How often do auto repair shops get a five-star? I don't think it's very often, however these five stars are well-deserved. We have gone to Plaza several times in the last few years and have always been happy. Tonight was our best experience yet. Both John and Johnny have always been super helpful and efficient. My Jeep needed help, so we dropped it off this morning and picked it up tonight. Hubby is pretty knowledgeable on auto issues and he felt their diagnosis was right on, and the price was very reasonable. So happy to have my ride back so quickly, thank you!! read more

I brought my 2018 GMC Sierra 1500 to Plaza Tire for new pads and rotors, and they returned my truck unsafe to drive. When I dropped it off, all of my safety systems worked perfectly -- no ABS, traction control, or Stabilitrak warnings. After finishing the job, they had me pay in full and only after the transaction did they finally mention that all of my safety braking systems were now disabled. They never told me before payment, never explained what they damaged, and never attempted to fix it. My truck went in fully functional and came back with ABS and Stabilitrak failures caused during their service. To make things worse, the squealing noise I originally brought it in for is still there, meaning the problem I asked them to diagnose wasn't fixed at all. A shop should never return a vehicle with new safety failures -- and certainly shouldn't wait until after payment to tell the customer they broke something that makes the vehicle unsafe. Completely unacceptable experience. read more

Plaza Tire Service - Severe warning lights that major safety systems are now off-line after receiving my vehicle - Tires Near Me - Chesterfield, Missouri

My visit to Plaza Tire in Chesterfield was a complete pleasure! I worked with salesman, Johnny who was very personable, helpful, and efficient. This was a first time visit for me at Plaza, after using another local company for many years became very difficult to do business with. While I only needed an oil change and tire rotation this time, I will be purchasing tires from Plaza Tire in the very near future. What I particularly appreciated is that there was no attempt to upsell me on anything other than the service I came in to have done. I highly recommend Plaza Tire - 17520 Chesterfield Airport Rd. read more

I had a solid experience and will be back. Their team got me in and out within the same day. Most importantly, I appreciate the fact that they didn't try and upsell me services I didn't need at the time. read more

Amazing service and very reasonable. The manager and employees are thorough and friendly. Top notch service has kept my 20 year old Corolla running smoothly. I've gotten new tires and have had several service issues, and I am always confident they will do a great job to keep my car running smoothly.I highly recommend them! read more

There are plenty of auto service shops close to my house but I drive about 20 minutes for any service my vehicle needs because of the outstanding service this place offers. Over the years coming to get my car serviced I've gotten to know the staff. I've been impressed with how knowledgeable, friendly and truthful Nathan is. He and his team offer the exceptional service and they are honest when it comes to your car care needs. They listen to you and don't rip you off. If you need service on your car, I'd highly recommend you check out this Plaza Tire location. read more

Plaza Tire Service - New Tire line up - Tires Near Me - Chesterfield, Missouri

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They were very friendly and expeditious. Told me to drop my car off on both occasions for both of my vehicles and they would get to them as soon as they could. They got to them right away and waited maybe an hour tops for oil changes and tire rotation read more

Updating my review after what seems to be a change in management for the worse. I no longer recommend this location. I believe that unnecessary service is being recommended to inflate revenue and that issues are misrepresented to upsell work. I used to drive well out of my way for service here. No longer. I wish Mike was still running this place. read more

Today my girlfriend's came into town to do a little shopping..got a nail in the tire and had to get it fixed...Darryl and Damian were so nice..they got the tire fixed and the Red Blazer was back on the road!! We also found out they are affiliated with the Plaza Tire in our hometown of Peoria, IL! THANK YOU guys for being so nice and helpful! read more

Mike and team are a class act!!! Had several items for them to do, changing out a wheel, purchased a new set of tires and had them repair TPMS Sensors on a vehicle. Mike and his team were not only up to the challenge but did it quickly and professionally. Love to see businesses like this continue to flourish as it makes it so much easier getting tire service done quickly and easily! I know where my next set of tires will be coming from. read more

Certainly helped me out when I had one worn out flat tire. They replaced two - not all four, as didn't need all 4 replaced. They dug into their inventory and found a couple of tires that met my needs and were priced lower than the first available choice. They did have a problem resetting the low inflation indicator in my Toyota Highlander which later had to be replaced again by the Dealership. Thus, I'd recommend on tires and servicing of tires, but not on electronic indicator value systems on one's vehicle. Just have your Toyota dealership handle the electronic communications systems in your vehicle. read more

Nathan , Dennis , Mike at Plaza tire in Chesterfield have the BEST CUSTOMER SERVICE skills!!!! This is what keeps customers coming back! There are many places in the valley that could do the same work or give the same price but these men go above and beyond! THANKS FOR FIXING THE FLAT AND THANKS FOR ALL YOU DO!!! Kathy R read more

I put in an online quote, traveled all the way across the city for my appointment, which they confirmed with me via telephone only to be told, as I stood at the counter, that they could get the tires sometime next week. Edit/Update: They contacted me shortly after discovering the error to help resolve the issue. read more

I cannot recommend this business enough. I was driving down Highway 64 on a Saturday afternoon, when I pulled off the road to find a giant bubble in my tire. I was coming in from Chicago, and suddenly found myself stranded. I did a quick Yelp search and was incredibly fortunate to be less than a mile from this Plaza Tire location. They were able to replace my tire in less than an hour and send me on my way for a very reasonable place. These guys were amazing! read more

After living in the St. Louis area for almost ten years I decided to try plaza for the installation of new tires. I had two vehicles that needed new tires and therefore visited Plaza twice in a 5 day span. The experience both times was far better than I had expected. Prices were competitive and after making an appointment I went in and waited there while the service was performed. Each time I was there for about 30-45 minutes. Never again will I pain myself with using Walmart for new tires. Even if the prices were higher the peace of mind and speed of service is well worth it. read more

I dropped my truck off at 9 AM. The manager said that that would be done by 3 PM. All I wanted was an oil change and a four wheel alignment. When I got to the shop at 3 PM. My car was not touched. And they had no excuse for why my service was done. You guys lost a good cash paying customer! I would also like to add one of the mechanics/front desk workers. Was screaming at a customer extremely rudely while I was there. read more

Took my car in last week for new tires. Got an incredible deal. They let me know I needed an alignment but didn't have time to do it the same day. Today, I took it in for the alignment and once again, great experience. Customer service is 10 out of 10. All of those guys up there are so incredibly nice and informative and efficient. I won't go anywhere else. read more

Love these guys. Honest, trustworthy and friendly. They have worked on all our cars but the company car. The waiting area is clean. They offer coffee while you wait. It's a tire /repair shop so don't expect luxury but a comfortable place to sit while your car is being serviced. read more

Switched to Plaza tire after using another chain nearby. Mike and Nathan provided great customer service. They are very thorough but most importantly very trustworthy. They offer coupons for services online too. I'll be bringing my second car to Plaza as well. read more

If you have nice wheels on your car, do yourself a favor and do not go near this Plaza Tire Service. I should have been suspect when the guy at the front desk had a strange reply to the question about the powder coated wheels. Later another guy lied when asked about the four marks from clamping internally. He said that it must have happened somewhere else because he would have clamped from the outside. read more

These guys used to be great. I went to them for years, got their credit card and generally swore by them as the best around. Might just be my luck b/c I haven't been getting Mike, but my last few interactions have really soured me on them. Most recently showed up with a tire going flat (which I had bought from them) and was told they couldn't get to it for at least 5 days. The next day I saw online they had appointments sooner so I guess they just didn't want to help. Also little things like they asked if I could drop it off on my appt 5 days out. I said I would prefer to wait if possible. Their response was "you need to drop it off". I finally gave up and went around the corner to another shop because the one I had bought the tires from (Plaze Tire) just didn't seem like they wanted to help. Ironically the nail was too close to the side wall so I ended up buying new tires from someone else. I've also had recent problems with this location not doing all the service asked (oil change, tire rotation and air filter - they forget the oil change). Another case and they returned my car with the glove apartment all still apart on the floor and I had to ask them to fix it. Anyway, had a good run of about 5 years with them, but all companies change I guess. If this was 2018 I would say definitely check them out. If you're looking for a new place in 2022, I would recommend someone else. read more

I bought tires off a friend who works at another tire store. He said he didnt want to mount my tires to my wheels in fear that his machine would damage the powdercoat on my brand new wheels...he then referenced me to Plaza Tire - stating their machine was top of the line and 'touchless'. In mid July I took my wheels and tires to Plaza Tire...and I spoke with Steve. I explained my situation to him, (I came there to avoid damage) he then said Keith is the one who usually mounts the tires to wheels, but he would have John look at them to see if he could do the work without damaging the wheels. John said he could do it...and he got it right that time. Well I got a flat tire in early September. On Wednesday, 9/12 I took my wheel (which had the flat tire) and a fresh tire to Plaza Tire. I wanted them to mount the new tire to my existing wheel, and thought they would be capable because they did a good job the first time. This time Keith (the manager, and the mounting 'expert') was the one who took care of the mounting. I paid for my wheel and tire after he was finished. He said to me 'that white stuff on the edge is just soap and will wash right off' I left the store with the wheel (in my parents murano) and drove my parents car for a few days, while they were out of town, with the tire in the back. Well, Monday (9/17), I went to wash the car and mount the wheel to the car...I come to find two 8 inch scratches, and one really nice gouge on the edge of the wheel. I called Keith and explained the situation, drove up to the store on Tuesday(9/18) Keith was aplogetic at the time...he said the two long scratches were from the mounting machine, but was unsure of the gouge. I assure him that my wheel was not like that when I gave it to him. After a little conversation he agreed to fix the wheel and was apologetic. He said 'we will do whatever you want, just get a quote, with a letterhead and we will take care of it' The next day (9/19, Wednesday) I emailed the company who powedercoated my wheels. They suggested a new wheel for a few different reasons. 1. Re-powdercoating a alloy wheel weakens it. 2. The color wouldnt match the other wheels. 3. The company who does the coating wont give up the formula to make this color (sunken treasure) Our (myself and VMR) conversation ended on the 20th (Thursday) and I called Keith on the (21st) friday to inform him id spoken with the wheel company, but Keith wasnt able to take my call - someone took a message for him to call me back. He never called me back. I again called on Monday 9/24, this time I got through to Keith, said i was going to fax over myself and VMRs conversation - I asked 'whats the next step', He then said he would have to okay it with his higher power, and he would get back to me. I waited all week...I called Friday (9/28) and Keith was busy, again. Never recieved a returning phone call... I called again Monday (10/1) and Keith was on vacation for a week. This time I spoke with Steve. He said he remembered Keith saying that he messed up a wheel himself, but I would have to talk to Keith. I called Keith on (10/8) and Keith said he did some 'soul searching' and hes at the point where if he doesnt remember doing it, then hes not going to cover it. I explain my situation again to Keith and how he admitted fault, he pretty much accused me of lying to him...He then said it was out of his hands anyway and that I would have to talk with Steve. I then called Steve and explained to him the saga of a story and he pretty much says he cant do anything without Keiths consent. (can you say complete run around?) He said he would call Keith and call me back (and wouldnt you know, he didnt call back) I called corporate and spoke with Kevin. He said he hadnt heard of anything in this sort, and would have to talk to Steve and Keith, and would get back to me. (10/9) Kevin calls back and says he has to go with what hes been told... and that they wont cover the damage. VERY DISSATISFIED, STAY AWAY! read more

Plaza Tire Service - This is what Plaza Tire will do to your wheels...then they wont cover it - Tires Near Me - Chesterfield, Missouri

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I cannot believe this level of service still exists in a metropolitan area. I feel like I am back in a small town when I deal with these people. When my wife had a battery die last year, I did not even have to consider the options, I told her to go to this place and sure enough they treated her right. I will use them in the future for any tire purchases. They give me a more confident feeling then their main competition in "the Valley" does. read more

I had good service for the purchase of new tires. I was extremely disappointed when the lobby manager allowed two separate customers in without face masks. They asked if they should wear one and were told they didn't. We are in a Covid pandemic and St. Louis County has mandated face masks in all businesses. I am 70yrs old. This is not ok with me. read more

Started going to Plaza when I lived in Washington County. Imagine my excitement when I moved back to the Lou a few years later when I learned they were building in the area. Keith is awesome. So glad he came to the Plaza side :0). They are very professional and able to accommodate your needs with little to no hassle. They are straight forward and don't feed you any lies. Been with them since '05 and no complaints! Love them so much that my family uses them for all their needs. Give them a try! You will not be disappointed. read more

They did a great job. Excellent service. I would highly recommend this place for anyone needing tires or anything car related. Manager was incredibly nice, helpful, and professional. read more

Nathan and other employees were so helpful! Very honest as well! I highly recommend using Plaza Tire Service - went in for a nail in my tire - Nathan was extremely helpful in making my tire repair/purchase as painless as possible. read more

Shocked by the low level of customer service and that a business would refer a customer to a competitor just because they did not want to make a simple effort. I showed up at Plaza Tire Chesterfield with a nail in my tire, losing air, and needing it fixed in order to continue driving. Being a Fleet vehicle I provided the fleet paperwork to the guy at the front desk only to be told "oh we don't like dealing with this fleet company. It takes us up to 3 hours waiting on the phone to get approvals from them". This was a shock to me as I'd never experienced that. I asked that he at least try, received attitude in response asking me if I could not see how busy he was, that he doesn't have time for it, and that he recommends I go up the street to one of their competitors to see if they can help me. I did just that, went up the road to their competitor, they called the fleet company and in less than 5 minutes on the phone had the approval they needed! I received a new tire and was out the door in less than 45 minutes!! If Tires Plaza would have been respectful and willing to try & actually put in an effort I would go back. But with that level of customer service, I do not recommend Tire Plaza in Chesterfield. read more

After many years of using Plaza both for tires and for service, they have made some leadership changes in Chesterfield. Quite possibly the worst customer experience I've had in decades. The manager, Nathan- is an arrogant, non interested prick. Failure to own the mistakes of his technicians that botched a simple tire rotation ( They literally pulled my car around with missing lug nuts after stripping the lug key with a torque wrench) very basic stuff. Instead of jumping on a solution to get another key they kept the car for 6 hours and told me I'd have to deal with it from there. Now I've bought at least 3 sets of tires for multiple cars and have been a customer since early 2000s. I won't return to Plaza for any service and I will continue to share my experience. Killed a long term Customer! read more

The staff was incredibly friendly and they had me in and out for a safety and emissions inspection in no time! I will definitely be coming back as this was a much more pleasant experience than one of their main competitors that I have been to in the past. read more

Not good for a/c repairs. Spent over $500 and a/c was not only still not working they wanted another $900 to to try again. Total ripoff.

I've been getting oil changes here for years and bought tires at Plaza Tire last year. I recently had a mechanical issue that AAA believed to be my alternator. Nathan was able to coach me through communications with the AAA guy then later Plaza Tire performed the necessary repairs for exactly the amount of the estimate. Nathan even gave me a ride home so I didn't have to call a cab or family member. Thank you Plaza Tire for years of friendly service and spot-on advice and work! read more

I live in KC, but was driving into Chesterfield late this past Thursday night to visit family for the weekend. As I was crossing the river into Chesterfield Valley, I blew a tire. Friday morning about 9am, called Plaza Tire and explained the situation. Made an appointment for later that afternoon, and asked how long it would take to get two new tires installed. They guessed about 45 minutes. I showed up for my appointment and was leaving with 2 new tires installed only about 35 minutes later. Quick, efficient service, fair prices, didnt try to up-sell me at all. read more

Great place to take your car for service! The staff is helpful, professional, friendly, and they give you a straight answer without trying to sell you things you don't need. I've always seen the same people working there so they must enjoy their jobs. I won't take my car anywhere else. Last time I brought my SUV in for a free tire rotation, I asked about my brakes and tires when I picked it up. He told me that I would need them soon, but when I asked how soon, he told me I would have at least another 3K miles on it until it was absolutely necessary. That is what I appreciate, honesty! They look out for their customers without trying to screw them out of money. They also treat women like normal customers, not like idiots who don't know anything about cars, it is very refreshing! read more

This place has screwed me and multiple members of my family on car issues like oil changes and alignment. My parents and siblings have all taken their cars here for simple things like oil changes and we've been treated poorly and so have the cars. They charged me for fixing my alignment and ultimately they did nothing. They charged my dad over $80 for changing his tail light! When he complained about the charge they offered him free oil changes. Not a terrible deal but when I took his car there for the oil change...they were insanely rude and it took me 30 minutes to get our car that was sitting in front of the shop. I would NEVER recommend this place unless you like getting screwed over. read more

I have been taking my car to Plaza Tire for years. They always give you a straight forward diagnosis of the problem and do not try to sell you more than you need or recommend services that are not necessary. When purchasing tires, this is the only place you need to consider. In the past, I would compare their prices to on-line retailers. Their prices are always just as good or better than discounters. Feel free to send your wife, girlfriend or daughter in by themselves. These guys are complete professionals and will give everyone the same great, honest service that they gave me! read more

I've used Plaza Tire for about 12 years but this was my first visit to this location. I have always liked their service and tire prices and this location was no different. I think the guy I dealt with was Jim, I'm terrible with names. He was very friendly and straight forward each time I spoke with him. I put new struts on my daily and it needed an alignment and rotate and balance. They got it done when I needed it by and told me it wasn't perfect due to a tweeted control arm but it wouldn't cause tire wear, just pulled to right slightly. I honestly can't notice it. Also for $150 or so you can get lifetime alignments. That's a deal if you got a car your gonna keep for a while. With this location close to my office I'm sure I'll be using them for service I can't or am too lazy to do. read more

Excellent customer service dudes! And thanks for the low prices on oil changes! We will definitely be back for the next one!

I did internet research and called around to multiple tire dealers in the St Charles County and West St Louis County area. Plaza gave me the best deal. When I called, Sam was very helpful and told me the price for what I wanted. This was the same as the price I ultimately paid. He said I could come in immediately and get the tires I wanted, but when I said I could not come in that day, he put a hold on my tires (they were on sale and threatening to sell out), and sure enough, they were there waiting for me when I came in for my appointment a few days later. When I came in, I waited in the showroom waiting area, which was clean and pleasant. I was in and out of there in perhaps 90 minutes. The man who helped me (I forgot his name) went over everything with me and there were no surprises. Overall great service! read more

I took my truck here for tire service and am glad I did. They are friendly guys and got me in quick and the service was performed well. Very refreshing compared to some of the local "chain" auto service stores. I'll be coming here again. read more