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    Discount Tire

    3.4 (52 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 week ago

    Services - Discount Tire

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Discount Tire Photos

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    Cross threaded lag bolt.

    Had my tires rotated and two weeks later, while having new brakes installed elsewhere, mechanic discovered cross threaded lag bolt requiring hub/bearing replacement. It happens. Contacted Discount Tire corporate via email explaining situation and got phone call from Kevin (Mgr) within 4 hours. We played phone tag over next few days. DT offered to repair at shop near them but vehicle was at another shop 20 miles away awaiting repair on last wheel. Kevin arranged for approval to use other shop to repair and DT fleet management group contacted me within an hour to process claim. Check for repair (I paid the initial bill) arrived within a week. Kevin communicated well and helped make an unfortunate situation better by taking care of business. Do appreciate the extra effort he put in to make things right and will continue to do business with their shop in the near future.

    Not mine.

    I used to be a very loyal Discount Tire customer. I have always bought from them and even took my girlfriends son there recently. Loyalty, however, has its limits and Discount Tire has exceeded it, and then some. Earlier this year I took my car in because it had a slow leak. They said they fixed it and I went about my business for about a month until the same tire went flat again. This time they said they could not find a leak and the tire was ok. I new that was not right, but it was a free service so I purchased a portable air pump and used it on a number of occasions. One morning the tire was flat again air was coming out of a crack in the sidewall. I could not change the tire because there was an odd size nut on it. There were also two lug nots that where only hand tight. So I had to hire a wrecker. I went straight to good old Discount Tire in Holland Michigan. I spoke to the manager about the problem with the lug nuts. He went right on the defensive and denied any responsibility for the odd lug nut and really didn't even address the two loose ones. All I really wanted was some assurance that this was some fluke but he was adamant that he watches the techs like a hawk. I was less then satisfied with his response but I purchased four new tires anyway, they were coming due. I gave them the keys at 11:00am and I was given a completion time of 5:30 - 6:00pm. At 5:00pm I called the shop for an update and the answering machine, which recognized my phone number, announced that my car would be ready by 6:00pm. It was quarter to 6pm when I got there fully expecting to grab my keys and go. Needless to say I was a bit miffed when I was told that I was going to have to wait another hour. When I asked to speak to the manager again I was told that he was not there. I had to speak to the Senior Assistant Manager, who copped attitude with me right away. He spun his monitor around and pointing at the screen said, "see how busy we are." I pointed out that he took on too much work at the expense of customer service. I played the recording of the promised completion time for him (and everyone else.) That's when I started to hear from other customers who received promises. It would seem that Discount Tire spends more time on sales training then on job estimating. The Senior Assistant Manage complained out loud how he was going to be there all night (getting paid). So out loud I promised to help him in the future by never coming back. I thought that was the end of it and sat down with the dozen or so others and occupied myself with composing a quick Yelp review. About fifty minutes later I received a text that my car was ready. I was never told to expect such a message. It would have been nice to know. I gathered my belongings and headed to the front to pick up my car. I am sure that I was visibly annoyed. It had been a long day made longer by carelessness, disrespect, and incompetents of others. As the tech stepped out of the car, holding my keys out, he launched into a mechanical delivery of the company script. Without a word I took the keys got into my car and closed the door. Yes, that was a little impolite but it didn't warrant what came next. He leaned in toward my window and in a loud sing-song voice he thanked me for my "patients." As he walked away laughing, I rolled down my window and thanked him for being an asshole. As I rolled my window back up I expected him to return the blessing, but he didn't. Instead, he stood in the open doorway and yelled, "if you come in here again, I'll KICK YOUR ASS." I was stunned, not because I've never heard that phrase before. I was stunned because it came from an employee of a business directed at a customer. When he walked into the service area, laughing the whole way, I entered the show room. Standing behind the counter, and a witness to the encounter, was a person I would assume to be the Junior Assistant Manager. I asked to speak to the manager and he asked why. I told him he heard what his coworker said and he said that he didn't know what happened outside. That was certainly a good point but irrelevant because I asked to talk to the manager. I had to ask three times before he rolled his eyes and walked off in a huff. As I waited for the manager I watched as the grey hooded tech share his mirth with the other employees; all of whom seemed to enjoy the story he was telling. When the manager arrived my discussion with him was as pointless as the first. I cut it short and went to my car to wait for the cops to arrive. I knew that nothing was going to happen at this level so I wanted a report to send to their corporate.

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    18 days ago

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    10 months ago

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    6 months ago

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    7 months ago

    Great service. Highly recommended. In and out in less than hour with tire rotation and all new sensors.

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    10 months ago

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    2 years ago

    A very helpful man helped me jump my car when I broke down at the nearby store. Discount tire is better than ok tire

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    3 years ago

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    2 years ago

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    3 years ago

    Thank you Kevin for taking care of my tires this morning even if you were short staffed. That's what is great customer service!

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    5 years ago

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    7 years ago

    I have talked to customer care when it happened and they said I would hear from someone and never did.

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    7 years ago

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    7 years ago

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    7 years ago

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    8 years ago

    Great people and service, I buy all my tires from this place, they give great advice.

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    6 years ago

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    16 years ago

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    Page 1 of 2

    Ask the Community - Discount Tire

    Review Highlights - Discount Tire

    Contacted Discount Tire corporate via email explaining situation and got phone call from Kevin (Mgr) within 4 hours.

    Mentioned in 3 reviews

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    Discount Tire - tires - Updated May 2026

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