Best vape shop in town, ALexa was SOOOO NICE They know so much and are so helpful!!! read more

This place has gone downhill since Bryce stopped managing it. Grey has been a sight for sore eyes when he is there. He's great. However, all the new employees that I've come across are not very kind, welcoming, or straight up have been FaceTiming while providing service. When I asked if there were any hybrid flowers available I was met with a dead stare and no response. My roommate and I were regulars, but have since stopped going as often since the change. read more

The overall experience is great, they have given a lot of attention to the environment and customer service/experience. Another perk of the store is its selection, they have a wide variety of products. And the employees seem pretty knowledgeable. But I was pretty surprised to see many of the reviews mention "great prices" because I think this is the one drawback of this store. In the same area I can find the same/similar products for $5-$10 cheaper when it comes to the vapes and delta8 products. read more

I don't got how this place got good reviews because I spent like 30 for a razz vape and it was burnt I don't got a problem with the workers but this Indian owned place need to closed nikkkia it's epired I could have got nice things on plant k with that momey read more

Customer service is spot on. Huge selection of many products. Great Prices. This is my #1 vape store. All flavors for my Salt-nic. Love going here and browsing the interesting merchandise. Staff is fast, friendly and funny. They humor this old woman. LOL read more

My son and I dropped in for the first time on Thursday. This place is large and there are a lot of items for sale. The girl behind the counter was new so almost every question we asked was answered because she texted the owner. There are no prices on almost everything, which tells me the price can change depending on what the owner wants. In the back is a table with clearance items and one of those items was the single-use vape pen. It was $10 and we checked out and walked outside. We were excited to try it and literally opened the box on the sidewalk outside the front door of the store only to realize that it didn't work. My guess is the battery died and this model did not have a charging port. We immediately walked in and informed the young lady behind the counter and asked for a replacement. She stated no returns or refunds and no replacements. Seriously??? You sell broken vape pens and then won't even consider giving us a replacement when we literally purchased it 5 minutes ago? She mentioned before we checked out that folks that gave Google reviews received a 20% discount. Here's my review :) read more

iVapeATX - Round Rock - Vape Shops Near Me - Austin, Texas

See all

Best smoke shop location in the round rock area. Caitlin (I hope I'm saying her name right) is amazing and gave me the best recommendations. A WIDE selection of anything you can possible need. Def will be coming here for my goodies! read more

IVape offers a loyalty rewards program where you accumulate 1 point for every $10 you spend. Each point can be used as a dollar towards future purchases. I have been a customer at IVape since before this program was introduced. I would allow my points to accumulate, then I would use them towards a purchase where I would only spend $10 but use like 80 points, which would go towards a $90 purchase. This was a good way to keep me coming back to them despite other vape shops nearby offering other products. It incentivized me to keep coming to IVape. Lately, they keep saying the FiveStar system is down and we can only add points with purchases but there's no way to spend them. So I intended to just use more of them since they were adding up. I currently have more than 100 points that are worth $100.. I went in on July 19th and told the sales rep Matt that I wanted to get two of the same item so that I could just pay half and it would be like getting one free. He said ok, grabbed them from the shelf and wrung me up. But he only took off 40 dollars and said, "Sorry, we can only take 40 off now." He didn't tell me there was a change until after I was already wrung up. There was no announcement (this store has no website but they have social media and no announcements were made through any of their platforms, I checked). I was really surprised that the rep didn't at least warn me. When I came by the following week, the system was down again. I came back on July 27 and it was still down, this time the rep that was there, said that when it comes back up it would only be 10 points that you can use at each purchase. Again, no announcement and the system was down. I went in there today, July 28 to speak to the manager Tyler. He told me that the loyalty program was shut down at the moment. I asked where the details of the program are written for clarity, he said they are not in writing because it doesn't exist, it is shut down. They would not allow me to use any of my points. I told him I wanted to use my points the way I used to and he said he doesn't have the ability to do that. I asked him if there was someone else above him who was in charge of the loyalty program and he said no, that this was something that he was just put in charge of. I was not provided with any details of the program in writing, I was not allowed to use any of my points, no communication about the changes to the loyalty program was provided. This is against the law with the Federal Trade Commission and the Office of Attorney General. I have reported them to both, as well as the Better Business Bureau. Beware of these unfair business practices! They gained an advantage over other vape shops in the area because of this loyalty program so this is potentially an antitrust violation as well and has been reported for investigation. They have no website and they provide a linktree link at the cash register that leads to: https://linktr.ee/ivapeatxrr?utm_source=qr_code At the end of the conversation he told me to leave his store or he would call the police. I told him to go ahead so I could press charges on how he's running his store. He said, "You have no leg to stand on." At which point I held up my phone and told him I was recording this whole conversation. He looked stunned and said "No you didn't". I did. See: https://statutes.capitol.texas.gov/Docs/BC/htm/BC.17.htm BUSINESS AND COMMERCE CODE TITLE 2. COMPETITION AND TRADE PRACTICES CHAPTER 17. DECEPTIVE TRADE PRACTICES SUBCHAPTER A. GENERAL PROVISIONS Sec. 17.46. DECEPTIVE TRADE PRACTICES UNLAWFUL read more

Best buds and great prices very friendly customer service best shop to shop at and have great pieces

I want to start with how much I wish this place wasn't what it is. While the product selection is impressive and the majority of the employees are wonderful, the owners DO NOT PAY EMPLOYEES WHAT THEY PROMISE. The bonuses the employees are told they will receive are a scam, in fact when employees don't meet the metrics for "bonuses", they are fired. The owners have re-hired employees that were fired by other managers for being disrespectful towards clients and other employees. The owners blame managers that keep the store running with a litany of accusations that can easily be connected back to their own negligence. As great as the product selection is, the prices are inflated far beyond industry standards and when those items aren't sold, the employees are blamed. Don't give these men your money. If you really enjoy one of the employees, please ask where they plan to work once this place goes under. read more

Shop was clean, staff was so kind and knowledgeable!! 1000% will be back! They have so many options (for all price ranges) and quality stuff!! read more

This is my favorite vape store right now, the vibe inside is really awesome and so are the prices! Alexa was super helpful with our purchase and I'll be back soon! read more

The owner is super helpful and very knowledgeable, however you have to come in at the right times or you could end up like me, needing questions answered and being met with nothing but a dismissive idk. Didn't get her name but whoever worked today was more concerned with getting her own fix as I couldn't even ask her a single question without her constantly ripping her vape. I get it, it's a vape store, but you're priority should be helping the customers, not getting a free supply lol 4 stars bc the owner is super awesome. read more

Stopped by the shop while visiting from California and I was impressed with the selection of disposables. Ryan helped me navigate through the brands and I ended up with a strawberry banana Fume disposable. It's quickly become my new favorite and I hope I can find these back home in Cali. The customer service was great, the staff is warm and welcoming and eager to help. I definitely recommend checking this shop out whether you're coming from out of town or a local. Great selection, great prices, and great staff, a gem in the vape shop industry!! read more

This shop is awesome! Went in today and bought a new piece and mod. Great customer service and great rewards system! Check these guys out it's definitely worth it! read more

iVapeATX - Round Rock - new water pipe - Vape Shops Near Me - Austin, Texas

I've been going here for almost over 2 years now and it's one of my favorite places to get my stuff. Everyone that works here is an absolute sweetheart and if they don't know the answer to your question they won't BS you. They won't try to sell you on stuff you dont want, but give good recommendations when asked. I see reviews saying, "they sold me a busted vape and won't even give me a refund," that's a total lie. They ask you to open it in the store immediately after paying to make sure it works. If it doesn't they'll give you a good one. Nothing but love for this store. read more

Bought a Device a month ago. Went back three days later because the charger was not the factory issue (I had one before) and it doesn't charge. The guy said "sorry don't know what you want me to tell you." Upon leaving I said "I will do business elsewhere." I ended buying a whole new device elsewhere. Today I went because it's close to work I needed juice and pods. I work long hours. They didn't have my pods on a very popular device. (I found them after work easily at another shop )I bought my juice the same guy as before never asked me for loyalty number. P.s. the six people from my office I let them know my experience and they too noticed the difference in service lately. Sorry I made the recommendation, but since I had to find somewhere twice To fix a problem after a visit at your place and lost money in the process I was able to give them a new spot. It's such shame because the staff used to be so helpful. read more

Great selection and phenomenal staff! The employees are always happy to help and very friendly!

Great customer service! Every time I go in there, they are always very helpful and accommodating.