AVOID! We have used them several times to transport my wheelchair bound mom to appointments. They have NEVER been on time. Today we had an appointment for 9:30 for a critical doctors appointment for her. The arrangement was made 2 days prior (not short notice). We got many mixed notices from them that the cab was on the way, no it wasn't, yes it was, no it wasn't. At 11:30 they finally called and said they just couldn't send a cab today. Too much else going on for them. A few minutes later a driver called to say he was on the way. They have no clue as to what is really happening. It didn't matter as it was so late that the doctors office had to cancel the appointment. I spoke to a supervisor that had nothing to offer other than apologizing for their crappy service. He said that the drivers are just contractors and they don't really control them. I will never use them again. They had my mom sitting in a wheelchair for over two hours with multiple false promises of a cab on the way. When they did finally call to cancel we were told to find some other way to get her there. Real nice. read more

I ordered a cab at 0715 and still waiting for the cab to show up at 1018a. I called 3 times and got hung up 3 times, discount is not worth using anymore the quality sucks and people have no idea what they are doing there. read more

They got my reservation wrong, the dispatchers cannot communicate effectively, if you need to make a flight DO NOT USE THEM EVER!!!!

Every time I call the agents are very rude specifically in Glendale, Az. I work in customer service so I know how important the consumer is. They were so rude didn't give me a chance to speak. They would not get a supervisor on the phone. The sad thing is this has happened more than one time. Most of the time the ride takes over and 1 hour to show up even when it's not rush hour. I do not recommend total ride they are very unreliable. Once you use the app and book a ride you will c for your self. When they were hat discount cab it seems they had a better system. I hope others are not having the same experience as me. I specifically downloaded this app for this review. read more

Consistently late. Dispatch rude. Standard answer "Your ride is twenty to thirty minutes away." Doesn't matter if you can see a car. Twenty minutes to thirty really means a an hour or more. Either use Yellow or Uber. read more

I have had a client waiting in my lobby for over an hour. when I call back to check the status of the cab, one man hung up, I call back and the other just says they will call upon arrival and one will be here in a few minutes. that was 20 min ago and my client is still here waiting. Total waste of time call anyone but discount and ryders choice. absolutely terrible service from business to business. read more

I am an airline pilot. I have stop overs in phx often. I used to use the taxi service recommended by the hotel i use but the cars were old and dirty. I tried discount cab and was pleased with their newer and cleaner cars. Everything was great. Now all i get is horrible customer service. Takes forever to reach someone in dispatch. I waited 10 minutes before someone finally answered my call. The dispatch girl barely spoke english. She kept repeating the pickup address with no east or west designation even though I said EAST mcdowell rd. Sure enough im waiting and waiting and finally the driver calls saying he couldnt find the address. Turns out it was because it was given as WEST mcdowell instead of east. Unbelievable. Guess im looking for another cab company. read more

Missed my sons wedding because they arrived over an hour late. Several dispatchers told lies, saying they would arrive in a few minutes. The manager would not even answer my phone calls, one, two and three days later. I gave up. They couldn't give a hoot. What an outfit! read more

I am beyond pissed. We reserved a cab for a 6:00 a.m. ride to Sky Harbor for an international flight. After calling and being on hold for 10 minutes when the cab was late, I was told there was no order for a cab. After some heated words from me, I was told there was a reservation but no pickup time was entered. "Sorry, there's really nothing we can do" was the agent's statement to me. My response..."We will never use your company again." read more

2nd time I have made 24 hr advance reservation and been left at the door. They could care less! This time was the worst. Airline reservation to Hawaii. I made reservation 24 hrs in advance and even got confirm number. At pickup time, no cab! I called and they said he would be there in 6 minutes. 15 minutes later I was told 3 minutes until arrival. Another 10 minutes and I called again and I was told 3 minutes. At this point it was 30 minutes late. I was driving out my driveway, ready to eat $200 in parking fees at Sky Harbor, when Cab arrived. The Cab driver said he was down the street for the last hour waiting for a dispatch. He was perplexed as to why he never received a dispatch earlier. He cared but his company obviously does not. This company s..ks so STAY AWAY. The call operators are clueless liars who don't give a d..n! read more

Very upset. NEVER LOSE ANYTHING IN THEIR CABS. I lost my phone in the cab in the morning, got on the train to work in Phoenix. Called Discount Cab when I arrived at work. Indeed my phone was in the cab. They gave the cab driver my work number. He called me and told me he would give me my phone at my work later that day when he was driving out that way from Mesa. I never heard from him until I had to call lost and found again just before I had to leave work for the day. I got his cell number and he said he lost my work number and he would drop off my phone at my work. I told him I had somewhere to be at 4:30 and that I needed to leave work. He said he'd call back. He didn't call me back and I called him back. He suggested he would take my phone to my apartment where he picked me up that morning and that he would leave it with my husband tonight. It's now 10:30 at night, he never showed up with my phone and he didn't drop it off at lost and found so I can pick it up tomorrow. I now have to call my boss tomorrow morning and tell her I won't be in until later because I have to get my phone during business hours and come in later. Again, NEVER LOSE ANYTHING IN THE CAB. You'll never get it back. read more

Booked a discount cab online, received a confirmation number, 5 minutes after it was booked I called to get an ETA. There order was confirmed but per the agent/dispatcher there was no cab on the way. I asked that they hurry a cab to my location because I needed to get to work, I was given a time frame of 5 to 20 minutes. (this is the predigested pap they spread whenever you ask an eta... but I believed her) Twenty five minutes later, No cab. Called again, got apologies but when pressed for a real time was told 15 to 20 MORE minutes. Taxi finally arrived after the time I was supposed to login, and I finally was able to arrive LATE for work (which I do detest). So, to reprise; 1) Online Booking failed 2) speaking to a live customer service agent/dispatcher did not resolve the situation - it made things worse 3) The CS agent was polite but ineffective in getting any sort of resolution that may have helped the situation and finally 4) It will be a snowy day here in Phoenix before I use this shoddy, ineffective and at times hazardous taxi service . read more

i must say we had the best taxi experience with all the drivers. One particular was just a super nice guy, told us all about the area. He was always on time and I felt very safe in his hands. We had a couple of very short fares but he never let on it was not worth his effort. We use taxis alot and we know they never like a short fare cuz they could miss a big one driving us a mile or so. We got to the point where we asked for this guy for every ride. He was dependable. Sometimes there was a wait but heck we were on vacation so no hurry but it was still never over 20 minutes. We asked for him for the ride back to the airport so he could have a bigger fare as we were leaving. He was on time, actually early by 5-10 minutes, called my cell to let me know he had arrived at resort and off we went to Phoenix. He told us alot about the city and the history, I actually felt like i was getting a tour. Next time in the Phoenix area, do yourself a favor and call Discount Cab and ask for LARRY!! You won't be disappointed. read more

well on friday we ordered a cab to go to the court house to get married. he waved our fee, so that was awesome of him. on the way home no complaints either. but the next day we called a cab to pick us us at chili's and the first time the cab driver came and looked for us near the to go entrance. ...um why would we be near the place where people with cars go? so we called again and had to wait a grand total of 35 minutes from the first phone call to when the second cab came. ended up paying $10 for 2 miles. too expensive for that hassle. can't wait to get my car fixed. read more

I needed taxi service to a doctor's appointment that would involve anesthesia so I couldn't drive myself. The cab showed up early and got me to my appointment with no problem. The driver was courteous and the cab was clean. Thank you for the great service! read more

What a disaster! We never use taxi's but our car has a bad clutch so asked my wife to take cab to work. It can hardly move and I want to try and limp it to a shop instead of paying $150 to tow it. She called before 11am and requested ride at 3pm. She didn't have to be at work until 4pm. It's only 2 miles away. PLENTY of wiggle room. At 3:20 she calls as to why they haven't arrived. Discount stated NO ONE has been assigned to get her yet! She calls me at work and I call Discount. Same thing. Says system error and causing problems. I tell them I will be calling back in 15 minutes. She has a New Job and is on 90 day probation. Can't be late. She calls again and nothing. Calls me crying she's going to be late. I call again. Discount now trys telling me that a driver came and she was not home. (She stood in garage with door open starting at 2:50pm). Discount then changes that back to no one is assigned to get her after I call BS on that. I finally tell my wife to continue to damage what's left of the clutch and go to work. She was 4 minutes late. I call Discount back and let them know to stop looking for someone to get her. I ask what is Discount going to do for us now due to this horrible experience. We still need transportation for a week or so. Discount puts me on hold while she talks to her supervisor. I am at work and put them on speaker so I can keep working. 10 minutes pass. Finally Discount returns and states Supervisor says they can do nothing. I told her to tell her Supervisor that she made the WRONG decision as this left a TERRIBLE taste in our mouths. If she had at least tried to make this right we would have felt just a little bit better, but the Supervisor didn't care at all. Does this sort of thing happen all the time??? Seemed like no big deal to them. Left shocked in Buckeye Az. read more

This is my first review usually don't like to judge people or company's but had to be done. Discount Cab is hands down the most unprofessional, unreliable cab company I have ever dealt with. read more

Cabs smell of food and smoke, drivers are generally rude, not a comfortable and safe journey. A forced option if Apache taxi is not available read more

Are you kidding??? Since I left this review there have been several more terrible reviews! And the kicker? In every one, the manager apologizes but nothing changes! Stop apologizing and fix the problem! read more

I will never use this service again, I understand why they are getting blown out of the water by services like Uber and lyft. I ordered A cab an entire two hours early so I would not be late for my flight. The arrival time was set for 8 AM, at 8:30 I called to find out where the driver was located and they told me I was not even in the system. At that point they resent out another driver who then contacted me 10 minutes later to let me know he was in route and would be to me within 15 to 20 minutes. After an additional 45 minutes with no arrival I tried contacting the driver who's phone was turned off. I was beyond frustrated at that point but I kept my cool and called discount once again .They informed me that they did not know what happened to the driver who had been in route but they were going to send out someone for a third time( keep in mind it was now 10 AM when I originally needed the arrival to be at 8am). I let them know that I was in a extreme time crunch at this point because of my flight back to Michigan and they said unfortunately things like this have been happening on a regular basis and they were not willing to do anything to rectify the situation but send out another driver. I then asked if they would be willing to at least cover A portion of the fair which they would not do and the representative stated the only thing they would be willing to do is send me out 1 $10 voucher for another ride in the future which I would not receive for another 4 to 6 weeks in the mail.(I declined) Because of their lack of professionalism I missed my flight and had to pay an additional $200 to reschedule to the next available flight on another airline. I decided to not even take discount and it went to my neighbor offered him $50 to take me to the airport which was only 20 minutes away. I wish I could give them less than one star. I will never use this service again nor recommend it to anyone. Save your money and use it uber or lyft I know uber is only $0.90 a mile compared to the $2.50 that discount charges plus they do not except tips and cars are always in perfect condition with trustworthy drivers. read more

Seriously lame. Ordered a cab (uber was quoting 2.8x). They said it would be 6-20 minutes. Called after 20 minutes, they said the cab was 2 minutes away. Called again after 45 minutes had elapsed. They said someone else took the ride. The cab never showed up at our destination so the driver deliberately took another rider while coming to get us - and incidentally lost what would have been a $50 fare by doing so. Discount dispatch didn't appear to care. LESSON: always order Uber even if it's 2.8x premium. They'll show up within 5 minutes or less. read more

Can #1034 rude as hell was waiting with my husband and kept calling like shit if you don't want to pick people up don't work for a cab company this company takes forever to send a cab I've used discount cab almost everyday for work and at least half the time nobody knows where you are based on the address read more

Ordered a cab for 6:15 am for a flight. Actually talked to a representative when ordering b/c I wanted a mini van and there didn't seem to be a way to get a van online. Got a confirmation number. Representative never told me that an order for a pickup at a specific time didn't necessarily mean that we would be picked up at that time "it could be a few minutes earlier or later" we were told when I called the next day when our cab did not come at 6:15. They dispatched the cab when I called and told me it would be 15 minutes. We hailed a cab from Valley cab at 6:40. I am currently waiting in the security line at 7:36 for a flight that boards in 15 minutes. Hope I don't miss my flight because of Discount Cab! I would give them 0 stars if I could. read more

Called and scheduled a ride to the airport for 7:15am. By 7:20 am the cab had not arrived, so i called and got no answer after being put on hold for twenty minutes. I then drove myself to the airport and missed my flight. When i got home i called again was put on hold for twenty minutes then told they were working on getting a car there soon. Three hours late for an advanced scheduled trip!! Never use this company! read more

Just saw a discount driver try to force another driver into another lane and then roll his window down and berate the other driver. Note to self. Always use Uber but if you must take a cab don't use discount. They need to screen these drivers for aggression. read more

I had surgery, and had to arrive at 7 am. Made reservation on line day before. No cab. Called cab company and was on hold for extended period of time, with no answer. I ended up with 15 minutes to get to surgical center, no cab, so I drove myself. I guess I now know what it means by Discount. read more

on time, clean vehicles, ok and friendly drivers. I prefer them over the other med. transportation services.

Being new to the mesa area requires finding out which businesses you can count on and which ones you should pass on by. Discount cabs is not a reliable company. My car was in for repairs and the repair shop called and said it was ready. I called discount cabs to book a ride and was told there would be a 5-20 minute wait which seemed acceptable in a city the size of Mesa. After 40 minutes,no cab, I called discount cabs again and was told they had no record of my booking and if I wanted to re-book there would now be a wait of 40+ minutes. I told them to forget it as the shop would be closed before the cab would ever arrive! They will never get another call from me and will lose out on a lot of trips to and from the airport! read more

0 STARS called at 1am was told cab will be there in 45 mins, they called back in an hour asking if we were still interested, which we were, they reentered out order, this exact scenario happened again. we called again at 7am and they said 20-25 mins. we waited an hour to which i finally called the manager who said, "well sir theres plenty of other transportation options" she later hung up on me after i called back twice. will never use this business again... HAVE A NICE DAY MANAGER DAWN read more

Discount SUCKS when it comes to cash cab rides, ive set up a arrival and a return ride a will call for return and its like the drivers take whoever may flag them down, i saw the cab the driver called me and confirmed he was in the parking lot as i raised my hand to let him no i see him another person flaed him and he stopped to pick them up so i called the number the driver called me at and he refused to answer his phone. dispatch was no help they said 20 to 30 min for the next cab and its 115 outside and im disabled. when the next cab finally came i told the driver what happened and he called his dispatch and they called me saying they were gonna send me 2 10.00 coupons that i never got and i called them regaurding the coupons they kept saying there in the mail i never got them. But the driver did say there are money hungry drivers who do that and ther not suppose to cause it was set up in advance so I refuse to use discount for any cab rides as do all my family and friends however aaa cab is worse but i found a much better cab service there fast and on time ive never waited more then 15min for them. read more

Cab abandoned us after 5 calls and two hours. Made us miss our flight, lied to us and said they were 5 minutes away. They don't care one bit, do NOT use this cab company. If it's a choice between walking and using this cab, walk, seriously. read more

I had the worst customer service experience EVER with this taxi company. I left my phone in a taxi and realized it as soon as I got out. The concierge actually chased after the taxi to flag him down, to no avail. Then they called the dispatch with the taxi and driver #. The dispatch repeatedly stated that it wasn't their problem that I lost the phone (not the issue - I fully accept responsibility) and would do nothing. They confirmed that the driver had the phone but would not turn around. I needed a taxi later that evening and asked if that driver could pick me up and return my phone that way, and was told it wasn't possible. I had no car and was staying in Scottsdale which meant I had to take a taxi the next morning from there to Mesa to pick up my phone from Lost and Found. My hotel asked if they could just send a driver with the phone, since I needed a ride to the airport anyway, and they refused. (again, stating it wasn't their problem that I lost the phone) They were also quite rude on the phone both days to everyone, including me, who spoke to them about this issue. Luckily, the hotel contacted another cab company, Tru Cab, who offered to take me there and back at a very reasonable flat rate. I used them again to take me to the airport. If you want decent customer service, do not use Discount Cab. They just don't care about customer service. At all. They are certainly "green" when it comes to service. Operating on a model where policy is more important than customers is not sustainable. Call Tru Cab if you want to be treated like a human being. read more

This is the worst cab company. Two hours waiting and then they tell me they can't even send one out to me. I phoned discount cab company and ordered a cab and letting them know I had my 16 month old baby with me and would need a car seat. They told me it would be a little longer of a wait with the car seat but under an hour. After waiting for an hour at the grocery store I phoned them to see how much longer. I was told they would look into it and get one out as soon as possible. I phoned back an hour and a half later. Same response. I told them I have a groceries and a 16 month old crying baby and please to send one out and that I have been waiting an hour and a half. They said they would send one out in the next 15min. Two hours later no cab still!! I phone again and was told they couldn't send one out because they have no one with a car seat. What!! Why didn't they tell me this 2 hours ago. I waited for to hours with my poor little girl and a cart full of groceries and was stranded and no way to get home. I was so upset I started crying. Thank-you to the good Samaritan's that over heard me on the phone and saw me crying and offered to give me a ride home. Thank you to the nice couple me and my baby and groceries made it home. No thanks to discount cabs!! Worst cab experience ever!! I will never use discount cab company ever again. How can they even do that!! Leave a mother and child stranded. Not even a sorry. Heartless,.... read more

If I could give this company negative stars I would. I called the night before I had a very early flight and scheduled a taxi for 4:15 in the morning. They gave me a confirmation code and told me I was all set. 4:15 rolled around the next day and no taxi arrived. I called discount and they spent 10 mins looking for my reservation and finally I just asked them to stop looking and just send out another cab since I was gonna be late. They assured me another cab would arrive in 5-20 mins. 25 mins later still no cab. I called back told the operator at this point I was gonna miss my flight and she put me on hold to wait for her supervisor. 10 mins later no one returned to the call. I hung up, got an uber and thankfully made my flight by literally one minute. No one from Discount ever apologized or seemed to understand that because they couldn't figure out how to get me a cab I was gonna miss my Christmas flight home. I will never use this cab company again and I will be sure to tell all my family and friends to choose another company. read more

If I could do less than one star I would at this point. I have never had so much trouble with a cab company. The drivers are mostly very nice, but the call center employees are very unprofessional. I have had so many cab rides not be placed, incorrect times scheduled, wait times over an hour and rude customer service reps. They used to be very reliable but not anymore. I don't think I will be using them any longer. I even had an employee tell me that she always gets stuck with the stupid short rides when she picked me up to bring me to work. If I'm giving you a boat load of money every week for a 5 minute ride I at least expect a reasonable level of professionalism. Like I said in general the drivers are great people and so I don't blame them for most of the issues but there needs to be a better system in place. I feel bad for the drivers because they are going to be the ones most affected by the lack of quality service at the call centers. read more

after 10 days still no apology from these people, just more rude behavior. don't bother contacting them on their website, they will not respond. these are the rudest people I have ever encountered in my entire life read more