I am a Michigander and now work in Charlotte. I called the store to make sure they had my tire and set an appt up. The folks were the nicest people ever! I showed up for my appt and had my car back within 10-15 minutes. GREAT CUSTOMER SERVICE and I always get the insurance on my tires! Wonderful program because you can't beat the value. read more

Took my Corvette to the dealer and two other tire shops prior to going to DT. Nobody could test my new TPMS prior to installing them. And nobody wanted to touch my 21" wheels. DT came through on all counts! They tested my TPMS prior to installing them. They were able to do the job extremely quick and they were professional and friendly. Nathan Darrow was my advisor. I'll only be dealing with DT from now on! read more

Discount Tire - 2021 C8 Z51 HTC with my new working TPMS thanks to Discount Tire. - Tires Near Me - Gastonia, North Carolina

Always great service and extremely helpful! We will continue to be loyal customers for those reasons.

A couple years ago I needed tires desperately & was feeling lost on what to do . My X husband always took that on. I had Sean help me & he was exactly what I needed in a salesman for tires but more so to have taken time to listen and have true empathy towards my situation that I couldn't hide due to crying from the time I walked in! They probably seen me and hollered "Sean Got U One"He looked for any discounts to help me financially as well as their credit card (0%interest if paid in 12 or maybe longer Mo.) & to add his personality gave me some light I needed! Since then any tire related stuff they've been consistent in kindness, professionalism, quality of work & cost friendly! I have many experiences with DT due to my driving record with curbs, unfortunately. Taking next week for wipers & other maintenance questions. Love DT read more

As my husband and I were driving through Gastonia we had a tire blow out on the highway. Discount Tire was close by and told us they would be able to have the tire replaced/repaired within a couple of hours as there were 10 people ahead of us. Not only did they have our car ready within the hour but also repaired the tire at no charge. Super helpful, friendly staff! read more

Discount Tire - Tires Near Me - Gastonia, North Carolina

the customer service sucks and i have sat there for 30 mins to a hour just waiting on them to check my tires

Matthew greeted us with a warm welcome as soon as we walked in even though he was multitasking. He was professional and thorough. We had an appointment and were seen right away, and our new tires were installed and we were ready to go within 45 minutes. The entire staff was super friendly and all customers seemed happy and comfortable waiting. read more

Discount Tire - Tires Near Me - Gastonia, North Carolina

Was denied service after telling them I needed four brand new tires installed on my car after seeing that I had wheel studs installed. I told the workers that you guys don't have to worry about it because they have been torqued then proceeded to say that it's gonna be an issue because they would still have to torque the studs after installation after I told them that they have already been torqued. All you guys are doing is messing with the lugs and the wheels and tires not the studs, made an appointment with CS Motorsports for installation and they had no problem with the wheel studs. Did I also mentioned that I had two leaks on my lefts sides and they didn't even bother to plug them or fix them either, just a horrible experience, I do not recommend. read more

Service requested to patch screw/nail in tire and rotate. Service manager today (7/2/24) denied patching because of a previous plug done in ~2021 by Discount Tire off South Blvd. This is the only place this vehicle has been serviced (tire wise). South Blvd had said they put notes to honor warranty. Was offered to either purchase 4 new tires or a mismatch used "for free". Just lost a fleet and personal customer due to this. read more

I took my Ford Ranger to DCT to repair a front flat tire. I had the insurance coverage on the tires. Jon took excellent care of getting our new tire ordered (same day) and it arrived as he said it would after 3pm. Thanks to George the manger and Jon for excellent service! read more

My car was brought to Discount Tire for a nail that needed patching. I was needing also a tire rotation. It's the second time they've denied rotating bc of the tread depth of the tire. I had got used 2 tires from the last visit. I dropped my car off to get it repaired and I told them I will not be willing to buy new tires. Just because I will be trading soon. I pick my car up, drive down the road. The air is coming out slowly in my tire driver tire! I go to put air in at gas station, my tire has been slashed. Can someone explain? **look what was written in my receipt as well** read more

Discount Tire - Tires Near Me - Gastonia, North Carolina

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I needed two tires in the front. My tires were making a very loud noise. The price was fair. The service was great. I will be going back to buy two more tires for the back. read more

I needed a spare tire mounted on an after market rim. They said they would have it ready in about two hours. Which is normal because this store is always busy. They called and told me that they had the tire ready but they scratched my rim. They told me they would fix it free of charge. They did and they went above and beyond to make things right. Daisy was a pleasure to work with and I do recommend getting tires and work done here. Just be aware that it will take some time due to how busy they always are. read more

Denied service and items stolen out my vehicle. Had a nail in my tire that could have been repaired. They tried to sell me new tires and proceeded to say they couldn't work on it bc they could not remove the lug nuts. Filed a police report and went to the Tryon location where I had zero issues. Not worth the risk of damage to your wheels or getting robbed they're are other reputable tire shops in Gastonia with better service and more knowledgeable techs. read more

I've had 5 soft tires the last year in Gastonia (we live in a new, and yet completed development). Usually it's a mail/screw, and once a razor knife blade. Discount tire will repair your tire at no charge! I had to go there last Wednesday, and I got in immediately, the tire was plugged (no charge) and I was back on the road in approximately 30 minutes. This quick service is not "the norm", but Discount Tire is still my place to go! read more

I got 4 new tires and a tire sensor great service friendly knowledgeable worker made my appointment in person and when the day of I left it and they did the work and called me maybe within 1hr no complaint here read more

Took my car here for a tire rotation with 25,000 miles on my current tires. Was refused tire rotation and told I needed 4 new tires!! Whatever you do, do not buy the tire rotation plan. They will try to sell you new tires way before time, then refuse your rotation unless you buy them. This also happened to my brother in law and a friend of mine. Took cars to a different place with no problems. This is probably a sales gimmick handed down by corporate since it has happened to multiple people. 4 new tires at 25,000 miles!!! I don't think so. read more

This is my second time here and I have to say that they are quick and efficient! I would however recommend making an appt because they get really busy and walk in's could take forever! I tried that last Friday and was told it would be a 3 hour wait!! Whaaaaaat?! No way, 'ain't nobody got time for dat'! Anyway my only issue with it had nothing the do with service. I did not like the fact that they did not require that EVERYONE wear masks. I think that is just not safe for anyone, customers or employees. Everyone without a mask is irresponsible and selfish in my opinion, they are jeopardizing both their health and that of others around them. I'm sure there are people who disagree with me but if you don't think you need a mask then please don't put others at risk! read more

I brought my own tires and the rep said it would cost me $30 per tire. $10 to unmount, $10 to mount, and $10 to balance (which was a discount because they usually charge $17). So $120 plus tax to mount and balance the 4 tires I needed to. I just choose another tire shop they did the whole thing plus a 6 quart oil change for less then that including taxes and they didn't discount anything. Discount is not the really what they are doing of they are making so much on there tires that they don't want people to bring in tires from the outside. read more

This was my first time buying a complete set of tires from Discount Tires and I was very impressed by the well-priced tires and the amazing customer service I received. The tires I ordered at 5 pm were delivered to the store by 8:30 am the next morning and I didn't need an appointment so walked in and 1 hr later my car was done! I will definitely be back in 60 k for my next set of tires! Can't say enough great things about this location and company read more

Make sure if you go there you don't have nothing to do the rest of the day waited two hours to have my tires balanced and rotated finally I ended up believing. read more

Went in to get my tire plugged and was told that "it wouldn't be possible because of the thread on my tire was showing." There's literally nothing showing on the tire besides the nail which caused the issue. The guy then proceeds to tell me that I needed to change all four tires or at least the two in the front. All information that I didn't ask for. I repeatedly said what I came in for. Finally, after getting my keys back, he makes the comment that "no one will fix it for me in that condition". I took my business elsewhere and had a plugged tire within 20 minutes. We had a good laugh at all of his quotes and promises. read more

Discount Tire - Tires Near Me - Gastonia, North Carolina

I have two cars and a truck. I alway get my tires here . They have my records in the computer and can suggest the make of the tires I need or want. I like that they ask what kind of driving I will be doing. They know how many miles I got on the set they are replacing. I always call ahead so I have an appointment time so I don't have to wait around too long. You can opt to pay for a warranty where you get a replacement if you get a flat. I don't get that. I don't get many flats. The tires come with free balance and rotation for the life of the tires. I stop in from time to time and they correct the air pressure for free. There are chairs, coffee, and magazines if you want There is a restaurant right next door to get a drink while waiting . There is a babies r us and a Home Depo right behind the store too so I never have to just sit and wait read more

Absolutely amazing service! When my tire started hissing as I pulled into work, I completely freaked. I saw a huge metal piece sticking out of it. I had purchased my tires here last year and when I called they said I could come immediately. As soon as I parked my car, Sean Calvin(assistant manager) was outside greeting me. He shook my hand, introduced himself and reassured me that I would be taken care of. They are currently fixing my tire at no charge. Best customer service ever!!! Sean was kind, compassionate and completely understanding. This place is who you would want taking care of your wife, daughter or mother in any tire emergency. Can't say enough good things! Thank you Sean and Discount Tire!! read more

Ken was very helpful, ordered what I needed and got everything installed. He even got my quick prices on some other tires I was debating for another vehicle. The only reason I deducted a star was because when I called to make an appointment to come in I would talk with Ken. I would then get a call later on from someone else saying my stuff was in. I've already confirmed the items were in and made an appointment. Maybe they don't have a system for this or the others don't check the system. I would recommend this location. read more

Very professional and quick.. thanks to hazard warranty when I got a nail in my tire instead of paying $200, it was only $24!! Luther said it would take 45 mins and I was out in 19! I will always come back to this location for their diligent work and quick ability to do it! They also reminded me of my free tire rotation which I took full advantage of! read more

Originally took my classic 1970 chevy truck in for a full set of new tires. Hit a snag when my scheduled installation came and I was informed at their shop that the full set of 4 were not available. Back a few days later to get job completed. Then I took wife's car in for another $800 set of new tires. Couple days later I discovered that they screwed up my truck's install by not providing new set of valve stems which would match ones they removed and extend beyond my factory stainless beauty rims. Now I have to remove beauty rims just to check tire pressure or adjust tire pressure. Contacted Asst Manager Alex about the issue with a request to schedule appointment to refit my wheels with proper valve cores . and of course I never heard from him or them again. Certainly think twice before I take our 3rd vehicle in for a new set of rubber. Being snubbed like this is an insult ... time to perhaps end my 25+ year relationship with Discount Tire ! read more

I've bought several tires here for our various vehicles. Some times things go smoothly, other times not so much. I guess it depends on the employee with with regards to service. This latest experience was wonderful. Josh assisted me, he was very friendly, knowledgeable and I felt like he cared about being helpful and he was honest. The prices are reasonable. I realize that not all tires are created equal, but I got a comparable tire to what the dealership had put on and added the hazard for a few hundred dollars less. read more

3 hours to change one tire. That is very sorry service. I will not be back again and I have bought several sets of tires from the store in Gastonia, NC. Very Displeased Former Customer. read more

I love the service Discount Tire stores in Atlanta and in Gastonia offer, but you have to make sure you go over your recite very carefully when you purchase tires from them both. They always charge me for the tire pressure sensor kit and my truck doesn't have them. Also the store in Gastonia took my after market steel value steam caps off and put the cheap black plastic ones on. So when I went back to get the ones they took off, they couldn't find them! They did replaced them with some they sale. They are not a swag as mines but they better than the plastic ones. read more

Went in to proactively get a tire replaced and everyone I encountered was friendly. Popped in at what appeared to be a very busy time and it still only took them 30 minutes to get my tire put on. Evan assisted me and got me a used tire (that was basically brand new) for $54. He didn't try to sell me anything I didn't want and was kind enough to let me know I needed to consider getting two other tires replaced in a non-pushy way. Also liked that they pulled my car around to the door when it was done. I'll be back for those other two tires soon! read more

I normally do all the work on my vehicles. Since I don't have a tire machine, this is one of the services I have done. I have trust issues from being burned in the past at various places. I had 2 tires put on at this location and everything was handled great. This is probably one of the best establishments I have been to in quite a while, the customer service was far above my expectations. They earned my trust. read more

I told the guy exactly what I wanted, yet at every turn he tried to sell me something else, even after telling him several times I wasn't interested. I understand it may be his job to upsell but there is only so many times you can tell someone "No." before it starts to get really aggravating. I'd come back for the prices I suppose, or the convenience, but definitely not for the service. read more

I do not know how many set of tires I have bought here over the years. Never had any problems. I alway check to see if I can get the tires I want cheaper any place else. Never have found them cheaper any where else with the level of service you get here. They know their business. I have had flats repaired and two tires replaced due to road hazards. No questions, they just replaced the tires. One thing you need to do I learned over the years. Go online and order the tire(s) you want. Will give you final price and whether they are available at the store. You make your appointment online at the same time. That way you go to the store, you know your tires are there and you go ahead of walk-ins. Last time I went I ordered 4 tires and made my appointment online. My appointment was at 10:15. I arrived at 10:05 and the store was crowded. They checked me in and then took my truck in ahead of all the walk-ins at 10:15. At 10:35 they pulled my truck out and it was done. 30 min, 4 tires. Flawless! read more

Great service on a busy Saturday at Discount Tire. The dude checking me out was super helpful, and even gave me a discount on the "Tire Certificates" that guarantee your tires if something damages them. Didn't take long at all to change 2 tires, quick and efficient with a very clean waiting room (which is rare in any sort of auto shop). They specialize in tires, so they are really knowledgeable which is great. And you can make an appointment online after checking prices on tires, so you know what you're getting into. Great location for this chain, and a great company all-around! read more

Excellent service! I was helped quickly and everyone was so nice. It was very busy, but I was still in and out with a tire rotation, balance, and a new tire in less than an hour. read more

Very, very pleased. Clean inside, courteous staff (including the techs), prompt service, reasonable price. Worked within my budget and I didn't feel pushed into an upsell at all, although I was certainly given the opportunity. Only reason I'm not rating 5 stars is because I just left and haven't had the occasion to follow up. read more

Great value on a set of wheels and tires but the service was less than satisfactory. Went back 5 times before the tires were properly balanced. The first two visits after install they did nothing but attempt to add more weight to balance the tires and elevate the shaking I was experiencing. On the third visit a gentleman decided to check the tires and found they left off center pieces and a weight was found in one of the tires. (I was told this was due to things being blown around in the shop and it just happens some times). After another visit I was told the tires may be bad so they ordered a new replacement set and would call when they come in. 4 days no call. When I called I was told oh yeah they're here you can come in when you're ready. I hate that the bulk of my review is negative because everyone was super friendly but it doesn't make up for the several days and time I spent coming back before things were done properly. Sunday a centerpiece on one of the rims came off so I went back to the store and I was greeted with "What's wrong now?" Seems we're both pretty fed up with my presence here again! Trust me I don't want to go back anymore so the feeling is mutual. read more

I have gotten various tires for here for assorted vehicles and have always been treated well. However, I went recently with a new vehicle that had a nail in the tire--none of which had been purchased there--and they patched and plugged it--FOR FREE!!!. Hugely impressed with staff and prices!!! read more

This place doesn't even deserve one star. Customer services is the worst I've never have been to a slower and unprofessional discount tires! I've been waiting an hour and a half with only a few people inside and new people constantly going In front of me. More people that are working here are standing around instead of doing there job.Also they didn't do a good job patching my tire . They need new management and hire people that are lazy . read more