Shoutout to Salad at Wizard Hat smoke shop! Not only do they have a wide selection of herbal…read moreaccessories but the customer service and value are top tier!! They were able to price match & in some cases, beat other store prices! Love love loveeee wizard hat!

It's a good shop for THCa hemp, typically 5+ varieties. $60 for 1/4 is decent and you can get two…read moredifferent strains. The service varies wildly depending on who's working. Typically there are way too many people working here but that's the time to go, midday. After that, you'll likely get the guy with a man bun and terrible tattoos. He couldn't give less of a shit about your business yet he's always there watching terrible movies. Dogs behind the counter walk with their tails between their legs, so at least he mistreats all living things equally. Still worth checking out.

Definitely not 24/7 smoke shop made the drive to this smoke shop before work just for them to be…read moreclosed. The only thing 24/7 about this the open sign staying on. Definitely don't come to this smoke shop if you are needing anything

Business is allegedly open 24 hours a day, but is locked up and closed at 9:01am. Super…read moreinconvenient. Sign says be back in 5 minutes, but waited 15 for nobody

I don't often feel inclined to shitpost a store for one bad employee, but the night manager Ashley…read morehas brought me across the threshold. My question to Ashley was "what is vape flavoring made of?" Her only reply was "it is flavored with PG."  Good 'ole PG - the colorless, odorless, virtually tasteless liquid, happens to be the Everlasting Gobstopper of vape additives.  The appropriate answer would've been, "I don't know, let me find out from someone."  I tried politely rephrasing this simple question twice over. This one tastes like blueberries - is it made with actual blueberries, I asked. "It's just PG blueberry," she said.  Then she tried insulting me by asking if I could  "name the thousands of chemicals in an American Spirit?" ...an irrelevant and factually innacurate assertion about my favorite cigarette.  "PG is approved by the FDA, if that makes [me] feel better?"  It doesn't, because my question wasn't about the laughable safety standards of the FDA, whom also regulate cigarettes and toxic food pesticides. PG is so magical, so "coolio," as Ashley would say, just before she fills up my fiancé's vape to "get it nice and juicy for [him]."  With side-eye, she then asks me if she should stop mixing my order? Too bad she didn't want to make it nice and juicy for me, too. She's here six days a week, folks, including tomorrow as mentioned to my fiancé, when he said he'd probably be back for the inevitable replacement vape. She's very available in case he wants to come by and hear her golden nuggets of wisdom.  Someone should notify her the coquette nit-in-booty-shorts sales tactics are for the strip clubs and gullible single dudes.  Ignorance is forgivable; an ignorant rote response, overt with wrongfully held condescension, is not.  She was so rude, sassy, and weirdly flirtatious with a taken man. Her complete deficit of professionalism was the first thing he noted when we stepped out of the store. It wasn't just me. Food grade flavor additive is mixed with a PG base, Ashley. "Knowledge is power," as she had patronizingly reminded me. The shop itself is nice and has a robust and tasty flavor selection. The other staff I interacted with were pleasant. A mistake was made by letting this chick represent a product meant to be consumed by adults.

I'm a long-time vaper. I started in 2009. I have worked at a vape shop. I know this industry fairly…read morewell, and have had a lot of experience as a customer. Recently, I have had a hard time finding a good vape shop. There's a LOT of vape stores here in the Austin metro area, and there are a lot of good vape stores. Some deliver. Some have great stock. Some have really friendly, knowledgeable staff. Some are clean and well kept. Some are well organized. It's hard to find a store with several of these attributes at once. There's always a sacrifice. While I don't know if Cloudhouse delivers, they certainly earned by business. The store is gorgeous: clean, well stocked, and well organized. It *smells* right - that mix of vape flavors mingling in the air, but it's not heavy or overpowering. The staff are great. Patient, knowledgeable, and full of useful recommendations. Alyssa helped my girlfriend a week or so ago when she went and grabbed me some juice and coils, and then helped me today when I needed a new tank and or order a new mod. The one I wanted wasn't in stock, but there were a LOT of mods in stock and on display. I wanted something they had sold out of and would be getting more of later. I got juice, a new tank, and a pack of coils for a fair price. Their selection of both premium and house juices is vast. I'm sure there are places that have more, but not one I've run across in the last couple of years. I am very impressed with the quality of their house juice - the flavors are amazing and fairly priced for the quality. Well worth visiting and shopping at. Their parking lots is small, and it's hard to get up to the door if you have mobility impairment, but it's worth the extra work to trudge up the ramp. Once inside the store, there is more than enough room, and plenty of comfortable ways for anyone and everyone to get access to products and assistance. I am very pleased with my experience there.

If this is the same shop I've been to a few times…read more.. Service is good, & their location is convenient for me.

Great Staff! Great Selection! .. Michael & Trina are super helpful and always lead be to a great…read moredecision ... Great store PLUS they're always nice to my dog Maisey! Warning! - Trina is so hot you won't be able to think straight for 2 days!

I've spent a lot of money here over the last several years and never realize that their policy is…read morethat you have to try everything you buy before you walk out the door otherwise you can't return it. So buyer beware if something isn't working or if it's expired or old you're stuck with it if you didn't have the time to try everything before you left.. and if you like me and you buy multiple vapes at one time you're not necessarily going to want to try em in store. Very disappointed in their policy. Especially when the manufacturer would take it back. If there's something wrong with it just makes you wonder where they're coming from.

Eric is the man, the myth, the legend!…read more Thanks for the recommendations! The prices aren't bad at all, either!

VERY knowledgeable and well trained employees. I told them i was a newbie, we discussed what i was…read morelooking for. I've tried various small packs now and have a favorite for weekend relaxation. Love Ropeace!

This Store is Nice but the ropeace on Balcones Has melted gummies…read more Dont ever Shop at the balcones Store I told the Owner about his bad producrs & he is dishonest & Does not Care He only ripped me for 45$

Hey now everybody don't hate... first person you need to know is CARSON not only is he da bomb he…read moreis da bomb diggity (and yes I am a 90's chick). He has a lot I mean a lot of patience (he has to do deal with me...everybody does) BUT he is know his stuff and if he doesn't he will straight up tell you. I always say it's the little things that count and if it the guy at the vape store that makes your day so be it. Look this is a small store that does emphasize on customer service but people have to be trained ... so in that process you have gotten with one of the trainees. If it's that big a deal call 1st if you know what you want and see if they have it ... if you don't know what you want make sure CARSON IS THERE... he is the one that will have the knowledge and the compassion to help you when your going through the depression of not finding your juice, trying to figure out what's what in the vape world , and if your just having a bad day. But for those at the shop that are were being trained just put yourself in their shoes and try to imagine your first day on the job whether or not you have a background in it or not. Like I said earlier it's the little things such as compassion and think about it ... it goes both ways... VINTAGE VAPE keep on your doing great... and this is a DOUBLE YELP TO THE INFAMOUS CARSON ... who I am pretty sure I just embarrassed the heck out of... can't have it all :)

I've been coming here for the past 5 years. The atmosphere is always awesome. Customer service is…read moreexcellent because everyone there is knowledgeable about every item they carry. They have a huge selection of products and if they don't have what I want when I need it, it will be there in the next couple of days. All in all, I try not to go anywhere else because they accommodate just about everything!

Dealing with this Carona Situation finding vape juice right now is a nightmare - I called up and…read morewhen I tell you Jesus himself answered that phone! The guy communicated with me Gave me a bunch of options for juice and then delivered it! And they have really good prices! This is by far the best vape store in Austin.

Lovely place!! If you're looking for nic salts, this place has the most! And the owner is such a…read morenice women! She knows her stuff and will set you up with whatever you need!

Visited the shop on a whim and was greedy by a nice lady who was helpful and very knowledgeable on…read morethe products in the store. They price match, and have quality products in the store as well as a rewards program! Definitely recommend!

Walked in and was immediately greeted by Payton, who was very helpful…read more This store will honor online deals and prices. Will be coming back for more juice and devices.