Hidden fees that ballooned a 25k vehicle to a total of 31.5k. They are unresponsive with any solutions. I was not prepared for that amount of fees. I simply cannot afford the vehicle. I guess I should have looked up reviews. read more

A Better Bid - Invoice - Car Dealers Near Me

HIDDEN FEES, TERRIBLE CUSTOMER SERVICE, DISHONESTY, YOU NAME IT THEY GOT IT. Any good review is either written by them or bots. DO NOT USE!!!!!! I won a bid at 4:00PM on Friday you have 5 days to wire them 20k. So somehow that means full payment is due on Monday. Argued with someone who barely spoke English for an hour about what 5 days means. Anyway, had to pay late fees because I didn't do this sketchy wire transfer (only form of payment) until Wednesday. If the vehicle is not shipped out within 12 days even if you paid, they take possession of it because it is considered abandoned, WITH NO REFUND. Impressive website at first glance, but do not be fooled like I was. A complete scam, when the sale is made the table turns. I have the truck but still waiting on the title a month later. read more

HORRIBLE EXPERIENCE -- DO NOT BUY FROM THIS COMPANY! The car was advertised as having minor damage, but that was completely false. I relied on their auction listing, their EPICVIN report, and their overpriced transport service, and every single one of them turned out to be misleading. The vehicle delivered was a total junk, nothing like what was advertised. The VIN report they provided was useless and failed to show publicly available information about the car's real condition. To make matters worse, the transporter brought the car anyway--causing even more damage to the gear--and refused to communicate properly. I repeatedly asked for his phone number so he could describe the actual damage before delivery. He never provided it, and he was the only person who could have prevented this disaster. Avoid this company at all costs. read more

The worst vehicle buying experience of my life: I purchased a vehicle through A Better Bid and the entire experience has been extremely stressful. The truck I received was not as advertised and when I tried to follow their buyback/refund process, the company repeatedly refused to send the refund before pickup. I have documentation of dozens of emails asking for standard proof of payment (FedWire trace or IMAD number) before I release my property. Instead, they continued to demand that I sign away my rights and release the vehicle first with no verified payment. I was told many conflicting things over several days, and the refund process kept changing. At this point I have had to involve my state Attorney General's Consumer Protection Division for assistance because I could not get clear or consistent answers from their team. This has been an exhausting process and I would strongly recommend anyone reading this to research very carefully before using this company. read more

this is scam i purchased 3800 car price they Have charged almost 1000 in bunch fees and second time over 500 in fees for a purchased of 3800 im paying over 1500 in fees plus they Not allow me pick up the car they are charging over 600 on transportation total over 6000 before Bid be very carefully Buy in A Better Bid Car Auctions website read more

BEWARE! This company is a scam. They have hidden fees and hidden costs. They will make the transportation of the vehicle different. Once we had it arranged, they didn't provide the code to pick it up resulting in a canceling of my transportation. Then they charged storage fees while I tried to find someone else. A $200 vehicle will cost you close to $3000 after their fees. read more

0 stars! Run!! Terrible customer service, good luck trying to talk to someone for quite awhile, fees on fees! They do not disclose their fees and practices openly. Fees for everything!! Used as a broker for an auction, never again! They did not disclose that they will only use their own shipper even though it's not a competitive rate. If they deliver 1 mile it's $390 or 30 miles same amount, scam alert ,don't use! They won't mail the title to you for weeks also. Good luck being able to drive your vehicle anytime soon.. read more

A Better Bid - Fun hidden fees! - Car Dealers Near Me

You won't get your $400 back. Poor service and hidden fees - bait and switch. Go to Copart directly - expect fee's and false advertisements - your invoice from them to be at least $2000-3000 more than advertised. Plus they try and get you with "shipping fee" which brought my invoice to $2600 more than my original bid. Plus they kept my initial $400 deposit. Their "RESERVE NOT MET" is BS and they'll try and get you to PAY more after your winning bid. Don't fall for it. They never let you lower your bid or talk to a seller. They have falsehoods on their website saying copart only deals with dealerships (false). read more

Words cannot describe just how awful this company is. It's been a nightmare and you should do your research. There are much better options. They have a history of screwing over buyers and you will end up.paying much more than you were supposed to. Worst company I believe I've ever dealt with read more

Don't play unless you can afford to lose! I had a great idea to flip cars to try to make some side cash. I decided to invest my savings into this adventure. I completely regret it. I won a 2015 BMW with some body damage for $4000. After the shipping and the fees it was $8100. Still I thought I could make it work. Then I received the car. The pictures were completely misleading. The pictures shown on the website were dated and the car was delivered with additional high school stickers and parking decals on it. This means someone was using the car after they took the pictures. The vehicle had a lot more damage than the pictures showed. The pictures they had were definitely taken at certain angles to avoid the full picture of the damages, and the interior pictures completely skipped the damages to the interior and the computer dash. After multiple emails showing all the documentation they still refused to acknowledge the misrepresentation. I reach ed out to my attorney and he did say I had a strong case, but by the time I paid for everything my only consolidation would be proving a point. I would be out more money fighting than just walking away. It's a sad world we live in when businesses like his take no accountability for deceiving their customers. "AS IS" was their mantra. I strongly recommend if anyone is interested in going to auction, go to your local auction house and avoid online crooks. They are everywhere. Plus I have a feeling they have people bidding on vehicles to up the pricing as many of the vehicles I was looking at came back up to auction after they were won by others days ago. I guess we will never know. Don't play unless you can afford to lose. read more

I began dealing with the Copart broker "A Better Bid" (ABB) in April 2023. I made several calls (on a recorded line) and sent emails to the broker regarding specifics on purchasing and purchasing specific lot numbers. I asked questions regarding the ownership documents I need for the state in which the vehicle would be titled. I was told multiple times that these three documents would be provided (BOS, Certificate, Appraisal) and I would be able to receive these legal documents that I would need in order to purchase. In my state, these three are all required by law. Additionally, ABB approved my user account which stated the state and purpose of the account. There are multiple attempts where ABB could have declined, blocked purchases, raised concerns, etc. however none were made and I made several confirmations. After the lot was won, I asked for the confirmation of the ownership documents. I understand the Bill of Sale (BOS) is provided after payment, and the Certificate would be many weeks after payment, that's fine. However, the Appraisal Document is immediate and can even be received before the sale in some cases. As you can tell, I have experience in these dealings and never had any issues when purchasing direct without a broker involved. These three documents were confirmed to have existed (and the insurance document legally has to be created for all salvage vehicles to change the title to salvage to begin with) and I was informed multiple times I would be able to get the BOS and Appraisal immediately and the certificate later on. I emailed later the same day the lot was won and asked for two of the documents to be forwarded for my review. ABB said they do not have them and after many attempts they still have been unable to provide these documents. This is the broker's job. To broker the deal, which they have failed. ABB has made some sly attempts to try and get me to give them the payment and hold the vehicle so they could try and charge me extra fees on top of the purchase even. I saw through this and declined. Upon reviewing the BOS, they have additional "extra" charges outside of what is stated such as a gate fee (not picking up so does not apply), a mailing fee (I don't see this listed in the fees list), and a bidder fee (which is already included in the Copart Buyer fee but they are attempting to sneak it in there twice). After noticing this breach of trust, mis-use of financial information, repeated failures and lack of communication, I promptly requested the purchase be cancelled as I won't be legally allowed to own this vehicle without the ownership documents nor would I want to continue to deal with a company that has these many issues, and a "F" rating on the Better Business Bureau. We are going on day three now since I informed ABB of my cancellation of the purchase and contract obligations. ABB is still not cancelling the purchase and continues to try and avoid responsibilities. They are operating under illegal business practices. ABB has also made an attempt to charge 15% [$2,475] (and now they are deciding to change that to 20% [$3,300]) of the final bid amount [$16,500]. Copart's cancellation fee is 10% which is [$1,650] for this lot. Both prices are of course are high, however there is no sound business or ethical reason as to why the cancellation charge would be any different then what Copart has listed in the TOS. Doesn't matter if you're a Broker or not, this is simply unethical business practice to try and double the cancellation charge as well as change it on the spot. Copart needs to intervene. Additionally, I should not be responsible for any cancellation fees, as it's not the customers job to procure the ownership documents. As I mentioned before, ABB stated on record they would have these documents for me by the deadline which I required, and they did not, and still do not have them. After spending several weeks since the start of my interactions, it's extremely apparent how inconsistent the emails are. I have plenty of examples where one day ABB will tell me one thing, and the next day it's completely different. One day they say you can cancel a purchase, the next day you cannot. One day something costs this much, next day it's completely different. ABB has made countless business errors that could end up costing customers thousands if not tens of thousands of dollars. ABB should not be allowed to remain as a broker and legal action will have to be taken if the deposit amount that ABB is holding hostage is not returned. read more

Worst place ever they take a truck you bid 7600 on and win and somehow with their fees at $2,400 and make it $10,000 and it's ridiculous and if you don't have $10,000 after only bidding 76 thinking you would only need $9,09,100 just steal your money after and you get nothing now I'm for 10k now read more

Very responsive through chat, they acted as the middle man with the money, and they sent me the reg 262 form, which is really all that is needed from them. While I have had some ups and downs while going through the process, I am now seeing this is mostly a result of communication issues and website 'bugs'. The 'bugs' are really just poorly developed software issues such as everything disappearing in your account after the bid is over, then it later reappears, or being locked out while bidding. This gives off a bad first impression and an immediate feeling that you have been scammed. The website could use a recoding. There is also occasionally a day or two delay for invoices and emails, which in this day and age of immediacy, can be stressful for some. However, abetterbid is very responsive through chat and helpful at solving problems. So once you understand they are not scammers and that its the system itself of reviving a car that is finicky, you start to see that abetterbid can be relied on as a 3rd party between copart and to give you the 262 form. Now whether or not your DMV rep will understand how the salvage process works is another story. A new DMV rep may treat it like a regular sale and include the title transfer form, which will then bounce back from the DMV headquarters. They will also try to charge you for taxes, so be sure to have proof that taxes were paid to Abetterbid by including your abb invoice. So the process overall has been grueling for me because of DMV. The DMV actually registered my salvaged car, gave me current plates, reg card, and tags after I gave them the VIN check, brake and light insp, smog check, and 262 form. I then never received the title. I went back to the DMV and they have no record of my plates, tags, or reg in the system!!! So now I am in the process of taking DMV to small claims court to get reimbursed while I have to start all over again and resubmit a new reg 262 form, inspections, payments, etc. The most likely cause of this is because someone at the DMV in Vallejo did not do the paperwork correctly because they did not understand what a 262 form is--they added an unnecessary title form without the seller sig. The paperwork was then returned to the DMV Vallejo where it was THROWN OUT(brake and light inspec, smog, 262, etc.) and someone(DMV rep) deleted it from the system giving a 'misc' code so no one knows why it was erased. I guess is was to cover their mistake. To say I am pissed about this would be an understatement. Anyway, Abetterbid is working with me to resolve this DMV screw up. So far at no extra cost other than shipping documents which is why the 5 stars. read more

I purchased a car form A Better Bid several months ago. Still unable to register and customer service WILL NOT HELP. They WILL tag on extra fees to squeeze every cent out of you. Beware of these scammers! read more

I have been using AbetterBid to bid on Copart auctions, and they have been pretty much reliable . I had 3 vehicles bought so far, the website is a easy to navigate and find what you look for, no complaints. You have to make a deposit to increase your bidding limits with is basically a 10% - So if you want to bid on a vehicle . YOU MUST KNOW THE RULES OF CAR AUCTIONS, do not expect the title right away, sometimes titles can take months to be released from the original owner, abetterbid are just acting as a dealership agent that grant you access to copart auctions. By the way, for those who think that you can just open a copart account, opening a copart auction account is limited if you do not have a dealer's license. Means that most of vehicles you need to have a third party help to bid on the vehicles. The way i do it , is that i search for the vehicles in Copart, write down the lot number and search for it on abetterbid.com and save it as my favorite. I had tried few other sites and this is the one which has helped me the most, and I honestly can tell that they are reliable. This is a honest , real review. Enrique Reyes Boca Raton, FL (I do not know why my profile says California) read more

A better bid is misleading. Not all fees are disclosed. The customer service rep are not helpful. Companies such as this have made money on misleading consumer. DO NOT USE!!! read more

BUYER BEWARE!!!! I was locked out of making any live bids during the live auction even though I had MORE than sufficient funds as a Security Deposit. I tried calling and messaging, yet received no response until AFTER the vehicle I wanted to purchase had been auctioned off. I have a Copart membership and Copart's website allows me to make preliminary bids AND live auction bids, AFTER I have placed preliminary bids. read more

Terrible service ive bought múltiple cars from there everytime its worse and worse i just dont know how they are still in buisness Stay away !!!!!! read more

I used " A BETTER BID " because New Hampshire requires a special state license. I paid $1750. fee as required and filled out all the information. I called to MAKE SURE everything was in order the day before and was assured everything was fine - OK. The next day of sale " A BETTER BID " did NOT bid for me. Very disappointed as the selling price was $3000 less than my bid. There was no communication why, or an apology. I should get some kind of discount or compensation, however I am skeptical to even try them again. read more

Terrible customer service, scammy, unclear on fee's and costs. If I could put 0 stars I would, they're unclear about their fee's and costs, the exchange rate they use is lower than my bank so every time I sent them money they say they didn't receive the amount I sent, I had to send 4 separate payments because the amount I was sending always ended up a bit less than the amount that was owed, which in turn caused me to not be able to pick up the vehicle so I was charged more fee's for storage. The girls who answer the phones are completely useless, they sent me the wrong amount on my bill 3 separate times and I had to call and correct it, they don't know what the exchange rate that their bank is using, and can't tell you an exact amount you need to send to pay for the vehicle. They make you pay their bank fee's for accepting a payment that you make to them, which is insane, I already have to pay my bank fee's why should I have to pay yours? read more

Won the bid on Copart for $13,000. for a travel trailer and received an invoice from A Better Bid charging me $17394. Which I had to pay. They lumped sum my winning bid with their "auction fee" and that added $2,793. just in "auction fees." Have asked for a breakdown on why their fees were so much when their website says different and have never received an itemized invoice or explanation on their added fees. Will never use their services again. I was prepared to pay their $99 admin fee, ca sales tax $1,252. and $250 transaction fee that they show on my invoice but they robbed me by adding $2,793 in "auction fees". I'm thinking of seeking legal help. read more

They have been a nightmare to work with. I knew I was buying salvage cars so no issues there, but they have I have paid them for storage fees that they didn't forward to the facility so I had to pay those again. They gave an estimate on shipping only to increase it by 50% after I purchased the car and then said I could only use their trucking. Vehicle arrived 3 days late and trucker tried to push it to 4 days. They assessed an extra $100 documentation fee beyond the $99 that was stated and I had to fight to get that removed. read more

I spoke with Alexa and Kate this morning. (10/26/21) Communication and customer service was poor both times. Alexa refused to take responsibility for the delayed notice that I had a task to complete. Alexa told me the task had been in my box for a week but I was just notified this morning. When I tried to communicate to A Better Bid that I needed better communication, Kate refused to tell me who the manager is or allow me to speak to them. Then she placed me on hold and hung up on me. This company does not take responsibility for failures or needed improvement and there have been communication deficits both times we have made purchases. read more

After purchasing a vehicle DMV informed me they are devaluing vehicles they don't need to. Basically, if it's more work for them in a particular state they consider it salvaged even if was not in a wreck, even though its a clean title where it was titled in. Customer service was horrible trying to inform them of this, they spoke over me, hung up, refused to transfer to upper management. Will never do business again since they simple state law don't matter this is our policy and wipe their hands. read more

I joined A Better Bid as a premium member and also added $400 to my account so I can bid on a 2008 FX35. I lost the bid at $2,200 and two days later got an email that the seller is willing to sell me the car at $2,200 if I am still interested. I reply to the email asking why the seller now agrees to sell me the car at $2,200 and I can not see what the final fees are going to be including shipping. So I asked what the fees will be along with the shipping. Got an email back that it is too late to get the car that it got relisted but if I am still interested I can rebid for the car. Never agreed to do so or to buy this car. later on that day Friday 8/19/22 I received an email with an invoice that I won. This is such an illegal practice by this company and I called the representative who tried to get hold of A Better Bid corporate office but she was unable to do so to figure out why I was billed for this car. She promised to get back to me on 08/22/22. I also received emails from others at A Better Bid that I have to pay for the vehicle because I bid on it which I never rebid or agreed that I am still interested in purchasing it. I am going to challenge them in court because I have all the emails and communication and they will have to let me know from which IP address I did this re-bid. What a rip-off for first-time users but the good thing is, that I am not one of those customers that will allow them to bully me with their illegal practices. My name is Ravi Sulaiman and the bid I originally lost was Lot ID # 51714882. Hoping that this can be rectified without going to court. See attached emails and I have more. List of names from A Better Bid team that are involved in this crazy illegal ordeal. Emily johnson kate Lawrence Michael Gomez Two others including the one that will call me back on 08/22/22 08/22 updates: Received an email from Emily that she is very sorry for the confusion and error and she will be reaching out to Copart to straighten out this problem. She was not in the office when I called on 8/19 or she would have taken care of it. So this is good news and I will update everyone on how it goes today if the invoice gets reversed and the problem gets resolved. Thanks, Ravi I received an email as promised by Emily and it stated that their invoice to me was credited and my deposit was returned to my account. She deeply apologized for this and I thank her for doing so. My take on this whole scenario was that if I was not smart about my rights and the law, I would have fallen a victim. I am ready to bid again and hope for a better experience. read more

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It is extremely important that you research the legitimacy of a service like this before you drop thousands of dollars. You can tell right away that it's scammy by how demanding it was for money before you even got to look at any vehicles. This is a fishing site that takes advantage of people looking for a deal. I am glad I searched this site before I even got started, looks like they have been cheating ppl for a long time. read more

SCAMMERS BE AWARE!! After purchasing a vehicle using A better bid which I wish I never did they hit you with a bunch of fees scammer thieves!!!!! The costumer service is absolutely not just terrible disgusting they kept me waiting on the phone for at lease 4 hours when they answer they have the worst attitude ever, I wanted to transfer title to different state so they don't stamp the title export only so I gave them every single piece of info they wanted so they can fix this issue after going through all that agony pain back and fourth calls and emails with them they end up sending the title and still messing up and putting the wrong address!! These people are terrible what ever you do do not buy any vehicle through them!!!!!! read more

When using them to have your car towed to your location, they pick the farthest yard away and bill you from there. So make sure that you know where the car is located they billed me from a yard 73 mile farther away charging me $219 to much and will not except being wrong read more

Stay Away! before purchasing my vehicle I was told that the turn around time for the title was 2 weeks. I called in today and was told the wait time is 1 month. Don't do business with this company. read more

I bought a car through the auction. It was damaged after I paid for it. A Better Bid will not release my title unless I give up my legal rights-basically extortion. They have been completely useless with any kind of help, and I am at the point that I am going to need an attorney to either get my money back, with shipping, legal fees, and triple damages. Or, they could step up and help make the damages right. They have been given every opportunity to contact me and work this out, but nothing. The damages to my car cost more than I paid for it. Avoid this company like MokeyPox!! If you work for A Better Bid-CONTACT ME!! read more

If I could give this place 0 stars I would. The amount of my time they have wasted having me running around in circles is unfathomable. First off they tried to scheme me out of a couple of hundred dollars by using THEIR towing company. THEN they told me I could pick up the car anytime I wanted, so I showed up with a tow truck. They then told me I needed to schedule an appointment so I had to pay the towtruck AGAIN to come back later. AFTER this the car arrived with NO KEYS!! after hours of talking to customer service (awful) they figured out they left them in LA. So i had to drive to LA to go and get them. Fast foward 3 weeks I am still calling them trying to figure out where my paperwork for the car is! They keep telling me its processing and is 2 weeks away from getting here. Theyve said 2 weeks for the last 3 weeks! WTF! I actually hate this company please dont make the same mistake many of us have. read more

Stay away from this broker!!!!!!! Fees are wayyyy higher than other brokers and you are fighting them to release buyer number to pickup the car.. they only want you to use their shipper and you have to submit to them other information if you choose your own shipper. This has been the toughest process to buy a car from. I have purchased many cars from copart from brokers and none are tough as this company Also , they give you the least amount (1-2)days to pay for the car without charging you fees. even though copart gives three Stay away from this company read more

Horrible costumer service. I was told to bid on a specific car I needed a sales member to help we stayed on the phone did it together step by step including the lot number together. It was the wrong vehicle. I immediately realized it and wrote an email to stop bid. Wow was Emily the manager so unprofessional and rude she stated she would stop bidding but still managed to bid and win a vehicle I did not want.... horrible most horrible service beware... read more

For starters after I registered my account a friendly helpful representative contacted me right away to answer any questions I had. Since then I've purchased seven vehicles through A Better Bid. Every transaction has been very smooth, quick, and completely hassle free. In each transaction I've been able to pick the car up the very next day after the wire transfer. I am not a dealer so for some vehicles I have to use a broker. I thought this would cost me extra money because of the added broker fees. In actuality even with the broker fees, I saved thousands of dollars. Literally on one purchase alone for $27K I saved $4800! This is because Copart fees for non-dealers are so much higher than they are for brokers/dealers. A Better Bid is an authorized broker so their fees from Copart are much lower. Those savings are passed on to you. Some vehicles don't require a license and can be purchased directly through Copart, but I will use the broker everytime anyway. The savings are tremendous. I love A Better Bid. They have a terrific service! Dan read more

These ppl nickel and dime you it's pathetic. Use any other broker if you absolutely need to

I had been scammed by A Better Bid. My fully refundable deposit was rejected and used towards some cancellation fee for the vehicle I did not even purchased. I wish I had seen their customer reviews before even sign up. Sad read more

The worst broker EVER. Their employees are rude and clueless. Refrain from using this company or be prepared for a extremely frustrating experience. I do suggest you read every disclaimer on their website before you engage in any kind of business with this company. Make sure to double check your invoices before wiring any money. I used their services to purchase a car through copart (worst experience ever). When I signed up and paid my deposit I had trouble logging in. I called and the rude employees would not help unless I sent them an email. They expect for you to keep your eyes glued to your inbox to wait for their absurd responses. Couple hours before my bidding started, they offered their stupid membership which would guarantee a flat fee. Ofcourse I did not take it because I don't need it and I was not sure if I would win the bid. When it was confirmed that I won the bid, I wanted to take advantage of their flat fee and they refused to apply it to my purchase...idiots! Then the fun part, money!!! Such a frustrating experience with the way they charge and do their invoicing. To top it off, they wanted to force their transportation which I repeatedly refused because I would be picking up myself. When I called in to get the transport fees removed, a rude woman simply said "it was your decision to use us"...such a B@&$#!!! I proved to her and their good for nothing company that I am not forced into their dumb transport guidelines and drove the lot I purchased. Their politics are absurd and senseless. I would give it zero stars if I could. read more

WARNING! FRAUD ALERT! BUYER AWARE! STAY AWAY! These guys have received payment and have NOT given me title or the car for almost 4 months. They are ignoring every question and always say we will give you a call back. Car is not in my possession and TITLE is not even under my name. This is potentially a wire fraud. They're blaming COVID-19 when their service is virtual and have no other explanation. You're taking people's money and using it. Their entire staff should be ashamed from stealing from hard earned Americans. It's easy to steal, it's hard to earn. read more

Stay far away from this "business" it's a scam, they stole money out of my account, they don't answer the phone, they don't return messages, I'm calling the police read more

If you buy a car they will gladly take your money and give you the car but you can't do shit with it because they take all the time in the world to send you the title yes I'm still waiting since Feb 15th .I don't recommend using them. They said 2-3 weeks well I just asked them about again today March 27th and now they said it could be several more weeks . read more