My go to place.. The BEST customer service. Many businesses should learn from these ppl. Everything…read moreyou need right here & if they don't have it they will get it for you. VERY FRIENDLY & VERY good prices. I highly recommend it here. Clean & very organized. Trust me, once you come here you'll not want to go to another

From the owner: PuffCity is a unique one stop smoke shop offering consumers the opportunity to purchase a large…read moreselection of premium cigars, vapes, ejuices, e-cigarettes, glasses, CBD, Kratom, hookah tobacco and equipment, cigarettes and related accessories. You can roll your own tobacco in our store. By offering a wide range of products that appeal to various age groups, the business sets itself apart from convenience stores and other retail smoke shops. Everything and anything that a smoker may need can be found at PuffCity. Stop by to get great prices on your smoking needs. We are in Rochelle Park, NJ

I've been to this location twice. The first time in January, I had a great experience with a guy,…read moredon't remember his name unfortunately. He was very knowledgeable and made me feel very comfortable with my purchase. He answered every question I had about CBD without any hesitation and with so much confidence. The CBD oil I bought has given me good results. I went back this past weekend to get a refill and possibly increase the dosage of the CBD oil and this time it was a female employee. Smh, she knew nothing. I asked her for her recommendations and she basically read off the bottles to compare and didn't tell me anything that wasn't already on them. She literally told me one bottle had avocado oil and the other didn't(which I read myself) but couldn't tell me how that makes a difference. She couldn't explain why 750ml was more effective and expensive. And the difference between CBD and CBG. I ended up just getting the same bottle I had before. I don't understand why she works there and has no knowledge about the products. Since then I have made it my business to research and learn more but it would of been convenient and appreciated had she known.

I had a very good experience here. The gentleman at the counter was very helpful with answering any…read morequestions we had about cleaning pipes and which ones were best to use. I liked his honesty about the products for sales and his ability to add his personal options on certain topics we spoke about. They have plenty of options to choose from as well. Parking is minimal because it's located in a small lot right off of route 17 south. Other than that this place was great. Come here for all your smoking needs.

I want to leave a one-star review for this place because the owner smokes marijuana and treats…read morecustomers very poorly, using offensive language. She was extremely disrespectful, kicked me out, and I will never return due to her lack of professionalism. She was smoking, and just because I had my dog with me on a leash, she spoke to me terribly and threw me out using foul language. I do not recommend this place at all.

I actually called this retail establishment and wanted to rectify the situation. But the owner…read morecontinued to use explicit language and put me down to the point of disrespect. Apparently, a business owner can be disrespectful and ruthless to a customer. The owner has no class or integrity and has no right to speak to any person in that fashion.

Location is a secret treasure, staff is friendly knowledgeable, honest and have a great variation…read moreof products/ devices for your smoking/vaping needs :)

Best place to go if you want to feel comfortable about what product your buying Lisa was very…read morehelpful and knowledgeable. They have all types of vapes but what won me over was the wide variety of CBD products she offers this is my go to spot if you ever wanted to get into CBD but don't know enough about it look no further this is the spot !!

I'm honestly still in shock over what happened with the manager, Gabby. For a long time she had…read morealways been polite to me, but during a recent phone call she completely lost control -- cursing me out, calling me names, and even challenging me to fight her in the parking lot. I've never been spoken to like that in my life, especially by someone representing a business. The situation only escalated when Gabby went out of her way to call me back later from her personal phone -- clearly not the store line -- and threatened to have her "boys" come after me, my husband, and even my 9-year-old son. Threatening a child is beyond inexcusable. I don't know if she was just trying to intimidate me or if I should genuinely be fearful for my family's safety, but either way it's completely unacceptable. On top of that, I've personally witnessed questionable activity at this shop, which makes her behavior even more concerning. Customers should feel safe and respected when they interact with a business, and this was the exact opposite. I would never recommend this place to anyone.

Hands down the best smoke shop In the area . They have an excellent selection on vapes and nicotine…read moreproducts . The glass section is phenomenal, they have great quality brand name pieces at a great price .The store is kept pristinely clean . Don't even get me started on the staff ! Some of the best help I've ever received in a shop like this , everybody is extremely knowledgeable & friendly especially the new girl ...I want to say her name is Joyce? She's great & always recommends the best products !!! All in all, I recommend stopping in when you get a chance . Great quality , great prices and top notch customer service

Small shop but lots of different juices and options. Super friendly and helpful especially if you…read morewant to look for new flavors or if you're new to vaping. Plenty of room to sit and relax, a great playlist of tunes, and a free hotdog with your receipt. :) Seriously, newbies to vaping are more than welcome here. You won't be disappointed or overwhelmed. If you need help switching out a filter or the juice you'd bought is too strong or weak, this place is more than helpful!

Just went in to the shop for the first time. One of the owners was there, and was unbelievably…read morehelpful. I plan on going here from now on!

They sell expired merchandise. Point blank period…read more So I went there February 5, 2020 to buy hookah flavor and didn't realize to look at the date bc I would never think items would be expired let alone expired from oct 2019. So anyway I got hookah flavor and when I got home I realized it was expired.. No business that sells anything expired whether it's food or anything inhaled or consumed should he open and I'm pretty sure this violates regulation in many ways.

Cool place to go for your smoke needs. They are now open on Sunday. The employees there are funny…read moreAF.

Don't buy here, terrible attitude, prices are out of mind, there's no returning policy for products…read moresuch as batteries (not vapes)

The Vape Salon is a small, neighborhood vape and smoke shop that opened around six months or so…read moreago. The first time I went (about two months ago), the clerk was very knowledgeable, gave me specific details about the various choices of batteries I was looking at, etc. My second time going was yesterday, I walked in and was greeted by a young woman, no older than 19. I told her what I needed-she looked at me with a blank stare, then said "I don't know what those are. You can look over here and tell me if you see what you are describing"....ok, that's kind of your job , though. Just completely clueless. I was actually showing her what I was looking for and the differences between what I needed and all the others. It's very poor customer service when the customer has to literally explain the products in the store to the staff. The prices are fair, and they have a nice selection of pipes as well as vaping stuff. But if you're going to hire a young pretty girl as one of your your sales staff because you think it'll bring in business-at least train her in your products!!!

One of the best shop in north jersey. Very nice people. They got all u need for smoke.read more

High end place to check out. They have all what you need. The guys were helpful and did know what…read morethey talk about. I strongly recommend it

Beautiful Shop ! Great Customer Service ! Also have points system where you can get discounts after…read moreX number of purchases. All your smoke needs literally! Can't forget stays open late !