Scheduled a 10am move. Got a call at 10am saying they were delayed and would be at their first job another 30-45 minutes. I verified that I would see them around 11.
I called 3 times over the next hour and a half (11-12:30), but never saw or heard from them. My husband called them from work. I KNOW they have my number because they called to say they were running late. If they were lost or further delayed, why not call? Now I need to find another mover last minute, or I'll be moving everything myself at 4.5 months pregnant.
ETA: I kept calling and finally got Mike, who said his phone had died and otherwise he would have told me that they were still at their first job. He promised to call me when they finish there. I may add another star or two if they come through...
Final edit: I didn't hear from anyone for the rest of the day. I started calling every five minutes after I woke up. I got Mike around 7am. He told me they were STILL at the job they had started 24 hours before, but should be at my place by 10am (only a day late). Again, though I called/emailed/prayed, I didn't hear from him again until after 4pm, when he sent an email saying. "Hold tight." I texted him for an ETA and the reply was that he was getting gas right then on his way over. He should have arrived by 5pm.
Finally, just after 6, the truck and movers arrived. Unfortunately, I had just hired some random guy with a trailer off Craigslist (right before I got the email/text communication from Mike). The Craigslister arrived from Escondido at 5pm and spent over an hour loading his trailer, then had to spend another hour unloading before he could make the long drive home. I paid him the amount we'd agreed on even though Mike and his team did half the work.
The good news? The movers were efficient, polite, and best of all -- they didn't charge me!
The bad news: Between tipping them and paying random-Craigslist-guy, I paid more than I was quoted for the move. If they had shown up a couple hours sooner (30 hours late instead of 32), I would have been moved for free, which would have been a major consolation.
More bad news: with the two overlapping moving teams (and me unable to supervise both) the new place was a completely unlivable mess when everyone left. The front door was blocked, along with most of the furniture (including dressers with drawers stacked on top rather than put back in), and most of the boxes were in the wrong rooms. read more