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Quest Diagnostics

2.9 (15 reviews)
Closed • 7:00 am - 4:00 pm

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2 years ago

Needed blood work, simple blood draw, regular tests. The first available time was in 3 weeks. Really? Who waits that long?

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4 years ago

Sitting out front after leaving work early as they close at 4:00. Well it's 3:45 and the doors are locked. Perfect.

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8 years ago

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8 years ago

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6 years ago

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7 years ago

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7 years ago

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Ask the Community - Quest Diagnostics

Quest Diagnostics

Quest Diagnostics

(2 reviews)

Quest Diagnostics - 700 Rogers Street, Lowell, MA…read more This experience felt like paying for Nobu and receiving McDonald's-level service. I checked in as a walk-in using the kiosk (there was no receptionist), and the system assigned me an 11:10 AM appointment. I arrived and checked in around 10:15-10:30 and waited. By 11:20, my name still hadn't been called or displayed. Another patient was also confused about not appearing on the list. When I asked a staff member how far behind they were and explained that the kiosk had assigned my appointment time, she walked away without responding. I then had to explain the entire situation again to a phlebotomist, only to be told staff were "too busy" and asked if I had received a confirmation text -- something I was never told was required. There is no human oversight of the waiting room, no receptionist to help when the kiosk fails, and no effort to verify whether checked-in patients are being tracked. The process felt disorganized, dismissive, and unprofessional. Quest charges premium prices for essential medical services. The service at this location does not match those expectations. This isn't the first time I've had issues here, which suggests a recurring problem rather than a one-time mistake. I would not recommend this location until staffing, communication, and basic customer service are improved.

I went to Quest Diagnostics Lowell location today. The check inn process was easy at Kiosk. The…read morewait time was less then 5 minutes. There was a free parking spot outside building. Location was close to 495 highway. There was an issue with insurance and billing code when I went inside. Rosa was very helpful. She called doctors office and got correct diagnosis codes and took care of insurance problem. Rosa went out of her way above and beyond to take care of the issue. The service was excellent. I would recommend this place and will prefer to go to this place if required in future. Rosa and other staff members were very friendly and helpful. Keep up the good work guys. Very happy with your service.

Quest Diagnostics - laboratorytesting - Updated May 2026

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