Don't not go to this jiffy lube location!!!!!…read more I have been using this location for over a couple years, ever since I've had them touch my vehicle to do an oil change there has been issues. They have consistently disappointed, I have had to come back multiple times to get top off of oil since and a potential new plug. Each time they decided to put the improper drain plug that doesn't make a seal. They knowingly used damaged products and still decided to send me on my way. After multiple visits back and still having the same issues , they just continued on with the neglagence. Different times just drain the oil and credit a brand new 6qts. For there last mess up, They also do not take the proper steps in maintaining a proper service report or technician comments. I've gone in multiple times and they failed to report or detail it. I tried giving them an opportunity to correct or better themselves but it seems the lack integrity is present in all employees and current management. Things need to change at this location.

Always a good experience at the Division store Ithought my rt brake light was out ,but it wasn't…read morein the meantime the employee's checked my lights and fluids back on the rd in 10 minutes. Friendly faces working hard And Free!!!

I went to get a quick oil change, nothing too bad happened but they were not very nice and kind of…read morebelittling when telling me what was wrong with the car, but after the service was complete I started hearing a clunking noise when I drove, so a few days later called to see if they can look at it, the lady told us to bring it back in and they would take a look, once we got there the guy was very rude saying they didn't receive any call but he guesses he can take a look and yes this is the same guy that did my oil change, he said they couldn't find anything wrong with it , so me and my mom brought it to les Schwab and the lug nuts were completely loose on my tire! It only happened after I got a oil change through them so I'm not sure what they did to it or if something may have happened on its own but the guy was very rude and dismissive either way. I will never go back there and would rather pay a little extra for kind service of people who actually know what they are doing!

Took our truck in for an oil change. After the oil change truck started leaking oil. Took it into…read morea local mechanics shop and they found the oil filter was not even screwed on all the way. Cost us $250 at the mechanic to figure this out. Filed a claim with Valvoline. They denied it saying they have video of the mechanic making sure the filter was tight. They also claimed the truck has multiple leaks prior to us bringing it in. Corporate REFUSED to provide us with the video or the email that the manager of this location at 2117 Argonne, Spokane Valley, WA had replied with when we filed the complaint. Corporate refused to let us talk to the manager of the shop direct. After 2 months of going back and forth, we finally caught the manager in at the shop and MADE him show us the video. (Still can not get a copy of it or video it in office, just got to watch it.) There was no way to actually tell if the mechanic tightened the filter correctly or not, video was out of range and grainy. As far as corporate REFUSING to let customer see video or have access to email from manager just screams "admitting guilt" in my mind. Is it really worth getting and attorney over this??? Lucky for us the trucks engine was not damaged and we are just out $250 at the mechanic to figure out the leak and cleaning of the garage floor. I think social media is the best cure just to make people aware of this location. I am sure the manager is just trying to cover his butt not to have bad marks by blaming a lot on corporate. To be fair the manager did finally try and make it right, with a free oil change. But would your trust your vehicle there again???

Awesome shop. The man was so incredibly sweet and got right to work on my car. No up charge for…read morelittle stuff either. His customer service is amazing and the job on my car is great! Highly recommend

quick, friend, and a great price. I just had part of my exhaust fall off and they und that I had an…read moreolder vehicle and didn't want to spend a lot. 10/10 would recommend to everyone

just now New My…read morehusband just now went here to buy oil and there were two clerks behind the counter. One was on a phone call and my husband put the oil on the counter right in front of the other clerk. The clerk picks up the phone and makes a call instead of helping him! He put the oil back and left. He doesn't think he even knows he left! Today is 1/23/2025 at 2:10 and if you're the owner or manager, you might check the work schedule to see who needs customer service training! That was his first time in this store and he said it's the last!!

Dakota was very helpful and diligent on helping me fix the issue with my car! Otherwise leaving me…read morestranded. I appreciate your kindness. Also they had the right part in stock which made it even better.

Chance was super helpful, he accommodated my schedule very well and made an appointment for the…read moresame day. Service was done on time and in best pro manner. Car drives straight just as promised! Thanks Chance and Crew! Will deff come back here and recommend to friends and Yelpers :)

After paying Costco Tires $56 to install and program a new set of TPMS sensors in my 2009 Kia…read moreBorregeo, the TPMS warning light was still on. They told me I needed to drive the car for 15 minutes or more at 30mph or more in order to "reset" the TPMS error lights. So, I drove it on the freeway to Coeur d' Alene and back (40 miles each way) and the TPMS warning lights didn't reset. So, after a little research, I downloaded and printed the TPMS reset procedure from Kia, and took it back to Costco Tire. The procedure I downloaded said to scan the TPMS sensors and then connect the scanner to the OBDII port to upload the sensor ID's to the car's computer. The Costco "technician" brought out a scan tool and scanned all 4 of the new TPMS sensors. I looked at tool they were using, which didn't have an OBDII cable to connect it to the car's computer. I asked the "technician" how he was going to upload the new TPMS sensors RFID's to the car's computer and he gave me a blank "deer in the headlights" look. I explained that scanning the RFID's of the new sensors was only the first step in the process, and that in order for the car's computer to recognize the scanned RFID's for the new sensors, he had to somehow upload the scanned RFID's of the new sensors to the car's computer. I asked him how he was going to accomplish that if his scanner couldn't be connected to the car's computer. Again, I got a blank look and he said "I don't know... our scanner works with the brand of TPMS sensors we sell, and we program the sensors before we install them in the tires." FWIW, that answer makes NO sense. The scanner has to connect with the computer in the car SOMEHOW to upload the RFID's of the sensors, or the car's computer ISN'T going to recognize the signals it receives from the new sensors. I tried to explain this concept to the Costco Tire "technician" a couple of different ways, but he just wasn't "getting it". So, at that point I gave up on trying to educate the Costco Tire "technicians" on how TPMS system technology works. I decided it was a waste of time and I left Costco. On my way home I decided to stop by the Tire O Rama on Sprague. When I walked in, I asked Josh, the guy at the counter "Do you have a TPMS scanner that can connect to the OBDII port of my car to upload the scanned RFID's of a new set of TPMS sensors?" His reply was "we sure do". I explained the issue I had with Costco Tire and he said "hang on, let me grab my scanner". After he retrieved the TPMS scan tool, Josh and I walked out to my Borrego, and he scanned all 4 TPMS sensors in under 2 minutes, and then he connected the scan tool to the OBDII port of my car. He pushed a couple of buttons on the scan tool, and within about 3 - 4 minutes he had uploaded the RFID's of the new TPMS sensors to the car's computer and also cleared the TPMS error codes to make the TPMS warning lights go out. I was VERY impressed. Josh obviously understood how a TPMS system works and what it takes to fix TPMS error codes. When I asked Josh "what do I owe you?" he said, "nothing, don't worry about it". What an INCREDIBLE customer service experience! Josh was very professional, knowledgeable, and helpful. Give that young man a raise! I can guarantee you that I will NEVER go back to Costco Tire. From now on Tire O Rama will be my "go to" for tires or tire-related work or repairs!

I needed to get new tires on my mom's car before driving her to TN. We stopped in and were greeted…read moreby friendly staff. I explained what we needed and that we were on a tight schedule. They checked inventory and had the right tires in stock. He told us to bring the car back asap and we e could get them installed. They also did an oil change too! Couldn't be happier with their service! I highly recommend them for your tire or auto service needs!

I brought my car to them to fix- asked for it to be in running condition- I was handed it back with…read morea $2,300 bill, paid it- brought the car right back with more issues apparent. At that point they did a work up which took them 4 days and at the end of which they told me it would be another 5-6,000 to actually fix my car. If I had known from the beginning that it would cost over 7,000 to fix my car I wouldn't have put the initial $2,300 in and I'm pretty upset about being told it was "fine", paying, then being told it'll cost 3x that amount more for it to ACTUALLY be fine. Now I'm looking for a new car and a new auto shop because I got ripped off.

Best and most trusted place for my car. I trust them. Jesse is amazing and you never have to worry!read more

I got my truck service the other day and I ask for my parts I didn't receive my parts I had a check…read moreengine light on and I was told they don't know y is still on but was so quick to take my money and now my car is overheating is the reason why I brought it in originally and I believe nothing was done two my truck and the part I ask them two installs they got rid of Terrible experience here won't be coming back

These guys are great, and the weight is not always long. If you do have to wait, you can wait…read moreinside where it's warm. I think the guy that took care of me. His name was Jacob or Joseph. I can't remember, but the first guy I ever saw his name was Richard. He doesn't work there anymore, but he was really nice too all in all not a bad place to go.

I came in there a while back needing help to replace one of my tires. I had really expensive run…read moreflat tires and not only did I pay for all new 4 non-run flat tires, ( because I have ALW) but they took all 4 and told me that they had to take them. They never gave me any option to keep the remaining , or to trade them out. I kind of felt taken advantage of because I didn't know any better at the time. stock Run flats for a mercedes aren't cheap. They weren't honest . I know in some certain circumstances I know tire shops can keep them and charge you a disposable fee. I wanted to keep them but they told me I couldn't. I would just be careful if you use them. I'm sure they are good to a lot of people but I felt taken advantage of as a female going over there for the first time.