Had a break issue on a quick roadtrip to see family. AAA towed here and it was a smooth, clear…read moreprocess. Unfortunately, I was supposed to receive a call as promised on three occasions and I ended up calling each time. It was a bit haphazard on the customer service front to include checkout and getting my car. The quality and quick turnaround as well as surprisingly reasonable cost for break line repair led to a solid three stars.

I came in for a simple oil change and walked out feeling completely taken advantage of. They handed…read moreme a ridiculous laundry list of "critical" repairs, including a wheel bearing replacement they tried to charge me $800 in labor alone. Absolutely outrageous. I took my car to a trusted mechanic in Belmont who actually knows what they're doing they quoted me $200-$400 MAX for the exact same job. That tells you everything you need to know. This is not the first time this place has tried to pull something like this on me. The pricing feels dishonest, the service is terrible, and the workmanship is questionable at best. I have zero trust in this shop. Save yourself the headache, the stress, and the money. STAY FAR AWAY from this place.

I am sharing my experience so other customers can make an informed decision…read more I went to Valvoline Instant Oil Change on Franklin Boulevard in Gastonia to inquire about service. After I pulled into the bay, where technicians work underneath the vehicle out of view, I was told my oil had already been drained before I received a final price or authorized the service. I was given multiple prices: $144, then $110 verbally, and the final paperwork showed $128. I explained that I only had $106 and was $22 short. The manager, Damen, kept my vehicle keys and would not release my car. He offered to arrange an Uber ride home but said I would have to find my own way back later to retrieve my vehicle after getting the money. My 14-year-old daughter and I remained at the location for about three and a half hours in the heat. I told staff that I am disabled, was becoming light-headed, and needed to eat. My concerns were not resolved. When the situation escalated, police and EMS responded. I was told EMS had received incorrect information that I had diabetes. The responding police officer ultimately paid the remaining $22 balance out of her own pocket so my vehicle could be released, and she signed the receipt, which I have kept. This was an extremely distressing experience. I encourage customers to ask for a written estimate, confirm the price before any work begins, and make sure all services are authorized before allowing repairs to proceed.

I took my Volkswagen Taos to Valvoline for a simple oil change, and it turned into one of the worst…read moreservice experiences I've ever had. The customer service was absolutely pathetic--staff were careless, unprofessional, and clearly uninterested in doing their job right. To make matters worse, they didn't even reset the oil change sensor, which shows a complete lack of attention to detail. When I brought it up, the manager was dismissive and offered zero solutions. No accountability, no effort--nothing. On top of all that, their prices are higher than other places, which is honestly outrageous considering the terrible service. Save your time, money, and frustration--go somewhere else.

I had an oil change and tire rotation. it took 2.5-3.0…read morehours.... way too long ! after that my truck vibrated. so I took it back and asked for the tires to be rotated back and "inspected" ... they said tires looked ok I got home and inspected myself and found a tire that was very worn on the inside I took the truck back and asked to have this tire swapped with the spare and then my tires rotated I was told I would have to pay for the rotation even though I asked for the tires to be inspected and they were not inspected at all as it was very obvious! I would not have needed a 3rd trip at all if they had done the job right on the second trip . If that's how a tire inspection is done then I can't imagine inspecting anything else here ! I was told "we can't keep rotating your tires for free" I wouldnt need the original rotation done if they had inspected the tires properly as I had asked! I can see why they have a 2.5 rating on here I wont be back

Fast and professional work! Came to get my Tesla model s inspected and had a great experience!…read moreDefinitely recommend

They were my guardian angels when my car ran hot after a heater hose ruptured & left me stranded…read more They had my part in stock & quickly replaced it and got me back on the road home. They were so kind and professional & I felt reasonably priced at the end of a work day. I would definitely recommend this business to others!

From the owner: For complete auto, motorcycle, and power-sports care and repair in Gastonia, look no further than…read moreGMG Auto & Cycle Service Center. We've been keeping all our customers' vehicles running like new since 2013, and we've enjoyed every second. From oil changes and tuneups to welding and transmission work, no job is too big or too small for our team of skilled, professional mechanics. We're here to ensure your safety and satisfaction, so you can always expect an honest, prompt, and reliable experience here with us. Only the best for the community we love so much -- we're glad to be along for the ride!

Oil changes are totally over priced. Pay $100 bucks for an oil change that you can do yourself for…read more$40 and 30 mins. of your time.

BEST TAKE 5 oil change location in all of Charlotte. All of the staff are extremely friendly &…read moreprofessional , especially Rebecca! She single-handedly made my experience here very easy & convenient. Rebecca is extremely knowledgeable about all things automotive & knows exactly what she's doing! Genuinely grateful for her help...Highly recommend this location !

Always friendly and helpful. Very trustworthy. Due to work it is hard for me to make appointments…read morebut he and the team are always willing to work with me. Strongly recommended.

From the owner: We provide Quality service and great prices. Small local business. Family owned.read more

Amazing work. Super high quality and a good price. These guys stay busy but are worth the wait if…read moreyou can. 100% would use them again.

From the owner: We Specialize in fleet preventative maintenance and repairs, along with RV services preventative…read moremaintenance services, emergency repairs, HVAC systems, Propane system diagnostics leak detection and prevention, winterizing and roof maintenance and sealing, slide out services, wheel bearing services, motor coach maintenance, Air Brakes, electric brakes, and hydraulic brakes, generator repair and maintenance services on gas and diesel generators, A/C system cleaning, Battery testing and replacement 12v and 24v systems, lighting repairs, replacement, and upgrades, We offer mobile services around the clock to provide less down time for vehicles in your fleet. DOT compliance inspections on all vehicles and trailers to keep peace of mind the next time you’re stopped at an inspection location by DOT. we also have years of experience in school bus safety inspections and offer a preventative maintenance program for school bus fleets of any size. Lastly we offer routine maintenance on your everyday car truck or suv. Battery testing on location mobile battery replacement charging system diagnostics along with brake services suspension repairs lighting system repairs coolant system repairs computer diagnostics and much more. We support our Troops, Veterans, Seniors, & First Responders.