BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE!
If you are moving and need a trustworthy company to move your furniture safely, you are taking a chance with this company. My wife and I needed a reputable company to entrust delivery of our nice expensive leather furniture and wood furniture to our new home. In the interest of transparency, I will let you know that we did have to move up the date of our move which they were able to accommodate. We also asked the movers to move our furniture as fast as possible as the new owners of our house decided that they wanted us out quickly and did not give us much choice. The guys moving the furniture were up for the challenge and they were able to load the POD fairly quick. After the POD was loaded, they asked us to sign paperwork stating that everything was completed satisfactorily. The problem with this is that the POD was loaded and we could not inspect it to be sure but we signed anyway out of trust that they did the job promised.
Once we moved and used this company again to unload everything, we started to see the absolute carelessness in which they loaded everything. Leather furniture was ripped and tables and chairs and other wood furniture was chipped and pieces broken off. We took pictures and sent them to Wesley, the owner. He came out the next day to inspect and stated that it was not their fault because we rushed his guys to move everything out of the old house. The problem wit that is that the movers should not just neglect to wrap things and carefully place things in the POD just because they were asked to move things a little faster than normal. After my conversation with Wesley, he did agree to make repairs on the furniture and an agreement was made.
Wesley did "repair" some of the wood furniture. By repair, I mean used a colored wood marker to color in the chips and other issues. I was not going to make a big deal out of this because we were really concerned more with the leather furniture. After many attempts to contact Wesley about the leather, he stated that he would send our pictures to his upholstery person to obtain a quote. That is the last we ever heard from him. We called and texted many times to find out where we were at in the process. Wesley would not reply to any of our calls or texts. We then contacted his upholstery guy directly, who advised us that Wesley had stated that a lot of the damage was not done by his company and that he would not be repairing our furniture. Wesley did not even have the common decency to contact us directly to tell us this, he just went silent and appeared to ignore us completely. It's been well over a month and we still have not heard anything from him. Great business owner, huh? He told me from the beginning how important his customers are to him yet he can't contact us directly to discuss his reasoning behind not repairing any of our furniture.
Wesley is not a man of his word and he seems very honorable when you speak to him but looks can be deceiving. We are now left with very nice, expensive furniture with rips and tears with no recourse other than to warn other people to be very cautious if you are even thinking about using this company. read more
