First time bringing my vehicle to this repair shop. Will never bring here again. The person at the desk was rude, the communication was lacking, and they charged $900 for replacing a part and said vehicle was good to go. Not so much. In fact it is worse than when it went in. However they were nice enough to let me know I had a flat tire on the paperwork. read more

Saturday 5-2-2026 Kevin and everyone at Discount Tire were very helpful. Visiting from out of state I got a nail in my tire. Quickly and efficiently, they fixed the tire then mounted it as the spare tire which was over 20 years old. The set of tires purchase elsewhere out of state where we live were two weeks old. I bought a new replacement tire, and it was mounted and balanced. The pricing was very fair. I watched and saw numerous people helped with consistent caring service on a Saturday morning. Thank you for all the help. read more

Angel, Tiguan (?), and Peter! There was another guy at the counter who was super nice but I didn't catch his name. We came in for service to a leaky tire and from the moment we walked in the door these guys were super welcoming and had genuine smiles and a willingness to help. There is NOT a lot of good customer service out here now days and one of the last places you'd expect to see it is a tire shop but they blew us away. They made sure they checked all boxes when it comes to Customer Service and fast service. Everyone made eye contact and smiled. I just wish there was a way for employees like this to constantly get the recognition they deserve. I Manage in a 5 diamond Customer Service industry and if I could hire this whole team I WOULD! They probably wouldn't leave though because they genuinely seem to love their job!!!!! RARE!! read more

Great service. Highly recommended. In and out in less than hour with tire rotation and all new sensors.

Do NOT buy tires from this place. I ordered snow tires, and they emailed me that the tires are in. When I got there, they said they lost a tire and only had 3. I still had to pay for 4 tires or they wouldn't let me leave with my vehicle. They are supposed to call me when they find the 4th tire, but its been 2 weeks already. I've tried calling twice an no one picks up the phone. Where's my tire that I paid for? Its been heavy snow and I'm still waiting. read more

Sebastian was extremely helpful and kind in getting our tire patched last minute! Service was very quick and efficient. Communication was great. Would absolutely recommend for service!! read more

Had my tires rotated and two weeks later, while having new brakes installed elsewhere, mechanic discovered cross threaded lag bolt requiring hub/bearing replacement. It happens. Contacted Discount Tire corporate via email explaining situation and got phone call from Kevin (Mgr) within 4 hours. We played phone tag over next few days. DT offered to repair at shop near them but vehicle was at another shop 20 miles away awaiting repair on last wheel. Kevin arranged for approval to use other shop to repair and DT fleet management group contacted me within an hour to process claim. Check for repair (I paid the initial bill) arrived within a week. Kevin communicated well and helped make an unfortunate situation better by taking care of business. Do appreciate the extra effort he put in to make things right and will continue to do business with their shop in the near future. read more

Discount Tire - Cross threaded lag bolt. - Tires Near Me - Holland, Michigan

The customer service here is great, they are always so patient and kind. They also do things quickly. Biggest shout out to Sebastian and Tijuan. Super professional guys who are always there and willing to help. As a woman I've never felt like they would rip me off here. read more

Had a flat late on a Saturday, rolled in about 4:30 pm before they closed at 5 pm. Khiry, the salesperson, was busy, but he gave us full attention and was professional and extremely polite. They repaired our tire free of charge and had us on the road in about an hour. Highly recommended! read more

I used to be a very loyal Discount Tire customer. I have always bought from them and even took my girlfriends son there recently. Loyalty, however, has its limits and Discount Tire has exceeded it, and then some. Earlier this year I took my car in because it had a slow leak. They said they fixed it and I went about my business for about a month until the same tire went flat again. This time they said they could not find a leak and the tire was ok. I new that was not right, but it was a free service so I purchased a portable air pump and used it on a number of occasions. One morning the tire was flat again air was coming out of a crack in the sidewall. I could not change the tire because there was an odd size nut on it. There were also two lug nots that where only hand tight. So I had to hire a wrecker. I went straight to good old Discount Tire in Holland Michigan. I spoke to the manager about the problem with the lug nuts. He went right on the defensive and denied any responsibility for the odd lug nut and really didn't even address the two loose ones. All I really wanted was some assurance that this was some fluke but he was adamant that he watches the techs like a hawk. I was less then satisfied with his response but I purchased four new tires anyway, they were coming due. I gave them the keys at 11:00am and I was given a completion time of 5:30 - 6:00pm. At 5:00pm I called the shop for an update and the answering machine, which recognized my phone number, announced that my car would be ready by 6:00pm. It was quarter to 6pm when I got there fully expecting to grab my keys and go. Needless to say I was a bit miffed when I was told that I was going to have to wait another hour. When I asked to speak to the manager again I was told that he was not there. I had to speak to the Senior Assistant Manager, who copped attitude with me right away. He spun his monitor around and pointing at the screen said, "see how busy we are." I pointed out that he took on too much work at the expense of customer service. I played the recording of the promised completion time for him (and everyone else.) That's when I started to hear from other customers who received promises. It would seem that Discount Tire spends more time on sales training then on job estimating. The Senior Assistant Manage complained out loud how he was going to be there all night (getting paid). So out loud I promised to help him in the future by never coming back. I thought that was the end of it and sat down with the dozen or so others and occupied myself with composing a quick Yelp review. About fifty minutes later I received a text that my car was ready. I was never told to expect such a message. It would have been nice to know. I gathered my belongings and headed to the front to pick up my car. I am sure that I was visibly annoyed. It had been a long day made longer by carelessness, disrespect, and incompetents of others. As the tech stepped out of the car, holding my keys out, he launched into a mechanical delivery of the company script. Without a word I took the keys got into my car and closed the door. Yes, that was a little impolite but it didn't warrant what came next. He leaned in toward my window and in a loud sing-song voice he thanked me for my "patients." As he walked away laughing, I rolled down my window and thanked him for being an asshole. As I rolled my window back up I expected him to return the blessing, but he didn't. Instead, he stood in the open doorway and yelled, "if you come in here again, I'll KICK YOUR ASS." I was stunned, not because I've never heard that phrase before. I was stunned because it came from an employee of a business directed at a customer. When he walked into the service area, laughing the whole way, I entered the show room. Standing behind the counter, and a witness to the encounter, was a person I would assume to be the Junior Assistant Manager. I asked to speak to the manager and he asked why. I told him he heard what his coworker said and he said that he didn't know what happened outside. That was certainly a good point but irrelevant because I asked to talk to the manager. I had to ask three times before he rolled his eyes and walked off in a huff. As I waited for the manager I watched as the grey hooded tech share his mirth with the other employees; all of whom seemed to enjoy the story he was telling. When the manager arrived my discussion with him was as pointless as the first. I cut it short and went to my car to wait for the cops to arrive. I knew that nothing was going to happen at this level so I wanted a report to send to their corporate. read more

Discount Tire - Not mine. - Tires Near Me - Holland, Michigan

A very helpful man helped me jump my car when I broke down at the nearby store. Discount tire is better than ok tire

Thank you Kevin for taking care of my tires this morning even if you were short staffed. That's what is great customer service!

twice in the same month I had slow leaks in two different cars. I took it to discount tires and they found the nails in each one. Both times quick service and no charge. I have been using them for years and they've always to works great for us. Great job Holland discount tires read more

Discount Tire - Tires Near Me - Holland, Michigan

update to my review of 9/7/2022 The manager of the store called me to apologize for the lack of service and promptly made it up to me. I was in and out within a half hour with a repaired tire. At no charge. The person who originally took my service request on Sept 7, mistakenly indicated that the tire needing service was one purchased at that store, and therefore would have been repaired for free. However, the person who worked with me on my return indicated that the tire with the issue was one originally purchased with the car from the dealer and not a replacement tire. He pretty much brushed off that fact and did not charge me for the repair, although he would have been perfectly within his right to do so, I believe. Thank you Discount Tire for being professional and benevolent. read more

So Discount Tire schedules me for an appointment for a rotation and rebalance at 1:15pm. I show up 10 minutes early just to be told that it wont be done until 2:15pm. My vehicle was pulled into the bay at 1:45 pm and no one did anything to it until about 2. If I ou guys weren't going to to work on it until 2 why not just schedule my appointment til then and make the damn walk-ins wait. I use to work here a few years back and we were always on time for customers' appointments. read more

4 o'clock appointment for tire rotation and it is now 5 and still waiting to go into the bay. Was told it would take a bit longer because the passenger side tires are on "backwards". (Rotating the wrong way). These guys put them on last year so they screwed it up. read more

On a family road trip we got two screws in a tire on the hwy, 6hrs into a 10hr trip with two young kids. Called 90 minutes before close and they were able to make an emergency apt and repaired within 40mins and sent us on our way. Everyone interacting with customers was practicing social distancing and wearing masks. Very thankful for their customer service and care. read more

They were great! Very polite, all wore masks, and made exceptions for me to make sure I got everything done that my car needed. Go here for your tires! read more

There is now a drive through process to encourage social distancing. It is super nice. The staff is so friendly, especially Wayne. He worked with me to find the best price for me. I was allowed to stay in my car during the entire process. I will return here for more of my tire needs. Thanks Wayne! read more

Did a great job and in good time. I was not offered a discount. Are you supposed to ask for it? Disappointed. Our one in Illinois always worked with us on the price. read more

I ordered a set of new rims, as my old ones were all having a slow leak. Every one of them by 10 psi or around there every week or so. They had to go. I did get a good deal on a new chrome set, with warranty for a good price. An area for improvement is follow up with the customer, or an easier way for the customer to track the order. It took probably a good 3 months to get the set when I was told at first 6-8 weeks. They were a need at the point I was at. I could plan better that way, could've gone somewhere else as they were a NEED. It is a supplier issue and COVID, I get that. I just wish a better communication was happening especially when about $850 was paid up front. I will say, this has been my go to place for tires or tire repair. Their warranties... GET ONE. They honor it if something happens. read more

I have talked to customer care when it happened and they said I would hear from someone and never did.

My favorite place to get tires. Love the workers and the friendly/caring culture they have. I was treated with care and the employee was very knowledgeable with wheels and tires. Would highly recommend anyone that need tires to stop by and check them out. The wait time is less than 5 mins in line and I was out before the time they quoted me. Loved it. With free rotation/balance and free flat repair, I won't go anywhere else. I remembered firestone charged $30 for a flat repair. read more

This is not specifically about service at Discount Tire but more about the caliber of employees they hire. I am an Allstate agent and a customer of mine called me looking for a tow because she has a flat tire and was stranded On side of the road. I showed up to assist her and a guy with a Discount Tire hat and jacket was already halfway through changing her tire. Jon was printed on jacket. He and his wife happened to be driving by and stopped to help. They found out some other tire shop "repaired " the tire an hour earlier today. Jon and his wife also went with customer to this shop who shall remain nameless. Again It was NOT at Discount Tire shop to be clear. Jon went to this other shop and advocated for her because the poor repair now ruined her tire beyond further repair. His expertise also convinced other shop to ultimately give her a new tire free. Kudos to Discount Tire for employing high caliber kind people like Jon that stop to help stranded strangers. read more

Had an appointment to get winter tires put on, 25 minutes into them working on my car someone comes out to tell me a lug nut "had been compromised" before my car got here & it broke in half while they were trying to get it off & in result they are not able to get that one wheel off but are able to change the other 3. They sent me to another auto place to weld the piece back on & told me to bring my car back to change the 4th wheel after I go get my lug nut welded back together... was told I would not be reimbursed because it was "comprised" before my car got here, it was a "rare case" for lug nuts breaking in half like that. Terrible service. read more

Came here after another shop seriously fouled up a tire issue and didn't secure my tire properly. In the end, they simply didn't have the odd tools to do the job and helped me to another shop. But the great lengths they went through in their attempt to help me despite not being a customer was astounding. Impressive customer service highly worthy of praise. read more

Waited in line for 45 minutes just to drop off my car. In fact, every visit to the store resulted in a 30 minute plus wait just to talk to someone. Attempted to make an appointment days in advance but that was not available. I cannot believe this is the process they have in place, you cannot run a business like this. I absolutely will NOT be returning. read more

Fantastic. My first experience with Discount Tire is today and I may now be a lifelong customer. Competitive prices - YES! Great service - YES! Backs their product and takes care of you personally - YES! Long story short, I was traveling 1,200 miles and went to a local place along the way that just plain jacked me up. I thought I was screwed with no good options. Discount Tire listened and took care of me. Love this place and feel secure for my ride back home. Bonus - there is a Discount Tire just 5 miles from my house as well. Ben working up front has been awesome to work with. Thank you! read more

Excellent fast & friendly service. It sounds crazy but as a woman, I'm always terrified to go to any car related place just out of fear I'll get screwed over. I've had a lot of bad experiences because of this, but I felt as welcomed as anyone else who walked in the door. Recommend for sure. read more

Just picked up my bmw from getting new tires and found the rear left wheel had a couple of scratches and paint chips. I went back in the store and after looking at the wheel they let me know that they were not able to tell if the scratch was there beforehand but that they would get someone to look at repairing the wheel. Now I have to contact and schedule a repair with alloy wheel specialists to get it fixed. If I do get it fixed properly, I will update this, if not, I will make my disappointment known in other social media outlets. This is exceptionally un professional. If you scratch a wheel, admit it, don't park the car outside in the snow and hope I don't notice. The scratch was visible from a distance. read more

I ordered snow tires on line, with an appointment for 5 days later. Showed up and the tires were not there, the manager upgraded me to what they had on hand. They got me out of there on time, at the original price. Very happy read more

What a rip-off, walked in and was told that for my one slow leaky tire we needed to replace all 4 tires for a total of $770..... Told them no and took the car to a local shop. They fixed it for $20!! The guy at discount tire was confused when we told him we were taking the car somewhere else, well maybe you'd get my money if you didn't try and rip me off first. 10/10 don't recommend unless you're planning on getting 4 new tires and spending $800. read more

Great people and service, I buy all my tires from this place, they give great advice.

came in to changeout my front tires brought 4 tired i bough used and asked them to use the better twi. i was asked if i wanted the other two dismounted i said no. to my surprise this morning they dismounted them and took my extra two tires i had read more

My tire developed a leak that needed an immediate fix. I'm new to the area so called around. I was able to get in right away and this was the only place that fixes tires for free. They checked my tires for wear and told me I have another two years. I appreciated that they didn't try and sell me tires I didn't need. Great customer service! read more

Discount tire never fails to satisfy or impress me. This location is no different. Clean, friendly service. Helpful and courteous employees, and prompt service. read more

Ordered tires on a Thursday. I confirmed that they would be able to put them on the following week. I was told "yes no problem." I was asked to pay a deposit which I did. A few days later on the following Wednesday I got a call saying that my tires where in and that I could swing by and have them put on and it should take less than an hour. I asked what time and was told anytime because it was a slow day. I told them 03:30pm and was told "no problem." Showed up at 03:30pm and was told it would be an hour and a half. I had planned to spend an hour so I asked about rescheduling but was told they were booked into next week. As I needed the tires before a weekend trip I agreed to wait. After 1.5 hours at 05:00pm I inquired about the status of my vehicle and was told that it hadn't been started yet. I mentioned that I was told it would be done by now and they told me that the estimations are just estimations but that they would get to it eventually. Absolutely abhorrent service. Will never be back. Addition and somewhat unrelated complaint but the bathroom was disgusting. Like worse than an outhouse bathroom. Which was also made worse by the fact that I was there waiting for almost 3 hours for a confirmed appointment. read more

The guys at discount tires not only provided a great service, but went above and beyond to ensure we made it to our wedding on time! We were on our way to a close friend's wedding and blew a tire - once we put on the spare and got to discount tires, we were in jeopardy of missing the ceremony! And we hadn't done our hair and make up yet! So the guys at discount turned their waiting room into a salon. They brought in mirrors from the bathrooms and allowed is to use the plugs to dry and curl our hair. They were kind, funny, and accommodating. We literally made it to the wedding without a second to spare - we wouldn't have been able to see the ceremony without them!! read more

Getting new tires, didn't know if I could just get two and be fine, or get all four. The guy was really nice, and honest, told me I only needed two. From experience, any other place would've sold me four just to make a buck. They didn't try to talk me into more expensive tires, or other deals, just gave me exactly what I needed. I will always chose discount tire for all my tire needs. Thanks guys! read more

Today we had a very upsetting experience at Discount Tire. We understood it was black Friday but we needed our car serviced. We took it in about 3 pm and was told we were 30th in line and we could wait - knowing that we were that far in line we opted to have them call us. At 6 pm we called (no one answered after 25 minutes of being on hold) so we drove over because we hadn't heard and knew they were closing. They reassured us that they were still working just not taking new cars.. At 9 pm this evening we drove back because we had not heard nor had our call answered to find the store closed, staff in vehicles leaving and our car unlocked, trunk popped and keys in the car. No call? We are so disappointed with the service. read more