The SAME great people are at Winner Chevrolet that were at Diver Chevrolet!! From the sales staff to the service department the quality that you've come to expect from the TOP rated Chevrolet dealership in the tri-state area! read more

Diver Chevrolet - Winner Chevrolet pre-owned location at 210 Greenhill Ave in Wilmington - Car Dealers Near Me - Wilmington, Delaware

Just wanted to say thank you guys for helping me with my dream car, especially in this difficult times, 4 hours road trip was totally worth it. The stuff is very friendly and knowledgeable. This guys don't speculate on the market situation with all the "above the MSRP" BS and appraised my trade in fair enough. Very happy I found this dealership and did business with them, Thank You! read more

Diver Chevrolet - Dreams come true - Car Dealers Near Me - Wilmington, Delaware

Scott Fisher is great! very professional and helpful! He made the process very easy and stress free! Will be purchasing another car from him when the time comes. read more

Diver Chevrolet installed a tire on my car after someone slashed it. I get it back and all of a sudden now there could be an alignment issue??? I drive maybe 2 days per week in about a 2 mile radius. I don't hit potholes. But they want to charge me $180+ for DIAGNOSTIC to see if something is bent. I've always bought cars from there but wow they went downhill. I have not done anything and that car was not like that when I took it in. read more

I have bought two cars from Diver but lately service sucks. Car broken down with check engine light on. Earliest they can get me in was 2 weeks. Are you kidding. Sorry they said, we don't have enough technicians. Fascinating that Porter Chev and Nucar Chevy both said they could get me in because "you need you car fixed" . Yes I do. Goodbye Diver. You had my business for years but no longer read more

I would highly recommend buying a used car anywhere else but Diver Chevrolet. They pull any scam needed to sell their used car. I purchased a 2012 ML350 from them which drove fine on the test drive. We finalize the deal, did the paperwork and when I go to leave the car is waiting for me outside with a check engine on it. I ask them why it was on. They take it into their shop, clear the light and tell me that im good to go. They said they were having check engine issues before so they drained the diesel, put fresh diesel in it and that it just needs time to cycle through the system. I have about a 100 mile drive home. no surprise check engine comes back about 5 miles down the road. about 60 miles into the ride home the car goes into limp mode. Luckily I have a friend who works at a Mercedes Benz dealer so I get it towed there and he looks through the car the following morning and informs me that they're transmission fault code, the exhaust system is clogged (which is a big deal for diesel as the exhaust fumes will go into the engine), and on top of that the check engine light was cleared 24 times within the last 500 miles. So not only did diver chevy know about the issues with the car, they cleared the check engine multiple times, probably after every person test drove it, saw the light come up and left. which makes sense now because when I originally spoke with Joe prior to buying the car and I ask if they had to do any work to the car he told me, No since its an older car and the more work they put into it, means they have to charge more. That simply means clearing the check engine light is a cheap alternative for this dealership. I would love to see what their responses is to review because it seems all they say in response to reviews to seem professional is "thanks for taking the time write this review, sorry for the experience" they weren't sorry when they cleared the light and even tho I bought the car as-is they weren't willing to do a single thing to help seeing as i was deliberately scammed read more

Diver Chevrolet - Car Dealers Near Me - Wilmington, Delaware

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I found a great car for a great price. I could not have had a better salesman. My family and I have always bought from Porter Chevrolet in Newark. I was refered to Diver for my first experience in car buying and its unfortunate, after sending customers to Diver. I will not be recomending and taking all my business elseware. Long story short. I bought my care June 4th 2019 and on my 59th day. The tag was about to expire. On day 59. I called in and was told by one accociate that it was DMV's fault, the gentlman went on to tell me how mad he was with DMV. Today is 60 days. I drove to Diver in Wilmington. I was told by another gentlman who claimed he was the new Title manger because the other one left and he now has a mess to clean up. Starting with mine. Paul went on to say that there was a signature missing on my title and that DMV rejected the paperwork. Now he.. Paul will make this right by the end of the week "but no promises" I hope my friend who bought a car does not get danced around like i did. read more

What a pleasurable experience. This is our third Chevy purchased in the area and first time from Diver. This dealership is heads and shoulders better than most if not all neighboring dealerships. They definitely rival luxury dealerships we've purchased from in the past. Our salesmen - Clay and Thomas are both highly recommended. We had been dealing with Clay on the phone, but was busy when we came to the dealership. He turned us over to his son-in-law, Thomas to work our deal. No high pressure sales and really liked the finance manager as well. Normally you get the pressured up-sell of all the add on protection packages. Not here. They offer all the expected ones, lay out the pricing and ask if anything is interesting. I've been in dealerships where they automatically run the paperwork with that stuff in the numbers. Not here. Great job folks!! read more

TLDR; The exact reason why you should deal with small auto shops instead.  Having already identified the problem with my car, I was simply looking for a quote.  They quoted me $750 more than the next dealer over and charged me $165 for 2 minutes of diagnostics, something I did not ask for or need.  My car was held hostage until I paid up. Detailed account below: It's one thing to have unsuccessful repair performed on your car.  It's another to have no work done on your car and then charged an unreasonable amount for it. Having already confirmed the problem with my car, I was in the process of calling around for quotes.  I began my search with my local dealer, Diver Chevrolet, who told me that before they could give me a quote they wanted to run some diagnostics.  I told them I didn't need diagnostics because the problem is already pinned down, and I'm just looking for a quote.  After many back and forths, I was conned into letting them look at my car, lulled into the false verbal promise that they would work with me and be reasonable on the diagnostic fee.  To reiterate, I never wanted a diagnostic run, I simply wanted a quote. Diver Chevrolet spent about 2 minutes diagnosing my car, and then called me back and told me exactly what I had already told them, literally giving me zero new information.  They then charged me $165 for the two minutes of their time and unreasonably quoted me $750 higher than the next dealer over.  I asked to speak with manager Jeff Knoll to see if he would be reasonable as they promised.  To my dismay, rather than waiving the bogus fee and valuing customer satisfaction, he was completely inflexible.  Diver Chevrolet had the opportunity to build goodwill with a community member, but instead used their corporate muscle to strong-arm me into paying their unreasonable fee.  Congratulations to them - they squeeze a little extra money out for their monthly numbers, but at what cost? Having spent mere seconds on diagnostics, a service that I did not even ask for, any small shop would have waived the fee entirely, or at least allowed me to apply the cost toward the repair.  Diver Chevrolet chose to hold my car hostage until I paid up. read more

If I could give negative stars I would. Joe Dunn is an extremely unprofrofessional individual that will cash your check quick, lie to you and leave whatever problems you have on you. He sold me a vehicle that I paid cash for and told me in front of witnesses that it would be guaranteed to pass inspection. This was in October and my T-tag did not expire until the end of January and he stated that it would take the entire time to get it through inspection and get the paperwork. He promised a rental car for the day and they would take it through. When I finally got him on the phone I was told that I waited too long and there was NO vehicles available for me to use while they took it to the DMV and that I HAD to take it myself. My vehicle FAILED and I repeat FAILED emissions and the DMV stated it is ILLEGAL for a dealership to sell a car that won't pass inspection. I contacted Joe Dunn and he seemed "surprised" and stated he would speak to his manager and get back to me and guess what he never did. I called him and he had the nerve to blame me. DO NOT UNDER ANY CIRCUMSTANCE DEAL WITH THIS LIAR. As long as he has your money he does not care!!!!!!!!!!!!!!! Yes Joe Dunn I am calling you out you are a dispicable human being. Go somewhere else if you want a used car. read more

Ordered car ,got runaround for days after came in.Ran credit without permission and went Saturday to get car my 40k dollar car was destroyed with acid spots and a bad detailer burned the paint trying to get spots out look at pics.The worst part the owner Rich Diver called and tried telling us we didn't give them a chance to detail it.they had 4.5 days to detail it.they tried and failed. Would you put down your hard earned money on this read more

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I called to have my vehicle serviced for what I believed was my transmission to be slipping. They advised they were busy and the earliest they could service my vehicle was about two weeks out on the 28th of March. I did a overnight drop of my vehicle on March 27th. I received a call the morning of March 28th, for a brief run down of what was going on with my vehicle, I spoke with Steve in the service center who advised that someone would be looking at my car to see what was going on with it, advised that my vehicle was still covered under warranty, asked me when I needed my vehicle back I advised Wednesday March 30th. On Tuesday March 29th, I called in for a update, I was advised that my vehicle still hadn't been looked at, nor had there been a road test yet, it will be looked at and determined if parts needed to be ordered or not. On Wednesday March 30th, I called for a update and I was told the vehicle STILL hasn't been looked at, or taken for a road test. I'm very upset. I scheduled my vehicle to be serviced on Monday the 28th, and its Wednesday the 30th and my vehicle still has not been touched. I would be a little less annoyed if it had atleast been being looked at or worked on but its just been sitting! Had there been no availability for my vehicle to be serviced I should have never been told I had an appointment on Monday March 29th. On top of that I'm never directly contacted about these delays or updates (or lack there of), I usually take my vehicle to be serviced at the Chevrolet dealership in Newark, this is only my 2nd time at the Wilmington location , and I'm very disappointed. I'm not sure I'll be returning after this. read more

My husband took his 2015 Callaway Corvette Z06 to this dealer complaining of a gas smell in the passenger compartment. After seeing the car was a Calloway (which is a GM installed option) they told him to come get it that they wouldn't work on it. Mind you they have worked on the car since he bought it there new and we are talking a FUEL leak. When my husband contacted GM, Diver was pissed. My husband then decided to move the car to NuCar for the service. Jeff, who is the service manager at Diver, told him "Great we don't need your business anyway." That is some impressive customer service Diver! Ill be sure to tell everyone I know about this story! read more

SALES-GREAT SERVICE- WORST CUSTOMER SERICE IVE EVER HAD. DO NOT EVER GO TO DIVER CHEVY!!!! Sales department is always nice and accommodating. Receptionist is also very nice and is always fast. Service department not so much I've heard service advisors CUSSING while on the job. Not at me or another customer he was frustrated with something but decided to VERY NON DISCREETLY said the f bomb and other choice words WHILE customers around. Then I paid over 100 for my headlight BULB to be replaced when they decided that I didn't need to know about that until AFTER I paid. To fix it would be 102 PER headlight so about 204 to fix HEADLIGHT BULBS. I live in walking distance to this dealership it is SEVERLY convenient but I will NEVER go back and I HIGHLY recommend everyone do the same to not be in the situation I am. read more

I made a "MISTAKE" please you don't!!!! Saw a car "ONLINE" went there to purchase it, We test drive the car, we liked it decided to purchase it. SALESPERSON asked about almost $3000 more then what it was listed online. So they were just FISHING with online prices(we were the fish as they say) We said "NO" and take off then they came back to us with online price BUT we have the purchase it with loan.( we were going to give full amount check) So we got it with loan. LADY help us with loan application who works for dealership (in conversation we told her we pay full amount in next bill day) she took her time to get us loan in lower rate, So dealership Can make more money ( that's all they care about) even we told her we didn't want it. So that LADY!!! filled our paperwork month after our purchase. Temporary license plate is expired. You can't get a parking permit with it. NOBODY is returning calls,voicemails,responsible person always busy to pick up calls or return it. BECAUSE they got my money they don't need me anymore. read more

I negotiated a good deal on a 2013 Chevrolet Volt. I am coming from New York City and I called on March 20 to negotiate the price. This dealership is located in Delaware . I was emailed a bill of sale stating that the Price of the car was good until Monday pending I came with documentation and payment. I call today, March 21 before I prepare to make the three hour trip to Delaware. I spoke with the salesman who stated that the car actually sold this morning. That's business, I understand you have to sell so who has the cash or finances at that time. What really bothers me, what I think is unethical, is that no one from the dealership bother to call me to tell me the car was sold. You hear about these things all the time, that someone from out-of-state comes to get a deal and the car is sold and now that person is stuck at the dealership possibly in a position to buy a car that they don't want because the original car was sold. One of the salesman here noted to me that it was just a miscommunication and the two parties I was negotiating with were out Saturday. I find it very difficult to believe that no one from the Friday shift told the rest of the salesman hey there is a person coming in here with $20,000 just a heads up. I chose this dealership because they had great ratings on Google and other dealership review websites. But I had a really bad experience with them and the type of service and courtesy extended to me what's typical of a used car dealership. I'm not sure I would let the people at Diver Chevrolet sell me a bottled water or fill up my windshield wiper fluid. In all fairness, I did not technically complete a purchase or transaction with this dealership, but I think when you look at the context of why that is it speaks volumes as to what their level of customer service is for potential customers. read more

Diver Chevrolet - Car Dealers Near Me - Wilmington, Delaware

I give them a zero. They kept my car for three days..couldnt find anything wrong with it...even tho it was towed in...charged me a hundred bucks.. Not happy. ... read more

Leased a 2015 Truck from Diver Chevrolet on 01/02/15. VIN # mix up on paperwork, fixed paperwork and took delivery on 01/03/15. Agreement recorded on paperwork was that we would be issued a check for $1155.00. On 01/15/15, I found out the dealership never had the car placed on our insurance policy (which they said would be done on the 2nd). As of 01/20, I still have no check. We have gotten the following excuses: 1.) We had to finish our year end close before we could issue the check. 2.) We mailed it. 3.) The girl in accounting assured me it was mailed. 3.) Can you wait till tomorrow and let me know if it comes in the mail? 4.) I don't know, she said it was issued. I am beyond upset. Our sales person is Bob Havens. If I could return the truck legally, I would. We didn't receive the check as of today, but we did receive the paperwork from the lease company that our first payment is due on 02/02/15. Really? Still waiting for the check... UPDATE: The evening of 01/20, I wrote this Yelp Review, an email to the dealership, a private message on their FB page. Morning of 01/21, I emailed the president of the dealership. The check was hand delivered to my place of work by 10am. When I asked about our being told that it was issued and mailed last week, they said they were 'looking into it'. Shame that so much effort and resources needed to be spent to get something so simple done. Without writing those letters and emails, I would probably still be waiting on the check. read more

Truly excellent experience. Had issues locally near Philadelphia getting correct information, despite being a large market, and looked elsewhere. One phone call with a request of what we wanted to Dave Johnson at Diver Chevrolet, who assigned Mike Finocchiaro and all was handled, car located, and delivered to the office without a single hassle or issue. Highly recommended, and first time ever doing business with Diver. Definitely will again. read more

I brought my car in for a check engine light, they told me they were very busy that day but I was welcome to bring my car in. I left my car there for 11 hours and they did not touch it. The staff was very rude to begin with and never called for an update at any point. When I first walked to check in I said that I spoke with one of the ladies on the phone and the guy told me that she was not to make any promises and that they would probably not be able to do anything today. I picked my car up later that night and I brought it to a different dealer who was able to diagnose the car in under five minutes give me an estimate and order parts for repairs. read more

Paid $40000 for a Chevy volt (no haggling). Came in a month later to get my front license plate. They gave me the license plate and expected me to install it myself. I told them I didn't have a rivet gun. They told me to be patient there's two cars ahead of me. 2.5 hours of waiting and decided that I'd start giving as many reviews as possible until they finished. Probably would have given them another star or not posted at all if they would of ran my pollen covered car through the car wash. Girlfriend bought a $20k Hyundai; had plates installed in 5 minutes no appointment. read more

My husband saw a truck there that he really wanted. I cannot stand sitting there waiting or talking or haggling. My husband went there, told them what he wanted and asked them to get everything ready for me to come down there, sign papers and leave. I arrived, went over the loan papers, signed and walked out of there in less than a 15 mins. It was the best car buying experience I've ever had. My husband has the truck he wants, I didn't waste an entire Saturday and they sold a truck. Success all around. Would recommend for sure and plan to go back when it's time for me to get a car for myself. read more

My husband and I had the best car buying experience ever at Diver Chevrolet of Wilmington! That's saying something, as we have bought several cars over many years. Thomas, in Internet Sales, was extremely responsive, getting back immediately after our initial inquiry and following up just as quickly. Joe, in Sales at the dealership, greeted us warmly and promptly, efficiently readied the car for a test drive,, discussed the sale without any pressure tactics and made sure we were comfortable with all the terms. We've dealt with many sales people in our lives and Joe's manner made us feel like we were dealing with a friend. Lou, in Finance, professionally genuinely assured we were guaranteed the best deal and Dave efficiently and pleasantly guided us through the paperwork to finalize the sale.We highly recommend car buying at Diver Chevrolet of Wilmington! read more

Smooth as silk transaction with not one ounce of stress! I highly recommend Diver Chevrolet for your next automobile purchase. Very pleased. read more

I wanted to tell anyone looking for a Certified Pre-Owned car that they should definitely reach out to Joe Dunn at Diver Chevrolet! Joe listens to you and strives to stay in your budget! He manages to come up with beautiful cars that are manageable for you. He's definitely NOT a salesperson who sets you up for disappointing results! Ask for him by name...you'll love him and the car you buy from him! read more

Casual Incompetence, laziness, unprofessional and/or easy greed I had the misfortune of dealing with Richard B (Simply called Rick) at the service desk. My issues are below: 01. Why did Rick not take the time to get all details of the issue, making it easy for me to hand the car over and go away with confidence? 02. Why did Rick lie about the loaner, and acquiesced only when I insisted? 03. Why did he lie about how far away the car was, when I wanted to inspect the extended warranty I owned? If we could have inspected the warranty then, I could have saved so much time & money. 04. Even after I explained all issues, he still hadn't done a proper diagnosis by the time he called me. 05. After I told him to not work on the car, he had had someone tighten something before returning the car to me. And he charged me for it, of course. 06. He didn't even have the professionalism to print out the full diagnostics for me when I made the full payment. Gave a half baked response that I just showed up. I did show up earlier than expected, but what am I paying all that money for then? All of this could have been avoided if he had simply been good at his job. I could have had my car looked at by some other service center, and had a full analysis done by now. Also, I wouldn't have wasted money on someone who simply didn't deserve it. I don't mind spending money when needed, but I don't intend to waste it on people not worth the money. And Diver's wasn't worth the money. It was a waste of $370 in total, and all because Rick lazily lied about how far away the car was. I would never visit Diver's again, to buy my second car, or for servicing. If Rick is the kind of people they hire, the entire place isn't going to be worth much. read more

Super fast and super friendly. Very comfy customer waiting area. No issues at all. Definitely will be my regular service spot for my Chevy, which I also am leasing from this same dealership. read more

I went to the Lexus dealer across the street in my Lexus to ask them to fill a low tire. I was told that, without an appointment, it would be a 45-minute wait! I instead went across the street to Diver Chevrolet - where they've never seen me or my car before - and they kindly took care of it in just a few minutes. THAT is how you operate a dealership / service department. As a Lexus driver, I recommend Diver Chevrolet heads and shoulders above Koons Lexus in Wilmington, DE! read more

I purchased a 2014 Chevrolet Impala. Salesman Mark Thompson did an excellent job of walking me through every moment of the sale from sharing a friendly, informative test drive with me in the new Impala to discussing the safety and upgraded features on the car. read more

I bought a used car from their location a few blocks away. I am not exactly a people person, and have health issues. I also hate high-pressure sales situations. I don't even like it when people at Costco give me free food to get me to buy their product. Anyway... The gentlemen I dealt with (and they were the very epitome of the word gentleman) were very kind, considerate, and enjoyable to deal with. I wasn't really intending to go in there and buy a car (I was open to the option, and definitely wanted to find a newer car to call my own, but it wasn't something I felt absolutely, urgently necessary), but they did what they could to make a deal I felt extremely comfortable with, and I now have a car I love. All in all, it was about as painless an experience as buying a used car could possibly be, and I highly recommend checking them out. One of the employees said, as I thanked him and the rest of the staff for making the experience of buying a car as pleasant as such a stressful activity can be, that they try their best to make the experience better (paraphrasing here) than other dealers out there. I definitely agree it was pretty darn good. I guess that's why they've been around for so long. read more

This place looks great! It looks like a completely new dealership. Great remodel Rich. This also may be the most friendly car dealer I have ever walked into! read more

DIVER Chevrolet is the best. They are extremely professional. Their website is accurate and the prices are fair. We have bought 3 cars from Bob Havens and have been extremely happy with the experience and love our new Malibu Premier! read more

Had faith in them which has been shaken by two things. I was told that the next service would include wheel alignment, balance wheels, and flush the fuel system. Those were not on any thing I found on line or in my owners manual. The car is relatively low mileage. I suspect that they are taking advantage of a gullible geriatric. The GM customer care line could not tell me where that was written but told me if the dealer recommended, it must be okay. read more

My car buying experience at Diver was first-rate. They treat you with respect and work hard to make sure that your needs are met. Diver has a very friendly and welcoming showroom environment. My sales guy TJ Pierce was a pleasure to work with. He had a very honest and straightforward approach that I found to be refreshing. The finance guy Mark Lynch was very smart in his approach and strategic in finding the right type of financing to meet my family's needs. I would highly recommend Diver Chevrolet if you are ever in the market for any type of new vehicle. I purchase a brand new Camaro for my son and we could not be happier with our overall car buying experience at Diver Chevrolet. read more

Great service. The quoted cost was less than I was anticipating - then at pickup the cost was reduced by another 50% (I don't even know why, but it was a great surprise). Also - it was so easy to obtain a loaner vehicle for the day, which really made the service that much more convenient for me. I will absolutely be using Diver in the future for all of my service! read more

This service department is the worst! They only want to take your money. I took my vehicle in 4 times for the same problem and they still couldn't fix it properly and said they didn't have the tools. Watch out! read more

I had called and consulted with two other dealerships before talking with Scott Fisher at Diver, who was called 'the expert' on Volts by the person answering the phone. I have to agree with her. In this day and age, the public has access to lots of resources to find out many details about the products they choose to purchase. As a librarian, it's just part of my life to do good research! When I began talking with Mr. Fisher, it was apparent that he was straightforward and knowledgeable, and combine that with excellent customer service skills and a caring attitude, my husband and I could not be happier. Thank you! We enjoy our 2017 Volt very much. The process of purchasing and obtaining this excellent vehicle was the most pleasant I have ever encountered! read more

Speechless.... I leased a brand new car in June. But up to now in November, they still can not issue me a license plate! LOL...

I called the dealership about a vehicle I saw online. I spoke to Doug Diver and he told me it was still available and I was welcome to come take a look. He didn't pressure me for my phone number or email, he just said he hoped I could come take a look. He gave me the name of who to talk to when I got there and that was great. Another dealership I had given a call the day prior asked for my number and then proceeded to call me repeatedly to see when I might be able to come see the vehicle. So I felt more comfortable going to Diver. I also had purchased a car there before with my niece and the experience was a good one. When I got to the dealership I was greeted by Ron Mercante who went out with me in the pouring rain and showed me the vehicle. We went on a test drive and I decided that it was the right vehicle for me. From the minute I walked in to the dealership I felt comfortable. The process was painless and I feel I got a fair deal that worked for me. Ron treated me like I was a guest in his own home and by the end of the purchase I felt like he was an old friend. I know they are there to make money but he seemed genuinely interested in me getting a vehicle that I was happy with at a price I could afford. I have already started recommending Diver to friends and family. When I mentioned Diver to my Barber he told me he had bought a car there recently and was very happy with his purchase too! I am glad I chose Diver! read more

I do understand that this survey is to reflect my latest experience at Diver. Since this is the first time that I have received the invitation to complete a satisfaction survey, I wish to also include my experience of a previous maintenance visit and the buying experience itself. The deal and paperwork was mostly normal and smooth. After receiving the vehicle, the salesperson, Brandon S., was attentive for about a month. Then my emails went unanswered. Found out a few months later that he had left the dealership. So, my unanswered emails are lingering somewhere up in the clouds. I would have hoped that Diver would have assigned his accounts to another salesperson. Obviously, that did not happen. The most important email was to correct my mailing addresses. Because this was ignored, I have not received important notices and offers from GM corporate. Friends have shown mailings that they have received from GM. I have not been as lucky. When I was last in the showroom, I did talk with (Andy Rash?) and gave him a copy of that email. I hope that he has since forwarded my correct address to GM Corporate. My next visit with Diver was for the first service. As for the maintenance, let's give the shop five stars! The oil level was up to the full mark; the pressures on the rotated tires were exact! Other concerns were dealt with and corrected. Well done! My experience with the service desk (name forgotten) was not as spectacular. I had the thought that he was given a job because someone felt sorry for him. At the end, he forgot to tell me my vehicle was ready for over an hour and then lied that he had looked for me. That takes me to the visit of 13 January. Dealt with the Service Advisor Andrew S. this time. After some initial denial, he proved to be very attentive and fast tracked the vehicle through the shop. I appreciated that. Another five stars for the shop, by the way. So, I am looking forward to visiting Diver again. I do know that the boys in the shop are committed to seeing a job well done! read more