The staff was particularly courteous as one woman walked all the way thru the building to find me!…read moreApparently I was on the wrong side of the building and instead of overloading me with confusing directions she took the time to walk to me, locate me and escorted me all the way thru the hospital and up to where the MRI office is. Before calling her I was wandering outside in the blustering cold trying different doors with no luck. My appointment was at 11pm and thankfully I was early as usual. The hospital looked like a ghost town at that time! It was a cold night and I was beginning to lose hope as I'm sure I noted a small group of vultures circling overhead at one point. Lol. Yes, I'm man enough to admit I was slightly scared picturing myself caught in an episode of The Walking Dead as the entire hospital looked swamped in darkness as if it'd fallen victim to a zombie attack! Then she appeared and with a big smile let me in thru the doors explaining I'd been mistaken. I'd come to the wrong side of the building. The check-in was smooth as silk, everything explained to me perfectly and within 5mins of walking into the office I was changed and being propped-up on the MRI machine. The girls that performed the MRI were awesome! Just the nicest ppl I've dealt with all day long! They took the time to explain everything we were going to do, what they'd be asking from me and made sure I was 100% comfortable throughout the process. It was a breeze! They had me loaded up with more pillows than my wife has on our bed at home! It was all about my comfort. They took pleasure in taking care of me, being really nice to me, and it all was genuine. They both told me how much they loved their jobs and I can see why. I'm a big believer in doing something for a living where you can feel like you've performed a service for ppl, especially those that are in need of help or aren't in the best chapter of their lives. Although I was there for just a bicep tendon I'm sure they see patients who are in the midst of just terrible circumstances when they walk into their "office" and they struck me as the perfect types of folks for those situations. Little things like that are what's important in this life. I know they def would've brightened my spirits with how easy they were to be with, talk to, and laugh with. They really do do a great job and I hope this here is all taken into account because they deserve it. I can't say enough about how cool the whole process was. Thank you very much-you guys were real pros!

Absolutely horrendous experience with billing and customer service. Be prepared to wait be prepared…read moreto have no empathy or compassion and highly unskilled phlebotomist..

Never met two people in mammogram at Lowell general that were so sympathetic and nice Beyon words…read morethey ,made me feel so comfortable there name was Denise and Jeanine been going to Lowell general for a long time this was the most relaxing biopsy and to the dr also who was so awesome so thank you from the bottom of my heart m

Most women dread the annual mammogram. I used to be one of them, and my experiences were so…read moreunpleasant I was thinking about quitting them altogether until I decided to try this place on a friend's recommendation. Making an appointment was easy - they even seemed happy I was making one. The technicians were friendly and professional, and were never rude or rough like other places I had been. I was in and out probably in 20 minutes at most, and never felt like a number. The feedback on the test was quick, too. My experience was so positive I decided this was my place from now on! A++!

Wonderful woman, compassionate and kind. Excellent at her job, phenomenal bedside manner. Shaila…read moredoes everything with passion and is very personable. She is just an extraordinary person! I highly recommend her with no hesitation.

Extremely clean. Easy access and Covid safe. The staff is polite, professional, and very helpful…read more The schedule was right on. The technician was also professional and explained what was happening thus putting one at ease. Highly recommended.

From the owner: Lowell General Hospital as delivered high-quality and compassionate care since 1891. Our two…read moreinpatient hospital campuses, Cancer Center, Heart and Vascular Center, four urgent care locations, affiliated physicians and outpatient facilities provide state-of-the-art technology and a full range of specialty services in the Merrimack Valley.

Soo glad I went, although I made a appointment online I went…read moreto see if I could go earlier Alianna made the whole experience wonderful She Geeeted me and made sure I was all set Beautiful personality, very professional, and she Never hurt me and got my blood right on the 1st time/try, soo gentle as well I am very difficult to get blood I have very tiny veins Alianna was Awesomeeee. Thank You soo much for Everything. Quest is Blessed to have you you are truely a asset to the company Thank You for a Great Experience

I was sent here to take a drug test for my employer. I showed up at 1:50. At 2:50 they called me…read morein only to tell me that the system is down. At this time, it was too late to go anywhere else because they only take drug test till 3 PM. Thanks a lot probably just cost me a job.