They were so efficient, considerate, knowledgeable, kind, fast and went above and beyond to help…read moreus. They are extremely affordable and treat you like family! I would recommend them to everyone! When they say they are working for you they really mean it! I just cant say Thank you enough to Luke and his amazing staff!

Luke Collins is very knowledgeable and professional with every question that I asked him. He does…read morehis work with integrity. I will use him for any future issues and will be referring him to family/friends.

Our needed service was to treat a minor sewer backup at the end of Mar 2026. The response to our…read moreneed was immediate and thorough. That said, the billing and communication did not match. 1. The "post-immediate" timing for follow-up that was communicated to us did not match actual experience. It got done but not in line with what we were told. 2. While acceptable, the extent of services and resulting billing felt a bit excessive. *Our insurance company communicated with Roto Rooter to question some of the charges. * We later learned that Roto Rooter agreed to our insurance company's assessment, yet we were billed the original estimate (110% of what was agreed with our insurance company). * When we questioned the billing we had paid, it took over a month to get acknowledgement that we'd been overcharged. * We ultimately rec'd a credit for the overcharge, 10 days after it was promised and 3 months after the service was provided. While we were quite happy with the service we received, we were disappointed with the business practices.

Avoid at all cost. techs too 6 hours on a sewer line clog. Broke their equipment in the pipe, etc…read more Then the 2 techs dragged raw sewage all over our carpet and baseboards to the extent that Stanley steamer won't even touch them. Rotor Rooter admitted fault when they thought it was just cleaning carpets. As soon as they found out the carpet needed to be replaced they changed their story and said it was all mud from prior use (which wouldn't make sense since the basement door is 50-60ft from the nearest door and 100ft from a door going to a lawn). We all know that they are overpriced and upsell. The upside is supposed to be a larger company that stands behi its work. Apparently no I guess.

We used Puroclean for a whole house cleaning due to an oil furnace malfunction that sent soot out…read moreof every vent. They did a great job getting the soot off the walls and floors! You couldn't tell it happened when they were finished. We would use them again, but we hope we don't have to.

We had a mold issue. Rick got back to us right away. There was no delay in having them come out to…read moreremedy the problem. The estimate they gave is what we paid. We had to have some plumbing work done and Rick recommended someone who came out quick and did a great job. Then their crew was right back out a week later to clean up the mold and re-drywall everything I would highly recommend this company. They do quality work.

Called Company due to an odor from elderly cat missing the box. Curtis found the spot, cleaned and…read moresealed the basement. Came back after i found a secondary location in a unique location. House is completely odor free. Great people; highly recommend them.

I don't know when I have ever had such amazingly quick and thorough customer service! I had an…read moreunknown leak in my basement and Curtis was super responsive and came right over to my house right away and helped assess the issue with a free estimate. As I was not home at the house, he found my dehumidifier and plugged it in and got that going. Should I have need for his service in the future I would definitely call!

Service requested was good 4/5 stars only because the tech tried to charge me 700$ to tighten 2…read morebolts! Very professional throughout the service call but RR definitely needs to overhaul its prices...

If I could give them a zero, I would. They scheduled me for 8-10 AM. No one came. I called at…read more10:30, they said they would check. They called at 12:13 said someone was on their way. I called at 1:13 because no one arrived, they said he was 8-10 minutes away. I called at 2:13 because still no one arrived. They said they had no idea what was going on and they would get back to me. The technicihan called a 3 something saying he could not and would not get out today to do the water service even though that's what I was promised. Said he could take 50% downpayment now and come back. Yeah right, like I trust you. I would never give them my money.

They were very thorough, knowledgeable and professional. We were pleased with the results.read more

Kam did an amazing job steam cleaning our sofas and carpet. He communicated well and came a few…read moredays after I contacted him. it was SO worth the price as well! I highly recommend their services.

We had a great experience with this Servicemaster in every aspect. Tony knew we didn't have water…read morefor 3 days and sent a team out ASAP. The 3 man team was wonderful and found the leak and gave us great advice on how to get the job completed. The estimator was very personable and thoughtful on how important it is for them to have our best interest. I'm sure we will use them to complete the job because of the great service so far. Mike and Tracy Davis

My father-in-law is having a horrible experience with Neverman Construction, who he picked because…read morethey are "local" and were on his insurance company's list. It has been over 14 months since the majority of his first floor was taken out by a tree, and it is STILL down to the studs. They are uncommunicative, don't show, make excuses, the list goes on. Ridiculous.

Paul Davis Restoration is as dishonest as they come. My insurance approved a total of ten thousand…read moreand forty eight dollars to have my garage reconstructed and to repair the front face of the spout on my house from tornado and water damage. They ignored 90% of the construction work and over charged for sidings that was not needed. They did this so they could get a depreciation check for the siding. They can't get depreciation for lumber so they totally rewrote what my insurance adjuster suggested. I gave Paul Davis a down payment of five thousand to have the construction portion completed to my satisfaction and my insurance paid the remaining balance after the person in charge of the local office tricked me in signing the completion form. He sat right on my couch with a smile on his face and told me I would get money back because he was not able to finish but he said I had to sign the form so the funds could be released by my insurance. The local Paul Davis office refused to give me a refund after my insurance paid the remaining balance and he even tried to get me to open a new claim after panels were coming off. This was done to Paul Davis trying to cover up rotted wood. The local Paul Davis Office even tried to trick me in paying the remaining balance even after it was specified in the contract and through emails that my insurance was responsible for the remaining balance... not me. Also the local owner still tried to trick me to pay the remaining balance with my credit card before my insurance paid the remaining outrageous balance to Paul Davis Restoration. I had to pay out of my own pocket to have the construction work done properly. There were many things on the quote that was never done. You would think that the cooperate office would be concerned about having dishonest people representing The Paul Davis brand but they couldn't care less. They just sent me an email saying they are a separate legal entity from the local office. After doing my research... I have found that this sort of dishonesty is happening through most of Paul Davis offices Nation wide.

Worst experience ever. Avoid at all costs. Honestly there is not enough space or words to express…read moreeverything that went wrong with our claim. I honestly wish I had fired Paul Davis from the start. The first sub-contractor they sent was horrible. The quality of their work was deplorable. I have pictures to document, but the painting was the worst I had ever seen. Honestly, a 5 year old could have done better. They attempted to clean the walls only to smear soot all over, and then proceeded to paint over it! No sealing, no primer, nothing. The soot stains came through immediately. The edges were not crisp, they left paint spray all over my floors, furniture, counters, etc. There were very visible roller marks all through every wall. It was totally unacceptable. The quality of their wood work was amateurish. Their angles did not match leaving gaping holes in our baseboards and door trim. They relocated fixtures to wherever they wanted. We now have a light in a closet that is clear to one side versus being in the middle as it was originally. It looks horrible. Every time I complained to Paul Davis I was fed nothing but lies. Everything they promised would happen - did not. They only fed me what they thought I wanted to hear and then did what they wanted and tried to cut every corner they could to profit for themselves. The 'cleaning' they did was a joke. Nobody took our home seriously. We had to have most things cleaned multiple times and still they were black. My wife ended up cleaning the soot off most of our home because even after multiple attempts to get it done right everything was still black. She deserves more of the insurance money than Paul David does. This was BY FAR the WORST contractor experience I have ever had in my life. I wish I had fired Paul Davis at the onset of this claim and now I just wanted them OUT of my home. Had I not wanted them gone so bad they would still be working to make things right.

Worst company ever. They charged me 6500$ to dry up two small storage areas in the basement. They…read moreleft the fans for 7 days without checking it out. They charged for extraction unit which was not even used. please stay away from them it is a scam

Dr. Flood is run by crooks! We unfortunately needed water mitigation after a basement flood…read more State Farm initially referred us to ServiceMaster who outsourced to Dr. Flood. Not only was additional damage done to our home by the incompetent Dr. Flood crew but the company would not pickup the collection of blowers left behind. After numerous attempts by myself and StateFarm to have blowers claimed the company finally came and then charged us for the additional days that they left the blowers: $6,000+ Dr. Flood manager, Itzel Madrigal 614.697.4158, will not respond to e-mail or phone attempts to correct the overcharge. Have reported to Better Business Bureau and Office of Consumer Affairs in the hopes this company will have enough complaints they will be unable to continue their reign of consumer abuse and thievery. This company is a SCAM - do not use them for any reason even if a 3rd party referral.