Be AWARE!!! N They don't deserve one star. Taking advantage of women! My 2023 Escalade was taken on emergency after hitting a pothole on NW military. I was with my 11month old child and needed to get help immediately and discount was closer to tow and get an appointment vs to the Cadillac dealership. I regret that decision!
They inspected all tires and rims to make sure it was safe to drive. They ensured that they did everything to make sure my truck was safe to drive! They showed them To me, even asked me to come to the garage to show me. When they put one of the wheels back on, the dented my car. When they put the rim in my trunk, the rim was not protected and it scratched up the inside of my tail gate. The original tire replacement was the back rear tire.
Prior to realizing this damage, When it came time to pick up my car, they drove my car up opened the door and rushed me to leave. The dent was on the driver side and they made sure I didnt see it. The door was opened by them,
And the damage was covered.My son was already irritable after waiting hours after the second appointment (when they finally installed the new tire.) I got home and later my husband noticed the dent, with a clear as day hand print on the white vehicle from an associate. I drove it back the next day, and the store took full responsibility for it. Joey, and his manager. They advised me to contact claims department as damages were out of their hands. So that's what I did. Over a month later of conversing with them after providing all
Documents and photos with evidence, the claims department wasted my time.
The store denied all damages to their claims department. They had two different stories to my face vs their claims department. The whole scenario was just so unfortunate. I would never recommend, even on emergency to have your car serviced there.
My parents have over 6 vehicles, and they have been customers for decades. The customer service is awful and they will tell you anything just to get you to spend thousands on new tires.
I will NEVER give them my business again. Awful situation. It will cost me more to hire an attorney rather than repairing the damage myself. If I let this go, they will just continue to treat other customers like this. More and more damaged vehicles.
Corporate companies like this have enough money to screw over clients. They don't care.
Send your cars to your dealers, not this discount company. Your car will have to be a 'discounted' re sale after they're done with it.
I'm expecting a snarky response back from their store. read more