Post Covid this facility has significantly changed. They…read moremoved into a new location with more space but not more employees. This facility is by appointment ONLY! Go online and get an appointment BEFORE you drive over. I arrived at 2pm and over heard a staffer tell security, "No more walk-in's. Period. We are short handed." Once you set up an appointment and get in the system the lines randomly move so you have no idea who will be next. Employees are knowledgeable and courteous but I wouldn't call this friendly.

I haven't been to a DVM for awhile and was dreading going there for a title change. I was…read morepleasantly surprised at the changes that have been made. I went online at 6:30 am and was able to choose from a lot of appointments for that day. They had a lot of staff there and the process was seamless. All the staff I talked to were upbeat, pleasant and helpful. The whole process took about 20 minutes. Definitely recommend this facility and location.

The appointment system is great. As long as you have everything you need, the process is very easy…read more Everyone there is very patient, friendly and helpful. I will be back to get my Real ID.

I only came here to drop off my old license plates. It was very convenient. You don't need an…read moreappointment, you just have to let the two guys at the door know. There is a big blue bin for the plates. This new location is across from the old one. It looks like they do appointments only, so you can get in and out. It was very busy before 8:30 am on a Tuesday. The service is okay. 3.5 is about right.

Not helpful tons of slow work going on. Lines are small for…read morea Saturday but this is why they get a bad reputation. I heard them turn away someone for being 2 minutes late I would have been mad especially since the parking situation is not ideal. Guy probably parked two minutes away.

From the time I entered til I completed renewing my Drivers License…read more. EVERYONE was sooo kind..soooo nice..and sooooo helpful...Friendly also.....my warmest Thanks to all of them..for doing their job so well..

It shocks me to my core to say this, but the DMV gets a bad rap. Everyone here was exceedingly…read morepolite, helpful, efficient, and professional. I suspect the reputation for rudeness etc. come from people who didn't read the requirements before going in. The only reason it isn't a 5 star review is that I found the appointment system a challenge to navigate (it really hated certain browsers and devices). Thank you to the fine people who work here, they have a difficult high volume set of tasks but I was impressed at how well it all worked.

If you haven't been to a DMV location in awhile, it's very confusing. You have to make an…read moreappointment and find a location with a time and date that works and that's very hard! When I arrived, there were a group of 6-8 employees outside chatting. For all I knew, they were on a break or something. So, I walked inside and one of them flagged me down and asked if I had been checked in already. Checked in? By who? Apparently, one of the outside employees does your initial check in, but based on how they were gathered outside, you wouldn't have known at all. You need to have your confirmation email or text and then they allow you inside. My second stop was at the front desk. A woman (whose name I don't know, but she had bright turquoise hair) was very friendly and kept the process going smoothly. Next, I had to get a photo taken and then wait for my number to be called. The staff at the photo area are really friendly! I can't say the staff at the numbered stations are particularly nice, at least not the one I dealt with. When I was taking the vision test, the entire left side of the vision test display was blurry. Likely a broken machine, because they look older than dirt. The woman at the counter kept yelling at me about being "slapped with more restrictions". I ended up using the machine at the adjacent station and it worked perfectly. Equipment does break and it does fail. Please check your equipment before hocking your snotty attitude at people. Luckily, this is something I have to do once every 4 years. I would not recommend this location at all.

I still don't know what I think about this appointment-only system. It's so freaking annoying to…read morehave to make sure you start looking for an appointment at 6:30 am (if you don't, you don't get one that day). I think there are plenty of folks who also don't know that you're required to make an appointment now, so undoubtedly folks show up uninitiated. I'm not sure if it's for all tasks that one has to make an appointment... when I went to another office to get my temporary disabled permit during my third trimester, they let me in, but maybe they were just being nice? The folks in this location were annoying but maybe it's part of the job description, I don't know. When I was moving from the first line (it's a land of lines in here) to tell them why I was here to the line to get my photo taken, there was no one else in the photo line so I just walked directly to where the front of that line would be. They made me move and walk back around through the stanchions to get to the exact same place I originally was. Uh.... I HATE their "system" of making people write their SSN on a piece of scrap paper. I cannot believe how ridiculous this is--what year is it again?? I really hope one of the upgrades that Alexei is implementing has to do with technology, because it is just wild that they can't somehow provide or route that information another way. They have a red/yellow/green line system which at least makes it easy to route people from this station to that station. The saving grace of these various stations is that maybe it's what makes the appointment so short. I was thankfully out in fewer that 30 minutes.

Great staff! Everything went by quickly. They do require you to have an appointment prior to…read moreshowing up.

No one on the planet wants to go to the DMV. It is historically dreaded and reasonably so…read more This place will change your mind. It is doors down from Target with parking. You will be greeted and stand in queue. It is calm,quiet and efficient. You can get a driving test,written test,renewed license or new state license. Mine was even upgraded with a star to make it a Real ID. Regarding documents, if you think you should,then you should provide it. I believe that I was out in 45 minutes or so. * I did call and make a reservation,which may be required at that location, but is always the smart move. Just do it !

Customer service is the worst called the 217 7824908 for a refund. Talked to 4 different people…read moreand on the phone for over an hour. No one knew the answer and at one point I was on hold for 30 minutes. Had to call back just to make sure they were looking into it. Of course, after over hours I was told check back in a month or so. Illinois is the worse state ever! They're so quick to take your money and very slow to a solution. Sometimes they just don't want to give refunds. Crooks.

#82/2023 Things change over the course of 4 years from one…read moretime renewing a license to again. Looking at the disastrous reviews on Yelp because they're old this definitely is the truth. Originally this was a very lousy facility a lot of employees had a lot of attitudes and a whole lot more unfortunately. This like many other locations in Illinois is strictly CDL related which means truck and bus and road testing commercial vehicles only. If you have a regular car license you cannot renew here you must go to another Secretary of State facility in Illinois or do it online. Everything worked out really good I came in there paid my $60 got a picture taken eye test didn't have to do any road test or anything but the interesting thing now is they will mail you your license you get a temporary paper license with all the information and what it will look like it's just not in color and hard plastic. The people who I saw on my visit we're just absolutely professional cordial laughing and joking couldn't ask for a better experience it definitely has come full circle and made a 360 as far as I'm concerned in service here at elk Grove village facility.

Was told this morning (8/11/25) that the only service offered here is CDL no regular driver's…read morelicense services.

They are very organized and work off of reservations either made online or through the phone. They…read morehandle identification, driver's license or state id, title, registration and many more. It used to be a zoo before they started mandating booking appointments prior.

Awful trying to find an appointment. It's always busy. They do have a lot of employees but they're…read morealways just so packed it doesn't even matter. Too many places and stops for one process. Just always a headache in general.

It's expected the SOS takes time, so come prepared with patience, humility, and more patience. This…read morereview is indicative of the process, not the waiting time, which is a given. There's not much they can do about this. All windows were open for processing, even ancillary booths that don't have numbers. All workers with the exception of one were extremely friendly and helpful. Total time from queueing in line to finish: 2.5 hrs Arrived at 6:50 am. Already 150 people ahead of me. Finished at 9:20 am. Here's the process: FOR license / ID: -line starts on SE side of the building, loops around the front sidewalk, and goes to the rear of the building -workers will inquire your needs and validate documentation while outside in line -once inside, photo and identity is taken -then residency and ID needs brokered at separate counter -pay cashier in separate line -move window over to receive temp license -done :) receive new license in mail in 3 weeks FOR vehicle registration: -line starts at back of building -cannot speak to specifics as I was grabbing a real ID only Tips: -be patient. Read a book, watch a show, listen to music -review all required documentation online before arrival -organize all documentation with paper clips / sticky notes per grouping (signature, DOB SSN, residency). Multiple workers will request specific items along the way. An out of state license (signature), passport (DOB), social security card (SSN), voters registration card (residency) and bank/mortgage statement (residency) are what I used for switching my license from MI to IL real ID -test is waived for out of state licenses if your current license is still valid (not expired) -bundle up if it's winter. You'll likely spend hours outside -get there early. By the time I left at 9:20, the line was around 250 people long -bring a lawn chair if you'd like to sit while in line

For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.