My 84 yr old father-in-in-law has been in dispute with WOW for 9 months--since May of 2020. WOW…read morecable service stopped suddenly around May 8 during COVID crisis. There was no response from WOW on phone calls, email or visits to their (suddenly abandoned) office in Dothan. We returned the equipment, and sent a letter cancelling service and requesting a refund of the May prepayment. Instead, WOW continued to bill my father-in-law for ongoing service. After months of trying and after 3+ hours waiting on the phone, we finally talked to a customer service rep in the summer. He said the issue was taken care of. Nevertheless, WOW has not refunded the prepayment and continued to bill. This is the worst customer service we have ever received.

Best wifi and cheap! Won't switch ever again, very understanding provider too, definitely recommend…read morethem

While Comcast is most likely only one of two choices for business internet service on the the south…read moreside of Lake Seminole in Jackson County, Florida, flexibility is not one of their strong points. Heaven forbid if ur out of town all week for work on the road and need to speak to someone about billing on the weekend. Today I set up automatic payments with the app on my phone to make sure they r paid in a timely manner each month. Even with that, Comcast dictates what day it charges to your credit card! More than 2 weeks earlier than the due date on the bill! Way to go Comcast! Whatever is convenient for U!

Horrible customer service. I had an appointment for 3/21 and the tech was a no call no show. And…read morewhen I contacted spectrum they told me that the appointment was for 3/22. It is writing that the appointment was for 3/21. I had it confirmed. I pay my bill. In fact I have over paid and have a credit of over 100 dollars. These people pass your call on quickly and pass the chats quickly. No desire to fix the issue. I guess they are paid by each call and timed They still have not corrected their error and instead keep saying well it was misspoken. I have it in writing three times. Horrible service. I do not recommend at all.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 3525 Ross Clark Circle. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Dothan Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Customer service here is terrible! Very rude and not willing to work with us. Went in to add a line…read moreto my account and purchase the new Iphone 16. They acted like it was an inconvenience for them to have to work. So, we left to purchase from the TCC private verizon in Dothan and they were more than willing to help and we successfully purchased the phone and accessories. Now today we went back to this Corporate store on Ross Clark Circle again for an issue we were having with the charger and and explained what was happening. We were then very rudely asked " What do you want us to do about it?". Being overall very discussed while maintaining my cool said nothing and we left. We went back to the TCC on HWY 84 and again they were very welcoming and took the time to help us. We needed a new box and we bought it. Needless to say, take all your verizon business to the TCC and not here. Only giving 1 star because I have to. I would never recommend this store to anyone!

Transparency these people had no effort made at all to tell me how exorbitant my first and second…read morebill would be. I'm just through with Verizon especially this store got enrolled in the most expensive plan, not even telling me but enrolled in the most expensive plan that Verizon had there is no way that I will do business with this store again and unfortunately, I have to go back for service on my phone. Luckily, she did include the insurance in the most expensive plan. She enrolled me in, not a happy camper not a happy customer as far as customer service goes I would not even write this with one star

Received excellent customer service from Ernestine…read more Excellent customer service Peaceful and quiet environment Rapid customer service Friendly employees

I moved to cottonwood rd few months ago.. i had very bad experience with Xfinity. They keep running…read moreme around saying my area is available for interent. so when they arrived and they told me that it wasnt available so i asked them ok can i just use basic cable with DVR and they said yes so they gave me box for it and guess what DVR isnt working so i called them and they said sorry they gave us wrong box and will send it to me so i waited for week for it and guess what they never arrived so i called them.. they said ill send it .. i told them forget it i want to cancel it and use just streaming only with other company so they canceled it and told me that they will send a box to return it to them ... but they never sent me a box and guess what they charged me over 200 dollars for not returning a box to them! I told them i still hasnt recieved a shipping box over the phone ... they are soo unreal.. I wish i can go back to wow which it isnt available in our new area sooo sad

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From the owner: We specialize in website design and Internet marketing for both small and mid-sized companies. We…read moreprovide search optimization, landing page optimization, social marketing, and internet marketing solutions for political campaigns.