Excellent customer service! Bob was incredibly knowledgeable and gave us so many helpful recommendations.

We have had several issues with Total Wine, including an automated order block (due to placing 3 orders in a short time period) that took months to resolve and multiple unpaid rebates. Neither of those is in itself a major issue, but Total Wine's customer service is absolutely abysmal. They fail to follow through on promised remedies and ghost the customer so often it's clear that it is established and accepted policy. If you enjoy being ripped off and treated poorly, continue to shop at Total Wine. read more

I love this place.they have an endless wine and liquor warehouse. Everyone is amazing and they will help u find whatever u need .U could also use their app to find items. Prices are really good good. They also give u samples of different beverages. u will find anything u need and for your budget read more

This Total Wine store is huge, very popular among locals, always has lots of foot traffic. We went on Sunday noon to get some drinks for a house party. The look is designed beautifully. It's also tidy and well maintained. I almost a get feeling of an upscale liquor store every time I come here. As I walked around the store, I saw huge collection of all sorts of, beer, wines and spirits. It takes a while to explore each of the sections that has huge number variety. Some had really good sales on them. There were also multiple wine/spirit tasting stations where customers were served a variety of drinks. In the beer section they had some amazing options. There were a lot of local beer names listed on the wall above the coolers. I bought a mixed flavor pack of Smirnoff ice. Price was decent for a 12-pack, checkout was a breeze. The guests loved the different flavors of original, mango, apple and orange at the party. Previously I also had bought champagne and other spirits for gifts and occasions. I took help of the staff on multiple occasions as I am no expert when it comes to liquor. They have been always friendly in assisting and suggesting per my situation. read more

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A Wine lover's paradise! Great selection of liquor too! Not much selection for flavored sake, but wide beer selection. I love the singles section! Great way to try a new beer without commiting to the full box This store is well lit and the staff are very knowledgeable and helpful. read more

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I switched to their competitor, too many games with pricing. I get a price, same as total wine and no games!

I had a bad experience on 8/21/26. I placed a delivery order expecting that it would arrive at my home within one hour as promised, as I needed to leave from home soon afterwards. The delivery process started about an hour later, but at some point, the DoorDash driver tracking got stuck at a location just a couple of minutes from my home, and remained there for more than half hour. I tried to contact the DoorDash driver through the app but the message that I was receiving was that the number was not valid anymore. I then tried to call and/or obtain online chat with both Total Wine and DoorDash and I had to wait another half hour for both of them unsuccessfully, until finally I reached Total Wine customer service and was told that the order would be canceled, I would receive a refund and a discount for its future replacement order, and that I would also immediately receive an email confirmation for this. As a result of this, I missed important appointments. However, I never received any email confirmation. I then tried to contact Total Wine using email at customercare@totalwine.com, which was not even acknowledged. In the past, I was very happy with Total Wine, but now I see that their Customer Service is terrible. I expect that it will take a lot more effort for the refund to be issued. In fact, even the email customercare@totalwine.com is not listed in their webpage under "Contact Us," allowing only "chat with us" and "call us", each of which is painful and takes about half hour to go through. read more

As always a great experience when I come the experienced representatives are informed, insightful and helpful. Today I learned the vineyard that I purchase one of my fave Prosecco's changed ownership. He helped me chose another Prosecco. read more

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The wine selection here in Northern New Jersey at Total Wine is worth the visit. And prices are available for most budgets. Employees were helpful with directions to regional wines and we found what we liked. read more

Great store Large selection of n/a beverages Can't buy in NY unfortunately! Have to travel all the way to NJ! read more

This place is huge. They have several different aisles of wine and beer. They even have a dedicated aisle full of ready to drink alcohol beverages. In the back they have individual cans of alcohol beverages, as well. They have a very vast selection. I'm pretty sure if there is an alcohol beverage you need. They will have it. read more

Total Wine & More - Storefront - Beer, Wine & Spirits Near Me - River Edge, New Jersey

I place an order today. Not their fault door dash. The driver forgot one of my items in the car. Gave me somebody else's order. To my knowledge, I didn't even know what it was.My niece looked it up and she says, this is eighty five dollar order. This is rum. I don't drink them. Doordash reimbursed at me the money for the six pack. That was for my dad. I drink wine and I brought my neighbor a case of beer and some wine because he cuts my grass and he takes out my garbage, he's such a good neighbor. You know that driver came back and got that bottle of rum. read more

Total Wine is a great place to come and pick up alcohol. It has a wide inventory and the staff are always ready to help. One thing I would prefer is they not push their Winery Direct wines so hard. I love the tastings they do. $10 pp for 4 tastings and information is always properly presented. Tastings are always on their Winery Direct wines though. read more

Total Wine & More - Beer, Wine & Spirits Near Me - River Edge, New Jersey

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While I love this store and its wide selection I HATE being lied to by the staff. I went in to find a particular wine - Daou Cabernet they only had one bottle. That's okay it happens. However the sales rep approached me and I said they only had one. He then told me that the owner got out of the business and the new wines were called Surpaso. Well it's not the same wine. I went home and tasted it was very disappointed in this wine. While not terrible it is a totally different flavor profile. Less tannins( which I look forward to ), sweeter and less mouth filling. The person said "it's the same wine new name, I'm not going to lie to you but he did. I went online and Daou is still being produced as Daou. Just new owners. I can put up with a recommendation that does not work for me but this was a blatant lie in order to sell their own "winery direct" brands. I will never ever ask for help again in this or any of their store and I will make an effort to find someone smaller and honest to shop at whenever I can find what I want somewhere else!! read more

As you can see from my last review in 2020, this was my favorite store when I lived in Bergen County. As a Total Wine member I would usually shop here every week for my 20% off direct wine and other discounts. I still use Total Wine in other states. I was recently visiting the area. I had a 20% off 8 bottles of direct wine discount. Therefore I stopped here to stock up on some of my favorite brands of wine. The store was pretty much the same when I last visited in March 2020. I will continue to return here when I visit my family or friends in this area. read more

It's been some time, like probably years, since my last visit to this location! The store was rearranged a while back, so I had to search for my two staples, rum & tequila, as they'd moved! Friendly, helpful, and knowledgeable staff, always willing to answer questions. Could probably spend hours there looking at all the different libations! Definitely a place with a wide selection and reasonable prices on liquor. read more

Total Wine & More - Beer, Wine & Spirits Near Me - River Edge, New Jersey

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The manager "KEN" didn't want to sell me a $180 bottle he got disrespectful over my ID , I showed my ID & still got denied lol mind that he looks like he's under 21 .. drove 30 minutes here lmao read more

Total Wine & More - The disrespectful liquor store - Beer, Wine & Spirits Near Me - River Edge, New Jersey

Parking was plentiful and the place was huge! Prices are amazing and the staff was very friendly. The variety of items is more than any other store while the organization was high level read more

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Have been to this store for more than 10 years on numerous occasions with no issues I came yesterday to buy a bottle of wine, and asked a clerk where to find it. he didn't even bother to get up to show me where to go, but waved i n the direction and said it was in the back somewhere. Couldn't find the wine and went back, and clerk, again too lazy to help, referred me to his colleague who had no knowledge of where anything was and called on several occasions on her walkie talkie, and no one answered. After wasting 20 minutes, when I asked why it was so difficult to get help, I was screamed at by the second clerk who said "they were trying" at which point i walked out, went to Bottle King,where competent staff was present and was able to make my purchase and be out of the store within 10 minutes. Total Wine needs to better supervise their rude, incompetent, staff and teach them manners and about customer service. No managerial staff was present throughout the encounter. Will not be going back to this store read more

Thank god Ron the wine associate is back in town .Recommending the best wines at a resonable price...

Went there or the first time looking for a bourbon that was highly recommended. Was wowed by the breadth of the selection. The store clerk located the bottle quickly. Will definitely go again. read more

I buy here out of location convenience but prefer Gary's. Pros: big selection and plenty of salespeople to help out. Their coupon strategy can be a good value if you stick to their website"exclusive" selections and use with every purchase. Cons: if you ask for help they want to steer you towards their "exclusive" selections. The only problem is they aren't exclusive and they are a bit more expensive. Their price strategy revolves around the coupon. The Bed Bath of wines. Last, checking out can be lengthy. Like Walmart, they have 12 registers 3 of which are open at any one time. read more

Awful customer service. Order out for redelivery but was cancelled by the store despite two confirmations. Avoid!

What a gem! You can get everything from wine, beer, spirits and cigars here... and your typical boozy snacks! I came here looking for some help with a bottle of wine, and I was met by one of the employees, Tarik. He was AMAZING in his knowledge and help with guiding me to a nice bottle. I wish this was more closer to my home, but will definitely venture out just for the customer service. Besides that great help, this store has a HUGE inventory of alcohol with competitive pricing. It is located in its own free standing building part of an outdoor shopping center. FYI: Plenty of parking. Located off of Rt 4 West. read more

Total Wine & More - Beer, Wine & Spirits Near Me - River Edge, New Jersey

I like the huge variety and size of the store. I do not feel awkward meandering around the store looking for something new to try. Just always be prepared to wait in line at the cashiers. read more

I always enjoy coming here however, they recently re-organized and it was very confusing and I felt lost. I didn't know where to find anything. They always have great specials and great sales and they do offer great service. With that being said - there were people directing me to find the items I needed. read more

Love it here. You can spend quite some time here, especially picking out wine and they have a huge assortment. I'm trying to expand my wine palate, at the behest of my husband, since I'm usually just a Pinot Grigio or Riesling kind of girl but when we go here we try to grab a few different types to try- and I'm really enjoying it! Might try a tasting since I believe they hold tastings from time to time. I'd definitely go here if you want something new or different. They have a huge selection and browsing can be fun! read more

My problem with Total Wine is they require when they deliver the alcohol that they scan your license . I have no problem showing my license but I don't feel that this company has the right to scan and then save all my info . When I called all the lady said was that is what we do. I asked for a supervisor and she refused What happens when they get hacked etc or someone in their company sells the info for criminal purposes read more

I do not have Total Wine near me so when I saw this location on my way home from a meeting I decided to stop in. It's a beautiful store. Everything is very neat and well organized. It's a very big store but not overwhelming. There were several people walking around who all greeted me and/or asked if I needed help. Great selection of wine & spirits for competitive prices. I had a good experience and would totally recommend based off of my visit. read more

Total Wine & More - So we'll organized - Beer, Wine & Spirits Near Me - River Edge, New Jersey

This is definitely my favorite liquor store. I rather take a trip to NJ and buy my liquor needs here than any other place in NY. They have an app, in which you create an account and get reward points for every purchase you make. Isn't that great!? They have the best prices in the market and great customer service as well. In here you'll definitely EVERYTHING you need. 100% recommended!!! read more

Total Wine & More - Beer, Wine & Spirits Near Me - River Edge, New Jersey

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(I do believe I'm the only person to ask Google one autumn Saturday morning, "Where can I buy a bottle of 99 Bananas liqueur?" and they pointed me in the direction of this Total Wines.) Eureka! I do believe I found my new favorite liquor store. (I used to hit their West Orange location but that's completely out of the way and inconvenient.) I don't think I've ever ventured into the town of River Edge before but by 9:30 in the morning it definitely felt like more than half of its residents were already here to stock up. (Perhaps that has something to do with the antiquated Blue Laws that still mess with Bergen County?) You might think you keep up on what's new in the world of slops and gatter (guilty as charged!) but then you start to drift through all the aisles here and realize you don't know diddly-squat. I went in for one (oddball) bottle and left with one of their mini-shopping-carts filled with all sorts of curiosities that looked too good to not buy. Favorite moment from my first visit: one of their 'sales associates' (rocking the shirt and tie) was trying to organize and bring in all the shopping carts in front of the shop and he was already at wit's end and blasting all sorts of vulgarity to himself through his face mask. (It wasn't even 10am and he was this mad already?! Yikes!) Favorite moment on my second visit: the lady at the register actually carded me. (I'm just a few years shy of having to take Tom Selleck up on his offer for a reverse mortgage so my ego was over the moon having to pull out my ID for the first time in about thirty years!) Highly recommended if spirits are your thing. read more

I just moved to North Jersey and was so excited to find that a Total Wine was a 15 minute drive from me. I have loved visiting Total Wine when visiting my sister in Florida. The customer service is top notch. Got an excellent recommendation for a rosé, and some additional ones to try on my next visit. Even on a busy Saturday in July, check out was nice and smooth. Plenty of parking in the area too. read more

Can't get enough of the tastings, wine and spirits. Everyone at Total Wine are helpful and friendly. Easy to find any wine, plenty or options. read more

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Holy Moly, I made a wrong turn and I see this strip mall with 'Total Wine' and I say why not, am I a Yelper or not? Well, first off they should change the name to Total Everything because that's what they got. If you can drink it and it gives you a buzz, then you will find it here. Not only that but like Costco, they also got taste stations where instead of cheese or a pizza rolls you get to sip some wine for free. And compare to other places I been to the prices here are discounted on many common items like Hard Sizzler, 14.95 vs 19.95 at my local ShopRite. But they also carry the $$$$ bottles here to when money is no object occasions like Tantalus Banff Scotch at $1500 a bottle. On top of all that they got an app where you start to get special offers and deals and can just have them delivered to your house. read more

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Super selection, good prices. If you like alcohol, you must check this out. spirits, vast selection of wines, a lot of help in the store.

Best selection and the friendliest customer service! I always take more than one bottle when I ask for recommendations. read more

Total Wine & More - Beer, Wine & Spirits Near Me - River Edge, New Jersey

I use their delivery service and they deliver to Leonia, which is great. They have a great selection of wines at reasonable prices. I've been getting delivery for many months and I'm very happy with their service. Oh and the guys who deliver the wine are good-looking! My husband knows this is the only delivery where I will get the door. read more

There is a parking lot but this location gets quite busy so be prepared to park further out or wait for parking. They have a very very wide selection of wines and alcohol. Be prepared to be overwhelmed, lol. We were looking for a specific wine and tried to maneuver the aisles on our own. It took a good 10mins but we found the bottle, which was actually a couple bucks cheaper than it was at another store we went to. If you already know what you want/are looking for, it is best to ask an employee to help get you in the right direction -- unless you want to spend your time walking up and down the aisles to locate what you want. Bottomline, it is very unlikely that you won't find whatever alcohol you're looking for here, and at pretty competitive prices. They also carry gift sets, mini bottles, cups/glasses, and other items to help keep the fun going with the alcohol. Total Wine & More is pretty much a one stop shop for all your alcohol needs. read more

For me, top spot for Any/ All liquor needs. Place is huge. Staff at registers are nice. That's all I know since I didn't have opportunity to talk to anyone on floor. It's conveniently located... there's also a CVS there. They have great deals and parking is not an issue. I'm a definite repeat customer.. read more

So sorry to give this review, for the tall black gentleman with black nail polish, and sorry for looping in the white woman with a gray bob ( at the sampling table) section. They were amazing and extremely kind and sold us multiple bottles.. go figure after what I experienced at this location. My wife had been raving about this store for a while so we came in to purchase some wine after a long day. We live in Queens, NY and drove over an hour to come here. Just to walk into what came off as a skit on reality tv. There is a gentleman white, potentially Italian, wears a walkie talkie about 6'3 who I saw get into a beige Acura, who is not really a safe coworker from what I saw. He questioned an older man who works there and has been there for a long time about taking his break longer than he should. He questioned him loudly on the floor as every customer could hear. The older man seemed to be either denying or mistakening how long he took ( which people do all the time ) and the younger gentleman started raising his voice at him. Telling him not to "bust his balls" . He walked away and the older gentleman went back up to him to say I have no idea what. But all I know is this escalated into the younger guy trying to fight the older man! He's about double his height, and was seriously pushing the older guy as if this older man was any kind of threat to him. It was absolutely terrifying. I couldn't imagine that someone his age, his height, his ability would even think to put his hands on an elder let alone another coworker. It was so aggressive I thought it was a skit. Until he later pushed the older man on the floor. I don't know what goes on in this location but it seemed to be normal behavior only the two employees I mentioned seemed concerned. I saw the older gentleman go up to the manager to get help after being pushed and the manager walked over and said "we'll looks like he's gone now" prior to him ending up on the floor which I believe could have prevented the whole thing from happening. It was disappointing to see the manager not handle the situation and to see that this younger man (older than myself, but younger than the other employee) have the audacity to even challenge someone physically he knew he could harm severely. It showed very bad customer service and has kept me concern for the well-being of the older employee. Sad to say I will not be coming here again.. but they really need to look into training their staff on what is harassment. read more