Was looking for windshield wipers and they helped me find the right pair of windshield wipers

This review is not about the employees or the service they provide, which is exceptional. This review is about the repeat abuse of long time customers and their time. I have been a loyal customer of DT since 1995 and they have always had stellar service. However for the last few years I have experienced extreme wait times for routine "free" services that are included as a purchasing customer, WITH AN APPOINTMENT! It finally occurred to me, as I sat in the lobby for over an hour and watched the customers coming and going... they are prioritizing New Sales over their "valued" customers because "cha-ching" money talks. So, the "value" of long term customers is just a scam. If someone walks in before your vehicle makes it in the bay and they're planning to drop some dough, you're out of luck, appointment or no appointment. THIS IS DISGUSTING. This is why I am planning to give my business to Costco moving forward. They have better reviews on wait times and they have ONE list, they also make appointments AND if you're an executive member you earn cash back on that purchase. I was not going to write a review, I had planned to just disappear from DT's system, BUT I want people out there to know that you have buying power. The big corporations don't get to push us around for the almighty profit margin anymore. Go find another company that values you and your time. This is the only way we change this corporate abuse. Cheers and happy shopping!! read more

I had a very pleasurable experience purchasing tires from discount tire today from a salesman named James. After much research I found a store that sold the tires I wanted much cheaper than DT. I've used DT for over 20 years and didn't want to change. After working with James for 1/2 an hour, he was able to price match and keep me as a loyal customer. DT is very fortunate to have such a great employee like James. read more

Worst experience ever had to wait 3 hours for just 1 tire worst customer service ever and you pay over 150 for one shitty ass tire IF YOU DONT HAVE TO DO NOT GO HERE!!!!! It makes me leave a star didn't even want to leave one !! This place sucks !!!!!!!!! read more

Had a tire go bad on our RV. Called and got directions from a very helpful young man and slowly made our way. The parking lot was quite small and very busy. A nice employee moved traffic cones and helped up park our truck and RV. They were able to pull up our previous purchases on the computer and replace our bad tire with an exact match. Service was speedy, especially considering how busy the place was. We received exceptional serve, courtesy and assistance from everyone we encountered. Everything was top notch from start to finish. read more

I love this place! They give you an out the door price, unlike Big O Tires who adds all kinds of items into the price.

Mgr was only interested in selling me new tires though I went in to have my front tire checked for a leak. This has not been my experience at other Tire Discount locations where they check for a leak first. It was only after 2 hours of waiting that I asked to refund me my order so that I could leave and just add air to my tire. ,When asked why I explained the tires were to be installed given the time I had been offered earlier. It was only after I asked for a refund that my car received immediate attention. I was charged for 2 tire certificates that I was never told about during the sale process. That was a surprise add to my bill. BTW registering the certificates is also a pain, if you make 1 mistake you have to start over. Tire registration should be automatic instead of relying on the customer to fill out a form since all the information is gathered at the front desk. I suspect this is on purpose. If you do not register your tires, there is no guarantee, thus you need to buy tires in the future. In the future I will purchase tires from Toyota since my experience in the service department has been excellent for 15 years. Lastly the app they use to inform customers as to the status of their vehicle is useless. Not only did I experience that, but individuals I chatted with in the lobby, who had previously scheduled service waited, and became quite upset. What was the point in scheduling service was their comments to me as we all waited patiently to the extreme of impatience. read more

They gave us a very good deal. They ordered my tires which weren't in stock because they are run flat tires. Was there next day and we had I scheduled and we were in and out in 1 hour. read more

We had amazing service from Damian I M. He really helped us out in a pinch. We were driving to the airport with family to catch a flight and our car's tire suddenly started to lose pressure on the freeway (talk about bad timing!). We took the first exit and were so lucky to find the Discount Tire nearby. We explained out dilemma to Damian and he went the extra mile for us to see that our tire was patched up and got us back on the road in time to make our flight. Luckily we had purchased our tires on this car at the Discount Tires in Tucson so the repair was free. All in all, it only took us about an extra hour of our schedule. Great job Damian I M and the crew at Discount Tire! read more

Wish they had a TEN Star rating! Did everything online to include appointment time the next morning. When I arrived, there was a sign personally Welcoming to the store. the moment I parked, a gentleman was at my window asking if I was David of which I replied Yes. He took my keys and told me he would have my car ready in 20 minutes. Got four Michelin tires mounted and hung and five wiper blades. Received an $80 discount of the tires as well as a $45 military discount. Car was delivered on the dot 20 minutes after I arrived. Wish every business in the country to include government, hospitals, stores gave the attention to detailed customer service that Discount Tires does. read more

Elias was the best! My 90 year old mom needed help. He took extra time to help her until she was taken care of! Exceptional service from an exceptional young man! read more

My experience today at Discount Tire just confirmed that this is our new go-to tire shop! I went in because the dealer had done an oil change on my car (without our knowledge or permission) and lost one of the custom tire valve caps and jammed another on so hard with one of those stupid pneumatic drills that I could not free it. The guy who helped me (James) had to actually take off the wheel cover to get to the cap and he said it was definitely overtightened. Amazingly he was eventually able to free it. They also checked the air in all four tires and aired them up to specs -- ALL FOR FREE! Wow! I didn't even have an appointment, and they barely made me wait at all! I can't say enough good things about this place! read more

I stopped in here on April 1st for a new tire. I had just moved to Arizona City the day prior and had prayed that my right front tire wouldn't blow on the highway. The night before our move, my son had discovered a bulge in the tire that was very troublesome. I didn't have time on the 31st to do anything about it because we had a very tight schedule to keep. I drove on a wing and a prayer to our new home.... I was planning to go a competitor, but since that competitor brand had patched the same tire in January, I decided to come here instead. I was greeted the moment I walked in the store, the associate came right out to take a look and said that they could replace the tire immediately. I was suprised, because that competitor I was talking about usually took several hours to do anything, and I would wait just to get it done. (1 to 4 hours depending on the issue, once it was 6 hours) I was overjoyed that Discount Tire didn't try to scare me into any upselling for two tires, (competitor ALWAY did that), and he stated that they would get the car in right way, shouldn't take any more than about 45 minutes. Again, shocked due to my experience with the competitor. There was a store in the same area that I needed to go to, so my son and I walked over and got some shopping done. To my additional shock, I received a text about 20 minutes later that my car was DONE! I had been truly expecting to wait a few hours!!! For the tire to be replaced less than 30 minutes after I dropped it off was such a wonderful shock to have. On top of all this, it was around noon on a Saturday when everybody is out and about. This kind of service is beyond amazing! I am so glad that I decided to go to Discount Tire that day to replace my tire. You have earned all my future business!!!! read more

Discount Tire - Big bulge in my front passenger tire - Tires Near Me - Casa Grande, Arizona

There are angels among us and they work at discount tire! I had to bring a tire in and Elias met me outside unprompted when I had a screaming baby that needed to be fed. Thank you Elias, you are the man!! read more

Horrible service & experience. I'd avoid this place at all cost. Talk about a hungry sales force whose only objective is to lie and upsell you. You can travel 2 min down the street to Big O tires and experience 5 star service and the best pricing! I'm disgusted & will never consider discount tire ever again. Sales is all about helping others solve a problem not taking advantage of one and creating a bigger problem. read more

If you value your time- DO NOT go here. I had a 4:30 appointment- it took 30 minutes of standing in line just to check for my appointment. Then I waited over an hour for my rotation... 2 hours of my day for a 20 minute service. Used to be great... I'll go elsewhere with my next set of tires as there are stores in town that will match their price and actually value your time. read more

Dropped in for a Tire sensor that went out on a Friday night. The fixed the sensors and they replaced tires (which we 6 years old) without an appointment - great service! In and out in an hour and a half on a Friday night. All employees stayed late and helped the very last customer that came in. No additive all positive! read more

I went in because one of my tires was losing pressure. I didn't realize my tires were 6 years old and only had. 4 tread They explained my options and got me taken care of quickly read more

Came at 11:50 for a tire replacement and the car has not been worked on for the past 3 hours. The man up front said it would be done at 1:43 and it is 2pm untouched. read more

Set an appointment for tire rotation. 11:15 Guess how long it took? a professional 75minutes! (Also have to validate it with a huge negative. You're not hiring the right guys.) read more

After researching multiple places for run flat. For my mini cooper we decided to go with Discount tires, damien was Extremely professional on the telephone when I walked in the place was packed. I thought to myself who's buying tires 1 week before Christmas. However, however, they were able to get within an hour. I was beyond impressed with the service. The professionalism of the staff and just overall my tire purchasing experience. Highly recommend this location. Shout out to all the sales people. Who do what they do and do it well read more

Pretty bummed out about my experience at this store. I limped my car here on a spare tire late on Friday night. Saturday morning I arrived before store opened to get in line as I live in Tucson. The person who "helped me" seemed to have zero communication skills. I showed him the tire with the issue, he stated he didn't see an issue. But then proceeded to say I needed 4 tires. I told him I wasn't super familiar with tires and needed some of his expertise. Regardless I told him I needed something affordable and needed to get back to Tucson. He then gave me a quote for 2 tires, I told him that was over my budget. He then quoted me another quote that was 35% less than the first quote. He explained NOTHING of what came with that price and that was the extent of the communication. I had to get tires as I had no other choice. But I would never set foot in this store again. The only plus is that they were very fast in getting me in and out. read more

I returned to discount tire with a medium leak on a tire. that discount tire had just put on 15 hours before. After looking at the tire, they told me that the reason why it was leaking was that I had a bent rim. The previous tire was replaced because I had a screw in it outside of the repairable area, but it had held air without a problem prior to bringing it to discount tire. This made me very skeptical and not so willing to accept the answer of a pothole causing my bent rim. Marty was able to put my mind at ease by showing me the damage to my rim and how it would be difficult for their equipment to cause such damage. This is not why I'm giving a five star rating. Marty then went on to get me a loaner rim and tire, so I can get to work. He then told me he would send my rim to another company and have my rim repaired for little or no cost. In a world where many peoples idea of customer service is that they make the customer feel like it's their fault and that there's nothing that they can do, Marty actually gave some of the best customer service I've had in years. He has earned a customer that will buy all of his tires from discount tire and tell anybody who will listen what a great job they do. read more

If you have a tire monitor problem don't go here they don't have a clue what they are doing i paid to have 4 replaced every 4 months, one of them go out For the second time.I go in today and and they brushed it off and said I had to go to the dealer.What a waste of $290 I wasted there i use to buy tires there for all my vehicles but now going to shop elsewhere besides, discount tires never again can't trust them. read more

this guys are crazy my husband went this morning to fix a flat tire and this guy Gorge tell him that all he needs was to get all four new tires. And my husband was trying to explain that all he wanted was to fix the tire. He got so desperate and tell him the he was going to try to fix his tire in another place. And at the end he was like making fun off my husband. I thing this is not fair try to take advantage of people. We hear already so many bad comments about Discount tire here at Casa Grande. Totally bad and no stars deserve . read more

The work they do is fine but appointments are worthless cause you will wait a hour and half after apt time to touch vehicle. This has happened numerous times to me read more

Love this place! I have been a faithful client for over 7 years and today remains why! My car was me the tire pressure was low and I stoped by to get air- a few days later. Same thing! Low again! Immediate went to DT and was WOW'd! Nail in the tire- easy fix since I have the warranty for the new tires I bought six months ago- it was all free!! Great customer service and support! Best value for your money! I always go here and now my entire family does. read more

Absolutely the best customer service in the industry. Hands Down ! If you own a customer service oriented business I suggest sending and paying every one of your employees to get a tire rotation at the Florence Blvd. Store. read more

I called to verify the warranty on my tires because one of my tires had a lump in it I Spoke with Trevor and confirmed my tires were still under warranty and to just go in. I come and spend 15min with Dylan who was trying to find me in the system mind you I called and verified this before I came in. Then was told I would have to pay out of pocket. I expressed my confusion and how I was not pleased having to wait 15 min waiting to find me in the system and Dylan was rude and gave me a smart remark of "I know right". It's very unprofessional to have someone presenting themselves in that manner especially when there the first face you see walking in instead of being sympathetic and trying to make everything better or just a simple apology he fustrated me more I will never buy tires from here again read more

I buy most of my tires here. My dads too. Great service, never feel pushed into a sale. Great techs work quickly. If you need new shoes for your ride, get em here. I'm here now and they're fixing a screw in my tire for free (based on warranty of tire I assume). Good, friendly people. read more

Recently bought two new tires from this discount. Every time I come to this location they're trying to push additional purchases. I'll say "I just bought and installed NEW wiper blades" they'll go out to my car to get the tire size and tell me the wipers look awful and still need to be replaced. Okay, still not buying any. Anyway, two new tires. Purchased about two months ago, one of them blew out already. Discount replaced the tire, I had to pay $28 to renew the warranty on the new tire. When I drove off the lot the air in the new tire was 37-40 when driving and all of the other ones were around 32. I figured they would level the air out, but no. Went the next day to get the air sorted out, was in line for 50 minutes around 11:30am. When it was finally my turn the air person left about 3 times. No wonder it's taking so long! I don't particularly like this location. When I purchased two new tires the salesman didn't acknowledge me at all and opted to just speak to my boyfriend. When I came after the tire blowout alone, WITHOUT A MAN(gasp), the salesman/cashier wasn't too friendly. I just don't understand it, but I need tires and live in this area, and don't want to drive to Gilbert so here we are. Subpar service. Don't come without a male, I suppose. read more

I have been going to Discount Tire in Casa Grande for about 15 years now and they are my go-to whenever I have an issue with tires or need new tires. They have always been very professional and they take care of my tires. I absolutely love, that if my tires are low, I can take them to get them filled. read more

I honestly can't tell you how long I've been going to Discount Tires but this last two day visit has been, by far, the worst I've ever experienced, 5/5 and 5/6 of 2025. I felt like I was at a used car lot. I went to get my tires pressure checked and the guy told me that I needed new tires which I found out the next day that I still had a couple of thousand miles to go for them to be where the handheld reader said they were, according to the tech that checked them manually. Then the guy checking the pressure said I needed some windshield wipers which were just put on!!! He also complained about all the cars pulling up to get their pressure checked as if he wasn't getting paid for it, IMO. As I went in for my appointment, we went out to look at my tires and I know it may sound petty but the guy let me go first to open my own door which just has never happened before. Fortunately, one of their employees "Edy" was opening the door for one of his customers and he kept it opened for me. Edy, also helped me check out and is the only reason I gave this review 2 stars. Discount tire's customer service has really diminished. I would advise anyone to get a second opinion before buying new tires from here. read more

The staff members here were all very nice and informative, but the manager went above and beyond for me yesterday. I was so worried about the cost of the visit today that I didn't even get his name. He worked with me on the cost of a new tire that I wasn't planning on getting for a little while, and he also replaced the old lug nuts on my car at no extra charge. I've always appreciated the great service here, but this was really next level kindness. I'll definitely be back. 10/10! read more

We were in an awful bind trying to get home from our road trip with a 10 hour drive ahead! Our trailer had a flat tire with a valve stem needing to be repaired. They told us it was an hour wait! I called a few other places and found less wait times but once I told them our situation they had someone run out and take care of us ON THE SPOT! They had us done and on our way within 10 min!!! I can't believe the service they provided and we're so grateful for this location and the wonderful staff there. Thank you discount tires! read more

First and foremost you need to look for Charlie Keo, I can tell you absolutely best Discount tire experience anywhere. Charlie is best of the best of Advisor when it come to customer service and product knowledge, he is courteous, polite, and responsive to any and all of my request and questions . He is a huge family guy and knows his stuff he will take care you like family. Highly recommend this establishment and especially Charlie Keo. read more

I had a car that I picked up in Casa Grande and the front tires were bald. I was towing it from the rear and the rear tires are off the ground completely. I wanted them swapped so I could have good tires in the front. Yes I know the front tires are bad but seriously we can't touch it? Look I'm towing it to an auction I don't want to be up selled to buy tires. Quit making excuses how the tire could explode and its a liability. You really think everyone believes your bs? I literally said fine went to the parking lot next door and jacket it up my self and swapped them out and drove 832 Miles to Sacramento. Zero problems thanks for nothing. read more

service was great, quality good, they treated us awesome, and fairly, we highly recommend Discount Tire.

Marty is amazing! he is so service focused, honest, knowledgeable, and took such good care of us on both our cars. McFly - you got customers for life! read more

So I took my truck with 1 year old rims and tires with new tire air pressure sensors to have the tires rotated and set to specified pressures for towing heavy loads, 55 in the fronts and 65 in the rears. All four tires were in great condition and sensors working perfectly fine as I've kept them at their correct air capacity consistently. One hour later I get in my truck and they proceed to tell me that my TPS alarm may go off because two of my sensors aren't responding and that it's because of the age of my truck which is 2012 so the batteries may have died. To which I told him the rims and tires and sensors are all less than a year old. Then he proceeds to show me that they couldn't get a reading and he starts twisting and bending the valve stem like crazy and shows me there now reading so I start the truck and all four sensors were now not reading. He then says it's ok we can change them and that it's only 280$ for all four. Then I reply with oh lucky me but I'm not buying his story because all four were working perfectly fine then he says well I don't what ever and proceeds to tell me that one of my caps was chewed up and they couldn't put it back on so I checked it and see that the threads were stripped out and I told him they were on just fine when I got here and that they needed to fix these problems that I didn't have and that I believe he is completely lying to me and the tech got pretty pissed off and just walked away talking under his breath. STAY AWAY!!! Ok so I was asked to come back and give the shop an opportunity to correct the issue and correct it they did. Marty the owner or store manager was able to both program three sensors correctly and replaced one that wasn't being cooperative. I offered to pay for the sensor that was replaced since the other 3 were ok after all, apparently according to Marty some wheel/tire technicians have issues with some chevy trucks, but he insisted on replacing it free of charge due to the sub-par customer service I received and Marty it was definitely appreciated! Thx! I'll definitely be coming back! read more