Started Mediacom May 2019 with the promise of fast ISP at a competitive price. Turned out slower…read morethan DSL and price doubled. Discontinued Mediacom in October 2019 and delivered modem to Grand Rapids Minnesota Mediacom office. I met the most arrogant rude office person that I have had to deal with for a long time. I am retired, but when I was still working, my company and I would fire a representative this in a heartbeat. Sorry Mediacom, you did not in any way live up to your promise. Ex-Customer

We live in an area where are options are very limited. We had KMTelecom Wild Blue internet for…read morealmost ten years before their residential accounts were bought out by Northland Connect. With KmTelecom we had good customer service and tech support and the signal strength was usually up where it was supposed to be for what we paid for. Since having Northland Connect I spend my time calling the billing office which nobody ever answers and I have to leave a message that almost always never gets a return call. When I call tech support, weekly now, I hear the same excuses of satellite issues, outages or weather. If I have a good tech person then they put me on hold and then come back in a few minutes with our speed raised up saying they "put my account on a different and less congested beam to the satellite". The speed may last for a half hour and starts to drop again. I believe that they throttle back our service every chance they get until I call and complain. This company sucks! I'm currently looking for a different provider, but there are few companies to choose from that offer satellite internet service.

Was a customer for several years. And, I was recently upgraded to their latest and greatest. Trust…read moreme, latest and greatest meant the worst possible service one could possibly have. Tried over the course of several months to get resolution for bad connectivity and at times no connectivity at all. I was confronted by amateurs for tech help, management that was unresponsive to problems, and a totally unprofessional operation. When I finally had enough and cancelled my service they try to beat me about the head and shoulders with my "unfulfilled contract". As far as I am concerned they voided my contract by not fulfilling their end of the bargain. Too expensive to mess around with for substandard service. Do without before you sign up with these people. Trust me they are terrible and there are lots out there to compare them too, and they come out to be the worst of the worst.

I have never written a Yelp review before. When I first talked with an agent on the phone to set…read moreup internet service, I was quoted a certain price for the 20 Mbps internet service. When the technician set up my service, it was only achieving ~9 Mbps. I contacted customer support and was told that if I wanted 20 Mbps, I would have to pay $20 more. I was not pleased, but agreed to pay the extra $20 per month. However, I still was not reaching speeds of more than 10-11 Mbps. I called customer support and they explained that sometimes in rural areas that is the best speed they can achieve. This was the second time I was promised something that wasn't true (#1 - bait and switch pricing scheme, #2 - promising a customer that you offer 20 Mbps in the area when you do not). I cancelled my service and returned my cable modem to Crosslake Communications within hours of installation. [Follow-up] Literally within 5 minutes of posting a negative Yelp review, I received a call from Pam at Crosslake Communications. She was gracious, conscientious and helpful. She was empathetic and apologetic. She has transformed my opinion of Crosslake Communications.

I want to shout out my gratitude to Crosslake Communications' competent and patient staff. The…read moreincreased demand caused by the Covid-19 inspired migration North that would test the resources of any organization. I appreciate the gracious and creative way my questions are answered. Everyone seems to keep their sense of humor while working hard. What a great team!

I have a cabin on the north end of Lake Vermilion, which has few options of service…read more Back six years ago when we started with Access my needs for fast reliable internet was not needed, so you just accepted it. Now that my needs have changed it is very difficult to maintain a good signal for any length of time. I have called many times, but it seems to fall on deaf ears. I would not recommend. Gary B.

This was one of the few internet options offered at our cabin on Lake Vermilion. After doing some…read moreresearch I decided that using the wi-fi option with Access was the best option. There is a tower a couple miles away and they put a little antenna on the outside of the house to hit the tower for internet. Pretty simple concept and it has worked for the last 7 years. The internet is fine when the weather is good. However, during and after large storms in the summer the internet could be out 1-2 days. This is a cabin so for mediocre internet was good enough since the price was right. But with technology changing and phones using wi-fi, web cams and my thermostat being tied to the internet I needed a more reliable option. So I started looking for a more reliable option and found a cable/phone company (wired) now offers internet to my location at a much faster speed. I had until recently been a customer with them since 2009, but will never go back to this company.

the local installers are junk and the corp customer service stinks. contacted direct to install…read moresystem (remove current DISH due to lack of local channel fight) scheduled on 9/17 for install on 10/5, received email confirmation and text confirmation day before install and then install day came and went with no show or call or email. called customer service and the said they had no record of order WOW lady wrote up new order while being very nice while I was hot (took 25 minutes to get to a human in the first place) said she'd have them out next morning and give us a gift card. appt per email and account login was for 8-12 and guess what, no show no call no email. I went to wedding alone so someone was home and guy showed up at 2pm. told my husband could not install satellite dish on same post current satellite is , called his office they said it could, argued with my husband (who designs and engineers TV and audio systems for auditoriums and arenas nationwide) said he'd have to put on house (metal roof and surrounded by 50-80 pine trees) so my husband finally told him to get off the property. at this time we have not heard anything from direct despite msgs left to customer service lady's direct phone number. this entire experience is unacceptable. Satellite TV is the best option for us that live in the woods in northern MN. there is no cell or internet service so no streaming or internet based TV

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