I recommend pulling them as sponsors especially St. Louis City and the Cardinals, Dobbs are Liars and thieves. Go to a family owned mechanic that you get a referral from. Dobbs sucks!!!! read more

This place SUCKS!! They have zero SEVICE and expensive. Never again we will take a car to Dobbs. Two tires. Dropped off car at 11am. They said come back at 4 and it will be ready. 4:30 and they are just now putting the tires on. No apology no excuses. They are terrible. Try to hard sell unnecessary items and repairs. I am shocked they have not been shut down by the attorney general of Missouri. Bait and switch. They said 4 tires would be $259.00. When I confirmed they said no sorry that is for only two tires...we calculated wrong. read more

I went in for a flat tire repair and ended up leaving with a new tire altogether as they said it couldn't be repaired. I've had issues before with Dobbs saying something needed to be replaced when it didn't... but it's not like I could drive it somewhere else for another opinion. Not a mask in sight, either, which was concerning. read more

STAY AWAY! Take your business elsewhere! Extremely unprofessional and similar to all the other reviews, they tried to sell us and up charge for services that don't actually need to be done on our vehicle. Guy at front called my fiancé dumb to his coworker in earshot of us because all that we needed was an ID/OD inspection and they were pushing for other services and we said we didn't need them, especially because we had already had those services done elsewhere just last week. Literally saw them push services onto other people and think it's okay by offering them a $15 coupon. Take your money to a honest business and stay away from these shady people. read more

I had to get an oil change so I figured since Dobbs was so close to my new house it would be a convenient and quick event. I was very wrong. They took over an hour for a simple oil change. I'm guessing it would've taken more time if I hadn't gone up to the counter and asked how much longer it would take. I don't know if they forgot about me since I was in the corner of their waiting room. When it was time to pay, they acknowledged that it did take longer than usual and gave me a discount. I have learned my lesson and will no longer ever use a Dobbs ever again. read more

Once again I made the mistake going to Dobbs. I've tried Mid Rivers, Wentzville and now Webster Groves has pulled the same double talk bs and charged more than quoted. Pointing the finger at each other, no one taking responsibility for who said what. My husband took my daughter's car in to have 1 tire checked hoping his being there would prevent her from being taken advantage of. No surprise, several hours later after 3 tires and an alignment, we were charged more for 3 tires than we were quoted for 4. Re-enforcing my loyalty to Aamco on Harvester, the only mechanics I trust. Now just to convince them to do tires so I don't have . to go anywhere else. read more

For the third time in the past two years the technicians tried to upsell me on services that were not needed. They told me my transmission fluid and power steering fluid were black and needed to be flushed. I made an appointment at the dealership for the service and they informed me that my husband just had this done 1000 miles before. Such a scam. I even paid for new windshield wipers in order to pass inspection when those were new as well Do not trust anything this branch says. Ballwin Missouri read more

Asked for two tires and brake pads, quoted at 280 They come back with 'Your brake drums are shot, they need new springs(?) and hardware, and quoted me later at 750. When I asked the associate Id spoken to before about the earlier quote, another older associate interrupted and refused to let him repeat the 280 and insisted he go and get the associate who quoted 750. Dobb's policy as a note prevents customers from entering the service floor and seeing these 'non-functional brake drums' for myself, or any of the things they rattled off, so they could play tic-tac-toe on my rotors and Id have no way of knowing why a service suggestion was added. When asking where all these extra things came from that another mechanic said were fine, the associate at the counter made a rather off-color remark, "Well thats what happens when you let them get that bad" For the record, I just purchased my vehicle off a used car lot. There is NO reason to try and shame or blame the customer. Between rude associates and shady practices I not only wouldn't recommend this dobb's, but with shared experiences across the board Id say avoid *any* dobb's. Local does not mean better. They are salesmen first, mechanics second. Hard stop. read more

i have used this location for years, but I am done. The level of service has really declined, over the last fear years (in my opinion). I dropped my keys into their overnight box (because they were not open yet, when I arrived. I even had an appt). When I called to ask about my car, they stated that they were not aware that my car was there, for service. They "assistant manager". told me that I should not have put my keysi nthe drop box, because he had aleardy checked the drop box for the morning, and he did not see my keys when he checked. I dropped my keys off at 6;30, because they were not open yet. They offered me 1/2 of an oil change. What a joke! I didn't want anything free. I only wanted the service that I made an appointment to received. Needless to say, my car was never serviced. This all occurred because they did not check to see if there were any keys in the drop box (i put my keys in that box at 6am, because they were not open). I have used this location for 18 years. I will never use them again. I have given them quite a few chances, to regain my trust, over the years. There are so many other choices, and no reason for me to continue to use this location, with continued disappointment. Please read the other reviews, prior to choosing a repair facility. read more

I had a check engine light come on. Scott the "sales manager" told me I had to replace both catalytic converters and all the oxygen sensors for $2400. He said the oxygen sensors would break when taken off and usually couldn't be reused. I took to another mechanic for a second opinion, he was able to replace just 1 catalytic converter and said the Oxygen sensors DIDN'T EVEN HAVE TO BE TOUCHED ON MY CAR. The "Sales Manager" blatantly lied to me to increase his stores sales. What else would Dobbs hire a "sales manager" for! This other mechanic fixed my car for $500. I have been going to Dobbs for 15 years and completely trusted them, but I think they have really changed. They put increased sales over what's best for their customers. Based on this experience, I STRONGLY advise against using Dobbs. They have lost a long standing customer. read more

DO NOT TAKE YOUR CAR HERE I took my car to Dobbs to get an inspection and emissions test. They called later that day to let me know that my car had failed the inspection because none of my brake lights were working and my car was leaking power steering fluid. They said that it would cost $380 to fix the power steering fluid leak and $115 to run a diagnostic test on the brake lights. My husband and I decided to not have Dobbs fix these problems because we thought that we could at least look into the brake light issue ourselves. My husband followed me home from Dobbs (to ensure my safety since we thought that none of my brakes lights worked). Well, even as we left the Dobbs parking lot ALL of my brake lights were operating fine. Since Dobbs had obviously lied to me about the brake lights, I assumed that I should not trust any part of the inspection. We took my car to another location (NOT a Dobbs) to get the car inspected again. The technician at the 2nd place agreed that my brake lights were functioning correctly and when he checked for the leaking power steering fluid he could not find any signs of a leak and said that my power steering fluid was full. In short, Dobbs made up issues with my car and tried to charge me $500+ to fix things that were not broken. read more

Brought in a second set of painted aftermarket wheels after the first set were chipped and scratched by some substandard shop. I was promised excellence and that's exactly what I received! Paul really took care of me, answered every question from A to Z and understood my concerns as if they were his own. read more

Dobbs Tire & Auto Centers - Oil Change Stations Near Me - Ballwin, Missouri

Have brought our cars here for the past 3 years with no complaints. The staff is very helpful and quick service. I love this Dobbs.

Good service. Pleasant service. Quick service. Nice prices. I have always been pleased whenever I have taken our cars to this Dobbs location. read more

Even with a $15 off coupon I paid $100 for an oil change and tire rotation that took over 2 hours. Not really happy about it. The guy who changed my oil did apologize for the wait so that got them the 2nd star. Update. I took the second star away because apparently a $30 tire rotation doesn't include pumping air into the tires. read more

Spoke to Chris, was extremely unprofessional about speaking to me about figuring out solutions for lower sports cars. Proceeded to give me an attitude and demonized me for calling once prior to his co-worker. Place is extremely run down. Need new management ASAP for desperate measures. WILL be calling corporate office. read more

My daughter went to Dobbs at the Sulfur Springs location for oil change. Simple, right? When she started her car to leave the shop the oil filter fell off and all the oil drained out. Dobbs, of course, blamed the oil filter as being faulty. After (3) total hours of waiting (mostly outside due to Covid), Dobbs replaced the oil and oil filter for the 2nd time. No discussion of any refund or any other compensation for her aggravation and their huge mistake. Being the father of a single daughter who obviously was being taken advantage of, I called the store manager on my daughter's behalf. Not especially customer friendly. However, we did get a complete refund for the oil change after repeatedly asking for it. Bottom line - if you elect to get your oil changed at this store after reading this - be forewarned! read more

Have always been treated great at Dobbs...they get me in and out in a timely fashion. The things they recommended were things i knew that i was overdue on...and gave me a great price and the work was done perfectly...what a breath of fresh air..save yourself the trouble and just go straight to dobbs so its done right. J read more

They had the nerve to give me the line, "I'm a reasonable guy, you seem like a reasonable girl." 1. I'm a 29 year old woman, treat me with respect. 2. Don't tell me you're doing me a favor by trying to charge me $68 for a half hour diagnostic when we all know you're gonna bend me over if I decide to let you extort me, I mean do business with you. read more

I went to Dobbs because I thought my power steering was going out, They are close and it would be convenient. After they called and told me that I needed a whole new steering column at the cost of $2650.00, I chose to pay them the $30.95 "diagnostic" fee and went to pick up my car. The woman at the counter was pleasant, I paid my money and asked where my car was. She didn't know and said if didn't see it out front, then it must be in the back. I found my car, drove it home. When I got out of my car, I looked down at my hands and they were black with grease from my steering wheel. I called the store and asked to speak to the manager, the man who had answered said he would get Danny on the phone. A man named Scott answered, he said he was the service manager. I told him that I have never had a car serviced anywhere and returned to me with grease covering the steering wheel. He said they were busy and just had to hurry to get my car down to give back to me. He apologized on the phone. I certainly understand how this happens but I feel if their technicians are going to treat my car interior this way and not even try to keep it clean, I just don't want them to even touch any part that might impact my safety. I feel that the lack of care probably extends to all parts of my car. Definitely will never go back- and it is less than 5 minutes from me. read more

DO NOT BUY TIRES HERE. They make you buy "road hazard insurance" which is common, but the catch is when you need it. I had 1500 miles on my new tires when I got an a piece of metal in one tire that couldn't be repaired. I took it to Dobbs to get a new tire under the "road hazard insurance". To my surprise, this is their policy (which wasn't explained to me or given to me until AFTER I purchased the tires originally): They charge a "USE" fee of 30% of the new price of the replacement tire. This "USE" fee is charged not only on the price of the tire, but on the price of installation and the "road hazard insurance". I was trying to buy local...give the local guy the business. I now find out that Firestone, Goodyear and Costco all prorate the usage based on ACTUAL tire tread used, and, the most important part, the first year is covered 100%. I spent over $1000 with Dobbs this year, and they lost my future business over this ripoff. read more

We always get quick, friendly service at the Sulphur Springs location. We take all three of our cars there and are very satisfied with the service. read more