I had a really disappointing experience at this DMV location. The woman working at the front desk…read morewas extremely disrespectful from the moment I walked in. Instead of offering basic customer service, she spoke to me with an attitude, cut me off while I was asking questions, and made me feel like I was an inconvenience just for being there. There's absolutely no reason for anyone to be treated that way, especially in a public service setting. I left feeling frustrated and unheard. The DMV really needs to address the way some of their staff speak to peopleeveryone deserves respect, no matter how busy the day is.

One of the pretty standard jokes about painful places that no one wants to go to includes the…read moreWisconsin Department of Transportation, Division of Motor Vehicles. I recently had to the DMV Service Center for a title/license plate transfer and like most people, I dreaded going in there. Years ago, I worked in the automobile business and the DMV was about the last place I ever wanted to visit, but had to as part of the job. In the old days, you had to stand in a serpentine line and get a number, like a supermarket delicatessen or bakery. You got a ticket for #85 and you looked at the red LED sign that said, "Now serving 52" or some other number eliciting a load groan. You'd find a chair and enjoy the ambience that could best be described as Early American Prison Mess Hall. When you did get up to the window, you might encounter a reasonably nice person or a transferred prison guard, or at least, someone with that "rules are rules" attitude. If you didn't properly dot your Ts and cross your I's, you got sent back to the chairs to get the form right. Not unlike a high school history exam. No longer! You still have to stand in line to get a number. Nowadays, you get a number that has a letter preceding it. The letters are a code for your visit's purpose. Today it was C for drivers license and I was for title and license plates. You can't tell where you are in the queue because the I and C numbers are very different. Numbers are called by a disembodied, but pleasant, computer voice that are also displayed on large video monitors on either end of the hall. People are still taken in order, first come first served, but the decor has changed from Battleship Gray and tan to bright colors and decent lighting. And the chairs are reasonably comfortable. The window operators today are there to help, and work with you to make sure everything is correct - at least, that's the kind of operator I've met here in the last few years. When I had my drivers license renewed a few years ago, the photographer (button pusher, actually) made sure I was actually smiling in the photo. Some of the tricks to avoiding long lines include getting there early, like right when the doors open. Download proper forms from the Wisconsin DOT website and get them filled out in advance. Have all your ducks in a row, and try to go on Tuesday-Thursday, in the middle of the month. Mondays are miserable days to go because everyone else does. The week before the end of the month is awful because procrastinators are trying to get renewal stickers. Or mail it to Madison. But sometimes, ya just gotta go to the counter. This one is one of the better ones.

Good service and fast!!! Usually have a line but don't worry they will get you in and out asapread more

They seem soooo nice and organized. I hope to the good heavens they are as good as they seem and…read morethat they are doing what they say. I'd say you are paying for that niceness. It seems quite pricey. Especially when you make $20/hr. and are charging $$$ for labor. It is literally a weeks wages for an oil change and a few other smallish things done. Whew.

I had been 4 other places for emissions testing and been turned away because they only have limited…read morehours, don't offer testing on weekends, etc. and was getting pretty close to the deadline. I checked the auto analyzers website and saw no appt needed 8-4:30 on weekdays. I got there at 4:10 and... guess what? I was told they were done for the day. I'm not a terribly confrontational person, but this being my FIFTH try I mentioned the hours I had seen on the website. I was still met with a little resistance, but pulled it up on my phone and physically showed it to them, and mentioned my (entirely true, by the way) sob story that I had been turned away at 4 other locations and it was due by Saturday and what do you know- they helped a girl out. 4 stars mainly because these false versions of their website (? again don't completely understand what exactly that's about) are very frustrating as a customer but very grateful they helped me out and will definitely be back when I need automotive services!

Watch what they're charging you for. They gave me a written…read morequote for a simple repair and were going to charge me three times the amount for the exact same part I could have gotten elsewhere. Tried to charge me for "shop supplies and "hazardous materials" for a repair that would have used neither one. Quoted labor rates for my simple repair would have been extremely ridiculous for the amount of work that would have been involved. UNSCRUPULOUS SHOP!

Super easy to schedule my emissions test. Service was fast and I was able to renew my plates right…read morethen and there.

I had a broken tail light. I stopped in without an appointment and even though they were busy, they…read morewere able to get me in and fix my light bulb. When the owner heard it was my birthday he didn't even charge me for the light! Great service and I will definitely be back! Why I always go there when I have car issues.

I have been taking my vehicles there with a convenience of the location i had a window repaired,…read morewhich I now have issues with still and they replaced the serpentine belt which a month later failed and they refused to guarantee their work and I had to have it replaced again due to poor installation based on the shop I had replace it while I was on vacation out of town. Definitely would not recommend it. The quality of the work they do is poor and they do not guarantee their work apparently.

Always quick. Always great service. Not many places do emissions tests anymore. It's so nice that…read morethis place does it, as they make it so convenient and easy. The staff is always very helpful. We will continue to take all three of our vehicles here for all our needed car service.

Very friendly, answer questions we have kindly and usually can get our vehicle in quick. Great…read morecommunication concerning any other concerns. Family oriented atmosphere.

No emissions testing despite advertising it all over the internet. Super disappointing, I'm seeing…read morea lot of places on the DMV site falsely claiming to do emissions. This is extremely frustrating and my plates have no expired because I can't find anywhere that's actually doing them.

Called ahead of time to just make sure it was a good time to pop in. Staff answered fast and…read morepolitely and once I got there they attended me fast. Would say it took a quick 5-10 minutes to fix a tire and happy to say they accept tap to pay.

Great service! It was fast, the staff was friendly and it wasn't expensive. I'm very happy with the…read moreservice done in my car.

Got my emissions test done here. Five minutes, boom, quick and simple…read more In the office, it's nice and spacious, with a tv on the waiting area. I also saw coffee and drinks, though I was literally inside for 5 minutes so didn't use anything. For longer waits, it's a nice touch. The guys in the office were very nice and service was quick and easy. Nice enough for me to want to bring my car for oil change here. When I asked the guy who was doing the emission test how much they charged for an oil change, he told me he wasn't 100%sure, but something like $115. That seems a bit high for me.

Very happy with the service. Great all the way from scheduling, the communication, the service for…read moreproviding quotes, to the repair. Definitely my new go to automotive shop.