I want to leave a one-star review for this place because the owner smokes marijuana and treats…read morecustomers very poorly, using offensive language. She was extremely disrespectful, kicked me out, and I will never return due to her lack of professionalism. She was smoking, and just because I had my dog with me on a leash, she spoke to me terribly and threw me out using foul language. I do not recommend this place at all.

I actually called this retail establishment and wanted to rectify the situation. But the owner…read morecontinued to use explicit language and put me down to the point of disrespect. Apparently, a business owner can be disrespectful and ruthless to a customer. The owner has no class or integrity and has no right to speak to any person in that fashion.

Excellent customer service! Bob was incredibly knowledgeable and gave us so many helpful…read morerecommendations.

I love this place.they have an endless wine and liquor warehouse. Everyone is amazing and they will…read morehelp u find whatever u need .U could also use their app to find items. Prices are really good good. They also give u samples of different beverages. u will find anything u need and for your budget

What a wonderful find in downtown Hackensack! A very welcoming and calming lounge. Truly a place…read morewhere everyone knows your name though it was my first time there! The selection was robust. Lots to choose from and great value. The service was like talking to an old friend! Great value for what you get! Comfortable lounge chairs and relaxing! Perfect for that midday smoke before navigating traffic back to south jersey!

Great family friendly atmosphere, Ruben extremely knowledgeable! Best selection of VIAJE, Tatuaje &…read moreother popular cigars, Monte, Oliva, Padron, Fuente, Alec Bradley, etc. highly recommend for any cigar enthusiasts to stop in for a premium cigar and go or stay in a very relaxing atmosphere! Great prices!

Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

Good place to end the day with a good smoke... great environment and great cigars- sorry... had a…read morepadrón before this one lol hungry ? They have food as well!!

I've had nothing but good experiences here. The owner is so nice and is always helpful. His vape…read moreprices are also cheaper than a lot of places around here.

I hope it's not the case but possible they are selling to underage minors here...been tracking my…read moreteenage son's phone and looks like he's taken a few trips there (long way from our hometown) and he does not have a fake ID. Parents be alert.

Beautiful Shop ! Great Customer Service ! Also have points system where you can get discounts after…read moreX number of purchases. All your smoke needs literally! Can't forget stays open late !

Great quality cigars and amazing customer service! Employees are very knowledgeable about their…read moreproducts and were very helpful.

My husband wanted a few cigars before having friends over. They had a great assortment of…read morewell-priced cigars and staff had personal recommendations that have now become his favorite. Highly recommend this store!

My go to place.. The BEST customer service. Many businesses should learn from these ppl. Everything…read moreyou need right here & if they don't have it they will get it for you. VERY FRIENDLY & VERY good prices. I highly recommend it here. Clean & very organized. Trust me, once you come here you'll not want to go to another

From the owner: PuffCity is a unique one stop smoke shop offering consumers the opportunity to purchase a large…read moreselection of premium cigars, vapes, ejuices, e-cigarettes, glasses, CBD, Kratom, hookah tobacco and equipment, cigarettes and related accessories. You can roll your own tobacco in our store. By offering a wide range of products that appeal to various age groups, the business sets itself apart from convenience stores and other retail smoke shops. Everything and anything that a smoker may need can be found at PuffCity. Stop by to get great prices on your smoking needs. We are in Rochelle Park, NJ

One of the best vape shops around. Great selections. Best…read moreprices. I only vape 1 brand of juice. It is usually about $25 in other stores, not here. Bought 4 bottles for only $60!! Almost 1/2 price! And it is in stock. Most of the other stores are always out of stock. Very knowledgeable employees. This will be my "go to" store now. .

Huge selection, clean shop, and I'm gonna say the best prices I found yet. I'm switching my spot to…read morehere.