This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

Excellent service and outstanding results... 2026 Camry AWD with 100 mi. received pine cone damage…read more(big ponderosa pines next to driveway). Highly recommend for dents/dings!

Took me out to car to show what they were unable to fix. Could hardly see the scratch until he…read morepointed it out. They were great

Once a year or so, I like to get my car washed, waxed, and detailed. It's good for it, and I can't…read moredo it myself. In this case, it had been three years since I had done it; with COVID, it just didn't happen. I googled places to get your car detailed in ABQ, and this came up. I love all the services they offer, especially the clay bar and wax, because that gets all the impurities off the paint and makes it like glass. I called on Wednesday, and they could take it on Friday. They even gave me a loaner car which was great; it freed me up to run errands and go home. The radio didn't work in it, but it was a complementary ride, so I really can't complain. He quoted me 299+ tax, and that's precisely what it was when I came to pick it up. It could have been more depending on the filthy ness of the vehicle. I dropped it off just before 9 am, and it was ready at 2 pm. The outside looked glossy, and shiny, except for a few places with water drops, but they were on the lights. The all-weather mats were clean and glistened like they had been oiled; I think they looked better than when they were new. The leather seats were shiny and everything smelled so nice. I was very impressed until I found a few remaining frys under the front seat when I moved it to get my phone that I had dropped. That made me feel like he could have done a more thorough job with the vacuum. However, I'm very happy with the job overall and would recommend to others!

The service was friendly and timely but overall I'm sorry to say that my car was not properly…read morefixed. My car was stolen and the catalytic converter was cut out. Luckily, the police found it and after sitting at a tow yard for days I finally received a letter in the mail to pick it up. After paying inflated towing fees from not being informed in a timely manner I was able to retrieve it. I called around to many mechanics to find someone who could tow it to their business to fix it for a reasonable price and Auto Depot offered the best rate. The service was quick and everything seemed great when I drove it away (they even steamed clean the inside for me except they forgot the ceiling). I had originally bought the car to use it to move back home. So I informed the mechanic that I would be towing a small U-Haul trailer with it for a long distance. The car worked well until I got to my destination. Once there, the check engine light came on and it started making a loud roaring sound. I took it to another mechanic in my new city and he told me that the catalytic converter that was put on was an aftermarket converter that was not high quality. So it had fallen apart and would need to be replaced again. I told him that I had paid over $1,300 to have a new one put on already and I couldn't afford to replace it right away due to moving costs. So somehow he stuck it back together for me for the short term. He also said it wouldn't smog anyway even if it hadn't broken since it wasn't replaced according to my new state's standards. I can't fault Auto Depot for that as they're not aware of my home state's regulations but they did tell me they tried to add something that would make it work for getting smogged where I was going but it didn't. Despite this though it would've been nice if the converter had properly worked even if it couldn't pass a smog check since I paid so much to get it fixed.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

I took my vehicle in for paint after an insurance claim. They painted about 70% of the vehicle and…read morecharged the insurance $7200 plus my $500 deductible. Upon completion of the job I had cracks in my dash, scratches on my windshield, scratches on my bumper and scratches on the interior door panel and air coming into my cab. I notified the so called service manager and he said if insurance didn't cover it, there was nothing they could do, even though NONE of this was there before I brought it in. I left messages for the General Manager and never heard back. HORRIBLE CUSTOMER SERVICE!!!! I WOULD NOT RECOMMEND THEM TO ANYONE....

Took in my clients truck couple of times and they got the job done. Front service was friendly. Ran…read moreinto Chris he was very nice and explained everything to us.

I wish I would have taken my truck to Jay Walton right after the accident in Jan 2024, but I took…read moreit two other places that tried to rip me off and had the worst experience of my life! They and the other driver's insurance company totaled my truck and even tried to convince me that my truck's frame was bent! And after 7 months dealing with those 2 other companies and giving them almost $10,000 my truck still wasn't fixed! A co-worker told me about Jay Walton and promised me they would take care of me and my truck.....and Jay Walton to the rescue! Even though they were given a truck that was missing the entire front end, they were brave and knowledgeable to take on the challenge! Not only did Jay Walton do the diagnostics to discover if my truck's frame was bent, they proved it was not! And they never tried to take advantage of me or be dishonest. Ryan kept in touch with me with updates and was always quick to find out answers and address any issues that came up. Best of all, Jay Walton had my truck completely repaired in 2 months! And my truck looked better than it did before the accident! I can't thank them enough for turning a horrible nightmare into a positive experience with a very happy ending!!!

This place is amazing. My daughter's Toyota 4-Runner was hit while parked, and we had to replace…read morethe back bumper. The people there were friendly and knowledgeable, and they fixed my daughter's vehicle quickly with a high-quality result. Body Master also fixed a couple of other issues unrelated to the bumper that a dealership and another body shop would not. Many thanks to Gisele and Gaston for their kindness and expertise!

I asked my car dealership to recommend an auto body shop and they sent me to Body Master. They did…read morea great job -timely & reasonably priced. Their customer service is terrific, I'd recommend this team to anyone (I drove down from Placitas -it was worth the distance!

three weeks to wait and see ... well worth it will report as soon as the job is done on a volvo…read more impressive shop , clean , and very busy not like the usual in ABQ due for a thank your from the get go as the wait is worthy got a drive back without calling lyft a really cool crew ...report to come

Had my truck towed to Zia twice within several months both times for brakes. First experience…read moreseamed great and I drove away with brakes that seemed to be working properly. 2 minutes after leaving a got a trailer brake controller fault that was no big deal and only required me to completely install the plug on the pedal for the brake light switch as it wasn't all the way snapped in. A couple months later my brakes started dragging on the interstate and burned all my pads and rotors so again I put it on a tow truck to Zia. It seemed odd that the brakes would fail so soon after having work done seeing as how I had not driven the truck more than 200 miles after the last repairs but it is an older truck so I didn't put much thought in it just trusted that Zia would do a good job. They got me a quote for repairs and I was working with Rich as my service writer. I approved the repairs and waited to hear from Rich but never got a call so I reached out. Turns out the 3400 dollars I agreed to pay didn't fix my truck but they were going to try something else so I let it go. Again some time passed and I never heard from them so I reached out to Rich and he again informed me it didn't work. After an in person conversation with several people in the shop we came to an agreement on the next steps and I was promised by the lead technician that if it didn't fix my truck I wouldn't be charged for it but the part would have to be ordered. A week goes by and I haven't heard anything from Rich as usual so I call and they have installed the part and are test driving the truck now Rich says he will call in an hour with an update and wouldn't you know it 4 hours went by and Rich never called so I did. There repairs did not work and they where going to try something else the following day and Rich again stated he would let me know by lunch time and again he never called so I called again and the repairs still didn't work so they wanted more money to send it to a different shop like an idiot I approved the work. The next day I call Rich at 4PM who informed me my truck is ready to be picked up why they didn't call I don't know but by this point I know it right on par for Rich. At this point Zia has had my truck for 3 weeks. I go to pay my now 4500 dollar bill only to find my truck now has a warning light for tire pressure sensors that I previously paid another shop to program out of the system. When confronted with this Zia tells me they will have to take it back to a different shop and have it fixed for an additional 300 dollars. At this point I'm rather upset and let them know they need to fix it without payment because they messed it up. They again want to try and do it themselves so they don't have to eat the cost from the other shop. Fast forward I've had my truck back for 48 hours and I jump on the freeway with my family and the brakes start dragging and burning again. I call Zia as they supposedly offer a warranty and I speak with the owner named James. He right away starts throwing out excuses on why it won't be warranty work do to modifications on my truck that have nothing to do with brakes and saying how he has 37 years experience so clearly he can't be wrong. I took my truck to a different shop and they found in 1 hour that Zia auto hadn't properly adjusted the push rod from the hydroboost they installed the first time and this caused the brakes to drag. I spent over 7000 dollars with Zia and got nothing but ripped off. They don't care about the customer only the money you give them if I could I would give them a negative 5 stars Rich doesn't communicate even when he promises to and the owner doesn't care.

I have taken both of my cars to classic paint and body for extensive work. They have been always…read morevery upfront on what needs to be done and have always given me very fair price. I feel extremely comfortable recommending them to all of my friends and my family! I would go nowhere else in Albuquerque for bodywork on my cars except to classic paint & body. Great job guys!

Had a pretty bad accident happen to my lid trunk, completely ruined and some minor issues and…read moreproblems that came with it. I stopped at the shop and met Lary, super nice, kind, and understanding dude. I told him how I was struggling with money due to Covid, and he gave me the best price and options to deal with the situation. Got my car back in 3 days, looked absolutely perfect. Super blessed for this man and his sympathy.

Excellent Customer service, reasonable price . Mr Carlos and his sons took care of my car . I had…read morean accident and I went to ultimate touch up to fix it . They did an amazing job , I was worried that how I go back after leaving the car for repair . Mr Carlos offered me a ride and the same way his son dropped me to home when I was picking up my car after service because I had to give the rental car back . They are the best .. no doubt. I highly recommend Ultimate Touch up paint and body shop . You will not regret it. Two year warranty also for their work . Excellent customer care and Ultimate Satisfaction

I should sue from how god awful this paint job is. I have taken it 4 times to get my passenger bed…read moreside on my Ram 1500 to be repainted. I had to take back here 4 times because there's always something wrong when they paint my truck. Either it needs color sanding or a whole bunch of other excuses. The paint is texturized, chipping, and did a half a** job and doesn't care about quality whatsoever. DO NOT TAKE YOUR VEHICLE HERE and save yourself a headache and take it somewhere else.