While I appreciate the friendly demeanor of the front desk staff and the overall appearance of the facility, I was quite disappointed with the level of care my dog received during his stay.
First, I noticed that the space seemed too small for the number of dogs present. There was only one employee overseeing both the small and large dog areas, but she spent most of her time in the big dog area. Unfortunately, the small dogs were largely unattended, and the employee only went into the small dog area to clean up after pee or poop. This left the smaller dogs, including my own, without adequate supervision for extended periods.
More concerning was the behavior of the staff member responsible for overseeing the dogs. It was clear to me that she did not have much care or concern for the animals. I observed her taking a couple of naps, ignoring the dogs, and even holding a small dog up in the air with one hand as if it were a toy. At one point, she removed all the small dogs from their designated area but left my 20-pound dog alone, only to later let in the larger dogs to share the same space. I have video evidence of all these. My dog was visibly stressed throughout the entire stay, his discomfort was evident. My recommendation to dog parents, always watch the cameras! and don't go with the look if the facility. read more
