Shoutout to Salad at Wizard Hat smoke shop! Not only do they have a wide selection of herbal…read moreaccessories but the customer service and value are top tier!! They were able to price match & in some cases, beat other store prices! Love love loveeee wizard hat!

It's a good shop for THCa hemp, typically 5+ varieties. $60 for 1/4 is decent and you can get two…read moredifferent strains. The service varies wildly depending on who's working. Typically there are way too many people working here but that's the time to go, midday. After that, you'll likely get the guy with a man bun and terrible tattoos. He couldn't give less of a shit about your business yet he's always there watching terrible movies. Dogs behind the counter walk with their tails between their legs, so at least he mistreats all living things equally. Still worth checking out.

Black Owned Cigar Shop!…read more Went in and grabbed a few sticks for my lady and I. Nice laid-back vibe. Seems to be a "Where everybody knows your name" type of place. Guys sitting, smoking watching the game. Staff friendly and helpful. BYOB and you're welcome to sit, smoke and chat with the fellas.

Friendly and knowledgeable staff. Always willing to assist and recommend. Takes time to listen and…read moreeducate

Terrible experience,don't buy hookahs here they sell damaged products and refuse to refund…read more I bought a hookah and it was broken from the inside and didn't work at all (I'm from the middle east and know my hookah) Owner words "next time you buy a hookah check before you leave the store"

Owner lied on the phone about having specific papers I requested, drove 25 minutes for him to try…read moreand sell me common papers. Small minded sales tactics.

If this is the same shop I've been to a few times…read more.. Service is good, & their location is convenient for me.

Great Staff! Great Selection! .. Michael & Trina are super helpful and always lead be to a great…read moredecision ... Great store PLUS they're always nice to my dog Maisey! Warning! - Trina is so hot you won't be able to think straight for 2 days!

Been enjoying PW sinse tha 19 hundreds at the various Austin locations; and lately the McNeil…read morelocation in RR. Practical seating and availability of Hott or cold soft drinks. Great Cigar selection covering Davidoff & other Dominican production, Hondurans, and Nicaraguan cigars plus. One stop shopping for Gift items and humidors.

Very clean, chairs are nice. The selection is huge or diverse but it has the classics, Davidoff,…read morePadron & Fuente

The staff here is super professional, helpful, and knowledgeable on products. I had done an online…read moreorder and submitted the incorrect information. The staff was quick to correct it and easy to get in contact with as well!!

I ordered online and have waited ,it's been 9 days and no pkg. tracking keeps changing delivery…read moredate. Don't recommend ordering online due to shipping taking forever. At this point if I ever do get my package it won't matter how good the product is I'm done with this company.

Hey now everybody don't hate... first person you need to know is CARSON not only is he da bomb he…read moreis da bomb diggity (and yes I am a 90's chick). He has a lot I mean a lot of patience (he has to do deal with me...everybody does) BUT he is know his stuff and if he doesn't he will straight up tell you. I always say it's the little things that count and if it the guy at the vape store that makes your day so be it. Look this is a small store that does emphasize on customer service but people have to be trained ... so in that process you have gotten with one of the trainees. If it's that big a deal call 1st if you know what you want and see if they have it ... if you don't know what you want make sure CARSON IS THERE... he is the one that will have the knowledge and the compassion to help you when your going through the depression of not finding your juice, trying to figure out what's what in the vape world , and if your just having a bad day. But for those at the shop that are were being trained just put yourself in their shoes and try to imagine your first day on the job whether or not you have a background in it or not. Like I said earlier it's the little things such as compassion and think about it ... it goes both ways... VINTAGE VAPE keep on your doing great... and this is a DOUBLE YELP TO THE INFAMOUS CARSON ... who I am pretty sure I just embarrassed the heck out of... can't have it all :)

I've been coming here for the past 5 years. The atmosphere is always awesome. Customer service is…read moreexcellent because everyone there is knowledgeable about every item they carry. They have a huge selection of products and if they don't have what I want when I need it, it will be there in the next couple of days. All in all, I try not to go anywhere else because they accommodate just about everything!

I don't often feel inclined to shitpost a store for one bad employee, but the night manager Ashley…read morehas brought me across the threshold. My question to Ashley was "what is vape flavoring made of?" Her only reply was "it is flavored with PG."  Good 'ole PG - the colorless, odorless, virtually tasteless liquid, happens to be the Everlasting Gobstopper of vape additives.  The appropriate answer would've been, "I don't know, let me find out from someone."  I tried politely rephrasing this simple question twice over. This one tastes like blueberries - is it made with actual blueberries, I asked. "It's just PG blueberry," she said.  Then she tried insulting me by asking if I could  "name the thousands of chemicals in an American Spirit?" ...an irrelevant and factually innacurate assertion about my favorite cigarette.  "PG is approved by the FDA, if that makes [me] feel better?"  It doesn't, because my question wasn't about the laughable safety standards of the FDA, whom also regulate cigarettes and toxic food pesticides. PG is so magical, so "coolio," as Ashley would say, just before she fills up my fiancé's vape to "get it nice and juicy for [him]."  With side-eye, she then asks me if she should stop mixing my order? Too bad she didn't want to make it nice and juicy for me, too. She's here six days a week, folks, including tomorrow as mentioned to my fiancé, when he said he'd probably be back for the inevitable replacement vape. She's very available in case he wants to come by and hear her golden nuggets of wisdom.  Someone should notify her the coquette nit-in-booty-shorts sales tactics are for the strip clubs and gullible single dudes.  Ignorance is forgivable; an ignorant rote response, overt with wrongfully held condescension, is not.  She was so rude, sassy, and weirdly flirtatious with a taken man. Her complete deficit of professionalism was the first thing he noted when we stepped out of the store. It wasn't just me. Food grade flavor additive is mixed with a PG base, Ashley. "Knowledge is power," as she had patronizingly reminded me. The shop itself is nice and has a robust and tasty flavor selection. The other staff I interacted with were pleasant. A mistake was made by letting this chick represent a product meant to be consumed by adults.

I'm a long-time vaper. I started in 2009. I have worked at a vape shop. I know this industry fairly…read morewell, and have had a lot of experience as a customer. Recently, I have had a hard time finding a good vape shop. There's a LOT of vape stores here in the Austin metro area, and there are a lot of good vape stores. Some deliver. Some have great stock. Some have really friendly, knowledgeable staff. Some are clean and well kept. Some are well organized. It's hard to find a store with several of these attributes at once. There's always a sacrifice. While I don't know if Cloudhouse delivers, they certainly earned by business. The store is gorgeous: clean, well stocked, and well organized. It *smells* right - that mix of vape flavors mingling in the air, but it's not heavy or overpowering. The staff are great. Patient, knowledgeable, and full of useful recommendations. Alyssa helped my girlfriend a week or so ago when she went and grabbed me some juice and coils, and then helped me today when I needed a new tank and or order a new mod. The one I wanted wasn't in stock, but there were a LOT of mods in stock and on display. I wanted something they had sold out of and would be getting more of later. I got juice, a new tank, and a pack of coils for a fair price. Their selection of both premium and house juices is vast. I'm sure there are places that have more, but not one I've run across in the last couple of years. I am very impressed with the quality of their house juice - the flavors are amazing and fairly priced for the quality. Well worth visiting and shopping at. Their parking lots is small, and it's hard to get up to the door if you have mobility impairment, but it's worth the extra work to trudge up the ramp. Once inside the store, there is more than enough room, and plenty of comfortable ways for anyone and everyone to get access to products and assistance. I am very pleased with my experience there.

I didn't get his name but he was making sexual remarks when my girlfriend and I were browsing…read moregummies. Then he pressured me into giving a review and when I did he asked "what did you put"? Then got mad when I didn't mention his name and tried to get me to change the review for like 45 seconds it was so awkward.. then I asked if I was getting a discount for this and he said no. So I asked him to just ring me up. He did. Then he asked my girlfriend and I if he could smoke with us. We declined and just left. Honestly don't come here.

rocky tried to pressure me into spending $700 on THCA and I told him I couldn't spend more than…read more$500. After about 10 minutes of back and forth he rang me up and said he needed a picture of my ID and credit card (stupid of me to give I know). I protested but he said it's required to verify large purchases. I have been watching my account closely and lo and behold a $200 charge I did not make has popped up on the account bringing the total spent to $700 yesterday. i will be coming in on Monday to confront rocky about this