ADVICE: SCRUTINIZE YOUR INVOICES AND VERIFY ALL WORK…read more
I am a repeat customer who paid Able Roofing $28,400 in 2025 for a full roof replacement (including all decking, soffit, fascia, and gutters). Based on that prior relationship, I engaged them again in 2026 for a major, insurance-funded structural repair after a 40-foot pine tree struck the corner of my house. While I paid my contracted estimate in full, a subsequent physical audit of the completed project revealed differences between the billed scope and the executed work. I strongly advise anyone hiring them to physically verify all completed items.
-Equipment Billing: The final invoice included a $550.00 charge for a 20-yard dumpster that was not delivered to or utilized at my property.
-Labor and Structural Scope: The billing included a $7,002.55 custom quote to tear down and rebuild internal framing, plus an additional $2,371.68 for framing labor. Despite paying the original estimate in full for this exact scope of work, an internal physical audit revealed the primary structural replacement was not executed. Furthermore, the minor patching that was performed was attached incorrectly, causing the new lumber to split.
Communication Timeline:
On July 1, I spoke with the Project Manager regarding visible exterior alignment issues and missing materials. As seen in the attached screenshot, he promised a response from his management team by the next day. A response was not provided.
Prompted by this lack of follow-up, I audited the interior on July 4 and discovered the unperformed structural work. On July 6, I emailed Able Roofing's executive management team with photographic evidence, formally requesting a correction or a refund. I provided the refund option because if Able refuses to perform the work they were contracted for, completing the original scope now requires hiring another contractor to tear off the re-shingled sections--including the decking, soffit, and gutters--just to access and rebuild the internal framing.
As of today, 11 days have passed since I last heard from anyone at Able Roofing. It appears Able Roofing is not used to customers auditing their work. Do not assume the work you or your insurance company paid for was completed as written. Get in your attic, verify the work, and scrutinize every single line item on your final invoice.