My review is mainly regarding the manager at this storage facility. The current manager took over this place after the last managers were let go. From what I've heard they were really bad managers. The new manager named Charity is by far the best ever. She Is so nice so friendly and a pure pleasure to deal with. If you are looking for a storage unit go here and talk to the manager. She will take very good care of you. A++++ She is the very best!!!! read more

It was not a pleasant experience, right from the get-go. The rental agreement ran about 20 pages, most of which the manager insisted on reading to me. Slowly. They required insurance(which in fine print, discloses that they are recipients of an, undisclosed, portion). On the day I moved in, they tried to hang an extra fee on me. When I (slowly) read the pertinent part of the contract to them, they rescinded the penalty fee. I never trusted them after that, and felt that I needed to double-check, each month, that they had received the payment. RATS! The other reviewer was right. I finally had to start setting traps in the unit. Got FIVE of the buggers, but it meant that I was checking on the unit every couple of days. I was really happy to move out. I now have my stuff in two storage places where they smile and say 'Hi Rick'. read more

Stay away from this place. This facility is owned by Simmons Reality in Davis Calif. On 11-30-2019 I had, according to their accounting a $73.20 CREDIT balance. On Dec. 9 2019 ( 9 days later) they conducted an auction and sold my 10 x 15 storage unit. Art work, family photos, awards, computers and tools just to mention a small percentage of the contents,,, all gone. I have filed a civil action against Dixon Self Storage as well as complaints with the Solano District Attorney for criminal conversion. In addition complaints have been filed with the California Department of Consumer Affairs and the BBB. P Protect your belongings,,,, store them elsewhere! read more

Avoid at all costs; these people are vultures that want to take your property and lien-sale it at auction. I set up automatic payment for my agreement, but not once was it processed properly. The first month, I noticed the payment not going through and called them. They told me they had not entered it into the computer yet and apologized for the error. A month later, the automatic payment was still not being processed! This time, I didn't find out until I received a certified letter threatening to put a lien on my property. When I called, they told me they had the wrong expiration date for the card, and refused to update information over the phone or take an alternate form of payment. At no point during my tenancy did they ever attempt to call me to verify information or let me know that there were issues with my automatic payment. They seem happy to just let it go delinquent and put a lien on my property. Despite errors on their end, they were unwilling to waive the late fees that accumulated. I had a well-funded account which their own incompetence prevented them from charging for the rental fees. If you want to feel secure about your storage solution, I highly recommend going to a place with a more service oriented attitude. At this place, the only service you'll get is a threatening certified letter after you've gone through great lengths to ensure timely and regular payment. I was a good customer who will never store another thing at this location. Highly recommend avoiding this place at all costs, there are much better storage options out there. read more

Called simply to inquire about rates for storage units. Lady called me stupid and hung up on me. Honestly don't even need to rent here to see where this is going to go. read more

"Criminals" If you need the definition, just have a dealing with this outfit. We had been customers for a good while and experienced mistake after mistake. Never an apology or admission of error and always some made-up or misinterpretation of the rental agreement that forced the customer to make long trips in which to perfect simple payment processes... We put our life possessions in the hands of others with the expectation that they will be safe from theft or damage. Storing your possessions with Dixon Self Storage is fly's in the face of this premise. Going in to there office and asking particular questions regarding dates, resulted in utter frustration. If the woman with the Nasty attitude wasn't there you can't get the time of day and when she is there, should you show your frustration or disdain for their lack of service or help you get zip and kicked out. Watch out for the Dates and know the storage lien laws and ramification of a storage lien sale. These guys messed around with our dates, in essence stealing our possessions and sold them. We had to discover this. Conveniently Not running our bank card which had loads of credit available and should there be an issue, our bank would cover pretty much any amount presented to them but Dixon Self Storage knew we had loads of Valuables, not to exclude Painting, Electronics, Silver and the list is endless. Remember, when they cut the locks, nothing keeps them from entering, snooping or stealing. We discovered that they had sold our lockers. They further refused any detail and became more than hostile. Now anyone that has studied the California Lien Laws pertaining to Storage facilities know once a sale is perfected and the lien is satisfied the 'overage' is to be returned to the tenant. Not at Dixon Self Storage. We have located the auctioneer, and buyer and have seen our belongings on web sites being sold. We have not received a single red cent nor does Mr. and Mrs. Mgr. want to discuss the details with us... So, its been a number of months and no we will not allow the Statutes run, we needed to find our property, who sold it and who bought it and that has been done. So, check back, these guys should receive a nice Holiday Law Suit. Don't make the mistake we made, better go to a Large Corporate Owned storage facility where management doesn't covet your belongings... read more

Bad experience while trying to close out my account with Dixon Self Storage. Manager sent my account to collections prematurely. I gave an exit date to an employee and he stated he would forward it to the manager, who was not present that day. When I returned to talk to the manager he became immediately defensive and would not discuss the situation, besides saying he had already sent the account to collections. I will not do business with Dixon Self Storage again. read more