Another good store with a tight parking lot that can't be helped. The staff is knowledgeable, friendly and don't push too hard on the up sales. I had vehicle of mine that needed the tires rotated. Simple easy rotation, however they failed one important detail, making sure all tires are properly adjusted. That failure to pay attention to detail regarding tires when that's what you sell to the public is inexcusable. Good quality tires with a reasonable price and with the proper air they should last a long time. read more

I am writing to file a formal complaint regarding a very disappointing and stressful experience at the Discount Tire location on Ina Road and Thornydale. I dropped off my car to have two new tires replaced and planned to pick it up later. About an hour later, I received a call informing me that the tire replacement was finished, but I was also told that one of the employees accidentally backed my car into another vehicle, when I would ask for the camera footage and they said they don't have camera installed, I found very hard to believe because they remodel the whole building. I was asked to come back to discuss insurance, and I was led to believe the damage was minor. However, when I arrived and saw my car in person, the damage was clearly not minor. I am extremely concerned about how such significant damage could occur simply from backing the car out after a tire replacement. While the staff offered apologies, that does not change the fact that I came in only for tire service and now must deal with vehicle repairs, insurance, time loss, and major inconvenience. Despite the situation, I was still required to pay for the tires, and no compensation, courtesy service, or goodwill gesture was offered. This experience has completely changed my opinion of Discount Tire. I was a loyal customer and a big fan of the company, but this incident was handled very poorly and has caused unnecessary stress and inconvenience. I am sharing this complaint to request accountability and to warn others to be very careful when leaving their vehicles at this location. read more

Discount Tire - Tires Near Me - Tucson, Arizona

Quickest replacements around. Speechless experience and beyond satisfied. They are living proof of their mission "To be the BEST!". Never seen a more proactive work environment. No one is ever doing nothing. There is constant work being done and it's being done at high quality. They will ensure you leave safely and with complete and utter peace of mind. Shout out to Thaddeus bro should be manager of all Discount Tires. Please get this guy a raise. PLEASE! read more

Showed up early on advice of person I spoke with day before. I just needed a tire rotation. It was only $40 since I hadn't purchased my tires there. Only because they didn't have what we needed. There were 5 people in front of me because they had appointments. I was in & out within an hour of them opening. Great service. read more

Discount Tire - Looking through the window.... Is it 8am yet? - Tires Near Me - Tucson, Arizona

Pulled up for a tire check and waited over 10 minutes with no one coming out. It was the middle of the day and very hot, and no one even acknowledged us. Poor service and a waste of time. read more

Connor has some of the best customer service I've ever experienced He was extremely attentive and knowledgeable. give that man a raise!

Extremely Bad Customer Service A manager that does not care My tire started leaking after 2 days Appointments- Don't bother with one! They will take walk ins before you I purchased 4 tires, $1100 + For tires and alignment At Discount Tire, 3960 W Ina Rd, Tucson Two days later one of the tires had a a slow leak. I took it back for replacement. They didn't have stock so I had to go back the next day. Reluctantly they replaced it but told me they would not do it again No apology about giving me a defective tire or the inconvenience of having to back x2 because they didn't have stock! Just argued over I wanting a replacement Today, I went back to replace the leaky tire. I got there at 9:35 thinking that maybe they could take me sooner than my 10:15 appointment. The place was not busy. See photo. There was 2 open spots in their shop and Very few cars in their parking lot. They took all the walk-in's and left me wait until my appointment time at 10:15. They did not want to replace the leaky tire and because of that, they made me sit and wait for 45 mins. I've always got my tires here but not anymore. Do yourself a favor and peace of mind, go elsewhere for your tires. This particular location at 3960 W Ina is not good. read more

Discount Tire - Empty shop - Tires Near Me - Tucson, Arizona

I called and talked to Cooper. He was very friendly and helpful. When I came in Cooper was busy with another customer so a guy named Alex came to help me so I didn't have to wait long. Alex saw that I came in on a flatbed tow truck with a piece of glass in my tire. He asked if I was waiting or dropping off. I told him I had nowhere to go since I'm from a little distance away. He said he would do his best to help me get in and out, course other people were infront of me that had to come first understandably. He worked quick for my check in and I got in and out faster then the expected eta. Very happy with the great service. Will come back again!!!! read more

Discount Tire - They saved my tired!!! - Tires Near Me - Tucson, Arizona

See all

This shop is always busy and I highly recommend making an appointment prior to coming! Parking is limited even with an appointment. The front desk associates are always kind and communicative and work to meet the needs of everyone in the store and on the phone. The tire prices are comparable to most other tire shops but the free balance and rotations are very helpful. I've ordered my tires online and shipped them to the store and that was easy and allowed me to get what I wanted. read more

They were able to rotate my tires as a walk in. The salesman thought would take an hour and a half to get to my car, but I was finished in less than an hour. I really appreciated their service. read more

Very courteous and prompt. They keep.\nThe air fact in my tire for free and always keep records for me on my tires , good

These guys are so awesome !! Super helpful, kind, and efficient. I had a very low tire that had a nail in it on the way home from work so I stopped in here at 530 not expecting to get help because of the time. (They close at 6 and had a lobby full of people). They were super nice, told me not too worry, and they'd take care of me. I was out of there by 645 and I felt so bad but they never acted annoyed or anything. Thank you so much for helping me out!! I'll def be back to buy tires when I need them. read more

Service went really fast. Staff is super helpful and friendly, great communication for every step the way.

Can't say enough about the customer service, especially from Thomas. Went in for a simple repair, they had an issue with the tire while trying to repair it, then they promptly made the situation right to ensure I was taken care of. I've been going to this location for years and I have never been disappointed. read more

Was very pleased with my experience today! I had a great clerk help me out with my tire change and he was super goofy and funny when helping me through the process! He made the whole process super easy and my truck got done super quick! The notification tracker was right on point as well! I would highly suggest this place! Receipt said Abel R D was my cashier! Thank you so much!! You were such a great person to be met with! They price match as well, which i found to be great! read more

Discount Tire - New front tires for $398.99 each. - Tires Near Me - Tucson, Arizona

See all

Went there this morning for air check young man stated that they open at 8 not an issue. He told me to proceed to the tire check area where I was patiently waiting. After a few minutes COLIN came outside and verbally attacked me staying they don't open til 8 and told me to move my car to the outside of the ring. I explained to him how the other guy told me to wait where I was. Colin was EXTEMELY unprofessional and shouldn't be working with the public. I suggest going anywhere but here they have other locations throughout Tucson that will treat you with respect and dignity. The manager at Ina needs to rethink why he would want someone employed there that runs the customers away. read more

Very poor service, we made an appointment for a simple rotation. Dropped off the car and we were told 45 minutes max. We went to lunch and returned after an hour. The car was still where we left it. When we bought it to their attention we we told it would be another hour. We asked for the keys and they said they would take it in next. 10 minutes later it was still in the parking lot. I complained again and asked for the keys. Once again I was told it would be next and only take 10 minutes. 20 minutes later and I am still here in the waiting room. read more

Reliable and professional, yet more expensive than I'd like to pay, good work done but the time to wait for it gets pretty ridiculous with how busy and short staffed they tend to be. read more

I had a flat tire on my trailer and I bought it in for repair. They fixed it for free and also gave me a price for a replacement. They were fast and service focused. I had another tire, the spare. Which was worn out but holding air fine. I came back and replaced that tire. The price was good and again the service was fast and friendly. read more

Poor communication, unorganized, do not meet schedule windows and are the priciest tire company in town.

I revoke my good review. My tire pressure is very low. I can't fill it myself at the gas station because I just had surgery on my index finger. Kinda need that finger to fill my tires with air. The line at discount tire to get your tire pressure checked was very long. I don't mind waiting. I will wait no problem. However, the technician in charge of filling and checking tire pressure today asked me to get out of line because he said that I was blocking the roadway, even though I was in line with all the other vehicles if the vehicles in front of me would have pulled up and not left so much space between them and the car in front of them several more cars would've fit in the discount tire parking lot, but the technician did not want to go ask them to pull up so instead asked me to return when there was more space in Line. Wow. if I was in a major roadway blocking traffic I would've completely understood. My car was halfway into the discount lot and halfway sticking out so I get it OK fine the cars that needed to get around me on that side street could've just gone around me. There was plenty of space and like I said if the other cars in front of me would've pulled up several more cars would've fit now the cars in the line in front of me there was about 8 feet of distance between each of those cars like they were not fully pulled up. There was clearly lots of room and I wonder why the technician didn't say hey can you pull up some more cars can fit in line. Trust me. The people on those cars would have pulled up, but it said he asked me to leave so OK bye I will never come back ever. You have lost a very loyal customer that always bragged about how amazing your tire service was, but I will not do so any longer. read more

Fast service friendly crew I get all my tires from them They will match Costco prices read more

A few weeks ago I stopped in to have tires aired. A tech told me I definitely needed tires rotated if not completely replaced. One was only 2 years old (replaced following damage in an accident) and he said it was in a good shape. The other 3 were looking worn. I made an appt to have them inspected. They were original to my 2018 car so I bought new ones. I was in and out (on a super busy Friday) within 75 minutes. Excellent explanation and resolution. Friendly and prompt customer service! read more

The staff here is very courteous. Because I made my appointment online, they were able to give me three new tires and balance and align my car within an hour. Great service. Important thing to note is making your appointment online and even buying your tires online cuts down your wait time immensely. read more

Bought a used car and needed some new tires before my road trip up north. They walked me through the different tire options that they had in stock and explained the tire ratings as well. Process was simple to drop off the car, go home, and come back to pick up the car. I did have a problem with my tire pressure sensor after getting the new tires. After calling them and explaining to them the problem, they took my car back in and fixed it. Awesome team, wonderful experience, and will return again! read more

Saw my car sit in parking lot for an hour as I waited in store while 2 other guests who arrived after me were helped and already out the door. After asking the desk personnel, my tires were done being changed 10 minutes later. Why did I have to ask before my car was taken back? read more

They failed to order my tire and wouldn't answer the phone forcing me to physically come into the shop after waiting for over a week. Then they lost my rim! They said they ordered one. After a week I called and no one answered. I came in and they said the rim was never ordered. They promised the rim was ordered this time. I'm still waiting. I should also mention I had a catastrophic blow out going 75 mph on the highway a week after they said my tire was fixed from a small leak. read more

Discount Tire - Blow out after they "fixed" my tire a week prior - Tires Near Me - Tucson, Arizona

See all

Thank you for the prompt hospitality. I had a small screw in my tire and they fixed it very fast on a Saturday. I appreciate it since I was in a time crunch and I had to get to Phoenix. Thank you again read more

I have 3 vehicles with discount tires on them. This would have been a 5 star review except, they feel it appropriate to supersede the manufactures recommendations on air pressure and increase the amount by 3 pounds. My last set of tires had to be replaced at half the expected life span and showed greater wear in the center of the tire. Do not let them add more air to the tires than the manufacture recommends, it can be costly and dangerous. The manufacture makes recommendations for a reason and should not to be superseded by Discount Tire. read more

Wow They wowed me Just stopped in for a tire rotation@8am 4th in line, no wait - sudden service Not only did the rotate, they rebalanced, aired and I was out in 15 minutes. Here's the kicker: the tires are OEM, came with the car and I didn't pay 1 cent for all that service Disclaimer: I have bought from this location in the past but never expected such stellar service. Definitely recommend over their Oro Valley store read more

Experience was great. I've used various locations during my driving lifetime. They stayed true to my appointment time. Didn't pressure me for upsell and I know from experience they will stand by me if I have any problems. read more

My favorite Discount Tire in all of Tucson. They make you feel like family. These guys are friendly, fast and very respectful. I love going to this location. The customer service is top notch. Len, the manager, always makes sure that I get what I need and stays within my budget. I worked with Raul, Giovanni and Isaac this time. All three are very personable and professional! read more

Discount Tire - Tires Near Me - Tucson, Arizona

Imagine this, it's 5:15 pm and your tire warning light comes on. You put some air in and check the tires. And, behold, to your horror the inside part of the tire is completely wore out. The steel braid is poking thru. The tire will not hold air for very long. You're panicked! Your day consists of a lot of driving. Plus, you drive your kids around. That means your vehicle must be safe at all times. You get on the phone and start searching frantically for a tire shop close and with a good deal. Tires are expensive. Most of us have too budget around the purchase of tires. Thankfully, you call the Discount Tire on Ina and Chad answers the phone. What luck! The day is saved!! Not only did Chad have the tires we needed and gave us an amazing deal. The crew at Discount had us in and out in no time. We couldn't be more thankful!! read more

Discount Tire - The guys are taking good care of my car. - Tires Near Me - Tucson, Arizona

See all

The customer service in this place is fantastic. Months ago I stoped in at discount tire and unfortunately they were able to find the brand of tire that I was looking for, but they did everything they possibly could to help. I promised them that if I ever needed anything else I would come back. Today I had to come back for two new tires and they continue to impress me with their costumer service. Thank you Carlos C! Will always come here for my tire needs. read more

I want to start by saying that two employees are the reason this location got 4 stars instead of two! I had a flat tire and this was the closest location to where I noticed it. This location is a good 45+ minutes from my house. When I first arrived there was a gentleman outside checking people in, he was nice enough, he told me there was a 3+ hour wait, and that I would not be able to leave while I was waiting which is crappy. I asked if they could just throw my spare on and he said the wait time was the same. I asked if I could put my own spare on where I was parked and was told no. I called my husband who said to ask if they could air up my tire. I spoke to a different gentleman who said I could go get in line to have air put in my tire. I got in line behind four other people and waited a good amount of time. Once I got to the air station the guy (Kade) said he couldn't fill my tire, it was too low so the machine won't do it. Now I'm beyond frustrated. The gentleman told me in could be done when it couldn't!! I explained to Kade the situation and he had me park while he ran inside. He told me they couldn't move me up in line to fix my tire but that they would throw my spare on quick. I almost cried. I wanted to hug him I was so appreciative but there is a pandemic, so I didn't. Brandon had me pull in to a bay and within 5 minutes, give or take, I was on my way! They were friendly, knowledgeable about my special rims, and incredibly helpful. My initial feels were a two star review because they were unhelpful and I couldn't leave but Brandon and Kade saved the day!! I love knowing there are good people left in this world that will triage a situation and act accordingly. So grateful for those two guys. read more

Love their free air check too. Purchasing using their credit card with special financing made it easy to get rims wheels and tires together!

I typically review restaurants, and realized, I need to review Discount Tire. I've done business with Discount for many years, and have always had great service. I really want to call out Thomas and Jose at this location. With working from home, and not much driving, sure enough, my tires developed dry rot. Jose went out of his way to get me a great deal on the new tires I needed. He made an appointment for me to come in on a Saturday to have them installed. I showed up early, but Thomas took my car in right when it was supposed to go, and they were done in under 20 minutes, even though the shop was fairly busy. No hassles, no bait and switch. Just fantastic customer service. Thank you Jose and Thomas. You're why I keep coming back to Discount Tire. Five Stars! read more

All discount tires are excellent. I have always gotten my tires there. I have been going to Discount tires since my military days

Was overall good , pricey but good! I had to wait with appointment about 1.5 hours. No coffee this time @ waiting room. read more

I came in with a tire light that kept coming on. There was a long line ahead of me and so I ended up waiting an hour (I wandered over to Bookmans down the road) but when I came back they had bad news. My tire had a nail in the shoulder and it couldn't be fixed without getting a new tire. The tire in question was only 5 months old and had been purchased from a shop down in Benson -- after a different blow out. I was livid and called the shop in Benson, who ended up giving me a number to a corporate warranty place. But that warranty place wouldn't talk to me, they only wanted to speak with an employee at Discount Tire. Luckily for me the team took time out of their day to have someone call on my behalf. I ended up getting the tire replaced for free (I did have to pay installation and new road hazard fees). All in all I was at Discount Tire for 3 hours that day, maybe a bit more. But they took the time to get my tire fixed and help navigate the issue of needing it replaced under a warranty. They'll have my service from now on. read more