Quick and convenient services with walk-in available. Pleasant service provider and no bruising!…read moreOn-line scheduling is a little frustrating if you don't know the tests your Doc has ordered.

Horrible no customer service sign in confusion ,calling them , no customer service, there should…read morebe a window customer service patient help rep.

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

I hope the quality of imaging is worth it! I haven't even had my first appointment yet and I am…read moreready to go make an appointment else where. I am now in need of annual breast MRI's and this was one of a very short list of providers that was covered by my insurance. When I called to schedule, I was told the location I wanted to go to, Bedford, did not do breast MRI's and I would have to go to Londonderry. I was given zero pre-appointment information other than to confirm the date/time and location of my appointment. 2 days before my appointment, i received a call telling me the equipment in Londonderry was broken and they needed to reschedule me for Bedford. When I questioned the location in light of what I had previously been told, the person calling seemed annoyed with me. He then went on to tell me they do them in Bedford but the equipment isn't as good. So I then asked him for more clarification regarding the appointment to understand the differences. He once again became annoyed. I finally had to say, "this is my health and I would like to have the information so I would be able to make the best decisions possible for my own health and wellbeing." That finally seemed to do the trick and the person slowed down and willingly answered my questions. Ultimately, I rescheduled for Bedford. Then the person gave me several instructions like don't wear lotion or deodorant, information I had not previously been given. This was my first breast MRI, so important info to be aware of! I continued to receive text reminders about the original appointment, then the day before the original appointment, I received a call to reschedule it as though the first call I had received never happened. She then told me I had no other appointment on the books. So I told her the date/time that had been confirmed the day prior. She then said oh, yeah, you have an appointment. But she then told me a different arrival time than the person the day before. When I questioned it, she got snarky with me saying "it is only a 5 minute difference." I guess their time is more valuable than mine! Hopefully their imaging techs/doctors are far better than their administration team!

I scheduled the appointment in advance for myself and daughter. It was a morning appointment and I…read morewas feeling nervous after reading the reviews. The first lab person came out for my daughter. Then I got called for my blood work. Kathryn was the lab technician. She was friendly and went over all the lab paperwork to make sure everything was okay. Then proceeded to do the lab work. I must say that everything went well. No problem at all. I definitely will come back for the next lab work.

I have a huge phobia of needles that has prevented me from getting labwork done for a very long…read moretime. Chris, who told me he had been doing it for 17 years, was absolutely wonderful and gentle. My friend who came with me told me he collected 3 vials but I only thought he did one with his speed and gentleness. Thank you for taking care of me!

Maria was wonderful during my blood draw this morning. she helped me resolve an issue with the…read moreorders from my provider and was a very calm presence. I, like most people, do not like needles so she made it a calm and quick process. It was over before I knew it ! many thanks to Maria !

Did not like the fact that you need to check in at a kiosk. There is no office person to ask…read morequestions.

Horrible customer service you're just a number on a kiosk…read more Horrible customer service you're just a number on a kiosk.

Sitting in the waiting room listening to a Quest employee yelling about one of her other coworkers…read morenot closing the door to the waiting room all the way. She then proceeded to slam the door forc

The Admin in central scheduling at this facility needs to be retrained. Very unpleasant attitude…read moretowards patients on multiple occasions. Finally was able to book appointment after a month of calling and run around, they act like you're inconveniencing them. I hope the technicians behave better.

They are awesome and really professional. Talk to you about everything they are doing while they do…read moreit. The machine is modern. Nice bunch of people.

If I could give zero stars, I would. I had lab work done on 2/25/26 at the Claremont facility…read more They did the incorrect test. They will not accept responsibility even though it is clearly written correctly on my doctor''s lab request. I understand mistakes happen, but to not correct the mistake is unacceptable.

Their garbage queuing system is "automated". It scheduled me for a time 20min into the future. Told…read moreme to come back 10 min prior. I step out for a walk then got a text. I walk back and then I'm told someone came out for me. The system's garbage. God forbid they have human beings running the show

My appointment was at 2:10. Check in was simple. Standard forms to sign in…read more Short wait. Took me back to examine room. Was asked to change into a gown and surgical pants. I had to leave my cane outside. Technician was great. She made sure I was as comfortable as I could be. The machine was not bad. It had open sides. Wasn't as bad as people said it would be. It took roughly half hour. Noise wasn't too bad. They give patients a CD to take to doctor.

I couldn't even make an appointment, incompetent receptionist who speaks a mile a minute but…read morewouldn't take a minute to find my doctor's order - two days of back and forth...I'm scheduling with Shield's

I was wary due to the reviews on here but this place was great. The fellow came right out and…read moreactually helped me with the registration machine and then the woman who drew my blood came right out. She was pleasant and efficient.

The technician took care to make sure I was comfortable after sharing that I was nervous! The…read moreprocess was quick and pain free and it was great to be able to make an appointment to minimize wait time.