I just learned that every time you do anything with diretv and they revise your billing statement, in the fine print near the bottom is a statement indicating that you extended your contract for 24 months and if you cancel service you will be charged a fee. read more

Fiber optics equal 5gb but 1G is much better if you are streaming. Especially when you have routers have 8 - 10 devices WiFi connections

Direct TV streaming is horrible quality. The picture and the sound are well over a minute off often. The sound cuts out. The picture cuts out. It is really bad. They run the Food Network on the east coast schedule so all the shows where they actually cook are on in the wee hours of the morning. To add insult to injury they keep raising the price. We would leave but husband wants the sports channels. So for this we have to deal with this lousy customer service read more

I have had service with DirectTV for 3 years now and called to cancel. They told me that because I was 3 days past the billing cycle I had to pay for the entire next month. I called and got ahold of supervisor and got the exact same response. Bottom line is I am being cheated into paying for an entire extra month of service that I do not want. This is horrible customer service punishing me because I choose to cancel. I would NOT recommend anyone ever going with DirectTV EVER!! read more

I was with direct tv for years, I had to cancel my service with the intent to get service again in the future. When I called everything was fine they said they were going to cancel it and I would be charged one day because of the day I canceled it. I completely understood that. The next month I got charged for the whole bill. I called back and they kept putting me on hold. They were telling me I have to pay for the whole month. I got transferred and kept getting put on hold again. They ended up refunding me part of the money but did not keep their promise of only charging one day when I originally called. For the most part the person I spoke to was nice but he did get rude when I let them know I am on a time limit. The experience was not a good and I will not be a returning customer. read more

Terrible customer service. 4 years ago, beginning with installation, the work order was incorrect, installer made it worse, Direct TV never corrected the issue. We proceeded because we didn't have time for the aggravation (don't really have the time now), and I liked the NFL Red-Zone. I am currently having a channel issue that cannot be solved by using the Direct TV Website, and have been transferred 4 times in the last 90 minutes - wait, just got in, then transferred again - so now it's 5 times. Direct TV has made this an easy decision - I am going to the website to cancel my subscription, and replace with Comcast. I read more

I just had the most disappointing experience with Directv. I ordered services on February 10, 2014 and spoke with Jenay. I told her that I wanted a package that included AMC & DisneyHD as that is what my family finds most important. She offered me the Entertainment package, as it had what we wanted and "more". I was told I get three free months of hobo/showtime or what ever as part of the deal and that when bundled with Internet, my total costs before taxes would be $75.99. We were very excited and looked forward to this install date of February 16, 2014 between 12 pm & 4 pm. We moved, had been stuck inside due to a winter snow storm and had no phone, internet or cable tv for two weeks. This was traumatic. We were cut off from almost everything and at the time were just happy to have had electricity during that time. This was supposed to be like a reward for the suffering. Today the tech comes out to do the install and everything seems alright. He arrived fifteen minutes to one o'clock and worked steadily, was polite and informative. While going over how to program your system to record a series. I suggested we use walking dead as that's what we'd be doing any way. We turn to channel 254 and get an error message to upgrade the plan. What? He pulls out the programming guide, Tricks & Tips brochure and something he was holding to double check that it's part of my package. It all checks out on each branded item. He tells me that I'm going to have to call customer service to let them know something is wrong. I tell him I will after I return my moving truck. We get back and make the call. The rep says that AMC was removed from the Entertainment line up on February 6, 2014. I advise that my service was ordered February 10, 2014 and that all of the branded Directv paper that I have reads that this is part of the package I signed an agreement for. The rep states that she can do nothing and gets me to her supervisor, Jenny. Jenny proceeds to tell me the same thing and that she is sorry for the "confusion and misinformation" however, she cannot keep the plan I signed up for. I have branded materials telling me what I paid for, an agreement that lists what I paid for but am not able to have AMC added to that package without paying an additional $9/month. I would have to pay an almost extra $120 per year to get what an agreement said I was entitled to. I was offered a two month "credit" ($18) for the inconvenience. Eighteen dollars for a break in a service agreement. If it weren't for my family, I would have had them come and retrieve this immediately. I'm tired of big companies raking American consumers over the coals. They don't even hire locally for support. The majority outsource work that could help boost OUR economy. We are locked in contracts that they can change and modify as they see fit at our loss. I'm so tired of fighting this. If I were single, I'd not deal with Directv or Concast. Directv is barely the lesser of two evils. My small money won't matter or make a difference either way but I wish we could unite and make these companies accountable for their actions. It's not right, ethical nor is it professional. I wish I knew for sure if it was legal. read more

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LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

How does Direct TV keep its customers? For the money we pay every month I could go to the world series / playoffs and save money. Tonight I can get the preview screen of the NY vs Astros game ... along with ESPN, NBC Sports, CBS Sports, NFL Network and ESPN2. When I select the NY/ASTRO game ... I get the message from DirecTV that the channel is not available. I cant wait for local cable so I can cancel your service. Everyday - same problem. read more

UPDATE: 07/14/21 The DirecTV Technician is here now and we asked him what was the "early termination fee" for since the Loyalty Department had NO CLUE WHAT THIS EARLY TERMINATION FEE was for. According to the Technician, it was for the "UPGRADE OF YOUR EQUIPMENT"! The "upgrade" that DirecTV HAD TO INSTALL BECAUSE OF ALL OF THE ISSUES I WAS HAVING. I had NO IDEA DIRECTV SIGNED ME UP FOR A "2 YEAR CONTRACT ON THE UPGRADED EQUIPMENT!!!" HOW LOW CAN A BUSINESS GO THAT THEY WILL CHARGE A CUSTOMER "AN UPGRADE CONTRACT" WITHOUT EVEN TELLING US!!! Also, I demanded that the Technician contact his Supervisor because I was getting NO WHERE WITH THE LOYALTY DEPARTMENT and since the Loyalty Department said that the "TECHNICAL DEPARTMENT" would handle my issues, I FELT TRAPPED, ABUSED AND LIED TO!!!! I'll keep everyone updated on if DirecTVs "MANAGER" can/will/able to do ANYTHING ABOUT MY CONSTANT ISSUES!!!!! 07/13/21 i moved to washington state on july 4, 2000. and since 2000, i've had directv as my cable provider. and since 2000 i've had nothing but problems!!!! i pay close to $200 a month for whole home dvr on 4 televisions and every single month, i've had to call directv about: 1. lost sound 2. lost picture 3. lost "saved" shows on my dvr 4. frozen screens every single month this happens and everytime i call, they read my file and are "wow, you've had a lot of issues!" and now, on july 13, 2021, i tried cancelling my directv and they said "if you cancel your account, you'll have to pay an "early termination" fee. i freaked, how can i have an "early termination fee" when i've had directv since 2000! its because i bought at&t phones!!!! talk about screwed!! don't every buy directv, you'll regret it for 20 years!!! read more

On the phone today with Direct TV customer service for 40 min as they still didn't delete all the extras I had asked them to. In the meantime they used 40 mins of my time to tell me their computer was slow, tried to get me to order the fight channel, nfl package, upgrade my equipment, etc They threw all kinds of numbers at me in order to confuse me. They were not forthcoming or straight forward. Amazingly troublesome to deal with. The cliche fits. Moral of the story..we are reading more at home and streaming. read more

We have bought a HBO and Showtime package that was faulty and never worked. Can't access but maybe one or two of their programming titles and the demand option was null. I have spent hours on the phone with several customer agents as it took about 5 agents to get me to the right dept. to be able to access my account. So frustrating! I literally spend 4 hours trying to fix. The customer service gal said this is an ongoing problem with the HBO/ Showtime service and it hadn't been resolved in the last 3 months since I made my first tech service call. I tried to get a refund and cancel my service but they would only credit me one month. read more

The WORST!!!!! I have never received worse customer service when I'm just trying to return their equipment. Literally was on the phone with them 3 times for a total of over 3 hours!! These people are idiots!! read more

Worst service ever. Very expensive and poor service. When I stop service they pulled one more month's premium from my account and would not refund the unearned funds. read more

WARNING--I added a receiver to my current package and was locked in to an additional 2 year contract on the current one pushing it out 2 years. Please run from Direct TV...they clearly did not explain this up front or I would have never asked for an additional receiver...they are a joke read more

BEWARE!!! Direct TV is Terrible!!! We recently made a change to Direct TV because we have always liked ATT. We were loyal ATT customers for over 25 years. Well, Direct TV is dragging ATT into the pits! Shortly after installation, we were unhappy with the product offered by Direct TV. When we finally got through to them on the phone to cancel the service (with in 25 days) they charged us $500. They only give you 2 weeks to change your mind. They know they have an inferior product so they do not give you any time. For example, most companies (ie: Xfinity) will give you 30 days to change your mind, because they are confident they have a good product. The product is terrible, line up cumbersome, remote slow and the customer service is the worst I have ever seen! Customer service will keep you on hold of hours and then hang up on you if they have an opportunity. On my third call, the sales assistant yelled at me when I asked to speak to a supervisor. Unfortunately, Costco teamed up with Direct TV and have a sales person in their warehouses. This is surprising as I trust Costco, but will rethink the services offered going forward. I do not plan to ever use ATT again because of the experience with Direct TV and the Inferior product! Just a warning - Direct TV is absolutely terrible!! They will steal from you! Thank you! read more

DirecTV: 21 Reasons to Avoid It I am currently leasing two high definition DVRs and here's what I have found: 1. Appointments are often either not kept, or when they are, are late. Phone calls are commonly not returned. Repeated attempts to resolve problems are futile. Some representatives are as pleasant as the Borg. 2. If DirecTV physically damages your audio video equipment on installation, they refuse all responsibility, refusing to pay for repair costs (after initially agreeing to do so and firing the installation tech). I'm out several hundred dollars in replacement costs for equipment the tech physically damaged. 3. Incomplete satellite dish installations, such as failing to replace air vent screens may occur; a ventilation screen 30' above the ground was left open allowing birds to nest inside my house. A second screen, for the crawl space, was left loose allowing Norway rats to nest under the house. Expect black handprints on your walls. 4. Promised credits never materialize on the bill. 5. None of the equipment is guaranteed beyond 90 days; your choice is to either pay for an ongoing monthly service plan or the full cost of the repairs/replacements/dish realignments. (See, also, items 20 and 21.) 6. Periodically, the receiver must be reinitialized using the reset button; this can take 10 to 20 minutes, so if you are intending to watch a program, you're out of luck. (Update: This is been less of an problem lately.) 7. Unless you hold the remote number keys down just the right amount of time, either the number will not register or it will be repeated (e.g., pressing channel 2 may result in channel 22). Responses to commands can be very slow. Unlike other remotes, this one is not at all forgiving if you do not point it directly at the receiver and TV. (Although one is located directly above the other, they may or may not turn on/off simultaneously.) On the plus side, the rubberized back keeps the remote from slipping around. 8. One of the remotes ceased functioning after just nine months. I've never had any other brand of remote fail. 9. The audio and video are not always in sync; sometimes resetting the unit helps, sometimes not. 10. Changing channels is not instantaneous, in fact, not even close, taking 4-11 seconds. 11. Sometimes when the DVR requires resetting, previously recorded programs are not available. 12. Although you "purchase" the DVRs at $200 each when initiating service, you don't really own them and must return them to DirecTV or be charged once again for them. In fact, if you don't, you'll be charged $400. 13. Attempting to record only the new episodes of a series does not work if the same episode appears later in the day. The DVR will record multiple copies of the same show, unnecessarily using disk space. 14. At times, there is no reception when it is snowing; perhaps this is a problem with Dish TV, as well. 15. Unrequested pay-per-view program/movies may appear on your list of recordings. DirecTV says these are "suggestions" despite the fact I've never used their pay-per-view service and certainly wouldn't choose something such as "Monsters versus Aliens." Be careful you don't inadvertently click the wrong button or you'll be charged for it. DirecTV says there is no way to keep these "suggestions" from appearing on your list of recordings. (Update: This hasn't been a problem of late.) 16. They nickel and dime you to death with extra charges (e.g., more than one receiver, HD reception, equipment maintenance). The ultimate charge is far more than the advertised cost. 17. They bill for premium channels not ordered and then state since the channels were available reversal of the charges is not possible. 18. Only one channel is available from local stations that broadcast multiple channels. For example, OPB broadcasts one hi-def channel and three standard definition channels, but only the former is available. 19. Be certain to see the technician out when he/she leaves. In one instance, he left leaving the front door wide open. 20. Two hi-def DVR units failed after the 90 day warranty period. 21. Don't expect that paying the additional cost of a service plan will ensure prompt service. The last nonfunctioning DVR required a one-week wait for a replacement. *** DirecTV is quite possibly the worst cable/satellite provider on the planet. In summary, if you don't mind shoddy & poorly designed equipment, missed appointments, & unethical behavior, the picture is great. But, given the overall inferior quality of its equipment & practices, DreckTV might be a more accurate appellation for the company. read more

Most horrible cable experience ever. Worse than Comcast you ask? Yes. I have no energy left after 6 hrs on the phone with them to walk you through it all. But get the word out yo- Directv and customer care are not as compatible as they like to think. Save yourself!!! read more

I've got good and bad to say and can tell you many stories of my 8 years as a Directv customer (which I ended last month.) Here are the things that stand out the most though: (-) that time when we moved across the street, and the installer put the dish on our roof, facing north. He then realized from the lack of reception that it wasn't facing the right way (south), so he moved it to another spot *but still left a bracket mounted in the 1st place*, ugly as can be. He said his compass was broken, hence the confusion. Ha ha ha. (-) how our reception would crackle and drop when it was cloudy, more and more as the years went on. At least it's rarely cloudy and rainy in Portland Oregon, right? Ha ha ha again. (-) you own the dish itself so anything at all that goes wrong with it means you're paying $50 a pop for a service call. Unless you get the protection plan, which I think was $8/month? So, multiply that out. If you think you'll need service calls more than twice a year, I guess get the protection plan. If you think you'll need service calls more than twice a year though, why are you still with this company? Ha ha, joke's on you. (-) Customer service varies greatly. I've dealt with the nicest, most patient and accommodating folks and I've dealt with people who were downright nasty from the word go. Most things will boil down to: you need a service call. See the point above. Still laughing? (+) finally, my last interaction with Directv was a good one. After scanning our receiver cards when I canceled service, they decided we ordered 9 pay per view movies in 2007 (!) that they never billed us for "because our phone line wasn't hooked up so they didn't know we ordered them." Guess what, we never were able to watch a PPV movie because if you order by remote, they deliver by phone line....which as we just discussed, was never hooked up. 1st person I dealt with was awful, rude, and did not understand that circular logic. 2nd person was kind, polite, easy to work with, understood the lunacy of the situation, and promptly credited our account + sent us an email confirmation of the credit. Finally something I did smile about. That 2nd star? That's for you, Joan in the Billing Department. Look, we stayed with them 8 years. Partially because we were lazy, partially due to horror stories about other providers. Bottom line though -- if you live in a perpetually cloudy place like Portland, satellite TV might not be your best bet and probably isn't worth the hassle to keep it working. read more

Being a newly college graduate, I was nervous about the cost of cable and internet. After hours of research, I stumbled upon direct tv and decided to give them a call. They were able to offer me 130 channels and internet all for $35.99, which was exciting. Unfortunately, they couldn't make it out for a week and a half for installation. Well today they showed up. Within 20 seconds of entering my home, I was told that I was not a candidate for the satellite because of the way my apartment faces. I also learned that I had never been contacted about Internet installation. I was so frustrated because it would have taken 30 seconds for the salesperson to ask me where my apartment faced and thus that I was not a candidate. Unfortunately, I waited a week and a half to learn to this information. This company is probably okay for many customers, but I was appalled with my experience today. I guess you really do get what you pay for. read more

Used Direct TV service for a couple years without any major problems, until we moved. Called to move the account to a new address, and found out that they didn't provide cable service at the new location. So we discontinued our service. They continued to "auto-bill" us for several months until we noticed that these charges kept continuing. Had to have discussions with multiple representatives over the course of several months to finally get them to stop. Fortunately we were able to get some, but not all, of our money back. Horribly disappointed and will never be a Direct TV customer again. Avoid at all costs. read more

https://www.facebook.com/jim.paul2/posts/10207972263498544. Follow the link to my Facebook comments

STAY FAAAR AWAY FROM THIS BOGUS COMPANY!!! The absolute WORST service you could ever get set up with, or at least the WORST we've ever had. Its been nothing but a constant nightmare side day one. Due to being far more trouble than its worth, we've given up on TV and basically watch netflix instead. Had the litte guy out (Yun) to figure out problems and after a half day of his know it all non stop talk and attitude, he finally left and it worked sort of. Im pretty sure this company knows good and well how bad their service is but doesn't care because they lock you in. Cannot wait to dump this service as soon as we can get out of it. read more

Recommendation; never sign up for AT&T Direct TV home service. My experience AT&T Direct TV home service is about receiving payments and not providing the service promised or demonstrating fairness/objectivity to long time loyal clients. If you are a current customer, quit...given there are better alternatives to AT&T Direct TV home service read more

I have had directv for over 20 years. Recently I get a call from customer service who doesn't speak english very well at all. Two days later I get an email confirmation of a two year commitment for a premium tv package. I absolutely gave no consent for that. I called to get it straightened out and they refuse to return my account to the way it was before this bogus fraudulent phone call. I made complaints with the DOJ, PUC, and FTC and they still refuse to return my account to the TV package I had before. In my opinion that is blatant fraud and theft. This is the way they treat a customer of over 20 years. Even caught red handed basically stealing my wallet they still got away with my money. Unbelievably dishonest. read more

After years being with Directtv I'm finally going to cancel and have DISH installed. Directtv has gotten GREEDY and their employees are insulting and rude! I like the whole line up and the employees tell me to cancel out my movie channels if I want my bill to get lower? I hope they lose their jobs for being so stupid with dealing with senior citizens. DISH is going to install their equipment on Saturday and I will so enjoy calling and telling the Directtv lousy customer service clowns to turn off my OVERPRICED and CRAPPY box for good! The box needed to be fixed, but I NEVER received any of the promotion deals I was promised on the phone so I chose to keep it until I got DISH information. These types of businesses need to have much better customer service people so they don't lose them! read more

If I could put 0 stars I would. What a garbage service and customer service. Even the idiot Dustin from the so called office of the president. What a joke this guy Dustin ain't nothing but a glorified customer service agent. He is just like all the rest under edgacated moron that thinks he is something but hes not. Years of service with over 6 months of problems and he offers me 50 bucks off my bill with no fix or solution to my problems. Here is what's going on. I have called DirecTV several times to have my service repaired so that it works properly. Fact of the matter is I have had 4 service calls in a month's time period the 1st 3 times the service men said they got up and fixed my satellite and/or checked my satellite dish on the roof which was completely false they never got up and checked my dish. The last technician I had out here 2 days ago actually got up checked the dish and found out that the transponder was defective. I called in today to let them know my services were still not working properly that I could not use any of my on demand services and that my screen was still freezing for 15 to 20 seconds 2 or 3 times an hour. When I called in today I was connected with and Angelica employee ID376U which in my opinion was very argumentative and trying to pass the buck off to my Internet company telling me that my Internet wasn't fast enough. I have more than enough Internet through xfinity to watch on demand. I believe that for the price I pay of 200 or more a month for their services I should not have these problems. In my opinion directv does not seem to care about the consumers it's all about getting their next monthly payment. I have not been offered any compensation for all the problems that I've been having I had to ask for them to consider compensating me for all of these issues. On another note I also complained about their timeframe for their technicians of between 4:00 p.m. and 8:00 p.m. at night right in the middle of dinner time and family time that is unacceptable to have a technician roaming around my house at that time and they refused to give me any other reasonable time to get a technician out here. Product_Or_Service: Direct Tv Account_Number: 59345205 read more

If I could give a lower score I would. We've put up with service interruptions and bad customer service in recent months. Direct TV has now decided that they are no longer carrying local channels. There are lots of options out there. Do not make our mistake and go with Direct TV. read more

If I could give a minus 1 to Direct TV I would! They promised me a $300.00 debit card and I never received it. Upon calling them they say they sent it out to me but it was never received. Upon telling them this they say the card expired already and could not be reissued! I was reluctant to go with them at first because I do not prefer satellite tv. But I went with it specifically with the $300.00 offer. I could have gotten the same deal from COSTCO and they would have given me their concierge service free! Do not consider Direct TV for your needs in the Canby area, go with WAVE Broadband or any other TV provider! They suck! read more

DirectTV has the worst Bill practice and are only about trying to charge and over charge there loyal customers. When we move states and closed our account we had credit balance DirecTV would not refund our credit. Please do not get DirecTV. read more

Rated #1 with JPowers? Looks like JPowers are getting a kick back, because the service sucks, especially since AT&T bought them. I switched to Dish, which has much better service, but I'd prefer Cable... and I'd have them if it were't for the their DVR rates... They are outrageous!!! read more

I would give zero stars if I could. I have had Direct TV for 4 years. It sucks. TNT.and several other channels freeze every 3o to 45 seconds. Makes it difficult to watch the basketball game. Direct says they know and are trying to come up with a fix. After tonight I'm calling Dish and changing back. This is ridiculous for 189 bucks a month. read more

Been with Concast now for 3 years. First 2 years was ok. Then bill went from $124 /mo to $164. The refused to lower it for 1 year then the 3rd time I called cs I said shut it off. I was ready to cut the cable. The lowered it back to $124 again. All cable TV companies are sh!t. read more

I signed up for Directv when I bought my house in 1997! I absolutely loved it! I have no idea when AT&T took it over! But what a sh!t show it has become! They're the biggest bunch of liars I have ever seen. Can't wait for my contract to be over with so I can get rid of them! Stay away! They Suck! They Lie! They Keep Sending You to a Different Department! Wish they had no stars! read more

things have changed for the better with my service. I love directv now; however I reserve the right to come back here and bitch if necessary! read more

I canceled my direct tv service to switch to a different provider. Shortly after, direct tv contacted me multiple times to get me to join them again. I finally gave in after I was offered a low monthly payment and 2 seasons of the NFL package halfway into the 2016 season. This year, they charged me for the 2017 season. When I called to get it corrected, all they would do is remove the NFL package, claiming that my offer wasn't special and they aren't offering 2 seasons. Now I'm locked in a contract for another year, the bill has gone up twice, don't have the package they offered, and they call me constantly trying to get me to add channels. Don't recommend this provider to anyone. read more

DirectTV decided to put a pause on NBC and all local news. The how and why behind this doesn't really matter to me. Disappointed and disgusted that they chose profit over people during the most traumatic times of our era. read more

A letter I just sent to DirectTV -------------------------------------------- I am writing to tell you of my experience as a DirectTV customer. In one word, appalling. I have never been treated with such utter disregard or rudeness not just once but repeatedly. Only four months in to a two year contract, I just chose to pay $400 out of my pocket to cancel my service because I have been treated like absolute dirt by everyone I have associated with at DirectTV. I have never had such a horrible interaction with any company, ever. Short summary: In late last year of 2010, we signed up with DirectTV after being Dish customers for nearly ten years. My husband was out of the country so I worked with the first tech that came out and installed the DirectTV dish. The technician was unable to find line of sight on the house and said he could get line of sight from the unattached two story garage on the property but that would require trenching or running an aerial cable and he didn't seem to want to do that. After some additional review, he asked permission to install the dish on the front of the house. He pointed to an area behind the A-frame point on the front of my historic bungalow which seemed as though it wouldn't be too obvious. I agreed and went back to work in my home office. Imagine my surprise when I came out when he was done to find that he had installed it on the VERY FRONT of the house. The first thing you see when you look at my historic home in a registered historic neighborhood is a huge, ugly dish receiver! I had several neighbors come by and ask "why?' and when my husband came home, he was beyond furious as it looks awful. It ruins the appearance of our home. I called DirectTV and explained the situation and asked for a tech to have the dish moved. They did not offer to help me find a better solution for at no cost and said I would need to pay for a tech to come out. I was not pleased but I paid $49 out of pocket to do so. This morning the tech came out and said he could not find another place on the house that had line of sight. Remembering what the other tech said, I asked if he could relocate it to the garage and he said he could not run an aerial cable as it was against policy and since the backyard was so heavily landscaped, he would not be willing to trench the cable. He left. I called DirectTV asking if there was another way to approach this situation - that we needed to get the dish moved to the garage or we would need to cancel. The first man I spoke to was unhelpful and rude - there was "nothing that could be done". I asked for his supervisor (Keisha 100270762) who came onto the call and was rude and confrontational from the moment we began talking - she was argumentative and dismissive and honestly, was in a rush to help me cancel my account NOT save the business. I think she thought that she could bully me into silence and acceptance of the placement of the dish by telling me how large the cancellation fee was. When I suggested that it was unfair for me to have to pay a huge cancellation fee when I feel my home is basically "unserviceable", she said that our account had passed the period of time by which DirectTV could or would do anything. She could have cared less when I told her my husband was out of the country and I had waited for his return to help me deal with the situation. I should also mention that, like icing on the cake, she put me on hold to check the DirectTV policy on aerial cables and hung up on me either on purpose or accidentally but did not call me back even though she knew had my contact information. Stunning? Yes. I called a few hours later and talked to another woman (Jessica 216297) who was just as flat, unresponsive and uncaring as the other two I worked with previously. She was the epitome of robotic and cold, citing "that's our policy" - "there is nothing we can do" and when I asked to cancel the account, she robotically and very uncaringly responded, dryly walking me through the cancellation policy as though our business simply does not matter. I have never felt like my business or needs mattered SO LITTLE. This is hands down, the worst customer service I have ever received. This company does not deserve my business. I paid a GIGANTIC and totally unfair $400 cancellation fee because I don't want to do business with such a horrible, anti-customer company. read more

On Sunday, September 30, 2018, I signed up for a 7 day free trial. When I attempted to cancel on Saturday, October 6, 2018, the dtv nfl sunday ticket site did not allow me to enter. It said my account was locked and I needed to call ATT. I called ATT and was directed to call DTV. DTV then told me to call ATT. Upon calling them again, they said they had no direct relationship with DTV NFL Sunday Ticket and gave me several different #'s to call. Which I did and was redirected back to ATT. When I did get in contact with DTV and gave them the account # that was issued by email, they said I didn't have an account and the only way I could cancel was to log into my account. I told them it was locked and everytime I call the 800# I get ATT, which can't unlock an account they are not responsible for. I was told to dispute with my credit card company. My CC company told me to call the # listed, 855-229-8114, this # is out of service. When I told ATT to call, they transferred me some internal department but wouldn't give me the direct #, this dept was NFL Sunday Ticket. This rep told me that I should have cancelled during the trial, I explained my situation, he told to reset my password, I told him I've tried over 5x's, get redirected to ATT then DTV, then told I have no account. He further tells that I will continue to be billed until the season is over, I told him I have even used the service/app or website since my 7 day trial. Further explained that I'd need to dispute with my CC company if I wanted a refund but there was nothing he could do. I asked to speak to his Manager and he refused, stating again, I will continue to be charged based on the contract terms and even if I was able to log into my account, I would not have a way to cancel until the season is over, thus I should expect to continue a monthly payment of $73.49. This is not in anyway the way you trap customers into getting a free trial that can't be cancelled. read more

DIRECTV is Awesome......BUT THEIR INSTALLATION COMPANY IS AWFUL CAN'T CONTACT THAT COMPANY WE HAVE A 11 YEAR OLD DISH &WE CAN'T GET 4K BECAUSE One installer comes out and says he can't put Dish Where The old one is and another installer comes out and said yes I can do that but I don't have the equipment I'll have to come back and then it's another person so we have this old dish Forever I guess‼ read more