Was looking for windshield wipers and they helped me find the right pair of windshield wipersread more

This review is not about the employees or the service they provide, which is exceptional. This…read morereview is about the repeat abuse of long time customers and their time. I have been a loyal customer of DT since 1995 and they have always had stellar service. However for the last few years I have experienced extreme wait times for routine "free" services that are included as a purchasing customer, WITH AN APPOINTMENT! It finally occurred to me, as I sat in the lobby for over an hour and watched the customers coming and going... they are prioritizing New Sales over their "valued" customers because "cha-ching" money talks. So, the "value" of long term customers is just a scam. If someone walks in before your vehicle makes it in the bay and they're planning to drop some dough, you're out of luck, appointment or no appointment. THIS IS DISGUSTING. This is why I am planning to give my business to Costco moving forward. They have better reviews on wait times and they have ONE list, they also make appointments AND if you're an executive member you earn cash back on that purchase. I was not going to write a review, I had planned to just disappear from DT's system, BUT I want people out there to know that you have buying power. The big corporations don't get to push us around for the almighty profit margin anymore. Go find another company that values you and your time. This is the only way we change this corporate abuse. Cheers and happy shopping!!

My son was on his way home from work Saturday afternoon when the front passenger tire blew out on…read morehim. He is a new driver, just got his liscence a month ago, and has never changed a tire before. I posted on my local chat asking for help and Orlando Felix immediately responded that he was on his way. I am so blessed to live in a community that helps each other out so willingly! He and a few other people stopped to help my son get the spare on his car. Orlando stated that he worked at American Tire Depot and suggested we go there on Monday to get a new tire installed. After my son got off work Monday I met him at the shop and we got the new tire. The price was right, very affordable, and the service was AMAZING! We were in and out of there so quickly, I barely had time to think about the wait. Towards the end of their day I was worried that they would be backlogged, however, they fit us in immediately. Service like that will keep my family coming back. I sincerely appreciate all of you, and especially Orlando. He stayed in constant contact with me as he looked for my son on the road and let me know when he was there. You have a fantastic team, keep up the good work. You have earned my family's business for life.

From the owner: Drivers in Casa Grande trust American Tire Depot for dependable tire and automotive services. In…read morethis commercial neighborhood, we offer a full range of services including tire sales and installation, wheel balancing, brake service, alignments, oil changes, and general auto repair. Whether you drive a sedan, truck, or SUV, our knowledgeable team will help you make informed decisions about your vehicle's care. We serve families in the Casa Grande commercial and residential areas and south-central Arizona areas and neighboring Pinal County and south-central Arizona. Conveniently located near Neon Sign Park, American Tire Depot is here whenever you need us. Call or stop by for your next appointment.

These guys are wonderful! Repaired a tire for me very quickly and didn't charge me near what I…read morethought. Highly recommend!

These guys are awesome....great customer service, great work on my car, got me in and out, one stop…read moreshop for just about everything. Highly Recommend...

Went in for an alignment check and to see what was hanging down under my suv. These guys are…read morefriendly and honest. They don't recommend a service unless it needs that service. Hard to believe isn't it? Give these guys a try.

The only tire store I found open on Sunday to fix my trailer tire as I was traveling from phoenix…read moreto Tucson.

Contacted them for tires and oil change. Had a mid-morning appointment, but dropped in at 7:30 am…read moreand they took us right away! Had good tire selection and pricing so we got what we wanted. High speed balanced, checked all the tpms sensors and got the alignment right. Oil changed and they reminded us that our records indicated the coolant had never been flushed. With 125K on the ticker and a mid-summer trip through the desert it seemed like a good idea to get it done. All this for $750 is pretty reasonable. Jade did a great job!

My son got his car checked because he was losing coolant. They checked it and quoted $700 for a…read moreheater hose replacement. I went back with him and we picked up his car to take elsewhere since the quote was ridiculous. We got I'd fixed for $90 elsewhere and it wasn't the hose.

Subject: Formal Complaint Regarding Unsafe Service, Unprofessional Conduct, and Improper Tire…read moreRepair Practices To Whom It May Concern, I am writing to formally complain about the service my son and I received at Big Joe's Tire Shop. What should have been a straightforward tire replacement turned into an extremely frustrating, stressful, and concerning experience. When we arrived, it appeared that only one young employee was working on our vehicle. During the repair process, it became obvious that he did not have the proper tools necessary to complete the work correctly. As a result, one of my lug nuts became stripped and damaged. The situation became even worse when the damaged lug nut had to be broken off in order to proceed with the repair. Because of this, I am now left with additional expenses that should never have occurred. I now have to replace the damaged lug nut and potentially the wheel stud that was affected during the process. These are costs that I believe resulted directly from improper service and a lack of proper equipment. Throughout the repair, I simply wanted to ensure that my son and I would be able to safely drive home. Instead of addressing my concerns professionally, the employee became increasingly aggressive, rude, and disrespectful. As a paying customer, I should never be made to feel like asking questions about my family's safety is an inconvenience. The situation became even more concerning because dogs were allowed to roam freely around customers. My son has previously had a traumatic experience involving a pit bull and is extremely uncomfortable around unfamiliar dogs. The presence of loose dogs created unnecessary stress and anxiety for him during an already difficult situation. Businesses serving the public should maintain a safe and controlled environment for customers, especially children. Additionally, while our vehicle was being worked on, other vehicles arrived for service. Despite the fact that we were there first, the employee repeatedly stopped working on our vehicle and began servicing other customers. This significantly extended our wait time and left us feeling that our time and business were not valued. I also have concerns regarding the pricing practices. We were charged for the replacement tire and then charged a separate fee to balance the tire. In my opinion, balancing a replacement tire should be considered part of the installation process. Separating these charges appears to be an unnecessary add-on cost and raises concerns about transparency in pricing. Customers deserve to understand exactly what they are paying for and why. My concerns can be summarized as follows: Damage to my lug nut and wheel stud due to improper tools and repair procedures. Additional repair costs that I now must pay because of the damage caused during service. Aggressive, disrespectful, and unprofessional customer service. Loose dogs around customers, creating safety and comfort concerns. Delays caused by repeatedly stopping work on our vehicle to service later-arriving customers. Questionable pricing practices regarding tire balancing fees. Failure to provide a professional and customer-focused experience. As a father, my primary concern was getting my son and myself home safely. Instead, we left feeling frustrated, disrespected, and concerned about the condition of our vehicle. I am requesting a formal response regarding this matter, including an explanation of how the damage occurred and what steps Big Joe's Tire Shop intends to take to address these concerns. I also request consideration for reimbursement of any costs associated with repairing the damaged lug nut and wheel stud. I look forward to your prompt response. Sincerely, Dan Schroeder PS- Subject: Second Formal Complaint - Demand for Immediate Refund and Reimbursement of Damages To Whom It May Concern, I am writing to submit an additional complaint regarding the unacceptable service I received at Big Joe's Tire Shop and the continuing consequences of the damage caused to my vehicle. As a direct result of the improper work performed on my vehicle, I was forced to take time off from work today to have the damage corrected. This situation should never have occurred. Had the repair been completed properly the first time, I would not have had to miss work, rearrange my schedule, or spend additional money correcting a problem that was created by your shop. After having my vehicle inspected and repaired, I was required to pay an additional $130 out of pocket to replace the damaged lug nut and wheel stud that were affected during the service. This expense was not caused by normal wear and tear. It was the direct result of the work performed on my vehicle. I should not have had to spend a single dollar fixing damage that occurred while my vehicle was in your care. What makes this even more frustrating is that I trusted your business to perform a simple tire replacement. Instead, I was left with vehicle damage

A girl at night with no other options meant used tires sold as new and flat by the time she got to…read more Tucson. When called they said best they could do is another tire. How? Pay for another tow and faulty tire? No thank you! AVOID THIS BUSINESS!

I really like coming here. Every worker I talk to is polite, knowledgeable, and explanative. Great…read morecustomer service. If you have a flat, or think you do, come here. They'll take care of you. Worth the time and money. I had a flat tire and they patched it up right away. Easy 5 stars.

Walk-in for Brake Check and Wheel Alignment on my 2016 Hyundai Santa Fe. Front Brakes needed…read morerepairs while rear brakes only had 50% wear. They did repairs plus completed the alignment and car was ready in about two hours.

wanted 4 tires dismounted, owner tells me 100$ told him that was way too much went up the road 3…read moremiles went to discount tire got them dismounted for 40 bucks. I go back to mount more tires he proceeds to say "my prices are too high" and sends me off. lame way to run a business

Over price to change out tires. It was at end of day and they didn't want to do it anyway. So go…read moreearly if your want your tires done .

This place is open call them. They are not closed call them. Great place to do motor home and truck…read moretires AGAIN THEY ARE NOT CLOSED CALL THEM PLEASE

From the owner: Purcell Tire and Service Centers has kept our customers rolling since 1936. We have grown to become…read moreyour tire dealer in Arizona, Nevada, Missouri, Kentucky, Arkansas, New Mexico, Utah, Texas, Washington, Alaska, Colorado, Idaho, and Mexico. We serve retail, commercial, and wholesale customers, providing all types of tires and tire services, along with automotive repairs and services at our retail locations. We provide our commercial customers with commercial tires, farm tires, and mining tires, as well as roadside assistance, powder coating, tire and wheel balancing, wheel mounting, truck alignments, and fleet inspections.

Great service, reasonable price. There is a reason why this place has been in business for a long…read moretime. Glad I found this place and will be coming back in the future. Thank you Ricardo

From the owner: Big boy Tire has proudly been serving the Casa Grande, AZ Area for over 20 years. We treat our…read morecustomers with the respect that everyone deserves while shopping for new tires or for a new set of wheels. Whether its a simple tire swap, or a complete custom low rider design, Big Boy Tire has you covered.