Beware of unnecessary charges! When we first went into Firestone, we spoke to Rafael who was fair…read moreand honest with us. He explained that it would be $9.99 for a diagnostic exam. No problem! We explained what was wrong with the car and what was needed. They weren't able to look at it until the end of the day, but quickly confirmed what was wrong. He called me and literally said, "you were right, it's the bushing that needs repair". They ordered the part and said they'd call in the morning. A new guy, Elon, called to let us know it would be $249. He also called to let us know we needed a new battery. Mind you, we haven't needed to jump start the car for years, so this came at a very interesting time for us, wondering what they did to drain the battery. Either way, we declined the upsell items he mentioned, and went in to make our $249 payment. Lo and behold, the payment is now over $300. When asked why it's different than what he told us over the phone, he stated that it was a $50 diagnostic fee. I stated that I told Rafael what was needed to be done, so why the large diagnostic fee, when I was quoted $9.99. He said, "well, if you give me the part number that you gave Rafael, then I'll take off the fee". I didn't think I needed to give him a part number. To be fair, I was willing to pay the $9.99 fee that I was quoted, but also thought that was part of the $249 he said it would all cost over the phone. Elon was so smug during the conversation, knowing there was nothing we could do about it. Well, hope someone sees this and knows that if you deal with Elon, you may pay more than you expected, just like I did. Like I said, beware of this shop and the extra charges. FYI - their A/C guy is on leave, so they can't work on that right now. Not sure how long that will last, but sounded like it's going to be awhile.