We had an extremely unprofessional and rude experience with this plumbing company. The plumber Mike looked at the garbage disposal and sink plumbing when he arrived and informed us of 2 different options in which we could approach fixing it. We were experiencing a small leak out of our garbage disposal when we would run it. We opted to choose the one that would fix it easily without an extensive new plumbing set up that would involve running a vent thru the roof. He went to his vehicle to get the tools and parts to fix it. When he came back he said he called the office and was told he could not do what he offered and what we agreed to. When we confirmed with him that the extensive and unnecessary fix was something we did not want to do at this time, he very quickly became snappy and condescending. Now, realize that we were given 2 options. At first he agreed to the more economical one, then we were told we could not have it. Since it was turning more into a sales pitch than anything else, he was thanked for his services. In a very rude tone, he asked my partner what his name was. Seemed odd he waited until that point to ask, especially in such a hostile way. So now that he was not going to perform the services he offered we only had the option of saying; no thanks and good bye. He reluctantly said he would go ahead and tighten something on the garbage disposal and when my partner said he probably could have fixed that, Mike said in a very rude manner, well you shouldn't have called the plumber. We also had alerted Mike to a minor bathroom sink issue and he did not offer to fix it and easily could have. $100 for a service call. What great customer service and a way to represent the company. All of this 'great customer service' actually started right when he arrived. Our dog, who never has a problem with anyone, was scared of him and would not stop barking. She never does this. He didn't even try to be friendly with her. Not sure if it was his big beard or hat or unfriendly demeanor or all the above. We were hoping to do the right thing by supporting a local company that would actually answer the phone when we call them to discuss our interaction with their plumber. read more