Noah provided exceptional service. if you ever have trouble working with this company and you need…read moresomeone who listens to you and tries to meet your needs, ask for Noah. He is the man!

I stopped by to trade my phone in, the employee told me that he wouldn't be able to help me today…read morebecause they close in 15 minutes. Thats some amazing customer service if I say so myself. I couldn't believe it. in my industry when a customer is there to spend money or has concern you do what it takes to make sure that said person has been taken care of. He let me walk out the door, I'll never be back and truth be told I will probably just switch my phone carrier. Great Job Guys. keep up the fantastic work, I'm for certain that's the model Verizon want to be the face of their company.

I need just phone service in a nursing home for my mother…read moreHaving a wired phone near her is important, as navigating a cell phone has become difficult. They get lost, turned off, and the charger gets lost. I was shocked to find the price to be $43 / month for just phone service. That seems very high, unlimited phone calls on her cell are only $17 / month. Is there a better provided in South Ft. Wayne IN?

Complete garbage customer service, just like everyone else says…read more Of course connections drop, but it's the people that answer the phone on the company-side that determine whether or not someone remains a customer or not. Not to mention they installed my ONN box across the street from my house, on a telephone pole, in a way that made it protrude into the street. Vehicles would often sideswipe it and knock out my connection for WEEKS until a repair rep could get out. And they still billed me like I had internet the full month, despite the fact that I lost money since I work from home.

You'd think a company with ZERO 5 star and ZERO 4 star reviews would think, hmm... maybe we should…read morebreak the cycle, make SOMEONE like us. Your company is trash. Whoever owns this franchise is so pleased he got daddy's money so he never has to use his brain cells in the real world to make anything, just buy into a plug n play business like a car wash. Idiot. My WiFi went out yesterday, talked to an agent for FOUR HOURS because they couldn't figure out why it looked fine on their end and not mine. FINE, SEND AN AGENT! Lazy customer service, lazy business owner, hope his parenting isn't as lazy or his kids will be strung out and his wife will leave him for being lazy somewhere else. Get. It. Together. You should not be wasting peoples time. Some of us value it, and would happily pay MORE for another service that wastes less of our time.

sooo many issues w/Xfinity/comcast most recent was the…read moreidiots that buried an unnecessary cable thru the MIDDLE OF MY YARD!!!! Funny thing I requested they bury a 3' section of existing cable that surfaced thru the clay. Instead they dig thru my back yard right thry the middle, AND LEFT THE OBVIOUS ORANGE CABLE I NEEDED BURIED!!!!! Ft Wayne downtown manager was to call me A week and a half ago....no call. There is significant property damage that could have been avoided. I asked to be home on the order but OF COURSE THEY IGNORED THAT TOO. Khoi stopped by to help and said FOR SURE I would hear from the manage. Disgusting/non existent work ethic must be a requirement to work there

If I could give negative stars, I would. I'm a 21-year-old college student and first-time…read morehomeowner, and unfortunately Mercury Broadband was the only internet option in my area. From the very beginning, the entire process was shady and exhausting. They originally quoted me nearly $200 for installation plus a $70 monthly plan. When I refused, suddenly the installation fee was waived and they "discovered" a $55 plan. That bait-and-switch alone should have been my warning. I scheduled installation for July 3, 2025. On that day, their team not only harassed me with twelve separate phone calls despite already texting with me (I am hard of hearing and had made that clear), but they also damaged my property. They drilled straight through my brand-new $500 headboard without ever mentioning it, leaving me to discover the hole later when I rearranged my furniture. They saw exactly what they had done, walked into my bedroom, and never said a word. Completely unacceptable. After installation, they told me someone would call to set up autopay over the holiday weekend. That call never came. Instead, on July 7th, 2025, I received an emailed invoice with a $60 late fee already attached. I provided them with proof of the texts from their own installer promising that call, and still they refused to remove the charge. I refused to pay for their error. By July 15th, after receiving my fourth inflated invoice totaling $115, I requested a disconnection and uninstall. Instead of closing my account, they sent me another bill -- this time for $1,200 for "equipment" I tried scheduling for them to come pick up. At that point I involved my family's attorney, who helped me send a final dispute, which is attached in the photos below. It wasn't until August 13th that Mercury finally responded and sent a corrected invoice. This company lies, damages property, ignores legal protections, and invents charges out of thin air. They are scammers, and I would strongly warn anyone considering them to stay far away. Thankfully there are now 3 other fiber optic providers in my region, and I will be switching within the next few days...

They are expensive and always have times that it pauses. Then if you are late, you have to pay that…read moremonth, then an extra month, and a late fee. Then the whole time they had the wrong lot number down for our account. That made disconnecting, frustrating. First day they said they would be out, didn't show. Second day, I had to call twice to finally figure out what was going on. They went to the wrong lot. They need to fix their communication among the different departments

The service is constantly out, and we generally are not given any information whatsoever as to when…read morethe Internet will be back. There's been 3 major outages in the last 2 months alone! Not sure what's going on, but I hope you can figure it out.

I would leave zero stars if I could. This business has the absolute worst customer service I have…read moreever encountered. We have been out of internet for 4 days. After running a diagnostic test they determined our antenna is bad. We have repeatedly call and left messages with no one ever calling us back. And on the off chance that the call is answered the receptionist always says "oh I'm sorry I forgot to call you back and I'll be in touch once I hear from the owner or a technician." It never happens. They have not reached out even 1 time to fix this issue. It is now the weekend, we will be without internet for 6 days. This is complete BS and I have never had this experience with any internet service we have used. I am about to file a complaint with the BBB, because I can bet on everything that they will 100% still charge us the full amount for this month. They should have sent out a technician the first day we had issues. I think I've been pretty patient the first 3 days but I am beyond angry now, this is completely unacceptable.