It's true that it gets a bit hectic and crowded in the lobby of this establishment. However, making an appointment really made a difference for me. My tires felt weird like they were vibrating after taking my truck to Toyota of Gallatin for its first ever tire rotation. Turns out each tire was off by over an ounce. These guys got me fixed up and I'm so grateful my baby is rolling smooth again. Huge shoutout to Sergio who went above and beyond. I'll def be buying my first tire set here when it's time! read more

Easy and simple no fuzz no moss. This place is efficient, with very friendly costumer service and competitive prices. Is important to mention " appoints are a most if you don't want to be there for hours' and if you do just drop the car with them and they will call you when they are done. They provide cold water in the waiting seating area. Also they have air check for all costumers you just need to follow directions for the line. This Discount Tire offers a variety of services, including: New tire and rim sales Tire installation and rotation Balancing Flat repair Free air pressure checks They stock various popular tire and wheel brands. They also offer the option to order and install any tire and rim combination that suits your vehicle type (car, SUV, or truck). You can schedule an appointment or simply walk in for service. The store has a 4.4-star rating based on 996 user reviews. Free services include TPMS rebuild kit or valve stems at installation, rotations and rebalances (for the life of the tires), flat tire repair, tire inspection, air checks, and tread depth checks. The store is also EV qualified to service electric vehicles. Discount Tire store is located in Madison, TN at the following address: Discount Tire: 2356 Gallatin Pike N, Madison, TN 37115. The store is adjacent to Route 386 (Vietnam Veterans Boulevard), at Riverchase Boulevard, near the Rivergate Mall. read more

No counter help and 6 people waiting to be serviced. I was lucky to have made an appointment and was able to check in online.

Tire prices are reasonable. Good service and after sale care is great. Location is easy to find.

I visited Discount Tire in Madison to have a punctured tire repaired. While the repair itself was completed successfully and Hayden was polite throughout the interaction, the overall customer experience left me uncomfortable. During check-in, I was asked several personal questions that felt unrelated to having a tire repaired, including questions about where I lived, whether the vehicle belonged to me or my husband, and details about how I use the car. While I understand friendly conversation is part of customer service, the amount of personal questioning felt excessive and invasive. I was also subjected to repeated sales pitches throughout the visit. In addition to being offered various store services, I was encouraged to consider a ceramic coating service for my vehicle that was apparently part of the employee's personal detailing business. I came in for a tire repair and felt like I spent more time being sold additional products and services than discussing the repair itself. The final checkout process was particularly frustrating. The tire certificates were initially presented in a way that made them sound like they were included with the service, only for the additional cost to be explained later. By that point, I was ready to pay and leave, but the sales discussion continued longer than necessary. Overall, the staff was courteous, and the repair was completed, but the combination of invasive personal questions and persistent upselling made what should have been a straightforward tire repair feel uncomfortable and unnecessarily stressful. read more

Thanks for wasting my time Brett! Called this location and asked how long the wait is and if I should make an appointment for a simple tire change on one single tire. I was told "no just come on in there's no one in line!" Well I drive there and there's about 5 people in line in front of me and I stood there for 20 min to be told it'll be a couple hours to patch a screw in my tire. What a joke and waste of time. I even asked to make an appointment and was told it was unnecessary. Just care about packing people in and getting money not actually giving a s*** about time management or how your paying customers are spending time and money there. The best part was they didn't have the tire needed and I had to call from the air filling line just to get someone to take 30 seconds to do a "free air check". What a joke and waste of time. read more

Last February, I went to this location and was totally ignored for a long time before leaving. (See review from 2/25) After that, I went to the Gallatin location and was treated like Royalty, and I bought a set of Michelin tires. Now in November, I thought I'd try again, as this is near where I live. This time I only needed a tire rotation. I got there around 9 am. I was second in line. The couple in front of me were greeted and served. I stood for 10 minutes without contact. 2 employees were helping other customers. Lance was giving prices on a phone call. A guy in a black shirt was typing away on the keyboard at another desk. And there I stood. After 10 minutes, I turned to the man behind me and said, "You're next." And I left. Once again, ignored. I'm beginning to think there is a portal that makes me invisible when I enter the building. I'll head back to Gallatin when I have a spare minute and get super service. If you want to waste time and be ignored? Go to Madison! read more

We got in my SUV to take my son to an important test. Of coarse my SUV alerted me something was wrong with the pressure in my tire. I pulled up to Discount tire to have them check air and explained the issue. Christian found a nail in my tire. He told me to go inside. I explained to him about the test. He instantly started helping me. It was so appreciated. What a great guy. And I would highly recommended this place to anyone. Had me on the road in 20mins. Thank you Christian and Discount tire GREAT SERVICE!! read more

Easy to set up appointment after an accident and they honored our certificate and gave us a great deal. We've bought out tires there for years and will keep on. read more

Over the years, they've sold me 5 sets of car/truck tires and one set of heavy duty trailer tires. They've also done a few rotations and plugged tires for free. I can't see buying tires anywhere else. read more

Discount tires focus, if you can see past the patronizingly nice people is to get as many people in and out the door as possible. They're friendliness is always predicated on their process that you get to follow. It has nothing to do with what you as a customer actually need. Last time I went, I waited at least 20 minutes to speak with someone then listen to some tuner guy telling me electric vehicles are a joke. If you have no ability to see around the curve, keep your mouth shut, especially when you're talking with people you want to do business with who disagree. Thanks for the tip Henry Ford, but the world is never static and we are moving on from petroleum. After mounting and balancing my tires very quickly, I came back to the store and waited 30 minutes in a line just to pick up my vehicle. No dedicated line for people whose vehicles are ready to go, which would obviously be a wise move. Then I find that they've taken my stem caps, which were specific to my vehicle, thrown them away and put on hideous plastic chrome caps. When I asked for the old caps, they couldn't find them and said these were better because they wouldn't rust. Thanks, but my other ones hadn't rusted in five years so I think I'm OK. I had to buy new caps. Later I get home to find that my pressure light comes on because they hadn't bothered to look at the door Pilar to see what the pressure should be. My tires all go to 38 pounds front and rear and they had them all at 30. That allows me to get lousy mileage and isn't really safe either. Again, the overall tone while seemingly apologetic is a thinly veiled niceness to say move on. Do yourself a favor and skip Discount Tire. read more

Wouldn't know. Walked in on Tuesday prepared to buy four new tires, but most of the staff were too busy smoking in the parking lot. Gave my $1600 to the nearest competitor. read more

Great staff, great prices on tires, and super fast service! Clean spacious waiting area as well!

Trusted my car to Discount Tire at multiple locations, and multiple states! This location is exactly why - friendly, helpful, trustworthy. Genuine staff that had my tire patched and me back on the road in a reasonable time. read more

Was still having a problem with a tire that was repaired by a competitor(due to emergency). Thought it was a poor job done, but it turned out it was the tpm it could've been a coincidence, but I wasn't pleased with the other place they said car was done but really wasn't dirt/black smudges on my sunvisirs, and the repaired tire didn't even have 30psi in it. These guys took care of the problem and didn't even charge me. I will be going there from now on. Dom wrote the service request up, and thanks to the fella ( sorry didn't get his name) that repaired it correctly read more

Great service not perfect schedule keeping. I do appreciate the fairness and price comparison, all the techs have a great customer service. I was able to sit and observe and they truly give their best at treating the customers. At this particular location,I wish they had more people at the bay, because they get busy and can't keep the schedule on time. I like the fact of tire insurance, I was able to have my tires changed several times now not paying any extra. I will keep returning to this place since it's the closest to me. read more

We buy our tires here & today we needed to fix our tire he fixed it and didn't charge great customer service Definitely recommend this place read more

I have been buying tires from Discount tire for many years. I have had a few issues but they have always taken care of them with out any hassle, I highly recommend them for your tire needs. David L. read more

Don't bother making an appointment, it doesn't make a difference. I sat for an hour after checking in before they even brought my car into the bay. I watched three different people come in after me and leave before mine was even pulled in. read more

Do not bring your car to this location. I arrived to my pre scheduled appointment on time. Walked in there were 5 service writers standing at computers not engaged with customers no one greeted me. Also watched several other customer with repeating experience. Then took my car back 40 minutes after my scheduled appointment time. I was having tire rotation and balance so not overall complicated. Won't be back and someone should do a quality check here read more

The guy who helped me on the phone said if I could get my car in by 3 PM it would be an hour wait. I arrive at the time he tells me and I wait in their waiting room. I wait an hour and I look up and my car has not moved from where I parked it. I brought this to the attention of an employee named Mike and he scrambles to get my car into the bay to be serviced. I'm upset because my time was wasted waiting, I had somewhere to be and I was late for my appointment. The reason I chose this place over the other tire shops I called was because I was told that they could get me in and out in an hour. But that was a lie and I don't like being lied to. I understand that businesses get busy but don't try luring people in by telling them lies and not being able to deliver on your promise. Overall, the tires I received were a good deal. But I won't be back and I will not be bringing my other vehicles to this shop because of this incident. read more

If you have appointment you good if you don't have one you Screwed and they jump cars ahead of you got there around 7:45 had six people in-line about time was done 10:00 no kind of communication that why they get a one star.Kody the manager. No Communication skills read more

Fastest and most persistent business around. Had my slow leaking tire fixed in no time and all tires balanced

Christopher was professional and dedicated to customer service. Thank you to him and the team for getting me back on the road.

Probably bought 5-7 sets of tires over the years from here. What I've discovered over the last year is they've sold tires but sacrificed customer service. On more than one occasion I've come in for balance/rotation and check tire for leak. 1.5 hour wait is not customer service. They've become a place that sells the tire and the follow up services but unable to efficiently provide follow up customer service. I'd say the new Tire Discounters being built down the road will be a game changer for Rivergate Discount Tires. read more

I worked here for about a month and I left due to needing more time at school and will always look at any discount tire differently now it was a great working place and the way the did everything was very good quality and will always love it I highly recommend going here There once was a lady and her husband came up and there tire needed a flat repair and at this time it was 8pm we stop taking cars at 6 so at this time we where all leaving Rick the manager stayed later and got them in and out and put them back on the road and that is what changed my point of view of this place and btw they where not previous customers so they where in need of help and he didn't flinch he helped where help was needed very great store will always use this place and any discount tire read more

These guys have an amazing operation and phenomenal customer service. They beat the competing offer and were extremely responsive. From call to new tires was under 2 hours. Discount tire is a giant operation, but the team here makes it feel like a small town operation. Can't recommend enough. read more

Was told 2 hours wait. Then for sure in the next hour. Not! 3 hours. Spoke to the counter guy. Nice enough. I called early for an appt. told I didn't need one. They need to get their times right!! I am taking off work and using their word for my customers. Very disappointed. Also most had their masks under their noses. I had to ask them to cover up. No hand sanitizer. No cleaning between customers. I have pictures if management cares. read more

Probably the single greatest experience I've had buying tires! Choose the tires online. Had them sent to the store. Made an appointment and when I got there my wait was literally 37 minutes. The staff there is completely awesome!! Kudos to Dennis who took care of me! read more

I had a nail in my tire so I came up here for them to patch it for me and the guy that helped me said they wouldn't be able to fix it because my tire was too "smooth" around the outside and they wouldn't be able to send it back out onto the road. But me driving with a nail in my tire is completely safe? Yeah, that doesn't make sense. read more

Went to discount tire today, had nail in tire. Checked with tech and it's was near center of tread, fixable. They gave me an estimate of 3 hours to get to me and get fixed. It took a little bit longer than estimate, but they were busy. They completed work and I was getting ready to pay when they advised me it was free. I advised them I had not purchased tires there, my salesperson 369 A Dennis advised it was free. After they removed nail and patched from inside tire plus rebalanced. I received receipt for no charge, I tipped my service technician, and will be a customer for next set of tires. Thanks Discount Tire great customer service! read more

Absolute best service always! Do yourself a favor and buy ALL your tires at Discount Tire! Then tell all your friends to do the same because they are seriously the best! They epitomize excellent customer service! read more

Got a set of tires for my e350 econoline. They've got a clean shop, good prices and best of all everyone is hustling in the shop all with good attitudes. That doesn't happen under poor management! read more

Leaving for the beach and noticed my tire pressure was low. It was 5:30 on a Friday and most places were closing at 6. We stopped two other places (and were turned away because they were closing) before trying this Discount Tire. They were AMAZING!!!!!! Those guys hustle!!! The entire facility is so clean and everyone is so friendly! I had a nail in my tired and they stayed after closing to patch it for FREE!!! I will always highly recommend this place!!! Thanks for saving our trip!!!! read more

Fantastic tire shop. Yes they are crowded, yes you usually have to wait in a short line, but I have never had to wait longer than 15 minutes to get to the desk. If you make an appointment you can get 4 tires installed in 45 minutes. I've bought two sets of tires there and will go back when I need another. read more

I am also a fan. I usually go to this location and the staff is exceptional. They check in with me, give me options, and make me feel welcome. I hesitate but I find that I do trust them. And recently I ran into a pothole in Columbus, Ohio, and had absolutely no problem with having my warranty accepted and being treated the same way there. It must be wonderful to work for a company where the staff seem to believe what they tell customers. It's not a hard-sell; it seems more like passion, commitment and a good grasp of the whole product line. read more

I needed tires in a pinch and these folks got me not only a better tire than I was thinking, but saved me about 50 bucks a tire, replaced my worn out lug nuts (that apparently other auto places decided to ignore and strip out completely) and even ordered me new wheel caps for free. Very good customer service, quick service, and generally an awesome experience! I will be going here for all of my tire needs from now on! Don't waste time with anywhere else, just go here for the best! read more

I honestly cannot say enough good things about Ian and everyone at discount tire. My fiancé and I have used discount tire several times the past few years and I am always so impressed with their service all around. They are incredibly courteous, professional, and honest. The first time I bought tires from here, there was an issue with one of my wheels from the shop who had installed and rotated my previous tires. I took my car back to the previous shop and waited 2+ hours for them to deny blame and offer no help. I called Ian a little upset with the situation and he offered to take care of everything and apologized profusely. I was so impressed with them. It's truly impressive service when a business takes care of a customer like that, especially with a problem they did not cause. I will not go anywhere else for tires, and I refer everyone I know here. You can rest assured you are getting a quality tire for the best price, and they will take care of any issues you have with the utmost professionalism. I'd give them more stars if I could! read more

I always get the best deal and the best service from this chain of stores. We will always go back. We know in this very competitive situation that they strive to provide good service distancing of people as well as value for money. Tks. read more

Came out to my car, and realized my tires was going flat again. Someone had told me discount tires fix that part of the tire that touches the road for minor things like nails for free. I went in at 4:30, they told me an hour and charged me nothing. Not only were they courteous and attentive, they got me out of there in an hour and I was able to make it to my job interview. They didn't hassle me about selling new tires, all they did was tell me how long my tires had left and that I want to get them re-checked before next winter. As someone who doesn't know much about cars, I appreciated being informed and easy-to-understand terms, reality of my tires, and a timeline for when I needed to fix it. I will be buying all my tires from them from now on. read more