This place is a joke, went to 4 different stations to get a simple license renewal, and there is…read moreunbelievable waits between stations. I will never return to this place. The Elgin DMV is more efficient and can handle more people.

Genuinely the nicest people there I never thought I'd ever say that about a dmv. The employees all…read morewere fantastic and seemed like they were all friends... dare I say the people at the dmv made my day

They are very organized and work off of reservations either made online or through the phone. They…read morehandle identification, driver's license or state id, title, registration and many more. It used to be a zoo before they started mandating booking appointments prior.

Awful trying to find an appointment. It's always busy. They do have a lot of employees but they're…read morealways just so packed it doesn't even matter. Too many places and stops for one process. Just always a headache in general.

I went to the St. Charles location at about 12:30 pm. I know it wasn't terribly busy, but they let…read moreme come in earlier than my originally appointed time. The process for getting a new license really was efficient, and I was done within about a half hour. This is a HUGE improvement over the facility in Elgin, which was usually a nightmare to navigate.

No one on the planet wants to go to the DMV. It is historically dreaded and reasonably so…read more This place will change your mind. It is doors down from Target with parking. You will be greeted and stand in queue. It is calm,quiet and efficient. You can get a driving test,written test,renewed license or new state license. Mine was even upgraded with a star to make it a Real ID. Regarding documents, if you think you should,then you should provide it. I believe that I was out in 45 minutes or so. * I did call and make a reservation,which may be required at that location, but is always the smart move. Just do it !

We had an appointment for 10:10 and arrived at 10:00 to be sure. We sat and waited, and waited some…read moremore. Finally, around 10:45 they called out our number. Once we got to the clerk the process took a while but they did a great job. I just can't get over the requirement of scheduling an appointment and a blatant disregard for your time. Maybe I'm being harsh, but this seems to be the norm with whatever Secretary of State facility I go to.

They suck. I was told by SoS that I could go to Lake Zurich branch without an appointment. Lake…read moreZurich door person said I needed one. And the place was EMPTY. And she was telling me to go to other facilities that are an hour away. They are so inefficient at DMV.

The woman was very knowledgeable and pleasant to speak to. I have cognitive issues and she was…read morepatient with those.

Carmella is the best! Super sweet and down to earth. Pray that you get her as an examiner!read more

If you haven't been to a DMV location in awhile, it's very confusing. You have to make an…read moreappointment and find a location with a time and date that works and that's very hard! When I arrived, there were a group of 6-8 employees outside chatting. For all I knew, they were on a break or something. So, I walked inside and one of them flagged me down and asked if I had been checked in already. Checked in? By who? Apparently, one of the outside employees does your initial check in, but based on how they were gathered outside, you wouldn't have known at all. You need to have your confirmation email or text and then they allow you inside. My second stop was at the front desk. A woman (whose name I don't know, but she had bright turquoise hair) was very friendly and kept the process going smoothly. Next, I had to get a photo taken and then wait for my number to be called. The staff at the photo area are really friendly! I can't say the staff at the numbered stations are particularly nice, at least not the one I dealt with. When I was taking the vision test, the entire left side of the vision test display was blurry. Likely a broken machine, because they look older than dirt. The woman at the counter kept yelling at me about being "slapped with more restrictions". I ended up using the machine at the adjacent station and it worked perfectly. Equipment does break and it does fail. Please check your equipment before hocking your snotty attitude at people. Luckily, this is something I have to do once every 4 years. I would not recommend this location at all.

So, I just got back from the DMV in Melrose Park, and felt I had to share my experience. Had a 10…read moream appointment, I arrived at 9:20, bc there was no traffic and no trains. The gentleman at the door let me go in early, got my number, had my photo taken by a sweet older man, whose wife was also named Joanna. He told me to smile for the photo. Then my number was called before I barely left that area, took the eye exam, answered a few questions, signed paperwork and was out the door 13 minutes later. The staff there was friendly, what a lovely experience!

#82/2023 Things change over the course of 4 years from one…read moretime renewing a license to again. Looking at the disastrous reviews on Yelp because they're old this definitely is the truth. Originally this was a very lousy facility a lot of employees had a lot of attitudes and a whole lot more unfortunately. This like many other locations in Illinois is strictly CDL related which means truck and bus and road testing commercial vehicles only. If you have a regular car license you cannot renew here you must go to another Secretary of State facility in Illinois or do it online. Everything worked out really good I came in there paid my $60 got a picture taken eye test didn't have to do any road test or anything but the interesting thing now is they will mail you your license you get a temporary paper license with all the information and what it will look like it's just not in color and hard plastic. The people who I saw on my visit we're just absolutely professional cordial laughing and joking couldn't ask for a better experience it definitely has come full circle and made a 360 as far as I'm concerned in service here at elk Grove village facility.

Was told this morning (8/11/25) that the only service offered here is CDL no regular driver's…read morelicense services.

FIVE STARS for Daneeka! The most helpful, quick, and funny worker that turned what could have been…read morean awful experience into a great one. Zero stars, however, for Stavros the manager working the intake desk who was rude, needlessly, raised his voice at me, and ultimately was wrong. If you can make it past the zero star front desk, the rest is a breeze. Thanks Daneeka!

As of about a month ago (Apr 27), this DMV moved across Lee Street to 1533 Lee St. There is a lot…read moremore parking capacity, and it was much needed, at their new mall location. It's located adjacent to the Goodwill and in the same strip mall as Tiki Terrace which should presumably help place it for a lot of Yelpers!

Never go here! The staff was incredibly rude and refused to give an ID even though we had all out…read moredocuments. They told us that we had never made an appointment even though we did. Little lady with glasses was the worst and she was just so rude. Absolutely horrible.

All staffs there are very friendly! I never expected government agents could be such nice. Solutes.read more