Horrible horrible shop with uninformed employees, one by the name of Tyler. I have severe PTSD and have to take certain precautions when shopping as a result. I've been shopping at this location for a while now but today I walked in and this store's arrogant employee tried to tell me it's against the to law for me to wear face masks in shops. I immediately corrected him as I have been surviving my PTSD for 3 years now this way. I promptly corrected this new employee about the law and it's not his place to lie about what the law is. So then Tyler switched it up and said "well it's store policy." I asked for the manager and he instead said that I can leave or he'll call the police - because I wanted to talk to his manager for his horrible service. This is not how you treat customers, especially when that customer is exercising his or her personal liberties. Way to go with the new employee Drip. I'll be telling all the people that I have recommended Drip N' Rip to go elsewhere. Texas has an overabundance of similar shops popping up. I'll find a better one that treats their customers with some appreciation for their business. 11/03/2025 Follow Up (see image): I love when a company has an employee who abuses a customer and then the company comes back to blame the victim in the situation. Is the owner of Drip N' Rip a domestic abuser too? Is it illegal for me to wear PRESCRIPTION GLASSES into a store? Is it illegal to wear a hoodie into a store? Is it illegal to wear face coverings into a store? No! None of these apply to your attempt to gaslight me with your placating response. The law is that one needs to be 21 to enter your shop and, most importantly, to make purchases. The LAW ONLY requires one to prove that they are of age; there are no stipulations on how one needs to dress. Your associate didn't ask me for any sort of identification. Your associate began yelling at me about how I was dressed. None of your other employees, at this or any other location, have ever done that. Had your associate asked for ID, I understand the business needing to CYA and I would have had no issue pulling out my ID and identifying myself. THAT'S NOT WHAT HAPPENED THOUGH. In fact, there was at least 1 customer who walked in right before I did and I think 1 or 2 just after. Tyler didn't yell at them for ID. Tyler didn't yell at anyone other than me. And, he didn't yell at me for identification. Further, he also didn't ask for ID from the 2 people he rang up while I was waiting EITHER. I wonder if your "camera footage" caught that. I bet Dan Patrick would like to review that security footage. And oh look, we have time stamps of where on the tapes he needs to look too. Stop making excuses for your associate's abuse and your failure to properly train him. Tyler didn't even know the name of the owner, let alone his own manager - and I asked. In fact, if you were actually a professional so worried about customer service and its impact on your business, you'd take more note of the fact that your associate behaved in such a manner instead of trying to make yourself look better with this ridiculous follow-up. Tyler was left to man your shop all by himself. He obviously is not mature enough for such responsibilities and was overwhelmed with all of the people in the store - what was there 6 to 10 at the time? Tyler decided to take his day out on me directly. Your employee was already overwhelmed from his workload and lack of support from the management that, he took his first opportunity to explode. And explode he did - INSTANTLY. That's bad training and more importantly, bad management. But, make yourself feel better about your lack of service and blame the disabled customer only in your shop because of his disability. That's top notch service there. I repeat, I WILL NOT BE BACK and I will tell every person I know, wherever possible, to not do business with Drip N' Rip. Bigger companies than yours thought they could treat customers badly and are long gone. Keep up with your lack of service and you'll go the way of the rest - especially with your little blame the customer response below. It doesn't take much for small business such as yours to go under. Bad service is a surefire way. I intend to help and make sure everyone knows how you treat disabled people and then blame them for your mistakes. read more

Drip n Rip Vapes - Pflugerville - Response - Vape Shops Near Me - Pflugerville, Texas

Great vape shop, huge selection, great prices. Very knowledgeable staff. Am never disappointed.

I bought a Geek Vape at Drip N Rip in Cedar Park. I didn't open it because I was waiting for the coil to go out on my vape. When I did open the package, filled with juice and hit it. I got a giant mouthful of juice. I took it back to Drip N Rip in Pflugerville. The guy told me sometimes the coils are bad and to change the coil. I did this and it didn't help every time I hit it there was a mouthful of juice. As you know salt nic juice isn't cheap. I went back and was told they really couldn't do anything except give me 50% off of another vape. So I bought a different one. I opened it when I got home put a battery in it but it wouldn't turn on. I had two other people look at it and they could see why it wouldn't work. By this time I spent just under $110 and was just fed up with Drip N Rip. I took both vapes back to the store and told the guy I was feeling ripped off and that they need to credit my account. He called me and said that he check them and he just couldn't believe they just didn't work right. I disputed the charges on my card and it was denied. Shame on both Drip N Rip and my credit card. I will never set foot in one of their stores again & would suggest you do not either. read more

Super friendly customer service, the guys at the front including the owner had ALOT of knowledge on vapes and if he didn't know, he called and got a quick answer. He even gave me a free mouth piece for my vape, and comped one of my coils! So awesome most vape shops I have been to have been the opposite. Their prices aren't bad on juices either. read more

Drip n Rip Vapes - Pflugerville - Vape Shops Near Me - Pflugerville, Texas

hey this place is pretty neat. good vibes from both employees. great items at great prices, they even applied a coupon that I wasn't aware of. I Will definitely be back! read more

Just moved to austin from San Diego and this is the *only* shop I've found my coils at and the kid behind the counter was super helpful. Will for sure be a repeat customer. :) read more

I found this place because it's right by my house but I'm so glad I did! Everyone that works here is extremely nice and helpful! They have a great selection and every time I'm in there it's a good experience. Highly recommend read more